Hotel Derby

Hotels
8.8 (532 reviews)
Bahnhofstrasse 22 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Clean rooms
Good breakfast choices
Cons:
Small room size
Old carpet
Limited amenities

Categories

Cleanliness
8.78
Rooms were clean and well taken care of.
Service
9.25
Friendly staff and exceptional service were highlighted.
Location
9.29
Central location close to station and attractions.
Room Quality
8.24
Rooms had some issues like small size and outdated carpets.
Amenities
8.77
Basic amenities available, some rooms lack tea/coffee facilities.
Value for Money
8.23
Rooms considered basic and not worth the price.
Food and Beverage
8.78
Breakfast included with various choices, overall positive sentiment.
Overall Experience
9.05
Overall very positive reviews with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:32

Property Description

Central Location and Convenience
The Hotel Derby in Zermatt offers a prime location on the main street, just 50 meters from the train station and the Gornergrat Railway. With the Sunnegga Cable Car a mere 5-minute walk away, convenience is at your doorstep for exploring the stunning surroundings.

Cozy Chalet-Style Rooms and Modern Apartments
Experience the charm of chalet-style rooms in the main building, while the Residence Bellevue boasts modern renovations. Each unit includes essential amenities like a minibar, safety deposit box, and private bathroom. Additionally, apartments with fully equipped kitchens are available for a comfortable stay.

Dining Excellence and Discounts
Indulge in Italian and international cuisine at the on-site restaurant with a terrace, offering delectable flambé dishes. As a bonus, hotel guests enjoy a generous 15% discount at the restaurant, enhancing your dining experience.

Ready to experience the perfect blend of comfort and convenience at Hotel Derby? Book now for an unforgettable stay in Zermatt!

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 532 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.05
T
Taryn • extended_group • au
10
2026-05-01 • via Nuitee
I
Isa'Bella 64 • solo_traveller • ch
10
Pros:

C'est un hôtel très agréable avec de belles chambres qui sentent bon l'Arolle. Les lits sont confortables, la salle de bain moderne, ce sont des belles chambres. Bon petit-déjeuner. Possibilité d'y manger à midi et le soir. A 5 quelques minutes à pied depuis la gare. C'est très agréable. On est directement dans la rue principale.

2026-04-30 • via Nuitee
D
Diederich • family_with_children • ch
5
Pros:

the beds were comfortable and location is good

Cons:

Breakfast was not good. When we were there, there wad hardly anything laid out, the dishes were dirty.

2026-04-27 • via Nuitee
T
TAKAHITO • couple • jp
8
2026-04-26 • via Nuitee
N
Natasha • family_with_children • us
10
Perfect place to stay in Zermatt! Steps from train and to restaurants and chairlifts. Highly recommend! Plus, delicious
Pros:

Great location. Delicious breakfast!

2026-04-24 • via Nuitee
T
Thomas • couple • us
9
Pros:

Great location.

2026-04-23 • via Nuitee
E
Ernestina • extended_group • ch
8
2026-04-21 • via Nuitee
J
Jinyoung • extended_group • kr
8
Pros:

Great location and great accommodation.

Cons:

All good but the staff didnt ask me to pay the city tax in cash but after I paid with my card, she was being sarcastic about paying the amount with card. And it wasn’t a great experience.

2026-04-21 • via Nuitee
P
Peter • couple • ch
8
Pros:

- Stilvoll eingerichtete Zimmer
- Perfekte Lage
- Erstaunlich ruhig für diese Lage
- Frühstück war gut, jedoch um 09:30 nicht mehr so üppig

Cons:

Klima im Zimmer war sehr warm und trocken. Temperaturregulierung funktionierte nur bedingt. Das Hotel bietet relativ wenig im Vergleich zum Preis.

2026-04-13 • via Nuitee
A
Alain • couple • ch
8
Pros:

Emplacement

Cons:

Rien

2026-04-12 • via Nuitee
M
Marianne • couple • ch
5
Gute Lage, leider sehr lärmig
Pros:

Das Zimmer

Cons:

Keine Hausfinken, kein Kosmetikspiegel, sehr lärmig

2026-04-12 • via Nuitee
B
Barbara • couple • ch
8
Solides und freundliches, zahlbares Hotel in zentraler Lage in Zermatt.
Pros:

Sehr zentrale Lage und trotzdem ruhig im hinteren Wohntrakt. Freundliches Personal. Unerwartetes Upgrade auf ein Studio.

Cons:

Vieles war ok. Aber wir mussten beim Frühstücksbuffet mehrmals nachfragen für Eierbecher, dunkles Brot etc.

2026-04-10 • via Nuitee
H
Helene • extended_group • se
8
2026-04-08 • via Nuitee
T
Tungshan • family_with_children • tw
10
2026-04-07 • via Nuitee
W
Wang • couple • ch
8
2026-04-06 • via Nuitee
A
Anne • extended_group • ch
8
Pros:

Le personnel très accueillant et sympathique et la proposition pour rester manger au restaurant de l’hôtel

Cons:

Le produit de douche

2026-04-05 • via Nuitee
N
Nathalie • couple • br
8
2026-04-02 • via Nuitee
T
Thomas • family_with_children • de
8
Pros:

Die Zimmer Sind super Modern und Toll eingerichtet. Das Frühstück erfüllt seinen Zweck. Die Lage ist zentral und zum Ski Fahren / Gronegrat Bahn super nah!

Cons:

Frühstück. Ist im Pollux besser.

2026-03-31 • via Nuitee
O
olicog • couple • fr
9
Pros:

Emplacement

2026-03-30 • via Nuitee
D
Deborah • couple • gb
4
Reasonable hotel for a single night, bit basic given the cost
Pros:

Very close to train station and staff were really helpful. Breakfast was good.

Cons:

No ability to turn heat down and too noisy to leave window open.

2026-03-25 • via Nuitee