Haven Hotel

Hotels
7.8 (1500 reviews)
161 Banks Road , Poole , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Helpful staff
Stunning location
Good food
Cons:
Room condition issues
High prices for limited offerings

Categories

Cleanliness
6.76
Several reviews mention the need for repairs and maintenance.
Service
8.73
Staff are very helpful and attentive according to multiple reviews.
Location
9.27
The location is frequently praised for its stunning views and accessibility.
Room Quality
6.72
Issues with room conditions were reported, indicating a need for improvement.
Amenities
7.75
Amenities like spa facilities were well-received, but some offerings were limited.
Value for Money
7.21
Some reviews noted that the price was high for the quality received.
Food and Beverage
8.26
Food quality was generally good, though some variety was lacking.
Overall Experience
7.73
Overall experience is mixed; while many enjoyed their stay, several concerns were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:47

Property Description

Luxurious Accommodation with Stunning Views
Located on the picturesque Sandbanks Peninsula, Haven Hotel offers elegant rooms with modern amenities and breathtaking views of Poole Bay. The bright bedrooms feature satellite TV, tea/coffee facilities, and private bathrooms, with some rooms overlooking the Purbeck Hills or Brownsea Island.

Exquisite Dining Experience
Indulge in a culinary delight at The Point restaurant, led by renowned Head Chef Mark Nagle. Enjoy a menu showcasing locally sourced and sustainable ingredients. After dinner, unwind at the stylish lounge bar and savor a selection of beverages.

Convenient Location and Free WiFi
Conveniently situated just a short drive from Poole Ferry Terminal, Haven Hotel provides easy access to the Channel Islands. Stay connected with complimentary WiFi while exploring the nearby Sandbanks Beach.

Experience luxury and comfort at Haven Hotel - book your stay now for an unforgettable seaside getaway.

Important information:

Please note that some noise may be experienced in the rooms on weekends.

Please note that there is no elevator access to some sections of the third floor.

When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.Swimming pool: Closed from Tue, Apr 7, 2026 until Sun, May 31, 2026
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.8
Based on 1500 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 6.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 8.26
Overall Experience: 7.73
M
Murray • solo_traveller • gb
10
Pros:

The location of the hotel is amazing, especially when the sun is out to sit outside with a drink

Cons:

Chain ferry doesn't stop until 11pm , the outside pool wasn't open because of the time of year but the weather was lovely and warm

2026-06-06 • via Nuitee
N
Naomi • extended_group • gb
5
Very disappointing
Pros:

It desperately needs a renovation

Cons:

Poorly working showers and dirty carpets

2026-06-06 • via Nuitee
K
Karolina P.B • couple • gb
9
2026-06-05 • via Nuitee
S
Stephen • couple • gb
9
A great stay in Dorset.
Pros:

Comfortable room with a great view. Friendly, helpful staff. Excellent breakfast - wide choice of food and good quality. Ample parking.

Cons:

Dinner in the restaurant was disappointing especially the scallops which were tiny and overpriced. No British draft beer in the bar.

2026-06-02 • via Nuitee
J
Jac • couple • gb
8
We visited during a sunny spell in May, the location is excellent. The facilities were great and the staff friendly &
Pros:

Location is excellent , room was up to date, large and the beds were comfortable. Parking on site. The bar, terrace & pools plus access to the beach were great. Staff were friendly, engaging and professional. Lunch & dinner menu choice was good , the buffet breakfast was excellent.

Cons:

4 * hotel some areas were tired. Grouting on indoor pool requires repair . Tables needed clearing more regularly during busy lunchtimes.

2026-06-01 • via Nuitee
D
Diane • solo_traveller • gb
9
Pros:

Came with Daughter & family
Good facilities for grandsons, indoor pool, outdoor pool.
Excellent position, on the beach, near ferry for trips, large car park
Staff were always polite and welcoming. Hope to stay again

Cons:

Nothing springs to mind

2026-06-01 • via Nuitee
C
constantin • solo_traveller • gb
5
Needs improvement
Pros:

Team very friendly and very helpful

Cons:

So I didn't like the entrance door at the room was very loudly when opening and closing the door, very poor quality on the pillows and at 7am very noise from outside when they receiving delivery cages from the lorry to the hotel

2026-05-31 • via Nuitee
P
paul • couple • gb
6
Have known hotel for many years but has definately lost some of its old school charm
Pros:

Position was great

Cons:

Receptionist chewing gum. Room not ready on arrival and took one hour forty five.
Staff really tried but most looked scruffy
Despite nice room £620 for two nights b and b was too much

2026-05-31 • via Nuitee
C
claire • solo_traveller • gb
1
Pros:

Good location but nothing else I liked about this hotel. Its awful.

