The Heritage Hotel

Hotels
•
Independent
8 (116 reviews)
The Heritage Hotel, Shedden Hill, Torquay, England, TQ2 5TY , Torquay , GB
44-01803-299332

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Facilities

Free breakfast
Meeting rooms
Arcade/game room
Free WiFi
Terrace
Luggage storage
Continental breakfast
Designated smoking area
Outdoor furniture
Snorkeling nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noise issues
Strange smell in room
Additional pool charge

Categories

Cleanliness
7
The room had a strange smell, and there were complaints about noise, indicating cleanliness could be improved.
Service
9
Staff were described as friendly and helpful, contributing positively to the service experience.
Location
9
The hotel is well-placed for scenic walks and close to the beach, which is positively noted.
Room Quality
7.5
Room described as spacious but with issues like odor and noise insulation.
Amenities
7
Pool use incurs additional charges, which disappointed some guests.
Value for Money
8
Reasonably priced for the stay although some additional costs were noted.
Food and Beverage
8.5
Breakfast was enjoyed, but with limited choices, which tempered the overall satisfaction.
Overall Experience
8
Overall a good experience despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:49

Property Description

Recreational Amenities and Features:
Enjoy the indoor pool and terrace at The Heritage Hotel. Along with complimentary wireless internet, indulge in the arcade/game room and relax with a television in the common area.

Dining and Services:
Savor delightful meals at Appleby's Bar And Restaurant with an ocean view. Benefit from room service or complimentary continental breakfast daily. The front desk offers limited-hour assistance while free self-parking adds convenience.

Room Features and Comforts:
Stay in one of the 24 guestrooms with flat-screen TVs and enjoy free Wi-Fi and cable programming. The private bathrooms offer complimentary toiletries. Each room is equipped with a desk, coffee/tea maker, and daily housekeeping.

Book now for a delightful beachfront stay at The Heritage Hotel, conveniently located in Torquay City Centre.

Important information:

  • Pool access available from 8:00 AM to 9:00 AM.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: EXT

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8
Based on 116 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
M
Mark • solo_traveller • gb
6
Hot weather holiday.
Pros:

Our 2nd visit & again the staff were excellent.
Good views & great location even though there's a slight hill to walk up.

Cons:

Due to no fan in the room we didn't sleep well at all..My wife slept on the floor a few nights to try & cool down.
It's a lovely hotel but these rooms need a fan especially in high temperatures. ..We felt it was cooler outside at times.

2026-07-18 • via Nuitee
H
Harvey • solo_traveller • gb
10
Pros:

All the staff very help full plus need extend my stay they very help sort it out so stay there again

2026-07-18 • via Nuitee
J
Jenkinson • solo_traveller • gb
10
2026-07-17 • via Nuitee
A
Anthony • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-07-17 • via Nuitee
K
Katrin • couple • de
7
Pros:

Das Frühstück war wirklich gut.

Cons:

In unserem Zimmer konnte man das Fenster nicht komplett aufmachen, sondern nur kippen. Daher wurde es auch nachts nicht richtig kühler.

2026-07-16 • via Nuitee
C
Cane • couple • gb
10
Excellent and enjoyable
Pros:

The location was perfect and the staff were very helpful. Rooms are lovely and clean. Food was excellent.

2026-07-16 • via Nuitee
J
Jane • family_with_children • gb
7
Comfortable stay
Pros:

Comfortable bed, good quality bedding, choice of tea, coffee and biscuits in the room.

Cons:

One of the bedroom windows wouldn’t shut so couldn’t lesson noise of traffic which was ok especially this time of year but might be chilly in the winter. My bedroom was on the ground floor overlooking the car park on one side and bins with walkway on the side so privacy could be an issue, maybe net curtains would help rather than having to close the main curtains to get undressed etc! Breakfast was ok but a little limited compared to other hotels I’ve stayed at. Really didn’t like large plastic jugs for milk, water and juice but I guess is practical

2026-07-15 • via Nuitee
I
Ian • couple • gb
8
2026-07-15 • via Nuitee
Y
Yvonne • solo_traveller • gb
9
Pros:

My room was amazing, overlooking the sea and windows that opened wide. Breakfast was individually cooked, delicious

Cons:

The one foenfall was the pillows, bit too hard for me. Would be nice to have a choice

2026-07-15 • via Nuitee
M
Malcolm • solo_traveller • gb
6
Overall ok
Pros:

The location and view from our window.

Cons:

DJ on Saturday afternoon on the terrace very loud. Had to leave to get some relief. The bar/terrace area was heaving. Didn't realise the hotel was run more like a sports bar.

2026-07-14 • via Nuitee
L
Lorna • couple • gb
6
Hotel location and staff were excellent.
Pros:

Excellent Location
Good parking
Excellent staff
Good was good

Cons:

Bedroom not very clean
No fans especially in the heat
No fridge (heat)

2026-07-14 • via Nuitee
R
Robert • solo_traveller • be
1
Pros:

Ontbijt

Cons:

Geluidsisolatie van kamer, slechte werking tv, raakte maar niet opgelost.

2026-07-14 • via Nuitee
P
Pamela • couple • gb
7
2026-07-14 • via Nuitee
C
Clark • solo_traveller • gb
4
Pros:

Location

Cons:

Soiled carpet.
Soiled valance
Bathroom needs tlc

2026-07-13 • via Nuitee
L
Lynette • couple • gb
10
Fabulous
Pros:

Very nice good location

Cons:

Small car park

2026-07-12 • via Nuitee
B
bryan • solo_traveller • gb
4
Pros:

The. Meals were excellent and the room was exceptional clean and tiedey. But there is still room for improvement generally in the hotel

Cons:

When I arrived at hotel I was put in room overlooking the car park and underneath the bar area I asked for move which they did a better room and better view .but second night had a couple banging on floor at 1 am reported next morning asked me to move again I said no. So was going to have word with the occupies no noise the next night but came back home one night before dew to leave

2026-07-11 • via Nuitee
G
Gregory • solo_traveller • gb
9
Pros:

Cleanliness,

2026-07-11 • via Nuitee
M
Michael • couple • gb
6
2026-07-11 • via Nuitee
C
Clive • solo_traveller • gb
9
2026-07-11 • via Nuitee
M
Michelle • solo_traveller • gb
10
Pros:

The staff were wonderful and helpful.
Breakfast was lovely and the eggs were delicious, and plus it was served quickly.

Cons:

Think they could have made it a bit better for disabled people, even though we had 3 steps to manage we still found it difficult also the corridor leading to room and doorway.

2026-07-11 • via Nuitee