Hotel Serra Nevada

Hotels
9.2 (972 reviews)
Av. Oswaldo Aranha, 610 , Canela , br

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Issues with room cleanliness
Some amenities lacking
Noise from location

Categories

Cleanliness
8.45
Room cleanliness was noted as very good, but some reviews mentioned concerns with bathrooms and other issues.
Service
9.45
The staff were frequently praised for being attentive and helpful.
Location
9.95
Several reviews noted the excellent location of the hotel.
Room Quality
8.45
General satisfaction with room comfort, but some concerns about mattress quality and bathroom fixtures.
Amenities
8.45
Amenities were appreciated, but lacked some essentials like pool towels and a microwave.
Value for Money
9.45
Good value was consistently mentioned with a few concerns regarding noise from the location.
Food and Beverage
9.45
Breakfast and food quality received positive remarks across multiple reviews.
Overall Experience
9.95
Overall experiences were predominantly positive, with only minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:38

Property Description

Indulge in Luxury at Hotel Serra Nevada

Relaxation at Your Fingertips: Unwind in the indoor heated pool, hot tub, or saunas, and enjoy a game of billiards or utilize the business center.

Comfortable & Cozy Accommodations: Stay in rooms with cable TV, minibar, and more, all adorned with neutral colors and wooden furniture for a soothing ambiance.

Delightful Dining Options: Start your day with a buffet breakfast at Araucária Restaurant, savor drinks at the Canelinha Bar, and grab snacks at the coffee shop.

Experience tranquility and convenience at Hotel Serra Nevada. Book now for a memorable stay!

Important information:

Please note that only 1 (one) child under 5 years old stays free of charge in each room when using existing beds. Children up to 2 years old can be accommodate on a crib, that is subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 972 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.95
Room Quality: 8.45
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 9.45
Overall Experience: 9.95
T
Thiago • family_with_children • br
7
2026-07-18 • via Nuitee
A
Alexandre • solo_traveller • br
10
2026-07-18 • via Nuitee
M
Mauro Borba • solo_traveller • br
8
2026-07-18 • via Nuitee
C
Carvalho • solo_traveller • br
10
2026-07-17 • via Nuitee
S
Scherer • family_with_children • br
10
2026-07-16 • via Nuitee
A
André • solo_traveller • br
10
Pros:

Ótima localização, boas acomodações e ótimo café da manhã

Cons:

Localização, piscina com aquecimento e ótimo atendimento

2026-07-13 • via Nuitee
C
Carla de Moraes Sejanes Oliveira • couple • br
10
Pros:

Hotel excelente, ótima localização.
Café da manhã maravilhoso.
Atendimento nota mil.

2026-07-13 • via Nuitee
V
Valdir • extended_group • br
8
Boa
Pros:

horário do café

2026-07-13 • via Nuitee
P
Patricia Dall Agno • solo_traveller • br
10
Pros:

Atendimento ótimo, quartos grandes, café muito bom

Cons:

Acho que poderiam colocar uma TV melhor pq não acessa quase nada. E a colocação dos pratos no buffet tbm poderia ser revista, dificulta bastante para localizar e retirar

2026-07-13 • via Nuitee
M
Melissa • couple • br
9
2026-07-13 • via Nuitee
M
Michel • family_with_children • br
9
2026-07-10 • via Nuitee
L
Liegina Paula • solo_traveller • br
10
Foi uma ótima experiência
Pros:

Limpeza e conforto do hotel

Cons:

Cama desconfortável

2026-07-09 • via Nuitee
R
Rogerio Schmidt • solo_traveller • br
8
2026-07-07 • via Nuitee
P
Pedro • solo_traveller • uy
9
Pros:

Atención, ubicación.

Cons:

Las camas mejorables

2026-07-06 • via Nuitee
J
Jose • family_with_children • uy
8
bueno
Pros:

ok

Cons:

la cama

2026-07-06 • via Nuitee
C
Colomby • solo_traveller • br
6
Pros:

O hotel bom

Cons:

Piscina pequena só 2 hidro pequenas tavam sujas. Muita gente não conseguimos. Entrar

2026-07-05 • via Nuitee
J
Jorge Moacir • solo_traveller • br
7
Surpreso com o que encontrei.
Pros:

Fácil localização, bom atendimento, funcionários prestativos e cordiais. Café da manhã razoável para bom.

Cons:

Quarto muito abaixo do esperado, mesmo para o preço da oferta. O Ar-condicionado não funcionava, então é um hotel com ar-condicionado que tem péssima manutenção dos equipamentos. Garagem fora do prédio e sem acesso ao prédio diretamente. Não é melhor que um "IBIS BUGET velho"...

2026-07-04 • via Nuitee
P
Paulo Cesar Faccioli Pereira • solo_traveller • br
9
Excelente custo benefício
Pros:

Excelente localização em Canela, café da manhã ótimo, limpeza e funcionários atenciosos

Cons:

Conforto da cama de casal ficou a desejar e tivemos azar com elevador em manutenção nos 2 primeiros dias da hospedagem; tambem teve barulho excessivo nos quartos vizinhos e corredores após as 22h

2026-07-02 • via Nuitee
M
Marcio • couple • br
10
2026-07-01 • via Nuitee
E
EDUARDO • solo_traveller • br
10
2026-06-30 • via Nuitee