Residence Inn by Marriott Arlington Ballston

Dear Hotel Management,
I am writing to express my disappointment with our recent stay at your hotel.
Unfortunately, our experience fell far below the standard we expected, especially considering we paid nearly $400 for a single night's stay.
When we arrived, the bathroom in our room had clearly not been cleaned properly. There was a dirty washcloth still hanging in the shower, which immediately raised concerns about the overall cleanliness of the room. It was very disappointing to check into what should have been a clean, ready room only to find evidence that it had not been properly serviced.
In addition, the check-in experience was extremely frustrating. The front desk associate was dismissive and unhelpful throughout the payment process. The issue was not with our payment method, but rather that she did not know how to process a payment through Zip. Instead of attempting to resolve the situation professionally, she placed the responsibility on us. I ultimately had to contact Zip Customer Service myself so they could walk her through the payment process.
Between the unclean room and the discourteous customer service we received, our stay was not the quality of experience we expected for the amount we paid. Guests should be able to expect a clean room and courteous, knowledgeable service upon arrival.
I hope you will review this matter with your housekeeping and front desk staff and consider appropriate compensation for the inconvenience and disappointment we experienced. I would appreciate your response regarding how you intend to address these concerns.
Thank you for your time, and I look forward to hearing from you!
Sincerely,
Sherri

Very clean and well equipped hotel with excellent location close to Washington DC

Facilities clean, great customer service.

The staff

The distance of the grocery store and restaurants

I left my original hotel and came to Marriot not knowing what to expect. Ive had an amazing experience Marie was heaven sent she made the stay 10x better .

Better than expected. Very nice young man at check in. Bed very comfortable.

I accidetly double booked same room. Staff helped me work with the property staff resolved the issue.

I stayed for 42 days at the hotel and I am actually sad to leave. From the staff on reception, to my breakfast crew and housekeeping, they made it feel a home away from home. Kayode, every morning sent me to class with a smile and he settled my exam nerves, he’s a star. Marie also had the biggest smile and warm welcome, I will miss her. If I ever come back to DC I will definitely stay here. I can’t thank everyone enough for taking such great care id me.

The hotel is lovely with plenty of restaurants and parks nearby.
Special shoutout to the staff, especially Ms. Marie, who is always friendly and super helpful. Thank you for making our stay so enjoyable!

10/10 would recommend!!

The hotel was clean. The room was nice. The service was great. Marie was super friendly and happy to help anytime we needed something. Would stay here again!!

We had a great stay at this hotel. The atmosphere was welcoming, and everything was very clean and well maintained. A special thank you to Marie at the front desk, who was incredibly kind, friendly, and welcoming from the moment we arrived. She was always happy to help whenever we had questions and made sure we felt comfortable throughout our stay. Everything was well organized, and the overall experience was excellent. We would definitely stay here again!

“I wanted to take a moment to recognize the exceptional customer service I received from Marie at the front desk. She was professional, friendly, patient, and genuinely cared about making sure my needs were met. Her positive attitude and willingness to go above and beyond made my experience truly enjoyable. Employees like her are a reflection of excellent customer service, and she deserves to be recognized for her outstanding work.”