Hotel Las Torres Patagonia

Arriving at the hotel after a long drive from Punta Arenas, we were pleasantly surprised by the modern decor and spacious vibe. The rooms are modern, comfortable and the linens are high quality. Good showers, large sink (great for washing through hiking clothes), large windows. Our 'wing' had water and coffee machines as well as a lounge area with comfy seats. The two food options are nice and offer some good dishes. I would say currently the food does not quite live up to the quality of the rest of the hotel. We enjoyed several guided excursions which were amazing: you can't go wrong in this beautiful place. However, a couple of our guides were pretty tired after their 11 day shifts. The shuttle services were excellent with nice busses and good drivers. The best thing about the hotel was its amazing proximity to some major hikes. The views of the Towers as you walk to breakfast is incomparable.

Location and friendly staff

Amazing location; best location for any acitivities, hikes, etc.
Excursions professionally organized
Great team and spirit
Guides also excellent knowing what they are doing

On Top: we had a Puma live inside the resort ground during dinner - perfect.

Visiting Patagonia has been on our list for some time and we were excited to start the adventure in Torres del Paine.  Our agent recommended Las Torres Patagonia, an all-inclusive eco resort, and we were looking forward to our stay.

While there are many aspects of the property that are well done, a few area were lacking.

The hotel location is a high point within the park with stunning views. The hotel itself is modern with high end finishes and their expedition team was top notch (with hikes, van tours, and horseback riding all included).  Internet service was very good. 

The above positives were very important, and the deficiencies, while annoying, did not take away from our enjoyment of the park.  Nonetheless, when paying 1000.00 per night, we expected a bit more attention to detail than we found.

Starting with the airport pickup, there was not anyone waiting for us. This was not in itself terrible, but the call to the hotel (15 minutes) was very disappointing.  The operator could not seem to find our reservation and had no information about our prearranged transfer, continuing to suggest that our transfer was not really through the hotel. Calling our US agent we learned our transport was on the way.  Check in was smooth and quick.

The rooms while beautifully decorated do not function very well.  The most problematic being an almost total lack of spaces to put things on.  There was one medium size night stand and on the other side was 2 very small round mini tables (more like low stools) the phone took up all of one and the tissues the other.  There was a wall unit with a number of small shelves, several of which were too high up to be useful, and 5 hangers. A simple bureau would have solved the problem.

The sink was very deep, wide, and narrow with a small glass shelf above, so that brushing one’s teeth or washing your face was an exercise in precision to not mess oneself or the floor.

Housing keeping was hit and miss, our used paper coffee cups stacked up and never disposed, glasses never refreshed. One morning after leaving our "please make up room" tag at 7:00A, was not attended when we returned at 14:00, not a problem but as the housekeeper then showed up was perturbed that we had left the tag out. 

Understanding that we are all energy conscious, it was not pleasant returning to our cold room in the afternoon, as the maids always turned the room heat off.

Dining (food and service) was hit and miss. Upon our 4 night stay arrival we were unable to secure reservations for one night at all (there is a pub though).  Food ranged from good to fair (meats were consistently tough, medium rare was consistently medium well, bacon always served rare). Service ranged from OK to feeling ignored.  We were advised multiple times that they were short staffed.  We never noticed what would appear to be a dining manager.  Food did come out of the kitchen quickly. Only once did the server check on our liking of the food (thank you  Guillermo).  While all-inclusive, there is a push for gratuities.  Dinner menu did not post prices but when the check arrived it showed a cost of about 200-250 USD for two persons zeroed out, with the "suggested"gratuity based on that cost. 

The hotel is 2 floors with no elevator, not a real problem, but also no handrails on the stairs. The hotel stone paths around the building could use some low level lighting for a more secure walk.

Overall, the deficiencies are first-world problems, but this could be a super star property with a bit more attention to details.

If you’re not prepared to camp inside the park or stay outside the park and waste a lot of time traveling to the trailheads, you’ll have to pay the price and stay at this “all inclusive” Hotel. Its prime location within the park near the trailheads, along with and its well- designed guided excursions, make for a very convenient and enjoyable experience. Especially for older folks (we’re 65), it’s the only practical way to do it. The staff is amazing and the food is very good (although not varied enough). We loved the excursions, including the horseback riding and trekking along the many scenic and often challenging trails. For the expense, certain improvements can and should be made to make it a better experience and better value, but overall this is a truly special place and the best way to experience the park.

This is an extraordinary property in a truly superb location with an unbeatable excursion program.

We had an exceptional 6 day stay. I cannot begin to express how exceptional this place is. We were on the all inclusive program that is totally worth it.

You are in the heart of Torres del Paine park right at the foot of the famous Base Torres hike. The hotel’s excursion programs are nothing short of superb. The excursion staff tailored a program that precisely met our desired requirements and abilities- special thank you to Veronica. If you are a rider their equestrian program is unmatched in the park. We were able to do the difficult base Torres hike at our age by utilizing their combination horse riding and trekking excursion.

