Meritz Hotel

The pillows were too soft..like deflated

The air conditioning does not seem to be working properly, as the room never feels cool enough.

The bathtub drains very slowly, and the water pressure from the faucet is also quite weak.

In addition, the shower area could be cleaner, especially the walls, which appear to need more thorough cleaning. It may also be time to consider upgrading the shower facilities.

Lastly, the iron provided is quite outdated, making it difficult and time-consuming to iron our clothes.

We hope these issues can be addressed to improve the experience for future guests. Thank you.

no wi-fi detacted in my room.

Bulb blown during chk in. Meaning no checking when make up d room afte guest chk out.

AC also nt function well.

Cn nt use Wifi nt accessible in my room i guessed

The odor outside the room along the hallway and lift area. Plus why were there 2 portable airconditioners in one of the room. It was not mentioned during our check in

The property is in need of a facelift. Some amenities like face towels were not provided

Unfortunately, our stay did not quite meet our expectations, mainly due to the cleanliness and condition of the room. There was a noticeable damp and musty smell when we entered, and several areas were quite dusty. We were also disappointed to find visible stains on the bedsheets, which made the overall stay feel less comfortable.

Cleanliness and fresh bedding are basic things guests expect from any hotel, so we felt that more attention could have been given to preparing the room before check-in.

We hope the management will take this feedback constructively and improve the housekeeping and room maintenance. With better attention to cleanliness, fresh bedding, and the damp smell, the overall guest experience could definitely be much better.

There are far too many things :
1. Day 1. After we have checked in the room has not been cleaned, the bed sheet has NOT been changed. The sink was blocked. We complained and their maintenance team poured strong acid into the drain piped, as a result it stunk up the whole room .
2. We asked to changed room which they did but the new room too has no hotwater. They changed room for us again.
3. The 3rd new room too has no hot water too. Then I was inforrned by the Front Desk manager the hotel is having hot water problem and their Maintenance team is working on it. I told the manager if the water is not back by the night I want to check out the next day and want my money back. The hot water is back around 6pm.
4. Day 2 the hot water is MOT WORKING AGAIN by the afternoon. I was so fed up and decided to check out without getting any refund.
5. Their free parking system for the guest does not work properly. On two occasions I could not get out of the parking lot.
5. THE SWIMMING POOL AND THE GYM WAS UNDER MAINTENANCE. THESE INFO WAS NOT PUBLISHED ON THEIR WEBSITE AT THE TIME OF MY BOOKING.. IF WE ONLY WE HAVE PRIOR KNOWLEDGE OF THESE WE WOULD NOT HAVE BOOKED WITH THEM.