Golden Prince Hotel & Suites

Hotels
8.1 (610 reviews)
Acacia Street Corner Archbishop Reyes Avenue , Cebu City , PH

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near Ayala Mall and the Basilica
Friendly, pleasant and courteous staff
Spacious two-bedroom suites available
Perceived good value by several guests
Some guests found the breakfast buffet and buffet room good
Cons:
Food/breakfast quality poor: cold items, bad coffee, limited choices for children
Room and facility issues: leaks, hot water not hot, fridge/AC not cold
Signs of ageing and poor maintenance (dust, broken kettle, missing towels)
Service inconsistencies: slow check-in, front-desk attitude and long taxi waits
No pool and occasional noise from nearby works

Categories

Cleanliness
7.4
Mixed comments: some guests reported dust on the floor and issues with room cleanliness, while at least one review described the place as really clean; overall slightly below target due to dust reports.
Service
9.2
Generally praised: multiple guests described staff as friendly, pleasant and courteous; however there are reports of slow service, check-in delays and an unfriendly front-desk episode that slightly temper the score.
Location
9.6
Strongly positive: repeatedly noted as conveniently located near Ayala Mall and the Basilica; many guests cited location as a key pro.
Room Quality
7.2
Mixed: some guests appreciated size (two-bedroom suites), but others reported ageing facilities—leaks, insufficient hot water, fridge/AC not cold, missing items—bringing the score below average.
Amenities
7
Moderate: missing or faulty items reported (no pool, broken kettle, no extra towels, noisy works nearby); limited amenities maintenance noted.
Value for Money
9.7
Positive overall: several guests specifically called it great value for the location; despite some comments about cost, perceived value is high among many reviewers.
Food and Beverage
5.5
Negative: multiple complaints about breakfast quality—cold items, poor coffee, limited choices for children and lack of juice—consistent negative theme across reviews.
Overall Experience
9.2
Generally positive: friendly staff, good location and satisfactory rooms for many guests led to an overall favorable experience despite notable issues with food, some facilities and occasional service delays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:06

Property Description

Convenient Location
Located just a 2-minute walk from Ayala Mall and Ayala Cebu Business District, Golden Prince Hotel & Suites offers easy access to shopping and business areas.

Comfortable Accommodation
The air-conditioned rooms feature amenities like a cable TV, kettle, minibar, and fridge. Relax with massage services and enjoy free Wi-Fi and parking during your stay.

Dining and Facilities
Indulge in a variety of local and international dishes at the all-day dining outlet Le'Mon. Take advantage of the business center, 24-hour reception, and gift shop for souvenirs.

Book your stay at Golden Prince Hotel & Suites for a convenient and comfortable experience near Cebu's attractions.

Important information:

Please note that the property does not accept payments via 3rd party bookers or credit cards.

Passports of all foreign guests are required upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Location

Guest Reviews

8.1
Based on 610 reviews
Cleanliness: 7.4
Service: 9.2
Location: 9.6
Room Quality: 7.2
Amenities: 7
Value for Money: 9.7
Food and Beverage: 5.5
Overall Experience: 9.2
W
Woods • couple • us
9
We had a good stay
Pros:

The Location

2026-09-14 • via Nuitee
E
Editha • extended_group • nz
9
Great Stay
Pros:

Staff were very accommodating & swift to answer when called for assistance. Great buffet breakfast too.

Cons:

TV set up

2026-09-13 • via Nuitee
N
Narelle • solo_traveller • au
5
Pros:

Location

Cons:

The bed was not that comfy, but room was clean.

2026-09-09 • via Nuitee
M
Mason • couple • us
8
Cons:

Our bed was off balance, mostly not a problem, but a little annoying

2026-09-06 • via Nuitee
S
Sheila • couple • ph
10
Thank you to all the staffs specially to the receptionist kimmy for letting my family and I stay memorable.
Pros:

Good customer service and helpful

Cons:

None

2026-09-04 • via Nuitee
H
Hassan Fayad • solo_traveller • au
10
2026-09-03 • via Nuitee
B
ByungJun • solo_traveller • kr
8
Pros:

아얄라몰과 멀지 않고 이용하기 좋음

Cons:

없음

2026-09-02 • via Nuitee
N
Nieda • couple • nz
8
2026-08-28 • via Nuitee
I
Ivan • solo_traveller • ph
10
2026-08-27 • via Nuitee
T
Teresita • couple • be
8
2026-08-27 • via Nuitee
A
Ana Lynn • couple • nz
8
2026-08-26 • via Nuitee
N
Nestor • solo_traveller • ph
10
2026-08-25 • via Nuitee
H
Haidelyn • couple • us
10
Pros:

The staff ao friendly and kind

Cons:

Just the bed kind a low

2026-08-19 • via Nuitee
H
Haidelyn • family_with_children • us
5
2026-08-19 • via Nuitee
M
Marilou • couple • ph
9
2026-08-18 • via Nuitee
A
Abigail Gay • family_with_children • ph
10
2026-08-17 • via Nuitee
T
teresa • solo_traveller • tw
8
Pros:

早餐豐富，地點佳

Cons:

大浴巾有污漬未洗乾淨，浴室沒有蓮蓬頭

2026-08-16 • via Nuitee
H
Haidelyn • family_with_children • us
10
Pros:

The breakfast was good and the staff so friendly and very accommodate my stay.

Thank you for the Hotel restaurant management is very kind, friendly and helpful plus my breakfast

Cons:

The bed so low and slightly not comfortable to sleep. However. During my stay with my family is great because very close to the mall and transportation very convenient easy access

2026-08-14 • via Nuitee
T
Takahiro • family_with_children • jp
6
リーズナブル
Pros:

安い

Cons:

古い

2026-08-13 • via Nuitee
E
Elizabeth • couple • ch
8
Comfortable, friendly staff
Pros:

It'quite and near the Ayala mall.
The food was good. Friendly staff.

Cons:

none

2026-08-12 • via Nuitee