MainStay Suites Rapid City

Location, quiet, staff team were very nice, and very comfortable beds

clean, nice room

Left too early to participate in the breakfast

Liked the location. Liked that there were a few kitchen necessities available for use.

KAHVALTI YETERLİ DEĞİL

Easy in and out, venue clean and welcoming, quiet, nice swimming pool. The room is nice, refrigerator and small kitchen are useful. Agents on site ate discreet and effective.

Staff was very nice, location was perfect, quiet and nice pool area, very clean

Quite, comfortable, cozy, delightful, clean, great staff, down right f***ing relaxing, i will for sure be staying here for my next visit the the Black Hills

This was our first stay at Mainstay Suites in S Dakota. Location was very convenient to visit family, and far enough from the highway to keep road noise out. We would stay again.

Convenient location and having the shuttle to the airport was fantastic and one of the reasons for booking there. Rooms are big and comfy.

Nice quiet stay, decent rooms, breakfast lacking a bit but something for a continental breakfast, front desk staff easy to work with

Room was cozy and quiet. Breakfast was lacking. Needed better protein sources and less ultra processed food. Need one ice machine to supplement the in-room ice makers. Some of them are too slow to provide ice, especially since they are off until you turn them on. At one time I stayed in this hotel for about $50/night. It was over $200/night now and the value isn't there for me anymore.

parking easy, facility was nice and clean. All satisfying

Very clean, well stocked kitchen. Comfortable beds

Overview: guest slipped and injured in room, and hospitalized (no bath mats or sufficient slip resistance in tub); incorrect room types; room not cleaned on check in; room not cleaned on their schedule; poor supplies in kitchen and bathroom; poor washer/dryer operation; poor cleaning in common areas.

A positive was the staff. Emily at the front desk was helpful and friendly.

Appears the hotel is severely understaffed.

These comments have already been sent to the hotel's manager.

- Rooms assigned were not the ones I'd reserved. Hotel's info didn't match what was on the website/reservation.
- Rooms were not clean upon check in (dirty towels, dirty dishes in dishwasher, greasy counters)
- Breakfast supplies ran low during our (extended) stay, and we were told they were awaiting food deliveries
- Kitchens were not equipped with dishwashing liquid or sponges (that was a first in my experience staying in suite hotels). If you wanted dishwashing liquid, you could purchase it at the front desk.
- Staff stated rooms are serviced Mondays and Thursdays, but one room wasn't cleaned on the Monday one of our party was there. She had to ask for cleaning.
- Washers didn't wring out water sufficiently. Dryers were inconsistent in drying (heat levels were off).
- The rooms have tub/showers. There is a very faint texturing in the glazing on the tub bottom, but not enough to prevent slips. The tubs do not have slip strips in them. They also do not provide tub mats (apparently guests had been taking them). So there is little to prevent guests from falling. The water in the hotel is softened, so that makes soap more slippery. One of our party slipped and fell in the tub, was taken by ambulance to the hospital. Found to have 4 broken ribs. Had to stay in the hospital 4 days, had to make alternate plans to return home (not cleared to fly home).
- The common areas were not adequately cleaned. I spotted the same piece of stray cereal on the floor. in different locations, the entire 4 days of my stay.

Your hotel was great. Everything was very clean.
The only issue that we encountered was when we checked in at 4:00 pm October 2nd. We asked about the airport shuttle service (the main reason for selecting your hotel was that the shuttle service was listed on your site) and she said they did not offer shuttles to the airport. I said that I saw it on the site and that is why we chose the hotel. She then huffed and replied "oh sometimes we borrow it from the other hotel" pointing to the hotel next door. I then asked if we could "borrow it" from the hotel next door. She then went on the computer and booked it for us. We were very confused by her information and attitude in helping us. We then walked over to the other hotel to see if they had our reservation. They could not have been nicer and confirmed we were on the list but said the shuttle always goes to both hotels. She had no idea why we were told they did not offer service. When the shuttle picked us up it had Mainstay on the bus. Still confused by the front desk girl.

Staff was friendly and helpful and accommodating. Slightly dated but very clean and had all the modern conveniences. Breakfast was very light, cereals hard boiled eggs, bagels and toast. Cup style oatmeal’s.
Over all good place . I would stay here again .

Spacious and clean room. The driver who picked us up at the airport was really lovely!
The was a great restaurant within walking distance and the burgers there are delicious!