The Noble Swan Central Dong Du Hotel

The room was not as per the photos., The room was not clean, noisy AC and was not cooling properly. There was no safe box for 2 days until I got one. You need to ask everyday for room cleaning.

Room was dirty .stained towels wirh holes, ac poor, wifi not working at all, noisy. No drinking water in room, no toilet paper, no tissues,no coffee or tea..

We had the misfortune of staying at one of these hotels. One we stayed at was Noble Swan Dong Du Saigon. The room was exceptionally outdated, the window was boarded up, and the shower flooded the whole of the bathroom area so you have to paddle through water to use the toilet in the middle of the night.
However we were originally booked for 3 nights, two of which were consecutive and the third was on our return from a Delta Cruise. When we got back from the cruise, the room had been given to somebody else and there was no availability in that hotel at all.
We told them it was their mistake and that they must find us a room. Their first ploy was to try and fob us off with a different hotel in an area far from the area we were in. After that they tried several more hotels which we found unacceptable as we knew nothing about them and they were far from where we wanted to be and they were of inferior standard. We knew that they had a sister Hotel also in the same area so we asked that we be transferred over there. We were originally told the hotel in question was also fully booked for the night. However when we refused to go to the inferior hotels eventually one of the managers at the other Hotel got involved and miraculously found us a room in the sister Hotel. We were upgraded and quite frankly had no complaints whatsoever about our new room. The beds were also comfortable and we had a proper shower which did not flood the bathroom area. The whole experience was far better than the previous hotel. However on perusing the pictures on booking.com the Dong Du hotel had pictures of the other Noble Swan, please exercise caution when booking as you might not get a room the same as the pictures on the advert.
The original Noble Swan Dong Du was a pitiful experience and the only reason I have given it a three-star etcetera is because eventually after 2 hours of haggling they upgraded us and put us in the superior Noble Swan Hotel.

We had the misfortune of staying at one of these hotels. One we stayed at was Noble Swan Dong Du Saigon. The room was exceptionally outdated, the window was boarded up, and the shower flooded the whole of the bathroom area so you have to paddle through water to use the toilet in the middle of the night.
However we were originally booked for 3 nights, two of which were consecutive and the third was on our return from a Delta Cruise. When we got back from the cruise, the room had been given to somebody else and there was no availability in that hotel at all.
We told them it was their mistake and that they must find us a room. Their first ploy was to try and fob us off with a different hotel in an area far from the area we were in. After that they tried several more hotels which we found unacceptable as we knew nothing about them and they were far from where we wanted to be and they were of inferior standard. We knew that they had a sister Hotel also in the same area so we asked that we be transferred over there. We were originally told the hotel in question was also fully booked for the night. However when we refused to go to the inferior hotels eventually one of the managers at the other Hotel got involved and miraculously found us a room in the sister Hotel. We were upgraded and quite frankly had no complaints whatsoever about our new room. The beds were also comfortable and we had a proper shower which did not flood the bathroom area. The whole experience was far better than the previous hotel. However on perusing the pictures on booking.com the Dong Du hotel had pictures of the other Noble Swan, please exercise caution when booking as you might not get a room the same as the pictures on the advert.
The original Noble Swan Dong Du was a pitiful experience and the only reason I have given it a three-star etcetera is because eventually after 2 hours of haggling they upgraded us and put us in the superior Noble Swan Hotel.

The property was really dirty throughout. When we arrived, the room hadn’t been cleaned at all. It had rubbish in the bins, the floor was filthy, the bathroom sink was full of shaven/tweezed hairs and the toilet was covered in dirt. The floors hadn’t been mopped or cleaned and the hotel had a dingy feel to it. We arrived at 12:30am so we just went straight to sleep. The next morning I got up and asked the staff it they could either clean the room or we would check out, the cleaner came and quickly swept the floor and left, leaving the bathroom still covered in hairs and dirt, with rubbish in the bins.

I also chose a room with a window, the window looked out into the fire escape which was still inside of the hotel, frustrating as the room was really dark. I wouldn’t stay here again as there are much cleaner properties for the same price range. It was definitely expensive for what we got