Hotel Serra Nevada

Hotels
9.2 (972 reviews)
Av. Oswaldo Aranha, 610 , Canela , br
+55 54 3278-9700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Issues with room cleanliness
Some amenities lacking
Noise from location

Categories

Cleanliness
8.45
Room cleanliness was noted as very good, but some reviews mentioned concerns with bathrooms and other issues.
Service
9.45
The staff were frequently praised for being attentive and helpful.
Location
9.95
Several reviews noted the excellent location of the hotel.
Room Quality
8.45
General satisfaction with room comfort, but some concerns about mattress quality and bathroom fixtures.
Amenities
8.45
Amenities were appreciated, but lacked some essentials like pool towels and a microwave.
Value for Money
9.45
Good value was consistently mentioned with a few concerns regarding noise from the location.
Food and Beverage
9.45
Breakfast and food quality received positive remarks across multiple reviews.
Overall Experience
9.95
Overall experiences were predominantly positive, with only minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:38

Property Description

Indulge in Luxury at Hotel Serra Nevada

Relaxation at Your Fingertips: Unwind in the indoor heated pool, hot tub, or saunas, and enjoy a game of billiards or utilize the business center.

Comfortable & Cozy Accommodations: Stay in rooms with cable TV, minibar, and more, all adorned with neutral colors and wooden furniture for a soothing ambiance.

Delightful Dining Options: Start your day with a buffet breakfast at Araucária Restaurant, savor drinks at the Canelinha Bar, and grab snacks at the coffee shop.

Experience tranquility and convenience at Hotel Serra Nevada. Book now for a memorable stay!

Important information:

Please note that only 1 (one) child under 5 years old stays free of charge in each room when using existing beds. Children up to 2 years old can be accommodate on a crib, that is subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 972 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.95
Room Quality: 8.45
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 9.45
Overall Experience: 9.95
A
Andressa Aparecida Varbosa De Carvalho • extended_group • br
10
2026-08-08 • via Nuitee
F
Fernando • family_with_children • br
10
2026-08-07 • via Nuitee
L
LUIS MARIA • family_with_children • py
9
Fantástico. Linda experiencia. Lo recomiendo y volvería.
Pros:

La ubicación. El lobby.

Cons:

Al desayuno le falta mas variedad y reposición más rápida de los faltantes. También resulta pequeño para la cantidad de comensales en cierto momento. La cama adicional en nuestra habitación para 4 adultos resultó muy incomoda.

2026-08-07 • via Nuitee
M
Murilo • family_with_children • br
10
Por ter sido somente 2 dias, não pudemos aproveitar tudo o que o Hotel Oferece. Mas tudo ótimo!
Pros:

Todos nós adoramos, ótimo local, ótimos alimentos.

Cons:

Só não nos orientaram sobre ser ofertado "espumante", no café da manhã.

2026-08-06 • via Nuitee
G
Guilherme • solo_traveller • br
10
2026-08-06 • via Nuitee
C
Campos • family_with_children • br
10
Muito bom!! Recomendo
Pros:

Funcionários atenciosos, quarto limpo todos os dias, e ótima localização

2026-08-05 • via Nuitee
W
WALTER • family_with_children • br
10
Equipe ótima e hotel maravilhoso com certeza voltaremos
Pros:

Tudo

Cons:

Maravilhosa

2026-08-03 • via Nuitee
A
Ananque • family_with_children • br
8
Pros:

Otimo local. Muito Justo valor x o que oferece. dentro das expectativas

2026-08-03 • via Nuitee
L
Lucas • family_with_children • br
10
2026-08-03 • via Nuitee
M
Marcelo Karczeski • solo_traveller • br
10
Pros:

Tudo

Cons:

Calefação do quarto 301 estava inoperante.

2026-08-03 • via Nuitee
R
Rafaela Maria • couple • br
8
Confortável
Pros:

Estrutura magnífica, hotel com um café gostoso, área de jogos de hidro

2026-08-02 • via Nuitee
G
Graziela • family_with_children • br
7
Pros:

Salão do café matinal é pequeno para o tamanho do hotel, então, na faixa das 9 h e 30 min, houve muita aglomeração para servirmo-nos. Estava bem desordenado.

2026-08-02 • via Nuitee
J
Júlia • extended_group • br
9
2026-08-02 • via Nuitee
G
Gilberto • solo_traveller • br
10
2026-07-25 • via Nuitee
L
Luciano • family_with_children • br
8
Eu e minha família gostamos muito do hotel.
Pros:

Hotel muito bom e pessoal bem atencioso.

Cons:

Preço mais acessível.

2026-07-23 • via Nuitee
R
Roseli Maria • family_with_children • br
10
2026-07-21 • via Nuitee
L
Luiz Gustavo • family_with_children • br
9
2026-07-21 • via Nuitee
K
Karine • family_with_children • br
10
Fim de semana em família
Pros:

Um hotel aconchegante, quarto confortável, limpeza bem feita. Localização excelente, café da manhã maravilhoso e com horários diferenciados.
Gostamos de tudo!!

Cons:

Nada a reclamar.

2026-07-20 • via Nuitee
A
Alessandra • family_with_children • br
5
Pros:

localização

Cons:

o café é bem fraco, poucas opções. O quarto é escuro, com luz branca e amarela. A cama que meu filho dormiu na primeira noite era muito estreita, tivemos que pedir para trocar. as instalações do hotel são bem antigas.

2026-07-20 • via Nuitee
C
Cynthia Valente • solo_traveller • br
8
Funcionários excelentes
Pros:

Simpatia e disponibilidade dos funcionários, limpeza e banheiro (quentinho e chuveiro excelente).Café da manhã excelente.

Cons:

As roupas de cama , como cobertas precisam ser renovadas, já muito velhas e com manchas!Toalhas muito ásperas e sobre a oferta de canais na TV , muito ruim, canais da TV aberta, sem opções.

2026-07-20 • via Nuitee