Hotel Alcazar

Hotels
8 (123 reviews)
Calle Paseo del Rey, Del Restaurante El Timon, 150 mts al Norte, San Juan del Sur , San Juan del Sur , ni

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Safety deposit box
Tour desk
Massage services
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise issues
Overpriced for amenities

Categories

Cleanliness
7.33
Some reviews mention that the hotel felt overpriced and described the facilities as outdated, suggesting cleanliness could be improved.
Service
9.3
Multiple reviews highlight the friendly and helpful attitude of the staff.
Location
9.34
The location is frequently praised for being convenient with great views, despite noise issues.
Room Quality
7.29
Rooms are described as having good views, but there are complaints about noise and outdated decor.
Amenities
7.32
Complaints about the pool being small and limited breakfast options indicate potential for improvement.
Value for Money
6.78
Several comments indicate the hotel is perceived as overpriced given the quality of amenities and noise levels.
Food and Beverage
7.83
While breakfast was mentioned positively, limited variety was a drawback cited by some guests.
Overall Experience
8.8
Despite some negative aspects, many guests enjoyed their stay overall and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:25

Property Description

Beachfront Paradise with Modern Amenities

Luxurious Accommodations
Indulge in modern and minimalistic-style rooms at Hotel Alcazar, equipped with air conditioning, Cable TVs, wardrobes, and safety deposit boxes. Upgrade to a suite for a spacious seating area and a private balcony. Pamper yourself in the well-appointed bathrooms with complimentary toiletries.

Relaxation and Adventure
Unwind by the outdoor pool or explore the lush gardens and terraces. For the adventurous souls, the hotel offers exciting activities like horse riding, sport fishing, sailing, and canopy tours. The tour desk can help you plan your perfect day in San Juan del Sur.

Convenient Location
Situated just steps away from the beach and a short distance from the bus station, Hotel Alcazar offers easy access to both relaxation and exploration. Book your stay now and experience the best of San Juan del Sur at Hotel Alcazar.

Important information:

Please be aware that due to the location in the lively area of town, there might be loud music at night, especially during the weekend, which can stop around 3AM to 4AM. The property provides earplugs and the fabric curtains in the room help to reduce the noise, however this is something that is out of control of the property staff, we hope your understanding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$20 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 123 reviews
Cleanliness: 7.33
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 7.32
Value for Money: 6.78
Food and Beverage: 7.83
Overall Experience: 8.8
S
Stacy • couple • ca
8
Pros:

The room was large and spacious. Loved the view and sitting area. The employees were super friendly and helpful.

Cons:

The noise from the hostel next door. Loud music 2 out of 4 nights until 3am & and the bed was very uncomfortable (could feel springs).

2026-02-14 • via Nuitee
F
Fern • couple • ca
1
Cons:

The check-in process at this property was extremely unprofessional and concerning.

When I arrived, I spent a significant amount of time checking in and providing all of my personal details (including identification and payment-related information) to someone I was later informed was not reception staff, but the housekeeper. I was not told this at the time.

Just before I had to leave to catch a bus, I was suddenly told that the entire check-in process needed to be done again, and that payment was being requested once more. No clear explanation was given as to where my personal details had gone or why they needed to be re-submitted. The property has no security cameras, so there is no way to verify who has access to my information or what was done with it.

I would not recommend this property to anyone who values their personal information or wants a smooth, reliable check-in process.

2026-01-31 • via Nuitee
P
Patrick • couple • ca
8
2026-01-21 • via Nuitee
K
Kimberly • family_with_children • us
8
Overall, great experience with the people, location and staff and would definitely stay again!
Pros:

The staff was friendly and very helpful, the breakfast was great and the location was very convenient. All the restaurant recommendations were exactly what we were looking for and we had a relaxing and fun trip all around.

Cons:

The noise. It was hard to sleep however we knew that it would be in an active location so we didn't expect it to be quiet nor did it ruin the experience. However I could see that it could for those not prepared for the music levels.

2026-01-20 • via Nuitee
N
Nirit • family_with_children • il
3
Pros:

המלון יפה אך מתעה!
הרעש לא מאפשר שינה עד 5 בבוקר!
כך שלקרא לזה מלון לא הייתי קוראת! זה מועדון עם רעש פיצוצים כל הלילה!

