Hyatt Centric Murano Venice

Lovely hotel, very friendly and helpful staff. Regular water bus to Venice, stop right outside hotel. Murano is quiet enough, but we took the bus every day to Venice, no problems.

This is a great new hotel on Murano situated in a former glass factory. The location is ideal- only 15 minutes by water taxi from the airport either by hotel shuttle or the Alilaguna. We had to wait over 30 min for the hotel shuttle so would recommend the more frequent Alilaguna (although for a large party the hotel shuttle would make sense). The Museo vaporetto stop is directly in front of the hotel and it is only another 15 min to Venice of the 4.1 line. Our duplex suite was great, especially with the sun streaming through the skylight in the bedroom in the afternoon. But the best part of this hotel is the restaurant which is not your typical hotel venue. Full breakfast buffet and the dinner menu are both first class. The scrambled eggs are the best ever and at dinner I especially enjoyed the Morcardini and Savory heart starters and the pasta dishes were excellent. Service throughout the hotel was exceptional. Dinner in Venice is also an easy option. This is an ideal hotel for those wishing to avoid the bustle of Venice (Murano is very quiet at night) and at half the price. The only disadvantage is the proximity to Venini Glass which is a seriously dangerous place for certain shoppers!

A wonderful stay with a fantastic friendly staff. Nothing was too much trouble for the helpful staff, a lovely warm group. The food was superb and the rooms were extremely comfortable and very well equipped with everything you would need. A really perfect few days spent in Murano.

I enjoyed this hotel. The service was excellent, room was clean and large. Breakfast was outstanding with a great variety. Breakfast room to eat was large and well designed. One has to take a vaporetto to Venice which takes about 20-30 minutes, and I suggest getting a day pass for however many days you are staying. The place is quiet which is nice and away from the hectic crowds. The front desk are helpful about helping you choose which vaporetto to take at different times of the day. Public transport to the airport was easy and took about 30 minutes.

Classy hotel and Outstanding service from the very first welcome. We truly appreciated the warm reception, thoughtful attention to the children, and the unexpected upgrades, which made our stay even more special. Breakfast was a highlight thanks to the personalized service by Stan.
A special thank you to Andrea Nicotelli at reception for going the extra mile and helping us recover forgotten items just in time.
Hyatt Centric Murano is an excellent choice to discover Venice and Murano with top-level service and a fantastic team.

This hotel stands out for its unique location on the 'glass island' of Murano offering easy access to the main attractions of Venice but providing a haven of tranquility to return to. Service is friendly but always professional and the hotel has a blend of traditional and modern design, within the shell of an old glassworks. My room was spacious and comfortable and public areas are comfortable and relaxing. Excellent breakfast both food and service.

A special mention for Betty at breakfast who goes the extra mile every day. Thank you for my multiple Capuccinos also for helping me with my Italian.

The Hotel is wonderful if not on the main land of Venice but with a Vaperetto right outside that can take you everywhere.

All the staff are so friendly and speak English and other languages.

Marie at Reception is also wonderful and also deserves a special mention.

Great team work we will certainly come again.

Hyatt has captured us (from a stay in Morocco) and now we are delighted to be using Hyatt. So much better than Marriott (which has lost touch with quality and standards).

Thank you

Our 4 nights stay was, for the most part, satisfying and as expected. The staffs were polite and responsive.

However, there were red stains (either blood or red wine) on my cover upon arrival and the plug in the bathroom was broken. Both issues were promptly communicated with the administration but unfortunately, nothing was changed even on our departure, which was disappointing. I was not offered any solution or alternative, so I ended up just not using the cover for my stay.

Possibly the worst service we've ever experienced in a hotel. We stayed here some years ago when it was Lagare and enjoyed very good service throughout. A simple spritz this evening proved almost too much for The Hyatt (yes, The Hyatt!) to deal with. There were very few customers around but it still took fifteen minutes for anyone to serve us in the 'Spritz & Fizz' bar after its opening time. It then took about the same time when we wanted to pay; there was no staff member in the bar and the staff at reception and in the restaurant seemed disinterested. It wasn't what we'd hoped for, or expected, for our first night back on Murano. We were asked for a room number when we finally got to pay so guests would presumably receive the same indifferent service as visitors. Very disappointing.

This hotel is located on the neighboring island of Murano and felt like a sanctuary tucked away from the hustle and bustle of Venice. From the moment you step on property, it feels like everything was designed with a purpose and the hotel itself is built inside the shell of an old glass factory. The staff was extremely well trained and the food and beverage program exceeded expectations. I enjoyed the 2 level standard suite as well as the thought out breakfast including a mimosa bar. Would definitely stay again.

We recently held a team-building company offsite at Hyatt Centric Murano for 20 pan-European colleagues, alongside a CEO event, and the experience exceeded expectations from start to finish. The private boat transfer set the tone immediately - seamless, well organised, and a wonderful way to arrive in Murano. From the moment we stepped off the boat, the warm welcome from reception and every member of staff made us feel genuinely looked after.

The hotel itself is spotlessly clean, beautifully maintained, with great meeting rooms, ideal for a professional yet relaxed offsite. The food was excellent throughout, with thoughtful presentation and consistently high quality that was appreciated by our international group. Service was attentive without ever being intrusive, which made both group meals and leadership moments highly enjoyable.

