EPIC SANA Lisboa Hotel

Hotels
SANA Hotels
9.3 (4037 reviews)
Av. Engenheiro Duarte Pacheco, 15 , Lisbon , pt

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable rooms
Great location
Delicious food
Cons:
Cleanliness issues
High prices for parking and services

Categories

Cleanliness
8.44
Some reviews mentioned cleanliness issues such as worn towels and maintenance problems.
Service
9.91
Multiple reviews highlighted friendly and attentive staff, often providing excellent service.
Location
9.45
The hotel is conveniently located near metro and bus stations, as well as shopping areas.
Room Quality
9.4
Rooms are described as spacious and comfortable, though some reviews noted wear and tear.
Amenities
9.43
Amenities like the gym, spa, and swimming pool received positive mentions in several reviews.
Value for Money
8.39
Prices were considered somewhat high relative to the quality of services and amenities.
Food and Beverage
9.44
Breakfast and dining options were positively reviewed, with good quality food highlighted.
Overall Experience
9.91
General sentiment was very positive, with many reviewers expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:55

Property Description

Luxurious Accommodations and Dining Experience
The EPIC SANA Lisboa Hotel offers elegant rooms and suites with stunning city views, complemented by the award-winning restaurant Flor-De-Lis, serving a coveted brunch experience.

Spectacular Rooftop and Event Facilities
Guests can enjoy the urban Lounge Terrace & Bar Scale for afternoon tea, and the breathtaking rooftop bar Upscale with an infinity pool lounge. The hotel also boasts an impressive 2,229 square meter Congress and Event Center for all types of meetings and events.

Wellness Oasis and Convenient Location
Enhancing guest experience is the SAYANNA WELLNESS & SPA, a 1,700 square meter urban retreat with various treatment rooms, lap pool, fitness center, and more. With proximity to key attractions and the airport, EPIC SANA Lisboa Hotel promises a memorable stay. Book now for an unforgettable experience!

Important information:

Access to the SPA: The minimum age for access to the spa facilities is 16 years old.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, you must provide another credit card or use another method of payment.

Please also note that the property will send guests a secure UNICRE link, to proceed with VISA or Mastercard payments.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

9.3
Based on 4037 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 9.43
Value for Money: 8.39
Food and Beverage: 9.44
Overall Experience: 9.91
D
dotty1cardiff Couples Cardiff, South Wales, Wales
10
Outstanding hotel!
Pros:

This hotel blew me away! I have stayed in 5 star hotels before but this was another level. Attention to detail in every way was impeccable from the beautiful floral arrangements in reception, coffee machine in the room, outstanding service from every staff member and cleanliness of every inch of the hotel. If I could give more than 10/10 I would. Thank you for the most wonderful experience 👏👏

2026-08-29 via Tripadvisor
T
Thierry extended_group be
9
2026-08-29 via Nuitee
J
Jan couple de
10
Extrem schöner Aufenthalt mit Prima vor allem freundlichen Personen im Hotel
Pros:

Eine Geburtstagsüberraschung, die man nicht vergisst! 🎂✨
Die Geburtstagsüberraschung auf unserem Zimmer war weit mehr als nur eine nette Geste – sie war einfach großartig und kaum zu übertreffen!
Ein ganz herzliches DANKESCHÖN an das gesamte Team für diese besondere Aufmerksamkeit und vor allem für die unglaublich freundliche, herzliche und professionelle Betreuung während unseres Aufenthalts.
Man hat sich vom ersten Moment an willkommen und bestens aufgehoben gefühlt. So geht echte Gastfreundschaft!
Vielen Dank für diesen wunderschönen Aufenthalt und die besondere Erinnerung! ❤️

2026-08-29 via Nuitee
L
Léa couple fr
10
Pros:

+++ la piscine et le sauna au -2, le personnel est super, le ménage est parfait

Cons:

Tous les à côtés sont très chers, le samedi midi nous avons été presses de manger car ils organisaient la soirée du soir, la piscine est surchargée, impossible de s’y installer

2026-08-28 via Nuitee
I
isabelle couple fr
9
2026-08-28 via Nuitee
S
scott couple us
9
Pros:

Room was ready for check in at 10:30 AM. Beautiful Roof Top Pool & Bar.

