Paradise Hotel & Resort

Hotels
8.4 (97 reviews)
Queen Elizabeth Avenue, Kingston , Burnt Pine , nf

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Saggy bed
Weak WiFi

Categories

Cleanliness
7.48
The staff who serviced our room didn’t clean our cups and glasses properly.
Service
8.95
The staff were very friendly and very helpful, making for a pleasant stay.
Location
8.99
Good location, close to town centre and sightseeing locations.
Room Quality
7.94
Room somewhat in need of a facelift but spacious and comfortable.
Amenities
8.47
Good tea/coffee supplies, lovely large pool, and nice gardens.
Value for Money
8.43
Standard quality for this hotel tier.
Food and Beverage
8.48
There was a restaurant in the hotel providing catering for functions.
Overall Experience
8.45
A pleasant overall experience with aspects to enjoy and minor areas to improve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:53

Property Description

Tropical Oasis Retreat

Outdoor Pool and Relaxation Services
Immerse yourself in the tranquility of our outdoor pool and indulge in rejuvenating massage services.

Gastronomic Delights and Entertainment
Savor modern cuisine at the Garden Restaurant & Bar, crafted from fresh local ingredients. Unwind with a drink at our cocktail bar while enjoying the serene surroundings.

Convenient Location and Award-Winning Accommodation
Located just minutes away from Oceanfront Golf Course and Emily Bay, our hotel offers award-winning accommodation with rooms featuring private terraces and scenic views.

Book your stay at Paradise Hotel & Resort Norfolk Island for a truly unforgettable tropical getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NLK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 8 and older are allowed.
    Children from 8 years old to 11 years old stay for free when using an existing bed.
    Children from 8 years old to 11 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 97 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.45
R
Robyn Maillard • couple • au
10
Pros:

Beautiful gardens, comfortable, clean rooms. Food was great, especially the Eton Mess 😀
The staff were so lovely. Very helpful and accommodating.

Cons:

No serious cons, perhaps having a shelf on which to put toiletries in the shower would be nice.

2026-01-30 • via Nuitee
I
Ian • solo_traveller • au
8
2026-01-29 • via Nuitee
L
Lucinda • couple • au
9
2026-01-19 • via Nuitee
M
Millers • extended_group • au
8
Pros:

Very friendly and helpful staff. Pool was very handy, with towels supplied. BBQ area very clean and tidy.

Cons:

Bed very uncomfortable. Had cockroaches in bed and benches. Lack of utensils and crockery.

2026-01-18 • via Nuitee
L
Lorraine • couple • au
10
Great place
Pros:

Great place to stay. Staff were very friendly and helpful. Room was very clean and comfortable.

2026-01-13 • via Nuitee
B
Bruce • couple • au
8
Pros:

Staff were very kind and helpful.

2026-01-11 • via Nuitee
E
Elzbieta • extended_group • au
7
The experience would be much better if a comfortable bed was provided, it’s essential when staying for a week.
Pros:

Location, swimming pool, friendly staff.

Cons:

Bed was very uncomfortable, pillows and bedding old, need replacing. Rooms are dated, bathrooms in need of a good spring clean and refurbishing.

2026-01-06 • via Nuitee
G
Geraldine • couple • au
10
Pros:

Excellent location within walking distance of the township. Has all the facilities needed. Every single staff member made the stay enjoyable and were all so helpful and informative about what to do and where to go.

Cons:

Nothing to complain about.

2026-01-04 • via Nuitee
S
Suzanne • couple • au
7
2025-12-15 • via Nuitee
L
Lorraine • couple • au
8
My third visit to Norfolk Island - pleasant and worthwhile.
Pros:

Good location and public rooms.

Cons:

Room somewhat in need of a facelift but typical for Norfolk Island which is a wonderful place to visit.

2025-12-14 • via Nuitee
B
Bryce • couple • au
8
2025-12-11 • via Nuitee
M
Michael • solo_traveller • us
8
2025-12-02 • via Nuitee
V
Vicki • couple • au
7
Could do with updating and improvements
Pros:

Good location

Cons:

Bed needs replacing - very saggy bed.
No shade around pool and pool area- needs umbrellas

2025-11-30 • via Nuitee
K
Kat • couple • au
8
Pros:

The staff were very friendly and very helpful, the location was excellent, a short walk from the town centre, and close to other restaurants and sight seeing locations … the rooms a very good size with sitting room inside and also a lovely verandah with an outdoor setting to relax on ..and a beautiful large pool. There were tea and coffee facilities a small bar fridge and microwave in the rooms.
Rooms were serviced daily. The gardens around the hotel were beautiful and relaxing. There was a restaurant in the hotel and function rooms where tour operators held some very entertaining functions with catering done by the hotel. Thankyou for a very pleasant stay

Cons:

Not applicable!

2025-11-10 • via Nuitee
K
Kylie • couple • au
10
Lovely location.
Pros:

Great location and comfortable rooms. We had a lovely welcome from Tarni at reception.

Cons:

The staff who serviced our room didn’t clean our cups and glasses. One wine glass was even tipped upside down on the tray (as if ready for re-use) and still had remnants of wine in it!

2025-11-02 • via Nuitee
L
Lynda • couple • au
9
Enjoyable
Pros:

Location was excellent

2025-10-28 • via Nuitee
D
Dianne • family_with_children • au
10
Pros:

Loved the property was close to town centre. Staff were fabulous

Cons:

NA

2025-10-04 • via Nuitee
J
John • partner
10
Pros:

Tv reception in evenings

2025-09-10 • via Nuitee
M
Martin • couple • au
8
2025-08-04 • via Nuitee
P
PETER • couple • au
7
Spacious with great service, location and value, but a couple of niggles
Pros:

Location was great, room was spacious with lots of storage; bed was big, warm and comfortable, staff very friendly and helpful. Very good for arranging airport transfers, hire car and the like. Good tea/coffee supplies. Ample space for luggage.

Cons:

The WiFi signal was weak in our room (almost unusable), so had to go onto the veranda to access internet and upload photos etc. We were there in winter time, room was a little cool, especially mornings and evenings (had to wear jumpers and jackets in room, note however this seemed to be typical of every building we went into on the island). Bathroom worked well but plumbing fittings seemed a bit worn.

2025-07-24 • via Nuitee