Hotel Serra Nevada

Hotels
9.2 (860 reviews)
Av. Oswaldo Aranha, 610 , Canela , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Issues with room cleanliness
Some amenities lacking
Noise from location

Categories

Cleanliness
8.45
Room cleanliness was noted as very good, but some reviews mentioned concerns with bathrooms and other issues.
Service
9.45
The staff were frequently praised for being attentive and helpful.
Location
9.95
Several reviews noted the excellent location of the hotel.
Room Quality
8.45
General satisfaction with room comfort, but some concerns about mattress quality and bathroom fixtures.
Amenities
8.45
Amenities were appreciated, but lacked some essentials like pool towels and a microwave.
Value for Money
9.45
Good value was consistently mentioned with a few concerns regarding noise from the location.
Food and Beverage
9.45
Breakfast and food quality received positive remarks across multiple reviews.
Overall Experience
9.95
Overall experiences were predominantly positive, with only minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:38

Property Description

Indulge in Luxury at Hotel Serra Nevada

Relaxation at Your Fingertips: Unwind in the indoor heated pool, hot tub, or saunas, and enjoy a game of billiards or utilize the business center.

Comfortable & Cozy Accommodations: Stay in rooms with cable TV, minibar, and more, all adorned with neutral colors and wooden furniture for a soothing ambiance.

Delightful Dining Options: Start your day with a buffet breakfast at Araucária Restaurant, savor drinks at the Canelinha Bar, and grab snacks at the coffee shop.

Experience tranquility and convenience at Hotel Serra Nevada. Book now for a memorable stay!

Important information:

Please note that only 1 (one) child under 5 years old stays free of charge in each room when using existing beds. Children up to 2 years old can be accommodate on a crib, that is subject to availability.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 860 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.95
Room Quality: 8.45
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 9.45
Overall Experience: 9.95
C
Carlos • family_with_children • uy
10
Pros:

Muy lindo hotel

2026-03-25 • via Nuitee
L
Leandra • couple • br
8
Recomendo o hotel, apenas atenção em alguns detalhes!
Pros:

Funcionários receptivos e atenciosos. Quarto e restante do hotel extremamente limpo. O hotel disponibiliza bicicletas para pedalar na cidade, o que tornou o passeio diferente e mais divertido. O hotel oferece um cardápio, achei ótimo porque chegamos bem tarde da noite e cansados, acabamos pedindo um lanche no quarto mesmo. Recomendo o hotel.

Cons:

Academia, piscina e jacuzzi só podem ser usadas a partir das 10h da manhã. Como o comércio abre entre 9h e 10h, achei muito tarde, poderia abrir mais cedo para os hóspedes aproveitarem o hotel antes de sair pra cidade. Do quarto dá pra ouvir conversas do quarto ao lado, de cima e do corredor. Deveriam ter material para repôr o café durante todo horário de café, quem chega mais tarde acaba não conseguindo comer várias coisas que já tinham acabado (croissant). Mas foi um bom hotel, voltaria.

2026-03-24 • via Nuitee
R
Renata • family_with_children • br
10
2026-03-23 • via Nuitee
V
Viegas • family_with_children • br
10
Tudo ótimo
Pros:

Quartos ótimos e confortáveis, cafe da manhã com bastante variedade e localização incrível perto de tudo. Dispõem de bicicletas para fazer um passeio agradável tambem.

2026-03-21 • via Nuitee
P
Paulo Henrique • family_with_children • br
10
Pros:

TUDO
HOTEL MARAVILHOSO

Cons:

Nada a declarar

2026-03-20 • via Nuitee
J
jose • family_with_children • br
8
um otimo final de semana
Pros:

limpeza, atendimento e o cafe excelente

Cons:

nada a reclamar

2026-03-18 • via Nuitee
T
Tiago • family_with_children • br
10
2026-03-17 • via Nuitee
M
Maique André • family_with_children • br
10
Adorei a estadia!
Pros:

piscina térmica

Cons:

nada a declarar, tudo muito bom!

2026-03-16 • via Nuitee
A
Alessandro Domingues • family_with_children • br
9
2026-03-16 • via Nuitee
A
ANTONIO MARCELO SANTOS • couple • br
10
Recomendo. Voltarei sempre.
Pros:

Tudo excelente. Nota1000

Cons:

Todos os ambientes.

2026-03-16 • via Nuitee
R
Rodrigo • family_with_children • br
10
Cons:

Hotel excelente, funcionários atenciosos , ótimas instalações e café da manhã delicioso !

2026-03-16 • via Nuitee
N
Natalia • extended_group • co
10
Excelente
Pros:

El orden y la amabilidad

2026-03-16 • via Nuitee
V
Vinícius • family_with_children • br
8
Pros:

Café da manhã com bastante opções, atendimento bom, localização.

Cons:

Cama desconfortável e televisão antiga, mas para o propósito de apenas uma diária atendeu as necessidades.

2026-03-16 • via Nuitee
C
Clasen Souza • extended_group • br
10
2026-03-15 • via Nuitee
J
Jose • solo_traveller • us
9
Pros:

Old and elegant. Nice breeze at window.

Cons:

Bum gun was there but not functional.

2026-03-12 • via Nuitee
C
Colares • family_with_children • br
10
2026-03-09 • via Nuitee
R
Rodriguez • family_with_children • uy
10
Pros:

Hermoso todo muy recomendable!

2026-03-08 • via Nuitee
A
ANDERSON • family_with_children • br
9
2026-03-03 • via Nuitee
L
Luis Henrique • extended_group • br
10
Atendeu as expectativas.
Pros:

Toda equipe de funcionários.

2026-03-01 • via Nuitee
G
Gabriela Tuana • family_with_children • br
10
Nossa família super indica o hotel, fomos felizes na nossa estadia.
Pros:

Tudo, não há do que reclamar.

Cons:

Somente a tv que não conseguimos fazer uso por conta que estava sempre fora do ar.

2026-02-23 • via Nuitee