The Palmer House Resort, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.4 (412 reviews)
5383 Main Street , Manchester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Outdated rooms
Subpar food quality

Categories

Cleanliness
7.98
Some guests reported stains and outdated conditions.
Service
9.45
Staff received multiple mentions of being friendly and helpful.
Location
9.49
Location was frequently highlighted as a positive aspect.
Room Quality
7.44
Rooms need significant updates and repairs as noted by guests.
Amenities
8.47
Included amenities like breakfast and slippers were praised.
Value for Money
7.93
Perceived value was questioned due to room conditions.
Food and Beverage
7.48
Food quality didn't meet expectations for some guests.
Overall Experience
8.95
Generally a positive experience with some mixed feelings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 06:58

Property Description

Scenic Mountain Views and Modern Comforts

Discover The Palmer House Resort, Ascend Hotel Collection nestled in the heart of Manchester Center. Enjoy breathtaking mountain views and modern amenities including free WiFi, flat screen TVs, and Italian bath amenities.

Delicious Dining and Exciting Activities

Start your day with a complimentary breakfast and unwind at the à la carte restaurant and bar. Indulge in dinner and drinks while taking in the picturesque surroundings. Engage in outdoor activities like golf, tennis, and fishing excursions arranged by the resort.

Convenient Location and Nearby Attractions

Conveniently located just 800 meters from downtown Manchester, the resort is close to Manchester Country Club, Bromley Mountain, and Stratton Mountain Resort. With Albany International Airport only 78 km away, The Palmer House Resort offers the perfect blend of relaxation and adventure.

Book your stay now at The Palmer House Resort, Ascend Hotel Collection for an unforgettable mountain getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 8, 2025 until Fri, May 22, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 412 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 7.44
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.95
W
walter • solo_traveller • us
7
2026-04-17 • via Nuitee
K
kevin • family_with_children • us
7
Good place to stay, close to the Manchester center, at a reasonable price.
Pros:

Room was in one of the older parts of the hotel, but was updated. Beds were comfy, Bathroom was big and very clean.

Cons:

As the room was on the 2nd floor of the building, stairs were required. They had a thick layer of carpet on them which made it a little challenging carrying bags to the 2nd floor.

2026-04-02 • via Nuitee
R
Rick • couple • us
8
Pros:

Very comfortable and quiet

Cons:

We never got room service and coffee pot malfunctioned

2026-04-02 • via Nuitee
I
Ian • family_with_children • us
10
Friendly clean and great location. Our second stay already.
Pros:

Friendly clean and great location. Our second stay already.

Cons:

Location and cleanliness

2026-03-20 • via Nuitee
S
Sheila • couple • us
7
2026-03-18 • via Nuitee
C
Cindy • couple • us
8
2026-03-13 • via Nuitee
S
Stuart • solo_traveller • us
1
I was charged twice and the manager knows it but won't correct the charge. Next stop court.
Pros:

Room

Cons:

I was charged twice, once by Booking on 1/28/26 and once by Palmer House on 2/3/26. I have talked to several desk personnel who confirmed I was overcharged and they have repeatedly given my info to the manager but he refuses to reverse the charges. I will now be filing a claim in Vermont Small Claims Court when I return to the state next week.

2026-03-12 • via Nuitee
C
colinpZ4337JH • Solo travel
2
HORRIBLE ROOMS AND CUSTOMER SERVICE - DON'T STAY HERE
Pros:

ABSOLUTELY AWFUL EXPERIENCE. DON'T STAY HERE.

My room had a broken window (on a day it was 20 degrees out), the heat was broken, it reeked of marijuana, and the front desk person had no idea what they were doing.

I complained to the front desk about these issues and the Manager, Travis, agreed to cancel my reservation and provide a refund.

Two weeks later and after hours of calls with Booking.com, I have not received a refund. Booking.com assured me all they need in order to issue the refund is an email from the manager confirming the cancellation. Travis assured me numerous times he would provide this email confirmation, but to this date has never sent it and has stopped answering my calls.

This is unprofessional behavior and speaks to the overall terrible condition of the property. I would give negative stars if I could.

2026-03-11 • via Tripadvisor
B
brian • family_with_children • us
9
2026-03-11 • via Nuitee
C
Cory • couple • us
1
2026-03-09 • via Nuitee
B
Begay • family_with_children • us
8
Great place to stay and great scenery area to drive through!
Pros:

The location was very beautiful, would have loved to see it when the sun was out but due to driving from so far it was expected to arrive at night time. The room was great!

Cons:

The only thing I can really think that could be better is the heating system. I put the temperature on about 80 degrees but I don’t think the room ever got close to that and was a little cold through the night but still manageable to sleep through. Other than that everything else was great!

2026-03-03 • via Nuitee
M
MICHAEL • family_with_children • us
6
2026-02-28 • via Nuitee
L
Lal • couple • us
8
2026-02-27 • via Nuitee
4
400maggied • Family
2
Bad experience. Not worth any price.
Pros:

The toilet didn't work good. Started to overflow. Had to call maintenance. The fireplace didn't work. The lamp next to the bed didn't work. Woke up to 63 degrees in the room even though we set the thermostat over 70. After I left them a bad review, they said the pilot light had gone out on the fireplace because of the high winds (good thing we didn't die). Their excuse for the room freezing was that it was 10 below zero. Really? Bad excuse. If you can't have proper working equipment for the cold weather, then don't open up in the winter. Didn't even get an apology.

2026-01-31 • via Tripadvisor
A
Andrew • solo_traveller • us
6
2026-01-31 • via Nuitee
C
Charlotte • couple • us
10
Excellent staff, clean and convenient to Stratton
Pros:

Property was clean and we enjoyed the pool and hot tub

2026-01-30 • via Nuitee
B
Brian • family_with_children • us
1
we went to another hotel that could accommodate the travelers we had (which was known in advance)
Pros:

didn't end up staying

Cons:

room was not configured as advertised. was supposed to be King + Sofa bed, with 4 travelers listed. Instead we got King plus 1 extremely dirty couch, and were offered a yellow stained cot to make up for it.

2026-01-23 • via Nuitee
S
Savannah • family_with_children • us
7
Pros:

Location is great. Pool was nice.

Cons:

Bathroom is outdated. There was only one trash can in the whole room and it was in the bathroom. Walls are very thin and you can hear everything in the neighboring rooms. Overpriced for quality in my opinion.

2026-01-20 • via Nuitee
T
Terri • family_with_children • us
6
Good location at a dated property
Pros:

Location

Cons:

Dated rooms, broken pullout sofa that we needed for the kids

2026-01-19 • via Nuitee
N
Nancy • extended_group • us
9
I love the Palmer House and it has always been my go to place to stay in Manchester.🍁
Pros:

I am a returning guest for over 5 years and have gone through many changes with the property. The beds are comfortable and breakfast delicious. The most important thing for me is a running hot tub. It’s a bit of a hike but good.

Cons:

It was a pleasurable experience except for a crazy person whom I met in the parking lot. He made my experience a little less enjoyable and more guarded

2026-01-19 • via Nuitee