Haven Hotel

Hotels
7.8 (1629 reviews)
161 Banks Road , Poole , GB

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Stunning location
Good food
Cons:
Room condition issues
High prices for limited offerings

Categories

Cleanliness
6.76
Several reviews mention the need for repairs and maintenance.
Service
8.73
Staff are very helpful and attentive according to multiple reviews.
Location
9.27
The location is frequently praised for its stunning views and accessibility.
Room Quality
6.72
Issues with room conditions were reported, indicating a need for improvement.
Amenities
7.75
Amenities like spa facilities were well-received, but some offerings were limited.
Value for Money
7.21
Some reviews noted that the price was high for the quality received.
Food and Beverage
8.26
Food quality was generally good, though some variety was lacking.
Overall Experience
7.73
Overall experience is mixed; while many enjoyed their stay, several concerns were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:47

Property Description

Luxurious Accommodation with Stunning Views
Located on the picturesque Sandbanks Peninsula, Haven Hotel offers elegant rooms with modern amenities and breathtaking views of Poole Bay. The bright bedrooms feature satellite TV, tea/coffee facilities, and private bathrooms, with some rooms overlooking the Purbeck Hills or Brownsea Island.

Exquisite Dining Experience
Indulge in a culinary delight at The Point restaurant, led by renowned Head Chef Mark Nagle. Enjoy a menu showcasing locally sourced and sustainable ingredients. After dinner, unwind at the stylish lounge bar and savor a selection of beverages.

Convenient Location and Free WiFi
Conveniently situated just a short drive from Poole Ferry Terminal, Haven Hotel provides easy access to the Channel Islands. Stay connected with complimentary WiFi while exploring the nearby Sandbanks Beach.

Experience luxury and comfort at Haven Hotel - book your stay now for an unforgettable seaside getaway.

Important information:

Please note that some noise may be experienced in the rooms on weekends.

Please note that there is no elevator access to some sections of the third floor.

When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
Swimming pool: Closed from Sun, Oct 11, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

7.8
Based on 1629 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 6.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 8.26
Overall Experience: 7.73
C
Christine • family_with_children • gb
7
Pros:

Location, staff

Cons:

Hotel in need of upgrade

2026-10-24 • via Nuitee
R
Rayfield • couple • gb
8
Pros:

Hote,l was good with excellent views. Couldn't ask for better staff, with an excellent attitude towards guests. Good access to public transport.

2026-10-22 • via Nuitee
A
Alison • couple • gb
9
2026-10-20 • via Nuitee
P
PAUL • couple • gb
9
My happy place. The location is so special.
Pros:

Great location

Cons:

All good

2026-10-20 • via Nuitee
K
Kim • couple • gb
10
2026-10-19 • via Nuitee
I
Iwona • couple • gb
8
Pros:

Great localization
Access to the beach, free parking
Access to spa without extra charge.
We had realy nice time

2026-10-19 • via Nuitee
A
Amber • couple • gb
10
Pros:

We return to the hotel as often as we can throughout the year. The views, walks and location are perfect. The welcoming staff and their attention to detail makes our stay even more enjoyable.

2026-10-15 • via Nuitee
C
Carola • couple • gb
8
Good value and nicely positioned for walking to Rick Stein's.
Pros:

Great position overlooking Ferry which wasn't noisy. Large free car park. Comfortable bed and pillows, Good temperature with Dyson fan if needed.
Self service breakfast good for price point. Also attention and provision of foods for gluten intolerance was good

Cons:

Bigger shower gel - a small tube was hardly adequate for 4 showers!

2026-10-14 • via Nuitee
L
Lucy • couple • gb
10
Great place for an out of season stay which suited our plans perfectly
Pros:

Location is amazing

2026-10-13 • via Nuitee
F
Felicity-Ann • family_with_children • gb
10
2026-10-12 • via Nuitee
P
Paul • couple • gb
9
Great 3 night stay most enjoyable.
Pros:

Fantastic location . Served excellent food.
We had a room with a sea view amazing.

Cons:

They only served bar snacks till 1600hrs .
Then you could only get food after 6pm in the restaurant.

2026-10-11 • via Nuitee
L
Lina • solo_traveller • gb
9
Very nice
Pros:

Location. Beach. Facilities. Food in a restaurant

Cons:

Wellness centre could be open for a little longer

2026-10-11 • via Nuitee
&
'ANOYMOUS' • solo_traveller • gb
9
Pros:

The location is wonderful. The view amazing.

Cons:

The queues to use the make yourself a coffee at one of the two machines for a large number of guests was frustrating. Breakfast buffet was efficient, but rather felt like being in a holiday camp.

2026-10-08 • via Nuitee
R
Rebecca • couple • gb
5
It was a lovely stay but the evening meal could have been much better.
Pros:

Breakfast was very good

The bar man was very friendly & professional

Cons:

The evening meal was very poor, Soup had no flavour.

2026-10-08 • via Nuitee
M
Mary • solo_traveller • gb
9
Pros:

Location great view
Large room and bathroom

Cons:

Needs updating Tea tray 70's
Breakfast not 4star people waiting while trays were empty and waited to be refilled
Expected coffee served and not from a machine

2026-10-07 • via Nuitee
J
Julia • couple • gb
9
Great stay as always but tiny room was a bit disappointing but views and staff as always excellent
Pros:

This was our 5th stay and I think we had the tiniest room we have ever had - just as well we had a balcony! The views were amazing as always.

Cons:

The Sancerre we had on Thursday night was really not good and there was no comparison to the Sancerre we had at Rick Stein’s the following evening for only a few pounds more!

2026-09-19 • via Nuitee
A
Anne • extended_group • gb
9
Loved my stay, would recommend to anybody and go back again
Pros:

Breakfast and evening meal excellent, room spacious and very good value for money, staff outstanding. Wonderful location

Cons:

Charging for electric not good, no clear instructions so caused hassle

2026-09-19 • via Nuitee
C
craig • extended_group • gb
10
Great location and hotel
Pros:

Great staff, helpful, friendly, proactive. Location was amazing. Pool’s and spa were great.

Cons:

Nothing

2026-09-19 • via Nuitee
G
Graham • solo_traveller • gb
9
2026-09-19 • via Nuitee
N
Nigel • solo_traveller • gb
7
Haven Hotel, a bit of a disappointment.
Pros:

Location

Cons:

Shortage of staff. Some staff need training, especially in the bar area. Coffee machines at breakfast were unreliable and insufficient staff at hand to help.
Inferior presentation of breakfast items compared to previous years.

2026-09-17 • via Nuitee