Hallmark Crown Hotel

Hotels
8 (5722 reviews)
170 Jalan Parameswara , Melaka , MY
+60 6-281 8555

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Noisy at night
Cleanliness issues

Categories

Cleanliness
7.14
The carpet in some areas smelled not good and the room was noted as needing better vacuuming.
Service
9.61
Staff was accommodating and responded quickly to complaints, reflecting a high level of service.
Location
8.65
In an ok position to get to the main attractions.
Room Quality
7.1
Some rooms were described as cramped and needing updates; the bed was noted as uncomfortable.
Amenities
7.13
Some amenities like the swimming pool need maintenance, with broken tiles reported.
Value for Money
8.09
Generally considered budget-friendly but noted as overpriced for the condition.
Food and Beverage
8.14
Breakfast had a variety but was repetitive after a few days; some food was rated as lacking taste.
Overall Experience
8.11
Overall considered a good stay with some positive experiences and some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:58

Property Description

Convenient Location
Hallmark Crown Hotel is ideally situated within walking distance to popular shopping destinations and a short drive to famous attractions like Melaka River and Jonker Street.

Modern Amenities
Enjoy comfortable stays in our air-conditioned rooms equipped with essential facilities such as flat-screen TVs, electric kettles, and personal safes. Some rooms even feature relaxing bathtub facilities.

Exceptional Services
Experience top-notch service with our 24-hour reception staff ready to assist with any needs, from luggage storage to laundry services. Indulge in delicious meals at Hallmark Crown Cafe or opt for convenient room service during your stay.

Ready to experience a delightful stay with us? Book your stay at Hallmark Crown Hotel now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All bookings are subjected to a MYR 2 Heritage Tax per room per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8
Based on 5722 reviews
Cleanliness: 7.14
Service: 9.61
Location: 8.65
Room Quality: 7.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
G
gnet81 • solo_traveller • my
4
Only location, room is lack of maintenance. Front desk staff need to train.
Pros:

Location

Cons:

Lack of maintenance, furniture broken, telephone line loosen. 3 pax but amenities only for 2 pax, then i told the front staff (a Malay lady without spec station for evening) that i wanna get the bath gel after I come back for dinner. When I'm back, she didnt even ready it. I have to go back to my room and wait for the staff to deliver it b4 we can bath.

2026-09-19 • via Nuitee
A
ASR • solo_traveller • my
9
Pros:

Terbaik utk Family

2026-09-19 • via Nuitee
Z
Zheng • solo_traveller • sg
7
Pros:

Room is expected, big enough
Excellent customer service

Cons:

Pipe below sink leaking
Shower water will flow out even shower glass door is close
Bathtub tap is leaking
Aircon taking bit long to be cool

2026-09-19 • via Nuitee
T
Tevandran • family_with_children • my
1
I sincerely hope this review reaches the Operations Manager, Mr. Walter. I hope to hear from the management soon regardi
Cons:

Very disappointed with our stay this time. We are regular customers and have stayed here many times, but this experience was unacceptable.

We stayed for one night in Room 1225, next to the room under renovation (1226, if I remember correctly). The corridor was filled with a strong construction/paint smell, and our room also smelled strongly of paint and was dusty, with paint flakes around.

The construction work started around 8:45 PM and continued with loud drilling and knocking the next day around 12 PM. We had a baby with us, which made the situation even more difficult.

The biggest disappointment was that the reception did not inform us about the renovation and still assigned us a room right next to the construction area. We would have understood if we had been informed beforehand, and a different room could have been arranged.

The receptionist simply said sorry without giving any proper explanation or solution. As regular customers, we expected much better communication and consideration. Very disappointed with this stay.

2026-09-18 • via Nuitee
N
Nizam • solo_traveller • my
8
Revise the price
Pros:

Located in downtown

Cons:

Quite expensive. No discount for government's staff

2026-09-17 • via Nuitee
K
Kam • solo_traveller • my
6
Pros:

宽敞，设备齐全，卫生

Cons:

前台态度需改进，
马桶很多裂痕危险，需更换了。

2026-09-17 • via Nuitee
I
Iskandar • solo_traveller • my
10
2026-09-16 • via Nuitee
A
Ahmad Khairani • extended_group • my
8
Cons:

Swimming pool yg tidak diselenggara dan menyebabkan kecederaan.

2026-09-15 • via Nuitee
S
Shahir • couple • my
10
2026-09-15 • via Nuitee
L
Lily • couple • my
9
Great stay
Pros:

Clean and good parking

Cons:

Nothing

2026-09-14 • via Nuitee
H
Hussaini • extended_group • my
10
Pros:

good

Cons:

na

2026-09-14 • via Nuitee
L
Ling • solo_traveller • my
9
2026-09-14 • via Nuitee
M
MUHAMAD ABDUL MUBIN • solo_traveller • my
10
Pros:

tempat menarik,bilik bersih dan kmudahan bnyk dsediakn dlm bilik...

Cons:

bantal terlalu lembut..hrap bole letak bantal 2

2026-09-14 • via Nuitee
N
Noor suhaily • couple • my
8
For all my stayed I'm very comfortable
Pros:

I ilke the room ambience very cleanliness and for my stayed I wouldn't included breakfast and have limited time for go to summed. Overall I'm very satisfied. Tq

Cons:

For bathroom need more facilities like enough syampoo/bath foam towels need more. Newest and when it useduxh better

2026-09-14 • via Nuitee
S
Sree Skandarajah • couple • my
6
Overall a good stay, but could be great if an effort is made to spruce up the cleaniness of the common areas.
Pros:

Room and bathroom was clean. Bedsheets and towels were very clean and new. Beds were comfortable Air conditioning and hot water shower worked well. The reception staff was also courteous. Ample parking is provided as well.

Cons:

Upkeep of the general areas such as the lift lobbies, hallways and the swimming pool fell short of expectations. This should be an easy fix for the team.

2026-09-14 • via Nuitee
C
Chow • extended_group • my
5
Poor service.
Cons:

Should check in at 3pm, we arrived at 4pm but the room still haven't done. We have to wait until 5.15pm only get the room. Poor service.

2026-09-13 • via Nuitee
M
Muzdalifah • couple • my
10
2026-09-13 • via Nuitee
S
soon yong • family_with_children • my
9
2026-09-13 • via Nuitee
N
Nur Wajihah • couple • my
10
Pros:

facilities are complete, quiet

2026-09-13 • via Nuitee
M
Mohd • solo_traveller • my
6
2026-09-12 • via Nuitee