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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Garden
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Hiking
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BBQ facilities
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Luggage storage
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Fishing
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Safety deposit box
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Children's playground
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Spa/wellness center
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Table tennis
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Billiards
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Private parking
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Sun terrace
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Wheelchair accessible
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Kid meals
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Kids' outdoor play equipment
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Kids' club
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Outdoor furniture
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Fruits
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Outdoor fireplace
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Private Lake and Beautiful Gardens
Escape to Grande Hotel Canela's serene oasis with a private lake and stunning gardens, perfect for a peaceful retreat.
Indoor Pool and Fitness Centre
Stay active and refreshed with our indoor pool and well-equipped fitness centre, ensuring a rejuvenating stay for all guests.
On-Site Restaurant and Extra Amenities
Indulge in delicious buffet meals at our restaurant, unwind at the coffee shop or bar, and explore additional facilities like the games room, sports courts, and fishing at the private lake.
To experience the tranquility and luxury of Grande Hotel Canela, book your stay now and create unforgettable memories.
Due to the Coronavirus, the Swimming Pool and Gym will be closed following the current local weekly decree. Any questions contact us to understand the current restriction.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
Location
Guest Reviews
Ubicación. Atención del personal de todo el complejo. Desayuno muy completo. Restaurante muy bueno. Habitaciones comodas
Falta mantenimiento. Gimnasio no tiene. Pileta climatizada no tiene sillas o reposeras.
Canchas de deportes se ven como que hace mucho no las tocan
Tudo! Café da manhã, atendimento de todos oa funcionários, localizaçao. Hotel e lindo e cheio de história.
Localização
Falta de atenção dos funcionários
Achei o lugar incrível, eu e meu esposo ficamos encantados com a organização e beleza desse lugar! Somos amantes da natureza esse lugar é surreal💚🌿! Super recomendo
Hospitalidade, café da manhã
Calefação foi desligada durante a noite. Acabei passando frio. O hotel está bem antigo e a diária acaba sendo cara pelo que oferece.
Café da manhã e a disponibilidade dos funcionários
Iluminação externa
Infelizmente de nada.
Quarto com problema no chuveiro, com aranha no quarto, porta caindo os trincos.
Tivemos que trocar de quarto, ficamos uma noite sem tomar banho e sem conseguir sair para aproveitar a cidade.
Horrível não recomendo para ninguém.
Da cortesia dos funcionários
Me decepcionei com o café da manhã.
Conforto do quarto e aquecimento do banheiro
Contato com os marrecos… ótimo contato c a natureza
Estão em reformas, algumas partes parecem “abandonadas” sala de jogos
A localização do hotel é ótimo, bem próximo ao centro de Canela que dá pra fazer as coisas a pé mesmo.
Acomodação só pra ir dormir mesmo. Chuveiro demorado pra esquentar, estrutura um pouco danificado. A limpeza do ambiente bem precária.
Tudo
Nada
Hotel é lindo
Café da manhã ótimo. Localização excelente.
A calefação do quarto do chalé 12 não estava funcionando. E com o frio que está fazendo não pode ficar sem.
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