Hotel Alcazar

Hotels
8 (130 reviews)
Calle Paseo del Rey, Del Restaurante El Timon, 150 mts al Norte, San Juan del Sur , San Juan del Sur , ni

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Safety deposit box
Tour desk
Massage services
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise issues
Overpriced for amenities

Categories

Cleanliness
7.33
Some reviews mention that the hotel felt overpriced and described the facilities as outdated, suggesting cleanliness could be improved.
Service
9.3
Multiple reviews highlight the friendly and helpful attitude of the staff.
Location
9.34
The location is frequently praised for being convenient with great views, despite noise issues.
Room Quality
7.29
Rooms are described as having good views, but there are complaints about noise and outdated decor.
Amenities
7.32
Complaints about the pool being small and limited breakfast options indicate potential for improvement.
Value for Money
6.78
Several comments indicate the hotel is perceived as overpriced given the quality of amenities and noise levels.
Food and Beverage
7.83
While breakfast was mentioned positively, limited variety was a drawback cited by some guests.
Overall Experience
8.8
Despite some negative aspects, many guests enjoyed their stay overall and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:25

Property Description

Beachfront Paradise with Modern Amenities

Luxurious Accommodations
Indulge in modern and minimalistic-style rooms at Hotel Alcazar, equipped with air conditioning, Cable TVs, wardrobes, and safety deposit boxes. Upgrade to a suite for a spacious seating area and a private balcony. Pamper yourself in the well-appointed bathrooms with complimentary toiletries.

Relaxation and Adventure
Unwind by the outdoor pool or explore the lush gardens and terraces. For the adventurous souls, the hotel offers exciting activities like horse riding, sport fishing, sailing, and canopy tours. The tour desk can help you plan your perfect day in San Juan del Sur.

Convenient Location
Situated just steps away from the beach and a short distance from the bus station, Hotel Alcazar offers easy access to both relaxation and exploration. Book your stay now and experience the best of San Juan del Sur at Hotel Alcazar.

Important information:

Please be aware that due to the location in the lively area of town, there might be loud music at night, especially during the weekend, which can stop around 3AM to 4AM. The property provides earplugs and the fabric curtains in the room help to reduce the noise, however this is something that is out of control of the property staff, we hope your understanding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$20 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 130 reviews
Cleanliness: 7.33
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 7.32
Value for Money: 6.78
Food and Beverage: 7.83
Overall Experience: 8.8
K
Kelli • couple • us
9
Amazing hotel in the heart of SJDS!
Pros:

The property was clean and well maintained, offered delicious traditional Nica breakfast, and serviced the room daily. Alfredo at the front desk was attentive and offered fantastic suggestions for restaurants and everything really, and the girls who served breakfast and cleaned the room were extremely pleasant and attentive as well.

Cons:

The only thing I would mention is the location is central and right in the middle of the action, which is great, until it’s late night and the music is still bumping :) The property is aware of this and was in the process of installing noise proof doors, and I am not sure what else they can do, but it’s something to be aware of.

2026-04-17 • via Nuitee
R
Rafael Alonso • couple • cr
9
2026-04-15 • via Nuitee
B
Bros • solo_traveller • cr
10
2026-04-13 • via Nuitee
N
nathan • family_with_children • us
10
2026-04-11 • via Nuitee
T
Tania • family_with_children • us
8
Pros:

The location was close to shops and restaurants.

Cons:

Lots of noise on the main street at night due to loud music being played nightly.

2026-04-01 • via Nuitee
J
Jiménez Díaz • couple • cr
9
Pros:

Las instalaciones increíbles y el personal muy atento el mejor desayuno de todo Nicaragua

Cons:

No tiene parqueo para el carro, La cama de la habitación no es muy comoda.

2026-03-31 • via Nuitee
D
Danielle • couple • us
9
We enjoyed celebrating our Anniversary at hotel Alcazar! The staff was so friendly and welcoming
Pros:

We loved the rooftop view, watching the sunset
The staff was amazing! They went above and beyond!

