Tribeca Hotel

Very kind and polite stuff

Nice people and good customer service

The hotel owner, Beatrice, was super friendly and helpful.

Nothing good to add. It was indeed terrible from hygiene to food

My stay at Tribeca hotel was a huge mistake.. The place is not qualified to be a hotel(zero hygiene). The water stops in the middle of your shower sometimes.

Customer service

Its always a good stay at TriBeCa and awesome staff!

I love it because it's close to the Airport and no traffic jam. The services are excellent and the staff are very polite and respectful. I just don't like the constant constant construction that creates noise around the neighborhood.

The hotel is an excellent budget hotel with very friendly staff. They made sure I lacked nothing and always responded to my queries promptly. I have to especially single out the receptionist by the name Faizal for making sure I had a wonderful experience at the hotel. I strongly recommend the hotel.

The staff are responsive to requests and attend to suggestions. They were helpful in assisting on how visitors will get by and feel at home.

They were prompt in fixing bathroom leaks I noticed

I always enjoy the customer service, the staff is knowledgeable and efficient. I love the pools c the vibe around the pool. The beds are comfy and the rooms are decorated beautifully. Awesome awesome price. The owner is down to earth and genuinely cares about her guests. My only critique is the shower heads it’s inconvenient to have to hold them however the water is always hot. I’ve been to Accra 3 times and this is my “go to” hotel.

Good

Pictures were nice, but the reality is different.
Room conditions: cleaning was poorly done, air quality was bad because of mold in AC unit , bathroom, shower head, toilet were not in good condition.
I will not recommend it or stay there again. The property needs serious detail work.

I love the customer service, clean facilities and comfortable beds! Very good deal for the price!

Very good location nice staff very supportive and helpful. I will really recommend this hotel to any one

The place is cool for that price....similar properties in that area cost over twice the amount. Surprised to see people giving this nice and clean property a bad review. Everything was fine, good breakfast , clean and well structured rooms, swimming pool had reasonable depth and the staff are welcoming

Overall hotel was okay for the price, i was wasn’t expecting a 5* grade hotel. Staff were nice, environment was quiet & peaceful.

Did not have the unfortunate opportunity to stay at this hotel, but from what I saw and how I was treated, it was for the best. After booking over a month in advance, while en route to the hotel, I called to let them know that I was on my way. Who I learned later to be the owner, Beatrice, answered and told me that the hotel was expecting me and that check in would be fine. When I arrived, I was disgusted to learn that despite confirmation from Beatrice, I was told there was no room for me and they had booked a new hotel for me to stay at. After requesting to view the new hotel, I saw that it was even more run down than Tribeca and was nowhere near comparable to what I paid for. I then requested a refund and was told they were unable to issue a refund and to call
Expedia. The staff then scrambled to call Beatrice back who I asked about the confirmation she had given me on the phone just a few hours later. Her response was disgustingly unprofessional and she actually suggested I be escorted off the property for requesting a refund. Mind you, all of this happened at 11:30 pm on Christmas Day. Imagine that, another woman, a business owner, leaving a woman stranded in the middle of the night. Needless to say if you’d like to avoid the risk of having your reservation cancelled in the middle of the night, DO NOT BOOK WITH THEM. Also, for a budget hotel, it is not worth the minor discount savings. The lobby looked run down and I observed mold on the ceiling of the “dining room”.

A decent place to stay; good value for the price. No frills but good choice for convenient location. "hot" water was room temperature at best.

Staff helped change our room. It appears that our assigned room had just been cleaned and had a strong cleaning disinfectant scent that was kind of suffocating. Also liked the breakfast in bed.