The White Hart Hotel

Hotels
8.3 (1887 reviews)
Church Street , St Austell , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Luggage storage
Express check-in/check-out
Karaoke
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Noise from outside
Issues with parking access

Categories

Cleanliness
7.96
Clean and well-maintained rooms with friendly staff.
Service
8.43
Staff were welcoming and helpful, with a special mention of attentive service.
Location
8.47
Central location near transportation and amenities.
Room Quality
8.12
Rooms were comfortable and spacious, with warm ambiance.
Amenities
8.35
Good amenities including a cozy lounge, breakfast service, and on-site dining.
Value for Money
8.41
Excellent value with good quality service and offerings.
Food and Beverage
8.46
Varied and delicious food options, with a special highlight on breakfast.
Overall Experience
8.23
Overall a lovely stay with memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:46

Property Description

Central Location
Located in the heart of St. Austell, the White Hart Hotel offers convenience and accessibility to nearby attractions and transportation hubs.

Comfortable Accommodation
Experience spacious rooms with en suite bathrooms, free Wi-Fi, and essential amenities for a relaxing stay, including tea/coffee facilities and a work desk.

Delicious Dining Options
Indulge in a seasonal menu at Whites Restaurant, featuring locally sourced ingredients and fresh seafood. Enjoy a hearty English breakfast in the charming dining room and unwind at the bar with a selection of local ales.

Book your stay at the White Hart Hotel for a memorable experience in St. Austell.

Important information:

Due To COVID-19, the property is operating reduced opening hours in the bars and lounge.

Laundry service and luggage assistance are not available for the moment.

The property will only be offering a full table service breakfast using the whole of the downstairs area, to ensure social distancing. The main bar and lounge areas will be closed between 07:30 and 10.00, when breakfast is served.

Due to new additional cleaning and sanitizing procedures, rooms may be delayed for arrivals.

Please note that the bar is open late on Friday and Saturday nights, so guests may experience some noise.

Please note that free car parking spaces are on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NQY

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1887 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 8.12
Amenities: 8.35
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 8.23
S
Sheryl • solo_traveller • au
9
Great base to explore from
Pros:

Great location. Good food. friendly staff

Cons:

Nothing

2026-06-06 • via Nuitee
H
Himanshu • couple • gb
7
2026-06-06 • via Nuitee
D
Denis • family_with_children • gb
5
Never wish to return to St. Austell.
Pros:

Not a lot.

Cons:

Limited size room, poor hotel furnishings, unpleasant location, poor breakfast quality, not value for money.

2026-06-05 • via Nuitee
S
Sabine Alexandra • solo_traveller • de
10
Pros:

Super nettes Personal, leckeres Frühstück. Es war toll, dass es direkt im Hotel ein gutes Restaurant gibt.
Alles war sauber und liebevoll eingerichtet. Wir haben uns sehr wohlgefühlt.

2026-06-05 • via Nuitee
S
SATCOBAT • family_with_children • gb
4
a little disappointing
Pros:

the staff

Cons:

very much fawlty towers

2026-06-04 • via Nuitee
A
Almut • solo_traveller • de
6
2026-06-03 • via Nuitee
A
Andrew • couple • gb
8
2026-06-01 • via Nuitee
W
William • solo_traveller • gb
5
Adequate, but no more.
Pros:

Breakfast and location both OK.

Cons:

Mould in the shower grouting.

No soap dish in the shower. Potentially dangerous to drop the soap on the floor but awkward to have to hold it all the time.

Bar/restaurant area rather gloomy.

Bar/restaurant staff rather inattentive. Having said one afternoon that I might have an evening meal I later decided that I would and went to the restaurant that evening and sat at a table. My presence was ignored by the two staff on duty and after 10 minutes I changed my mind and left without eating.

When I arrived I was handed what I think was called a “goodie” bag. It was misnamed it only contained a roll of Polo mints, a small bottle of water and a map of the area, none of which I wanted.

2026-06-01 • via Nuitee
T
Thomas • solo_traveller • gb
9
Pros:

Central in the town and close to the station.

Cooked breakfast

Evening meals available

Cons:

Nothing.

2026-05-28 • via Nuitee
K
Katherine • solo_traveller • au
8
A comfortable stay in St Austell
Pros:

Clean and comfortable. Personable staff. Good breakfast and evening meals.

Cons:

It can't be helped but we still struggle with getting suitcases up many flights of stairs.

2026-05-25 • via Nuitee
P
Pat • solo_traveller • gb
9
Excellent service and staff were very friendly and obliging
Pros:

Friendly service and an excellent dinner

Cons:

Nothing of any significance comes to mind

2026-05-25 • via Nuitee
C
Cathy • solo_traveller • us
7
Enjoyed visiting that part of Cornwall from there
Pros:

It was a good base to visit that part of Cornwall
Hotel manager Andrew was excellent- extremely nice and helpful.

Cons:

The city of St Austell itself has nothing to offer

2026-05-24 • via Nuitee
A
Alan • couple • gb
7
2026-05-24 • via Nuitee
O
Olga • solo_traveller • gb
10
2026-05-24 • via Nuitee
J
Julie • solo_traveller • gb
8
2026-05-24 • via Nuitee
A
anne • couple • gb
10
Fabulous welcoming staff. Food amazing value and very high standard.
Pros:

Very clean
Friendly

2026-05-23 • via Nuitee
H
helen • solo_traveller • gb
10
It's not St Awful at all!!!
Pros:

The facilities were very good. Exceptionally comfortable bed with crisp white bedding.
Toiletries provided and a good standard.

The staff were very friendly and helpful letting us leave our bags on the last day so we could explore the area until we moved on.

The food was filling, delicious and well presented. The breakfast had a large choice and set us up for the day.

Very close to the bus and train links and St Austell brewery. Although it is up hill. ( Note, the brewery will be closing for refurbishment in a couple of weeks)

A visit to the church next door is well worth it . Check out the font and the golden dove from above.

The walk along the river to Pentenwan beach is also a must.

Cons:

Being an old building the upper floors are out of kilter lol so don't think you have had too much to drink.

2026-05-22 • via Nuitee
P
Pauline • couple • us
9
Staff were exceedingly friendly and helpful.
Pros:

Excellent location for touring. Free Private car park a bonus

Cons:

Stairs were very narrow, but to be expected in such a historic building.

2026-05-22 • via Nuitee
S
Sheryl • solo_traveller • au
7
Very good location with nice meals offered and friendly staff - only drawback is very steep road to station and if elder
Pros:

Location was excellent

Cons:

Steep stairs to rooms. Very hard to get suitcases up with no help offered. Also when departing to the nearby station/bus station, you need to get a cab. Fortunately one came on time.

2026-05-21 • via Nuitee
M
Monika • couple • de
10
Pros:

Gemütliches Zimmer in einem gemütlichen Hotel

Cons:

Es war sehr beengt im Zimmer mit Reisetasche und Koffer

2026-05-20 • via Nuitee