The White Hart Hotel

Hotels
8.3 (1828 reviews)
Church Street , St Austell , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Luggage storage
Express check-in/check-out
Karaoke
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Noise from outside
Issues with parking access

Categories

Cleanliness
7.96
Clean and well-maintained rooms with friendly staff.
Service
8.43
Staff were welcoming and helpful, with a special mention of attentive service.
Location
8.47
Central location near transportation and amenities.
Room Quality
8.12
Rooms were comfortable and spacious, with warm ambiance.
Amenities
8.35
Good amenities including a cozy lounge, breakfast service, and on-site dining.
Value for Money
8.41
Excellent value with good quality service and offerings.
Food and Beverage
8.46
Varied and delicious food options, with a special highlight on breakfast.
Overall Experience
8.23
Overall a lovely stay with memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:46

Property Description

Central Location
Located in the heart of St. Austell, the White Hart Hotel offers convenience and accessibility to nearby attractions and transportation hubs.

Comfortable Accommodation
Experience spacious rooms with en suite bathrooms, free Wi-Fi, and essential amenities for a relaxing stay, including tea/coffee facilities and a work desk.

Delicious Dining Options
Indulge in a seasonal menu at Whites Restaurant, featuring locally sourced ingredients and fresh seafood. Enjoy a hearty English breakfast in the charming dining room and unwind at the bar with a selection of local ales.

Book your stay at the White Hart Hotel for a memorable experience in St. Austell.

Important information:

Due To COVID-19, the property is operating reduced opening hours in the bars and lounge.

Laundry service and luggage assistance are not available for the moment.

The property will only be offering a full table service breakfast using the whole of the downstairs area, to ensure social distancing. The main bar and lounge areas will be closed between 07:30 and 10.00, when breakfast is served.

Due to new additional cleaning and sanitizing procedures, rooms may be delayed for arrivals.

Please note that the bar is open late on Friday and Saturday nights, so guests may experience some noise.

Please note that free car parking spaces are on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NQY

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1828 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 8.12
Amenities: 8.35
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 8.23
A
Andrew solo_traveller gb
8
Brown family
Pros:

The bare area was very nice and relaxed.

Cons:

Our room didn't have a blind at the bathroom window. It looked like there used to be one as you could see the wall plugs.

2026-04-16 via Nuitee
S
Stuart solo_traveller gb
9
Good location, clean and tidy good food and drink
Pros:

Good location for work, very clean and tidy, great bar and restaurant

Cons:

Nothing

2026-04-14 via Nuitee
M
Michael couple gb
9
Pros:

Location

2026-04-14 via Nuitee
E
Eden family_with_children gb
4
Not recommended for parties of women.
Pros:

The food was nice enough, and most of the staff (I will get onto this) were perfectly friendly. Beds were comfortable, bathroom was a really good size, and it's a very close stay to St Austell train station which is convenient for trains (obviously) but also for buses going direct to the Eden Project.

Cons:

I submitted a feedback form with my email address on it at the time of staying, and feel I have given the hotel long enough to reach out to me in apology or response. When we checked in (my Mum and myself), the man who seemed to work there mostly as the bartender was on the desk, and at first seemed just like a friendly guy. Then he gave me the keys to the room - I said thank you, and he responded by, I sh*t you not, staring open-mouthed at me and then doing what I can only describe as growling in the way that Austin Powers does in the films. Literally all I did was say thank you for the keys. He then walked off looking delighted with himself, and we went upstairs thinking that it was weird but that maybe it was a language barrier thing as his accent suggested English wasn't his first language. We then went down to dinner where he was doing the serving. Across this time, as well as staring at me from the bar, he made a lot of uncomfortable innuendos and comments - I can't remember the wording perfectly as it was a couple of months ago now, but like I said earlier I wanted to give the hotel a chance to let me know that they had addressed the feedback I left them. One example I can remember clearly is that he brought the bill over and asked "How do you want to share me - oops, I mean how do you want to share the bill!" (Absolutely disgusting regardless of surrounding circumstances, but also I'm travelling with my Mum, no I'm not interested in having a threesome with the creepy waiter at the hotel and my Mum, thanks) We barely made eye contact with him, sorted the bill, and left. He then shouted across the restaurant as we got up to leave, to ask us if we were staying another night. I said no, and he loudly declared oh, well then you're not getting away that easily! He then walked through the whole restaurant with everyone else staring at us, held his arms out, and insisted on a hug from us.