2026-08-28 via Nuitee
N
Natasha couple gb
10
Worth every single penny! Cannot express my happiness staying here. Great staff, fab breakfast
Pros:

EVERYTHING!! Not a single flaw. The pools were fantastic, and the amenities were truly worth the money.

Cons:

I liked everything, truly nothing to complain about

2026-08-27 via Nuitee
S
Sophie couple fr
10
2026-08-27 via Nuitee
5
531kerrieh Friends getaway
10
Wonderful Hotel and people!
Pros:

Absolutely fabulous! The hotel was beautiful and the staff lovely. The breakfast was phenomenal and ran like a well oiled machine. There was such a variety to choose from you would never run out of options. I highly recommend the Saturday evening BBQ as it was delicious.

2026-08-26 via Tripadvisor
S
sabrina solo_traveller fr
9
2026-08-26 via Nuitee
L
Leokadija couple ie
10
Pros:

Good location, delicious food, helpful and friendly staff. Hotel is high class.

2026-08-26 via Nuitee
C
Clare family_with_children gb
8
2026-08-26 via Nuitee
2
268louisec268 Couples Swindon, Wiltshire, England
10
Excellent stay - highly recommended
Pros:

We stayed here for 2 nights to celebrate our wedding anniversary and as a base to see Lisbon. We were not disappointed.
Hotel generally - The hotel has a lovely warm feeling about it and all the staff were very friendly. The main reception area was airy and welcoming.
Reception - check in was quick and Marta was really helpful. We were early but she found us a room that was already available and did recognise it was our anniversary stay.
Bedroom - spacious, great views with all the amenities that you would want.
Restaurant - the breakfast choice was vast and far more than a standard buffet. The quality was excellent and Fredy was an attentive waiter. We were seated in his area on both days and on the 2nd day he remembered our coffee order, most impressive given the number of people that must pass through his service.
Dinner - we were made aware of the Fire & Soul evening and we would highly recommend it. A brilliant evening, great live music and the food was exceptional. Often these evenings, where there is some self service buffet / some waitered can be a bit underwhelming but this was definitely not the case. The food was of a very high standard and there was certainly no shortage of it! The ambience was lovely, heaters at the tables and lots of fairy lights that made it feel really special. Marcelo was excellent at looking after us.
Amenities - the roof top pool was a lovely addition to be able to relax by after a day sightseeing. The gym gave me everything I would want for a hotel stay and the indoor pool looked great (albeit I didn't get the chance to use it).
Would certainly stay here if I was in Lisbon again.

2026-08-24 via Tripadvisor
B
Borna family_with_children hr
10
2026-08-24 via Nuitee
L
Linda couple lv
10
Pros:

The spa area with a pool and two saunas was a wonderful way to relax and unwind. The room was very well equipped, and the bed was incredibly comfortable. A big thank you to the staff for the lovely welcome dessert! The breakfast was also excellent. We truly enjoyed our stay and would be happy to come back!

2026-08-24 via Nuitee
P
Philip extended_group gb
8
The barbecue on the terrace was exceptional.
Pros:

Spacious and light public areas.

Cons:

Switches for lights and drapes in the room were ridiculously complicated.

2026-08-24 via Nuitee
C
Christopher couple au
10
2026-08-24 via Nuitee
K
Kristina family_with_children at
8
Great stay in Lisbon
Pros:

Very nice Pool and Fitnesscenter and the best breakfast!!! Perfect beds!

Cons:

The electric installations in the rooms were confusing, my husband wanted to drink a coffee outside the room in the morning and I wanted to sleep longer and I couldn’t turn off the lights without the card….the curtains were broken….not what to expect from this hotel!

2026-08-23 via Nuitee
R
Robbie couple ie
9
Fantastic 3 night stay and so well looked after by the amazing staff.
Pros:

Breakfast was amazing and the roof pool and indoor pool.

2026-08-23 via Nuitee
N
Nadine solo_traveller de
10
Pros:

Alles zur vollsten Zufriedenheit

2026-08-23 via Nuitee