The guides are wonderful- especially shout out to Matias Vega, Pam and Matias Koch for getting us to Base Torres and the French valley along with lots of laughs and encouragement.

Now for the hotel. The room was excellent overall. The bathroom shower great. Recommend the newer rooms in the furthest section. The food was superb along with a great bar and two restaurants- a more elaborate dinner place and a slightly more casual one where the bar is located.

Unconditionally and highly recommended. Bravo to the owners- Kusanovic family and the wonderful staff.

Location

We recently had an unexpected stay for an evening at Hotel las Torres. It's a beautiful space that focuses on good food, fantastic views and a relaxing base for those that want a more hand-held experience in the park. It's the polar opposite of a self-supported multi-day hike, but the staff are exceptional, the spa completely relaxing and the food nourishing after many days on the trail. If you want to toast to a successful circuit, spend a night or two here and then go explore an Estancia!

Very Clean, humble and kind staff, peaceful stay

Be aware of the cost. I have booked the hotel directly. Their policy is that within 70 days the cancellation cost You 80%. You should avoid the full board, it is worthless. The included pickup would have made me stranded at Purto Natales airport for 4 hrs. The offered excursion could not be arranged due to the lack of communication from the hotel. The breakfast included is below standard for the price range. The location is great, however with an additional 1:45 minutes drive from Porto Natales You can avoid the hotel. The staff is great though

Las Torres is ideally located and wonderfully organized for an unforgettable hiking experience in the Torres del Paine National Park, Patagonia, Chili.

We spent four incredible days at Hotel Las Torres, and it was nothing short of exceptional. You truly cannot ask for a better location for hiking Torres del Paine National Park—being right at the heart of the action made every day seamless and unforgettable.

Considering how remote and rugged the setting is, the hotel feels impressively luxurious. The rooms are on the smaller side, but they are spotless, comfortable, and thoughtfully designed—exactly what you want after long, exhilarating hikes.

The true standout of this property, however, is the staff. Their attention to detail is remarkable. They knew every guest by name and were fully aware of each person’s daily hiking itinerary, which made the entire experience feel personal and completely stress-free. Every hike was perfectly planned and expertly guided.

The food deserves special praise—consistently gourmet, delicious, and beautifully presented. The bar was equally wonderful, and we especially loved their house-made gin crafted from botanicals native to Patagonia. A perfect way to unwind after a day on the trails.

They even arranged transportation for us all the way to the Argentine border so we could continue on to El Calafate—yet another example of their flawless service. Honestly, everything was perfect. I truly have nothing negative to say.

Do yourself a favor and book this hotel if you’re planning a trip to Torres del Paine. It will elevate your entire experience.

My review would be incomplete without heartfelt shout-outs to the amazing people who made our stay so memorable:
• Colin, Tour Director
• Francisco, Mati, and Macarena – knowledgeable, passionate hiking guides
• Marcella at check-in
• Maria, Natalia, Isakun (an outstanding bartender), and Danitza at the bar
• Mati – glacier trip
• Alejandro and Aldo – our fantastic drivers
• Phillipe, Arianna, Paz, and Elizabeth – dinner service
• Macarena – Lake Nordenskjöld hike
• Martina – lunch service
• Valentine – bartender during dinner service, absolutely amazing

Thank you all for creating such a memorable, once-in-a-lifetime experience. We will cherish these memories forever.

We have to terminate our trip due to medical reason. We notified the hotel immediately to cancel our reservation one week in advance. They asked us to submit all the documents and at the end still refused to refund. Even worse, they won't even refund our prepaid meal cost. Out of ~10 reservations which we cancelled for the whole trip, this is the only place which refused to refund. They do not care about the traveler. They only drive for money. Be very careful with them if you want to make any reservation here, think twice.

The room was large, modern and comfortable (though no screens on the windows and it was unusually warm while we were there). Excellent guides for hiking and horseback riding, food was also excellent. Nice lounge areas throughout the sprawling buildings. Enjoyed my massage very much, at a reasonable price. All in a great location within the park.

Excellent experience at Hotel las Torres! We didn’t know what to expect since the hotel was included a tour we booked. But it was one of the best experiences we’ve had in a national park. The food and service was fantastic. The local tour guide was a member of the hotel and Mati was very knowledgeable and helpful. We were blessed with good weather too! Our room was at the end of the hotel but fit in well with the site. Very eco conscious.

we liked:
great location in the centre of the park.
staff and guides all excellent.
food good considering the remote location.

we didn’t like:
small rooms with lack of space to unpack.
lack of a drying room for wet boots and clothes.

Great hotel with beautiful views of the Torres. Excellent food and wonderful location. Would definitely recommend, specially if trekking or puma search

Beautiful hotel and amenities. Fantastic views and had a great vacation. Food was excellent and the trails were for all ages

Perfectly situated for trails, great food and bar staff brilliant!