Residence Inn by Marriott Arlington Ballston

The hotel is within walking distance from many excellent restaurants. The staff was polite, and the facility was clean. Parking is on sight, and you can park early and leave late.

This is my go-to hotel whenever I have friends staying in Arlington. Recently I had to check in late at night without a reservation, and Marie was a friendly presence who guided me through the booking process and made sure everything was good to go! Thanks to her I was able to enjoy a great night of stay- definitely will be staying here in the future again.

Clean and comfortable stay and the staff I interacted with were nice and helpful, especially Marie.

Our stay at the Residence Inn Arlington Ballston was truly exceptional. We especially want to recognize Marie, who went above and beyond to make us feel welcomed, cared for, and genuinely special. Her personalised attention and thoughtful service makes such a difference and turned a great stay into an even a more memorable one.
It’s rare to find service that feels this personal and sincere rather than simply “run of the mill.” Marie made us feel like valued guests, and that kind of special treatment is something we won’t forget.
We highly recommend this hotel to anyone looking for more than just a place to stay. If you appreciate warm, personalized service and people who truly go the extra mile, this is the place to choose. Thank you, Marie, for making our stay so special!

I never had customers service like Ms Marie provide she has a top notch. I will always come here because of her thank you

There were things that bothered me. I asked for an early check-in and was told that a room was becoming available in 15 minutes. It turned into hours of me repeatedly returning to the front desk to check on the time. The breakfast ends at 9:00am week days and 9:30am weekends and that’s just way too early. The coffee also isn’t available all day. Yes, it’s in your room for you to make, but there was also a cold brew station at breakfast that was promptly removed at 9:00am. Why not leave it with the hot coffee that stays out until it’s gone? The $40/day parking also seemed excessive. Lastly, the work spaces are great but the loud music throughout the lobby rendered them useless.

Marie at the front desk is amazing. So friendly and made me feel very welcome!

Everything honestly it was perfect from the staff to the facility it was clean and well kept and we felt very welcomed.

I loved that I could park my car and didn't need to move it until we checked out. The location is surrounded by so many places to eat. It's also convenient to public transportation. My family and agreed that we will definitely be revisiting the location.

Marie went above and beyond. Great customer service!

Amazing! Marie was amazing, and embodied exceptional customer service!

Marie at the front desk defined what customer service is supposed to be, but so rarely is. Friendly, kind, helpful. Because of Marie, we decided to stay two additional nights at this hotel instead of changing to another hotel. Thank you!

After a long night and an exhausting flight, arriving at this hotel completely turned my mood around. The staff went above and beyond to make me feel welcome, especially Ruby — she and the team truly made this stay memorable with their warmth and attentiveness. On top of the excellent service, the breakfast was great, the rooms were comfortable, and the location made everything easy to access. Truly thankful for the experience. Highly recommend!

Marie was incredible!
I am in the military and we are moving and totally exhausted - her warm greeting when we arrived and her great care for our needs was unmatched. So grateful and we love our room!

Dear Hotel Management,
I am writing to express my disappointment with our recent stay at your hotel.
Unfortunately, our experience fell far below the standard we expected, especially considering we paid nearly $400 for a single night's stay.
When we arrived, the bathroom in our room had clearly not been cleaned properly. There was a dirty washcloth still hanging in the shower, which immediately raised concerns about the overall cleanliness of the room. It was very disappointing to check into what should have been a clean, ready room only to find evidence that it had not been properly serviced.
In addition, the check-in experience was extremely frustrating. The front desk associate was dismissive and unhelpful throughout the payment process. The issue was not with our payment method, but rather that she did not know how to process a payment through Zip. Instead of attempting to resolve the situation professionally, she placed the responsibility on us. I ultimately had to contact Zip Customer Service myself so they could walk her through the payment process.
Between the unclean room and the discourteous customer service we received, our stay was not the quality of experience we expected for the amount we paid. Guests should be able to expect a clean room and courteous, knowledgeable service upon arrival.
I hope you will review this matter with your housekeeping and front desk staff and consider appropriate compensation for the inconvenience and disappointment we experienced. I would appreciate your response regarding how you intend to address these concerns.
Thank you for your time, and I look forward to hearing from you!
Sincerely,
Sherri

Great hotel! Great breakfast choices! Marie at the front desk was amazing! She held our bags and took great care of us! She was very kind and welcoming to all the guests. Thank you for a great place to stay!