Haven Hotel

Hotels
7.8 (1555 reviews)
161 Banks Road , Poole , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Stunning location
Good food
Cons:
Room condition issues
High prices for limited offerings

Categories

Cleanliness
6.76
Several reviews mention the need for repairs and maintenance.
Service
8.73
Staff are very helpful and attentive according to multiple reviews.
Location
9.27
The location is frequently praised for its stunning views and accessibility.
Room Quality
6.72
Issues with room conditions were reported, indicating a need for improvement.
Amenities
7.75
Amenities like spa facilities were well-received, but some offerings were limited.
Value for Money
7.21
Some reviews noted that the price was high for the quality received.
Food and Beverage
8.26
Food quality was generally good, though some variety was lacking.
Overall Experience
7.73
Overall experience is mixed; while many enjoyed their stay, several concerns were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:47

Property Description

Luxurious Accommodation with Stunning Views
Located on the picturesque Sandbanks Peninsula, Haven Hotel offers elegant rooms with modern amenities and breathtaking views of Poole Bay. The bright bedrooms feature satellite TV, tea/coffee facilities, and private bathrooms, with some rooms overlooking the Purbeck Hills or Brownsea Island.

Exquisite Dining Experience
Indulge in a culinary delight at The Point restaurant, led by renowned Head Chef Mark Nagle. Enjoy a menu showcasing locally sourced and sustainable ingredients. After dinner, unwind at the stylish lounge bar and savor a selection of beverages.

Convenient Location and Free WiFi
Conveniently situated just a short drive from Poole Ferry Terminal, Haven Hotel provides easy access to the Channel Islands. Stay connected with complimentary WiFi while exploring the nearby Sandbanks Beach.

Experience luxury and comfort at Haven Hotel - book your stay now for an unforgettable seaside getaway.

Important information:

Please note that some noise may be experienced in the rooms on weekends.

Please note that there is no elevator access to some sections of the third floor.

When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
Swimming pool: Closed from Sun, Oct 11, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.8
Based on 1555 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 6.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 8.26
Overall Experience: 7.73
K
Keith • solo_traveller • gb
10
2026-07-25 • via Nuitee
G
Graham • couple • gb
7
Enjoyable
Pros:

The location was good - the sea view outlook from the balcony was good - the staff were very friendly and helpful. The room and the hotel itself was clean, tidy with lots of comfortable sitting areas and interesting furnishings and art.

Cons:

The room was too small as was the shower room especially for the price.
The dinner menu was limited.

2026-07-25 • via Nuitee
S
Stephen • couple • gb
6
Perfect location, good breakfast.
Pros:

The position of the Hotel was excellent. The breakfasts were very nice with good choice.

Cons:

The room was vastly overpriced and the bathroom was more like a wardrobe. There were hairs still in and around the bath when we got to our room. I did mention this to staff who offered to clean it again.The room was snug and in need of decoration. However, the bed was surprisingly comfortable. The Hotel needs alot of TLC as it looks really tired. We had one evening meal in the restaurant which was very nice but again overpriced.

2026-07-24 • via Nuitee
L
Lev • couple • lt
3
Beautiful sea view, but very disappointing overall and definitely not worth the price
Pros:

The only good thing about this hotel was the beautiful sea view. Unfortunately, there was nothing else that we liked

Cons:

There was no air conditioning in the rooms. On our way to eat, part of the ceiling fell down right next to us and could have hit us. In the evening, we asked for cocktails at the bar but were told they did not make them, and in the morning we could not even get a proper coffee because the bartender was working in the kitchen. The breakfast was terrible – not everyone wants smoked bacon in the morning, and the choice was very poor. When you pay over €300 per night, you expect much better service, facilities and at the very least, a decent cup of coffee.

2026-07-24 • via Nuitee
J
Joanne • couple • gb
6
Nice hotel but needs modernized
Pros:

The hotel is in a beautiful location however very tired looking. The room was a nice size but again very dated and no air con. There was a fan in the room but it was a struggle to get ready in that heat. I would like to say the night staff Mohamed and his team were fabulous and very helpful. Food was also nice.

Cons:

The decor and no room service

2026-07-20 • via Nuitee
A
andy • couple • gb
8
Cons:

The menu in the restaurant is very poor
They need to upgrade like their sister hotels have

2026-07-20 • via Nuitee
B
Barry • couple • gb
8
Great
Pros:

Location and facilities

Cons:

Only one bar open, pool bar closed

2026-07-20 • via Nuitee
J
John • couple • gb
7
The hotels views are stunning and that’s what made our stay worthwhile.
Pros:

The location is fantastic. The interior decor is amazing.

Cons:

It’s looking a bit tired on the outside.

2026-07-20 • via Nuitee
C
Carol • couple • gb
7
Enjoyed our stay but expensive for service offering
Pros:

Location

Cons:

Pool closing at 6 pm and no service at all at breakfast

2026-07-20 • via Nuitee
A
Annette • couple • gb
10
Beautiful location & we had amazing weather
Pros:

Room & Food was great , had amazing weather

Cons:

Food good, but needs to change menu occasionally, it was the same for 8 nights we were there

2026-07-18 • via Nuitee
K
Kendal • couple • gb
9
Very good
Pros:

Location fantastic
Staff good
Food very good

Cons:

None

2026-07-18 • via Nuitee
J
Jenny • solo_traveller • gb
8
Stunning location
Pros:

The location is amazing, incredible views from every window. Lots of comfortable chairs to sit and enjoy the view from restaurant,, bar, terrace, pool area. Friendly, helpful staff, who always went out of their wat to help. The outdoor pool area with direct access to beach was great.

Cons:

I would have preferred a king size bed, but this was not available(we had a double bed). Room was nicely decorated, bathroom could be better if the bath was replaced by a walk in shower. The restaurant menu had limited choice of meals and was quite expensive. Drinks were quite pricey in bar too, but view was amazing, with boats passing the huge windows.

2026-07-16 • via Nuitee
S
Simeon • solo_traveller • gb
7
Stain was comfortable and the location was amazing however the facilities are dated and could do with bringing up-to-dat
Pros:

The location is amazing

Cons:

It was dated, and facilities closed at 18:00 like the pool and spa.

2026-07-16 • via Nuitee
J
Jason • family_with_children • mu
4
hotel a bit old and dated, great location,
Pros:

location was amazing

Cons:

old features, squeaky doors, shower in bath

2026-07-15 • via Nuitee
J
John • couple • gb
6
Enjoyed our stay but won’t repeat.
Pros:

Facilities were very good. Great bus services.

Cons:

Lack of assistance by staff on arrival. Our room was on the third floor but the lift only went to the second. So we had to drag our cases what seemed miles of corridors and up two flights of stairs. Very few hospitality venues near at hand. The hotel was showing its age.

2026-07-15 • via Nuitee
S
Stuart • couple • je
8
Arrived at the hotel staff at check in were friendl and polite. Went down to dinner had to wait to be seated while staff
Pros:

Location is brilliant.

2026-07-15 • via Nuitee
R
Rabacca • couple • gb
5
2026-07-14 • via Nuitee
E
Elizabeth • couple • gb
7
2026-07-13 • via Nuitee
R
Renecca • couple • gb
5
Had a lovely time but thought the hotel was over priced for what we got
Pros:

Location

Cons:

No air con room so stuffy
Not many sun loungers around the pool
Coffe machine not working in the mornings

2026-07-13 • via Nuitee
J
Julie • couple • gb
7
Pros:

The only thing The Haven has going for it is the location.

2026-07-13 • via Nuitee