A special mention must go to several outstanding team members (amongst many more who I didn't get the names of): Francesca (Sales Manager), who seemed completely unflappable—nothing fazed her and she was incredibly helpful at every turn; Pietro and Hassan on reception, who were always smiling, proactive, and happy to help; Betty and Stan in the restaurant, who provided wonderful, responsive service; and Riccardo in the bar, who made fantastic cocktails and Aperol spritzes and added a real sense of warmth and personality to our evenings.

Hyatt Centric Murano proved to be an excellent choice for a company offsite and executive event, it was professional, welcoming, and memorable. I We all left feeling well cared for and would absolutely love to return.

Let's start with the good, entrance to hotel is beautiful, the water taxi is right in front of hotel "great convenience", check in was welcoming, staff will look into all of your request if any was made, they offer a breakfast package if one was not included in your room package. Room very clean and comfortable, for the value that comes later to discuss, walls super thin, you do hear other guest throughout the night. As for service i had minimal experience, but was exceptional, Airline lost my luggage, staff very Kindley tried to contact the airport on the status of my lost luggage. Food or cuisine which ever works, very undesirable, the menu has limited choices, and you would think they would have mastered them. Ordered two dishes, one undercooked another the chicken was close to raw, they did offer an option to rectify the issue and offer soup, i inclined to give it a go but that to was not up to par. Purchased the breakfast package some items should be thoroughly cooked more, pretty much the same items every day not much of a variety, after my second day i decided to look elsewhere for breakfast. Please be careful of hotel charges, it adds up, and please have them explained each item on the bill, unfortunately i didn't have time, but did tell them i was dissatisfied with the food and the choices, Desk staff said i wish you would have said something before the bill was charged to your card, i requested if my charges still can be adjusted, he told me now i would have to wait for managers approval, but could have readjusted charges before the desk staff charged my card? I also request to but the charges on another card, but was charged to card on file, when i asked the charges to be dismissed from card they could not .

Nice hotel. Located I front of water taxi which is nice. Hotel staff were friendly and helpful. However due to location there is not a lot of food options or much to do. The hotels restaurants information is not consistent such as menus and business so be aware of this before staying here. Not a huge issue but was an annoyance during our stay. Also, the ac does not work. The rooms have a thermostat but not sure what it does. It was very cold outside yet the rooms were still very hot. Noticed a lot of others had fans in their rooms as well.

Really nice modern hotel with great staff. Ideally located on Murano with easy access by publice transport to Venice itself. If I was to visit Venice again I would stay here as a choice away from the bustle of Venice

Pleasant staff. Very clean and well maintained hotel. Very helpful staff. Good breakfast and housekeeping was on the ball.

The hotel is lovely - located right off the vaporetto "Museo" stop on Murano, the hotel is clean, quiet, and convenient. Our room was a loft, so the main bed was upstairs. This arrangement was a little weird since it meant that our son was sleeping in the living room. It was a shirt stay, so this worked, but it would have been annoying longer term. The breakfast was ample and had nice vegetarian options, and we had a superb dinner one night (their holiday menu).

I did have 2 nitpicky items about the hotel - one was that the front desk person couldn't clearly explain about transport from the train station to the hotel. Having never been to Venice before, I called with my concerns about the transfer, and they said "oh it's easy - just get a vaporetto and you're here!" It definitely was simple once I figured out how to get a ticket, validate it, and catch the proper vaporetto line. They should really be able to explain all of this when you call instead of making you do all the research on your own - it is daunting to a newbie and guidance could have upped the star rating. Even giving us the official website for the public transit would have been helpful. The other minor thing is that the second floor hallways were smelly. I guess it was a musty smell - possibly due to crazy humidity/fog we had while visiting - but an air freshener would help tremendously. The rooms were perfect though!

In the heart of Murano, there are shops and little cafes everywhere for your enjoyment.

Great Hotel with great service and amazing breakfast. Wonderful duplex suite with local art. The best Hotel in Murano!

If you want a truly relaxing Venice stay, Hyatt Centric Murano is unbeatable. Being on Murano makes it far more peaceful and quiet than the main islands, perfect if you’ve been to Venice before and want a calmer experience. Even for first-timers, it feels like you can slow down and fully appreciate the beauty of Venice. The rooms are stylish and comfortable, the hotel is filled with Murano glass art pieces, and the breakfast is amazing.

The location is perfect, right in front of the vaporetto station, so you can go anywhere without walking. It’s also just a short trip to Burano. Get the breakfast package, it’s worth it, especially if you want a hearty start before a busy day. A lot of variety. The views are stunning, and overall, it stands out among all the hotels we stayed at in Europe. Truly relaxing.

This was the first time we actually said to ourselves, “Our mattress run is worth it.” Exploring the world and staying at different Hyatt hotels has been such a rewarding experience, and Hyatt Centric Murano just proved it even more.

The location was excellent, and the overall ambiance of the hotel was wonderful. Our room was spacious, meticulously clean, and very comfortable, representing a great value, especially as a Hyatt World Member. The service throughout our stay was fantastic, and the breakfast offerings were superb.

My only notable detraction was a faint, musty odor in the hallway immediately upon exiting the elevator. Additionally, I was disappointed that the spa incurs an extra charge for use.

I loved my stay at Hyatt Centric Murano. The staff a was amazing. I can't wait to return next year. Hopefully with someone special. I will come back in the summer.