Cons:

Its so outdated, and absolutely filthy. The staff are just unhelpful and moody.

2026-05-30 • via Nuitee
B
Barbara • solo_traveller • gb
2
Pros:

The hotels position

Cons:

The overall poor decoration of the hotel. Very old fashioned. In need of a complete refurbishment.

2026-05-29 • via Nuitee
D
David • solo_traveller • gb
7
Great location some improvements required
Pros:

The Location and spa facilities , parking

Cons:

2 out of 3 rooms booked had problems with the showers. Some updates required including a lick of paint to the pool area.

2026-05-29 • via Nuitee
J
Justina • family_with_children • gb
3
Room too hot, no air con and windows didn’t open. Restaurant was very poorly stuffed. Dinner food was disappointing. Pai
Pros:

Pool

Cons:

Room too hot, no air con, windows didn’t open

2026-05-29 • via Nuitee
B
Bruce • couple • gb
8
Very pleasant stay with lovely views over the sea
Pros:

Good breakfast.

Cons:

Nothing

2026-05-28 • via Nuitee
G
Gareth • couple • gb
5
Pros:

Location is always the best along sandbanks

Cons:

The Staff were not welcoming, especially given the price of accommodation. Unfortunately the fire alarm sounded 4 times during the night, one resulting in a full evacuation at 5am, no apology was given upon checkout and having missed breakfast nothing was offered which was a shame

2026-05-28 • via Nuitee
D
David • solo_traveller • gb
6
Brilliant location . Excellent parking. Good facilities
Pros:

The location. The parking. It had a pool. The bar area.

Cons:

Showers to 2 of our 3 rooms had problems with heat regulation. My room floor 1 was the same price as my daughter’s floor 2 . Her room was substantially smaller with no fridge. Air con in my room not controllable.
Pool area lovely but a lick of paint would help aesthetically. Huge restaurant not enough staff. Menu fair.

2026-05-28 • via Nuitee
J
Jaane • family_with_children • gb
9
Pros:

Location couldn’t be better.having been coming to the haven for many years I think the food has changed.it is no longer fine dining but enjoyable.i do think we should have had an apology for the disruption of the fire alarm going off 3 times in one night.will definitely be back

2026-05-28 • via Nuitee
R
Robert • couple • gb
8
Excellent
Pros:

We stayed at the Haven last year and thought it was a bit “tired”and the lift was a nightmare. This time the whole feeling had improved, the staff were better and the lift had been modernised. The room 211 was excellent.

Cons:

The position of the hotel and views make up for any minor criticisms.

2026-05-26 • via Nuitee
R
Ricyl • extended_group • gb
1
2026-05-26 • via Nuitee
• couple • gb
6
Could have been better.
Pros:

See comments below regarding the room which itself was very nice. The breakfast and staff were very good. The location of the hotel was also very good.

Cons:

The room 331, a delux room as we had asked and paid for, to which we were allocated had no lift to it and it was a real hike to find it along corridors and up several stairs. On the second day our room key did not work which meant the hike back to reception. We then found there was no replenishment of the milk and tea bags so another hike to get some. We later found only one set of bath and hand towels had been left but we could not face the hike for a third time so left it for the next day to ask for more.

2026-05-26 • via Nuitee
P
Phil • couple • gb
8
We had a lovely stay here the location is amazing right in a sandy beach with a fabulous verandah to sit and watch the b
Pros:

The location was outstanding

Cons:

Parts of the hotel were very tired;
Bathroom very tired needed repair
Outside patios dirty and weeds
Breakfast was very basic no bread alternatives

2026-05-25 • via Nuitee