Al Safwah Orchid

The stay at Al Safwah was amazing right outside the haram lots of food places and shops for shopping. Overall great stay would come again. Breakfast was also really good.

Due to unforeseen circumstances, I was unable to arrive on the originally scheduled date of my booking. I reached out to Hotels.com in an attempt to either cancel or reschedule my booking, but unfortunately, I did not receive a timely response. Additionally, it appears that no effort was made by Hotels.com to contact the hotel to update or modify my reservation accordingly.

I kindly request your assistance in reviewing this matter and seeing if any resolution can be offered, given the situation.

Thank you for your support.

Never to book with hotel.com. They use agoda which is cheaper than rate their website and agoda give free cancellation. Hotels.com don’t

May God the Sustainer accept from all the Pilgtims, pray to be back soon

room is nice location is nice
stuff s nice

Nice staff and good breakfast, very close to Haram.

The only good thing is location, very close to the Haram.
Big time discrimination, they give us a room like grave, with dirty amenities, ripped blankets ,rude behavior.
After fighting till next day without sleep, they chane the room , and that was while new world ,nice window, clean amenities better quality blankets and well behaved house keeping staff.

This hotel is listed as a 5-star property on sites.they're trying to avoid reviews on those platform to keep it a 5 star. I initially booked through one of that platform but the hotel contacted me shortly after asking me to cancel and rebook through here.later discovered others had reported similar experiences as they avoiding reviews on those platform.

The main advantage of this hotel is its location. If staying near the Haram is your priority, it’s a decent option. The Safa Tower connects to the Clock Tower, and while you’ll need to change two elevators and use an escalator, the walk to the Haram is still fairly convenient. In fact, having stayed at the Fairmont before, I’d say this hotel might be slightly closer to the Haram entrance.

That said, service and accessibility were disappointing. You have to walk through a market and take escator to reach the entrance with no clear signage or staff to guide you.Taxis aren’t allowed to stop directly outside, so getting one can be a hassle often requiring a long wait for drivers to come from upper parking.
Check-in was also poor. The staff handed me the key without explaining anything or where my room,hotel facilities, or breakfast is,which was included in my booking. I had to ask for basic directions myself. For a hotel claiming to be 5-star, the service fell far short.
Overall, I’d rate this hotel as a 2 to 3-star property at best. It’s only worth considering

I found what i expected

Excellent service

best place to stay in Makkah. Taxi available just a walk away. shipping and food in the building itself. a few steps to Kaaba

Best place ever

This hotel is very close to Khaba.

Excellent staff

Excellent service ,

Will stay again in the future

Very good

The decor is dated, the furniture belongs to 19th century used and battered the bed was awful, bathroom unfit for purpose. This hotel does not deserve 5* it’s 2 at the best. The only saviour is its location, other hotels available at better price.

Staff were good at check in and the location is the best ever

Good

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