Hotel Xenia, Autograph Collection

Hotels
•
Autograph Collection
9 (315 reviews)
160 Cromwell Road, Kensington , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Exceptional customer service
Clean and comfortable rooms
Delicious food
Cons:
Small room size
Limited sunlight in some rooms

Categories

Cleanliness
9.14
Rooms are very clean.
Service
9.61
Staff extremely attentive and helpful, making guests feel like family.
Location
9.15
Convenient location with two tube stops close by.
Room Quality
8.1
Rooms are small, which is typical for London.
Amenities
9.13
Attractive public spaces and in-hotel restaurant.
Value for Money
8.09
Room size could be better for the price.
Food and Beverage
9.64
Outstanding food at La Terrazza with high-quality ingredients.
Overall Experience
9.11
Exceptional stay with great service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:06

Property Description

Luxurious Boutique Hotel near Museums
Hotel Xenia - Autograph Collection offers a sophisticated stay just a short walk from the Natural History Museum and the Victoria and Albert Museum. The air-conditioned rooms feature elegant en suite shower rooms with complimentary L’Occitane toiletries, 32-inch flat-screen TVs, and Samsung tablets for your entertainment.

Gastronomic Delights and Relaxing Bars
Indulge in healthy Italian cuisine at the Evoluzione restaurant or sip on creative cocktails at the hotel's two bars, one of which boasts a charming terrace. Guests can unwind in the pretty herb garden while enjoying their drinks.

Convenient Location for Shopping
Located in the upscale South Kensington area, the hotel is a stone's throw away from the renowned shopping district of Knightsbridge. Book your stay at Hotel Xenia - Autograph Collection for a memorable and luxurious experience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 315 reviews
Cleanliness: 9.14
Service: 9.61
Location: 9.15
Room Quality: 8.1
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 9.64
Overall Experience: 9.11
K
KerenRi • Couples
10
Perfect hotel in Kensington
Pros:

We always stay at Xenia when in London, and it’s always a pleasure. Rooms here are not big, but the design and atmosphere are fantastic. All the staff are welcoming, attentive and professional, and this in particular make us want to come back. Special mention to Alejandro and all the restaurant staff who always ensure breakfast is the best experience. The breakfast and coffee are fresh, varied and delicious. Already looking forward to our next stay with you.

2026-03-08 • via Tripadvisor
M
Marcus • couple • se
8
2026-03-01 • via Nuitee
A
Andrea • solo_traveller • gb
10
2026-02-26 • via Nuitee
F
Fintan • extended_group • ie
9
Pros:

Excellent breakfast & top tier staff

2026-02-23 • via Nuitee
T
TheSelectiveGuest • Business
10
Couldn't Have Done More to Address my Concern....
Pros:

I initially wrote a poor review for this hotel based on a real concern with a service issue.

The General Manager of the hotel took the time to sit with me and listen to me. He had investigated and apologized that his staff member had been at fault and he had addressed a training need.

I have stayed at this hotel many times over many years and am a returning guest.

I am putting my very negative experience down as a "one off" with the hotel addressing a training need for one staff member so the issue will not re-occur.

The Italian restaurant manger remains a "mainstay" of this hotel. He works far too hard to keep his guests happy - I hope Marriott give him the luxury vacation at a 5* resort he deserves, he is part of the reason I return to this hotel :-)

2026-02-12 • via Tripadvisor
G
Gerhild • couple • at
10
Großartig!!!
Pros:

Der Empfang war überaus herzlich, das Personal außergewöhnlich freundlich, und das Entree sehr einladend. Die Zimmer sind klein, aber sauber und gemütlich.

Cons:

Etwas zu teuer für die Größe des Zimmer-aber ja, es war Ferienzeit und da ist alles teuer!!!

2026-02-10 • via Nuitee
R
Richard • couple • gb
10
Warm and friendly hotel
Pros:

Very clean and lovely bathroom. Good coffee machine and tea making facilities. Very friendly staff. Excellent location close to Earls Court tube

Cons:

Nothing

2026-01-30 • via Nuitee
E
Emma • couple • it
10
Un rifugio perfetto nel cuore di Londra
Pros:

Questo alloggio è stato molto più di un semplice posto dove dormire: un rifugio accogliente dopo lunghe giornate a Londra. L’hotel è pulito, curato e silenzioso; la gentilezza ed educazione dello staff ci ha fatto sentire subito a nostro agio. Un’esperienza che porteremo con noi nei ricordi, e dove sicuramente ritorneremo. Lo consigliamo con il cuore!

2026-01-29 • via Nuitee
G
gianfranco • couple • it
9
2026-01-25 • via Nuitee
I
Isabel • family_with_children • gb
8
It was very good and very homely
Pros:

Clean , very friendly

Cons:

Nothing in particular

2026-01-24 • via Nuitee
K
Khilola • family_with_children • us
7
2026-01-24 • via Nuitee
L
Lawrence • solo_traveller • gb
8
2026-01-20 • via Nuitee
C
Craig • couple • us
10
Your staff made our stay!!!
Pros:

The breakfast and staff were both superb!

2026-01-19 • via Nuitee
J
John • solo_traveller • gb
10
2026-01-19 • via Nuitee
R
Renaud • solo_traveller • gb
8
2026-01-13 • via Nuitee
M
Maria • solo_traveller • gb
10
Amazing wonderful hotel
Pros:

From welcoming staff, the beautiful lobby and very comfortable room.
Breakfast area was also cosy and welcoming

Cons:

There is nothing not to like

2026-01-13 • via Nuitee
L
Louise • couple • no
9
2026-01-13 • via Nuitee
S
Sophia • solo_traveller • de
8
Pros:

Super Lage!

2026-01-11 • via Nuitee
S
Susan • solo_traveller • us
8
Would go back
Pros:

Very nice. Predictably good. Marriott has high standards so there were no surprises .
Restaurant just ok and expensive

Cons:

Rooms small

2026-01-11 • via Nuitee
R
robertalE5306YE • Solo travel
10
An amazing stay
Pros:

My stay at Hotel Xenia was absolutely wonderful! The staff are truly amazing and make you feel welcome from the very first moment. Albino’s warm greeting every morning, his constant smile, and his professionalism at breakfast were the perfect boost to start the day. Together with Javer and Pamela, he always paid great attention to every guest, making everyone feel genuinely cared for. Connie’s homemade cakes were delicious and gave the mornings a truly ‘sweet’ start. The room was spotless and very comfortable, and everything ran smoothly thanks to the excellent leadership and ‘direction’ of the outstanding General Manager, Paolo Guarini. I had a fantastic experience and I will definitely be back

2026-01-08 • via Tripadvisor