Sierra Suites By HP Hotels

Hotels
8.8 (771 reviews)
Av Benito Juarez No 1530 Col Jardines del Sur , San Luis Potosí , mx

Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Problems with room comfort
Misleading amenities

Categories

Cleanliness
8.51
Concerns about a dirty cushion and general cleanliness issues.
Service
9.98
Staff were described as friendly and helpful despite issues.
Location
10
Well-reviewed location, convenient for travelers.
Room Quality
7.97
Issues with air conditioning and poor bed comfort.
Amenities
8.5
Some amenities were not as advertised, like the heated pool.
Value for Money
8.96
Good price for the stay, but experienced theft which affected perceived value.
Food and Beverage
7.51
Breakfast received negative feedback for being salty and unpleasant.
Overall Experience
8.99
Mixed feelings due to both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:55

Property Description

Complimentary Breakfast Buffet and Free WiFi
Start your day right with a delicious complimentary breakfast buffet and stay connected with free WiFi access throughout the property.

Comfortable Suites with Modern Amenities
Relax in our simply decorated suites featuring light coloured bedding, balconies, and flat-screen cable TV. Enjoy the convenience of ironing appliances and well-equipped bathrooms.

Fitness Center, Indoor Pool, and Business Centre
Stay active in our fitness center, unwind in the indoor pool, or catch up on work in the business centre with internet access.

Book your stay at City Express Suites San Luis Potosí now and enjoy a seamless experience with free airport transfers (subject to availability).

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SLP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 771 reviews
Cleanliness: 8.51
Service: 9.98
Location: 10
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 7.51
Overall Experience: 8.99
M
Mario Edgardo couple mx
8
2026-04-25 via Nuitee
J
Jorge Francisco solo_traveller mx
9
Cons:

el aire hace mucho ruido
y tarda muchísimo en salir el agua caliente

2026-04-24 via Nuitee
C
CARLOS MARIANO solo_traveller mx
10
2026-04-24 via Nuitee
A
Arturo solo_traveller mx
8
2026-04-23 via Nuitee
A
Arturo solo_traveller mx
8
Pros:

El desayuno es completo, siempre hay chilaquiles y huevo guisado

Cons:

La alberca con agua sucia

2026-04-23 via Nuitee
A
Axel couple mx
7
Gut für eine Übernachtung
Pros:

Das Zimmer hatte einen Kühlschrank und das Internet war gut. Im Badezimmer gab es eine Badewanne und Dusche.

Cons:

Das Frühstück war recht mexikanisch, nicht unbedingt viel, was gesund ist. Dafür gab es echtes Geschirr, was auch nicht in jedem Hotel noch normal ist. Allerdings mussten wir das Personal erst darauf aufmerksam machen, dass keine sauberen Tassen mehr vorhanden sind und einige Essensbehälter nachgefüllt werden müssen. Dies wurde allerdings promt erledigt

2026-04-19 via Nuitee
J
Jorge solo_traveller mx
8
2026-04-19 via Nuitee
A
Ariel solo_traveller mx
4
Pros:

El trato y trabajo del personal del hotel fue muy bueno, se comportaron amables y resolvieron todas mis dudas
La alberca y el gym son muy buenos

Cons:

El baño de la habitación 414 tiene una fuga constante no se escucha mucho pero si te acercas lo suficiente la escucharas.
Para bañarse tiene problema con la regadera y la llave que llena la tina y uno no se puede bañar a gusto
El Desayuno fue de lo mas corriente, lo único bueno era el cafe y el jugo, la comida no tenía mal sabor pero fueron muy pocos platillos nadie limpiaba, y no había trastes limpios

2026-04-17 via Nuitee
A
Abraham Isaac family_with_children mx
9
Satisfactoria.
Pros:

El desayuno estaba muy rico en especial la sopa de nopales.

Cons:

El agua de la piscina estaba muy fria.

2026-04-16 via Nuitee
A
Arq. Ramón family_with_children mx
8
Sarisfactoria
Pros:

Ubicación

Cons:

Área de amenidades, cerrada

2026-04-13 via Nuitee
M
Montoya family_with_children mx
9
Pros:

El espacio de la habitación es grande y cómodo

Cons:

El bufete falta más variedad, se tarda en llegar la comida.

2026-04-10 via Nuitee
F
Francisco Javier extended_group mx
8
2026-04-10 via Nuitee
R
Rosario Adela family_with_children mx
10
Pros:

La comodidad

Cons:

/

2026-04-09 via Nuitee
L
Luis extended_group jp
6
2026-04-09 via Nuitee
J
Juan solo_traveller mx
10
2026-04-08 via Nuitee
C
Cangas family_with_children mx
8
2026-04-08 via Nuitee
J
Juan Antonio family_with_children mx
10
Pros:

Un lugar limpio, familiar y tranquilo.
Muy céntrico.

2026-04-07 via Nuitee
C
Cinthya Zuñiga family_with_children mx
10
Pros:

Muy bien hotel aunque no pude disfrutar d ella pscina por el clima que estaba frío

2026-04-06 via Nuitee
J
Javier family_with_children mx
2
Pésimo servicio y cargos escondidos
Pros:

La cama

Cons:

La atención de la encargada de recepción, el agua congelada de la alberca. Mala gestión del daypass y que no estaba habilitada la mesa de billar.
Adicionalmente dicen que son pet friendy pero no dice que te cobran $500 pesos para poderlo meter. Cabe mencionar que en ningún lugar dice y se podría prestar a engaños

2026-04-06 via Nuitee
J
Jesus solo_traveller mx
10
2026-04-05 via Nuitee