Palette Phoenix Hotel

Hotels
•
Independent
28, St.28 C, Community 118, Nakheel Area, Dubai, Dubai, 39674 , Dubai , AE
971-4-252 2000

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Facilities

Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Tours/ticket assistance
Banquet hall
Reception hall
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
See all facilities

Review Highlights

Pros:
None highlighted
Cons:
Dirty rooms
Smelly bathrooms
Poor service
Lack of basic amenities

Categories

Cleanliness
4
Mixed reviews on cleanliness, with some guests mentioning issues like dirty rooms and smelly bathrooms.
Service
5
Service received mixed feedback, with guests mentioning okay check-in but below standard service during the stay.
Location
5
Not specifically mentioned in the reviews.
Room Quality
3
Guests reported below standard room quality, including dirty look, smelly rooms, and lack of basic amenities.
Amenities
2
Amenities were not specifically highlighted in the reviews.
Value for Money
3
Guests felt the hotel did not provide value for money due to the poor conditions and services offered.
Food and Beverage
5
Food and beverage offerings were not specifically mentioned in the reviews.
Overall Experience
4
Overall experience was negative with guests not recommending the hotel due to cleanliness, service, room quality, and value for money issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-23 09:25

Property Description

Convenient Amenities and Services:
Make use of complimentary wireless internet, tour assistance, and a banquet hall. Enjoy dining at the restaurant or opt for room service. Buffet breakfasts offered daily.

Comfortable Rooms:
78 air-conditioned rooms with minibars, flat-screen TVs, and free Wi-Fi. Stay entertained with satellite TV. Bathrooms feature showers and complimentary toiletries.

Prime Location:
Close proximity to attractions like Burj Nahar Mall, Gold Souk, and Dubai Creek. Only a short drive from Dubai World Trade Centre. Near major airports for convenience.

Book your stay at Phoenix Hotel in Dubai's vibrant Deira district and experience comfort and convenience at its best!

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Payment

    Cash deposit required

  • General

    Professional property host/manager

Location

Guest Reviews

Cleanliness: 4
Service: 5
Location: 5
Room Quality: 3
Amenities: 2
Value for Money: 3
Food and Beverage: 5
Overall Experience: 4
Z
Ziyath
6
Nice
Pros:

Very nice stay

2025-03-01 • via Nuitee
M
mohammed
4
not recmonded
Pros:

in bathroom no shower screen only shower tray no towels in bathroom at all room dirty look and smelly

2025-02-25 • via Nuitee
C
Christos
6
Below standards
Pros:

Checkin was ok, the hotel staff was ok at the beginning but this changed after the 1st day, the state of bathroom was below standards, we found previous guests cleaning tissues at the bed, a spare hair drier was given to us, the bed sheets was never replaced during our 5 night stay as well as the both bins , they should be better trained.

2025-02-24 • via Nuitee
M
md hafiz
2
Pros:

Service is no good and cleaning service cherge 35 Derham.
Also early check-in 100 derham charge.
No clean no tisu no wifi .

2025-02-15 • via Nuitee
W
William Frederick
2
Pros:

This was quite possibly the worst hotel experience I've ever had.
The hotel is run down, with fittings broken or falling off. It was so noisy inside the hotel overnight, the lift continually making a pinging noise, sound of running water during the night. Tea/coffee making facilites supplied but without a kettle!! How it's rated 3* I'll never know.
Fortunately I only chose this hotel as it was close to people I was seeing so spent little time in there. I cannot state this enough.. avoid this hotel.

2025-02-12 • via Nuitee
B
Ben
8
Pros:

Quant place. The place is older snd a little tired

2025-01-28 • via Nuitee
O
Osama
2
Pros:

Mr Hassan is the only good thing about this hotel. I booked 7 days but had to aftet 2 nights due to EXCESSIVE maintenance work very early in the morning. Not recommended

2025-01-20 • via Nuitee
Y
Yolayni
10
Pros:

Me encanto, el personal muy amable y todos te ayudan con todo lo que les sea posible, gente cálida y acogedora, te hacen sentir en casa

2024-05-05 • via Nuitee
O
Onur
8
Pros:

Hotel some like old but do clean

2022-02-19 • via Nuitee
K
Kerstin
6
Pros:

Nette Hotelteam,Frühstück nicht so lecker u.einfach,Badezimmer alt,Zimmer okay

2018-10-30 • via Nuitee
S
Shahid
4
Ordinary Hotel
Pros:

Only thing i like was Internet which was fast. Else Just an Ordinary Hotel with No Parking. Location is too noisy.

2016-01-04 • via Nuitee
A
Alex
6
Nice Photoshopped Picture of the hotel.
Pros:

The hotel was just ok. Nothing more. I don't know their standards of cleanliness but it was a little less than what I am used to. I made a joke to a friend who was with me that some one was stabbed in the elevator. I said that because there were mysterious stains all over the carpet. Parking was a huge issue. There was a parking lot right next door, but this hotel is in a pretty sketchy neighborhood and the guy who owned the parking lot decided that rates went the second night that we were there. The bathroom was tiny and even though the beds were made I never got the feeling that the place was "clean." The biggest disappointment was the fact that the hotel was in a very crowded and noisy area. You could easily hear everyone outside at night and in the morning.

2015-03-10 • via Nuitee