Smarthotel Tromsø

Hotels
7.7 (6003 reviews)
Vestregata 6 , Tromsø , no

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Facilities for disabled guests
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
High prices

Categories

Cleanliness
6.69
Several comments indicated issues with cleanliness, particularly in the bathrooms.
Service
8.66
Guests consistently praised the friendly and helpful staff.
Location
9.2
The hotel is centrally located, with many attractions within a 5-minute walk.
Room Quality
7.15
Rooms were described as basic but clean; however, size was a common concern among guests.
Amenities
7.68
Basic amenities were available but not particularly impressive; some guests mentioned a lack of wifi.
Value for Money
7.14
Many guests felt price was high given the quality of rooms and services.
Food and Beverage
7.19
Breakfast received mixed reviews; some enjoyed the options, while others found them lacking.
Overall Experience
7.86
Overall, guests had a pleasant experience but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:38

Property Description

Central Location
Located in the heart of Tromsø, just steps away from the bustling Storgata shopping street, Smarthotel Tromsø offers convenience and easy access to the city's attractions.

Comfortable Accommodation
Experience a restful stay in brightly decorated rooms featuring Dux beds, free Wi-Fi, and a flat-screen TV. The private bathrooms with showers ensure a relaxing experience after a day of exploring.

Convenient Amenities
Indulge in light dishes at the lobby shop, take advantage of the ironing service, and enjoy the round-the-clock reception for a hassle-free stay. With key sites like the Hurtigruten Terminal and Polaria Aquarium within walking distance, your Tromsø adventure awaits at Smarthotel.

Book your stay now at Smarthotel Tromsø for a memorable and convenient experience.

Important information:

This is a cash-free hotel.

Please note that for stays over several days our cleaning team will change towels, empty the garbage and refill toilet paper every four days. Do you need extra refill of any of this, this can be collected in the reception.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 6003 reviews
Cleanliness: 6.69
Service: 8.66
Location: 9.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.19
Overall Experience: 7.86
H
Haan Shin • solo_traveller • no
6
Cons:

Everything was good except that the property cybersecurity was compromised, and I received a message from a scammer through the hotel’s messaging in Booking.com where I had transferred money due to a fraud. But I was lucky that upon countless follow-ups, I had received the refund as travel credit by Booking.com

2026-02-13 • via Nuitee
S
Sandra • solo_traveller • de
6
2026-02-12 • via Nuitee
L
Lucy • couple • gb
8
2026-02-12 • via Nuitee
R
Raphaël • couple • fr
9
2026-02-12 • via Nuitee
E
Eliza • couple • de
8
2026-02-12 • via Nuitee
C
Christopher • solo_traveller • us
8
2026-02-11 • via Nuitee
R
Rebecca • family_with_children • ch
10
2026-02-10 • via Nuitee
L
Lamri • couple • qa
10
2026-02-10 • via Nuitee
L
Letsu • solo_traveller • uy
7
Cons:

No hay jarra eléctrica en la habitación; la ventana no tiene buen aislamiento y por tanto se puede sentir frio, dado a que la cama se encuentra sobre la ventana.

2026-02-10 • via Nuitee
P
Paula • solo_traveller • gb
10
Excellent
Pros:

It was just what I needed for my short stay, it looked exactly like the photos online, it was clean and most importantly I felt safe as a solo traveller. The staff were great and they were accommodating of my needs upon arrival. Very grateful!

Cons:

No issues at all. I saw complaints that they don’t clean your room everyday but I was fine with this since I was there for just a few nights and they clearly state this too!

2026-02-09 • via Nuitee
R
Roger • couple • no
7
Pros:

God beliggenhet og i rolig område

Cons:

Dårlig internett. Tv viket ikke pga dårlig nett, kun hakking

2026-02-08 • via Nuitee
N
nathalie • extended_group • fr
10
Pros:

Excellent petit déjeuner. Chambre silencieuse, très agréable, salle de bains très fonctionnelle et bien chauffée. Tres bon emplacement à 2 pas du centre. Accueil très chaleureux.

Cons:

Le matelas du lit pourrait être un peu plus ferme.

2026-02-08 • via Nuitee
H
Hiroyuki • solo_traveller • jp
8
2026-02-08 • via Nuitee
M
Manuela • solo_traveller • ch
8
Pros:

Sauber, super Lage mitten im Zentrum.

2026-02-08 • via Nuitee
L
Luca • couple • it
1
Pessimo
Pros:

La posizione

Cons:

Il letto era sporco e il personale non gradevole. Abbiamo chiesto un cuscino extra e ci è stato negato

2026-02-08 • via Nuitee
N
Nicole • family_with_children • ch
9
2026-02-08 • via Nuitee
A
Anja • solo_traveller • de
10
2026-01-31 • via Nuitee
A
Aayushi Shah • family_with_children • in
9
2026-01-31 • via Nuitee
J
Jasmin • solo_traveller • gb
7
2026-01-31 • via Nuitee
F
Felicity • couple • gb
2
Disappointing
Pros:

Well located

Cons:

The rooms had not been maintained - artwork ripped, poor cleanliness regime. Raised our concerns but these were not addressed during our after our stay. I’ve emailed three times and my complaint has been ignored. Very poor customer service!

2026-01-30 • via Nuitee