2026-03-24 • via Nuitee
I
Ivan • couple • es
6
2026-03-22 • via Nuitee
R
RESIDENCIA MAPAMA' • solo_traveller • br
9
Segunda Luna de Miel
Pros:

Calidad de arrendamento muy buena, vista maravilhosa para el mar

Cons:

Talvez os funcionários no eran presente

2026-03-15 • via Nuitee
P
Paul • family_with_children • cr
9
Pros:

Just off the beach, close to everything

2026-03-13 • via Nuitee
L
Lillian • couple • us
10
2026-03-07 • via Nuitee
S
Smit • couple • nl
9
Prima en comfortabel hotel als je van de levendigheid van San Juan del Sur houdt.
Pros:

Keurig ingericht en comfortabel hotel midden in de stad en recht aan het strand. Er zijn heel veel restaurants in de buurt, al zijn de meeste wel wat duur. Wij raden La Reina del Sur aan voor een prima en zeer betaalbare Nicaraguaanse lunch. Het personeel was erg vriendelijk en behulpzaam. Het ontbijt was ook lekker en goed bereid. Daarnaast betaal je niks extra als je een koffie gedurende de dag vraagt. De kamers zijn erg comfortabel en hebben balkons met geluidsschermen waardoor je rustig kunt kijken naar alles wat er voorbij komt met uitzicht op het strand. De badkamer is schoon en comfortabel en de stortdouche is top met warm water. Het hotel maakt er veel werk van om zo min mogelijk geluidsoverlast te hebben voor diens klanten door geluidswerende ramen en oorplugs.

Cons:

Er blijft wel enige geluidsoverlast. Als dat een groot probleem voor je is of je licht slaapt dan kun je sowieso beter ergens buiten de stad zoeken of ver weg van alle bars.

2026-03-07 • via Nuitee
R
Ryan M. • solo_traveller • us
8
A very nice property
Pros:

Great location, good breakfast and coffee every morning.

Cons:

First two nights were without a blanket. One person I dealt with there could have been a little more friendly and welcoming.

2026-02-25 • via Nuitee
S
Stacy • couple • ca
8
Pros:

The room was large and spacious. Loved the view and sitting area. The employees were super friendly and helpful.

Cons:

The noise from the hostel next door. Loud music 2 out of 4 nights until 3am & and the bed was very uncomfortable (could feel springs).

2026-02-14 • via Nuitee
F
Fern • couple • ca
1
Cons:

The check-in process at this property was extremely unprofessional and concerning.

When I arrived, I spent a significant amount of time checking in and providing all of my personal details (including identification and payment-related information) to someone I was later informed was not reception staff, but the housekeeper. I was not told this at the time.

Just before I had to leave to catch a bus, I was suddenly told that the entire check-in process needed to be done again, and that payment was being requested once more. No clear explanation was given as to where my personal details had gone or why they needed to be re-submitted. The property has no security cameras, so there is no way to verify who has access to my information or what was done with it.

I would not recommend this property to anyone who values their personal information or wants a smooth, reliable check-in process.

2026-01-31 • via Nuitee
P
Patrick • couple • ca
8
2026-01-21 • via Nuitee
K
Kimberly • family_with_children • us
8
Overall, great experience with the people, location and staff and would definitely stay again!
Pros:

The staff was friendly and very helpful, the breakfast was great and the location was very convenient. All the restaurant recommendations were exactly what we were looking for and we had a relaxing and fun trip all around.

Cons:

The noise. It was hard to sleep however we knew that it would be in an active location so we didn't expect it to be quiet nor did it ruin the experience. However I could see that it could for those not prepared for the music levels.

2026-01-20 • via Nuitee
N
Nirit • family_with_children • il
3
Pros:

המלון יפה אך מתעה!
הרעש לא מאפשר שינה עד 5 בבוקר!
כך שלקרא לזה מלון לא הייתי קוראת! זה מועדון עם רעש פיצוצים כל הלילה!

Cons:

הרעש הבילתי נסבל

2026-01-13 • via Nuitee
J
James • couple • us
9
2026-01-06 • via Nuitee
D
Daiane Borges • solo_traveller • br
10
Atendimento excelente
Pros:

Ficamos encantados com tudo desde a localização, a limpeza, o café da manhã o preparo dos funcionários, todos muito atenciosos do início ao fim, esperamos voltar em breve.

Cons:

Gostamos de tudo.

2026-01-05 • via Nuitee