Cons:

הרעש הבילתי נסבל

2026-01-13 • via Nuitee
J
James • couple • us
9
2026-01-06 • via Nuitee
D
Daiane Borges • solo_traveller • br
10
Atendimento excelente
Pros:

Ficamos encantados com tudo desde a localização, a limpeza, o café da manhã o preparo dos funcionários, todos muito atenciosos do início ao fim, esperamos voltar em breve.

Cons:

Gostamos de tudo.

2026-01-05 • via Nuitee
M
Martin • family_with_children • ni
10
Pros:

Das Appartement ist sehr gut ausgestattet. Nettes Personal.

2025-12-23 • via Nuitee
K
Kaity • couple • au
8
Pros:

The hotel location was perfect and we had a beautiful view of the main beach from the balcony. Alfredo was extremely kind, helpful and patient. He gave us some great local suggestions for food which was amazing!

Cons:

Be careful when staying here on a Sunday. Neighbouring hostels were hosting a party which went until 4am. The earplugs that were provided didn’t cut it…

2025-12-07 • via Nuitee
A
Alexandra Wendy • solo_traveller • ec
6
Si quieres dormir, no vayas aquí
Pros:

La ubicación es excelente y aceptan Perros

Cons:

1. No me gustó la actitud de la persona del counter que me dijo que tenía que llevarme a mi perro conmigo durante toda mi estadía a pesar de qué ellos nunca me dijeron eso cuando hice la reserva.
2. El nivel de ruido afuera del hotel es brutal

2025-12-03 • via Nuitee
S
Sergio • couple • es
7
Bien pero muy ruidoso
Pros:

Balcón con buenas vistas a la bahía, parking facil delante de la puerta.

Cons:

El hotel está entre dos hostels y cuando no hay fiesta en uno hay en el otro de jueves a domingo. La música se oye desde la habitación hasta las 4 de la mañana. El hotel te avisa a la llegada pero ya es demasiado tarde para cambiarlo... La piscina pequeña.

2025-11-28 • via Nuitee
C
Caroline-Aurore • solo_traveller • be
9
2025-11-22 • via Nuitee
B
Bantle • couple • bg
2
Wir haben noch nie in so einem unberechtigt überteuerten hotel übernachtet wo wir uns so unwohl gefühlt haben. Absolut k
Pros:

Sauberkeit

Cons:

Überteuert, ausgestorben, schlechter service, kein wasser, lautstärke, frühstücksauswahl, kaffee, zimmerausstattung

2025-11-17 • via Nuitee
R
Rob • couple • nl
5
Goede lokatie, maar veel te duur voor wat je krijgt
Pros:

Vriendelijk personeel, lokatie is goed als je tegen harde muziek kunt.

Cons:

Hotel is verouderd en lijkt daardoor soms vies (overwegend redelijk schoon). Zwembad is erg klein en water zag er niet aantrekkkijk uit om te gaan zwemmen. Ontbijt alleen gallo pinto, verder geen keuzes. Voor de prijs die je betaalt, verwacht ik op zijn minst een tweede keuze. Prijs in vergelijking met andere hotels daar veel te duur.

2025-10-09 • via Nuitee
D
Devora • extended_group • us
10
2025-10-09 • via Nuitee
J
Jonathan • couple • cl
7
San Juan y el Alcázar buena combinación
Pros:

Tan hermoso como San Juan

Cons:

Por un problema en el aire acondicionado debimos cambiarnos de habitación pero el señor de seguridad fue muy amable

2025-09-10 • via Nuitee
J
J • couple • es
10
Pros:

La estancia

2025-08-29 • via Nuitee
S
Stefan • partner
10
Pros:

Man musste nur über die kleine Straße gehen und war direkt am Strand. Tolle Lage, wir hatten sogar ein Zimmer mit Meerblick. Direkt gegenüber war ein Club, da kann es auch mal bis in den frühen Morgen lauter werden - aber das hat uns das Hotel von Anfang gesagt, also super Kommunikation. Das Personal war auch sehr freundlich.

2025-08-22 • via Nuitee
J
JAIME ENRIQUE • couple • sv
10
Pros:

Detalles excepcionales! Vista increíble al mar y una atención 10/10

2025-08-11 • via Nuitee
Y
Yomara • family_with_children • ni
10
Pros:

la ubicacion

2025-08-06 • via Nuitee