2026-04-14 via Nuitee
T
Tracey solo_traveller gb
9
2026-04-13 via Nuitee
I
Ian solo_traveller gb
9
Great value
Pros:

Nice building

2026-04-12 via Nuitee
S
Susan couple gb
9
very nice break.
Pros:

room was great. All staff were extremely helpful.

2026-04-12 via Nuitee
F
Fredrika solo_traveller nl
8
Pros:

Zeer vriendelijk personeel, leuke ontvangst. Kamer prima en schoon en ontbijt goed.

Cons:

Locatie gemakkelijk te bereiken en eigen parkeerplaats dichtbij. Dorpje leeg en ongezellig. Gelukkig kun je in het hotel prima eten, maar gezellige pubs hebben we niet gevonden

2026-04-11 via Nuitee
P
patricia couple gb
10
excellant value
Pros:

Brekfast was excellant

Cons:

There was nothing not to like

2026-04-10 via Nuitee
N
N. solo_traveller nl
7
Hotel met voortreffelijke medewerkers
Pros:

Ontzettend vriendelijke medewerkers.
Het avondeten was voortreffelijk en de bediening was goed.

Cons:

Het bed was niet comfortabel.

2026-04-09 via Nuitee
D
David family_with_children gb
9
2026-04-08 via Nuitee
T
Taya couple gb
8
Lovely place, will return in future
Pros:

Plenty of parking, mostly friendly staff, rooms seemed clean, very convenient location, food was excellent and clearly made with care, staff were also very helpful and polite.

Cons:

Bar and some food were quite expensive, bit inconvenient that the code that was sent was incorrect for the parking so im guessing they need to update booking.com but easily resolved we just went inside and asked and they then told us, can also hear most small and big noises from in your room which I know they cant help but as a light sleeper can be the cause of a bad night sleep so just a heads up for those people. Location is ok but high street is quite quiet

2026-04-06 via Nuitee
T
Trish solo_traveller us
7
2026-04-05 via Nuitee
A
Alan family_with_children gb
8
Pros:

The White Hart has character, our room very comfortable and spotlessly clean. The food we had was excellent with a good choice available. All the staff we met were helpful, courteous, and efficient. My wife appreciated the hairdryer in our room as it was powerful, unlike those in most hotels.

Cons:

An additional accessible power socket in the room would be helpful.

2026-04-04 via Nuitee
L
Linda S-M family_with_children gb
8
Great value, good all round stay.
Pros:

Single handed manager ( Andrew ) suberb attention to detail & prompt service even though alone. Thank you for the lovely 2 soups.

Cons:

Nothing at that price point.

2026-04-04 via Nuitee
G
Graham family_with_children gb
9
Pros:

Good location.
Friendly staff
Good value for money

Cons:

Nothing

2026-04-01 via Nuitee
R
Roger family_with_children gb
8
Pros:

The room was exceptional.

2026-04-01 via Nuitee
L
Lynda solo_traveller gb
9
Great location, staff and room. Excellent value for money.
Pros:

The proximity to the town. Double bed and large room for one person. Always a bonus for a single person. Nice big bathroom with bath and toiletries provided.

Cons:

Nothing really. I only stayed one night so didn’t really appreciate everything.

2026-03-30 via Nuitee
O
Oosthuizen couple gb
10
A wonderful one night stay , very relaxing and perfect place to wind down inbetween work assignments
Pros:

Stunning decor . Very relaxing atmosphere

2026-03-28 via Nuitee
S
Sara solo_traveller gb
8
2026-03-25 via Nuitee