Dreams Madeira Resort Spa & Marina

⭐️⭐️⭐️⭐️⭐️ Lovely stay at Dreams Madeira

We had a really lovely stay at Dreams Madeira. The resort was spotless, staff were friendly, and the atmosphere was calm and relaxing. I’d definitely recommend booking a Preferred Club room — it really elevated the experience. The time of year we visited was perfect, not too busy, and the evening shows were great.

The only areas for improvement were the restaurant booking system, which wasn’t very straightforward (we could only book via reception as Preferred guests), and the sun-lounger cushions — they weren’t always available and, when they were, some were a bit mucky. Easy enough to fix with a towel, but slightly off-putting.

Overall, a wonderful experience — we’d happily return!

The place was nice, the beach within the hotel is great, staff are all very friendly and helpful, and the activities held by the resort are lovely. However:
The floor of our room was filthy and was never mopped by the staff when they cleaned during the time we were there.
Two of us got food poisoning that lasted 24 hours (we only ate at the hotel). This caused one of us to be unable to attend the whale/dolphin watching and due to it being too short notice, we were refused a refund on the cost of the trip.
There are no security cameras near the lifts and toilets, which is pretty worrying as a woman. We found this out because one of us accidentally left their handbag in the toilet near the restaurants for 30 minutes and upon returning, the contents of it had been stolen.
The bar service is painfully slow, especially the bar near reception, easily waiting an hour to order and receive a drink.They also dont play music and it's just awkwardly quiet in there, but it's the only one open late. There is minimal evening entertainment and everything stops around 11pm. It's very dull.
The Mediterranean restaurant was pretty bland, and the tappenyaki restaurant was nice but a pretty minimal effort from the chefs.
The Aircon broke in our room on our penultimate night. We noticed in the morning that it no longer stayed on and just shutdown suddenly despite working fine before. As we were leaving early the next day we didn't bother raising this.

This place was amazing. I will be back and that's a fact. The negatives that people talk of should be taken like a pinch of salt. Yes there is a few little improvements here and there but on the whole the food was amazing the place was lovely and it's just a lovely place

This was the most spectacular resort we have stayed at. The staff was friendly, the room was spotless, the beach was stunning! We were so happy to see a variety of spots to each. We look forward to coming back again! What a wonderful vacation we had.

Amazing views
Close to Funchal and airport

A newish property with small teething problems but the staff were trying there utmost to make it a enjoyable holiday.

Poor service and limited seating at dining

Please refer to google for our full review with pictures and additional details!

Avoid at All Costs – Not a 5-Star Resort (Closer to 3 at Best)

My wife and I stayed here 6 nights for our honeymoon (booked via Expedia) and it does not meet Dreams standards. We’ve stayed at Tulum, Riviera Maya, Cabo — this resort doesn’t compare.

Arrival: No welcome drink/towel, no luggage help, no escort, phones never worked (safety issue).

Room Service: €20 per order, limited menu, late-night “option” was a cold ham & cheese bagel. Phones broken, so all requests had to be made in person.

Towels/Housekeeping: Inconsistent service, fresh towels only with tips, many ripped or stained. Pool towels only from 1 far location and had to be signed out.

Water/Drinks: Bottled water scarce, gym cooler broken, alcohol bottom shelf, wine upgrade €35.
Cleanliness: Stained curtains/sheets, dirty glasses/dishes, ant infestation in room and buffet, insect in bathtub, mouse at restaurant.

Food: Often cold/bland, poor variety. “Unlimited à la carte” misleading — reservations almost impossible.

Service: Minimal to non-existent. Long waits for menus/water, staff disengaged, language barrier huge.

Facilities: Pools freezing, spa unusable 2/3 days with chemical issues. Lobby bar too small, toiletries poor quality.

Departure: No help at 3 AM checkout, staff didn’t ask about our stay.

Not a 5-star property — major issues with service, food, cleanliness, and management. Strongly recommend avoiding.

We had a lovely honeymoon staying here. The food was great and the views were excellent. However, there were some issues with the resort. We had an issue with ants in our room, and even after they sprayed the room, we still had some which wasn't the greatest. Additionally, the dinner options were great, but they booked up extremely fast. I would make sure people know when checking in that you have to book your dinner reservation before 8:02am otherwise, it will be completely booked. At check in, they told us the dinner bookings are open between 8am and 4pm, but that's not quite true.

No

Beautiful location and very nice rooms. A la carte restaurants were impossible to reserve so had to eat at the buffet almost every meal. Staff did not seem happy to be there and were mostly international so didn’t feel much like Portugal. It was pretty isolated so we didn’t see much of the island.

We were disappointed with our stay at this resort. While the staff were friendly and kind, there simply weren’t enough of them to deliver the level of service expected from a five-star property. The buffet food was consistently lukewarm and lacked quality. Accessing the à la carte restaurants was nearly impossible, as reservations were always booked.

We did experience an issue with our room, which was eventually resolved, and the Wi-Fi was spotty throughout our stay. We had upgraded to the Preferred Club, but in our opinion, it wasn’t worth the additional cost. Aside from a separate lounge with self-serve drinks and snacks and a private check-in area, we didn’t notice any real added benefits—especially since the regular check-in wasn’t busy when we arrived.

On a positive note, the resort itself is beautiful. The rooms were stunning, and the surrounding grounds were truly picturesque. That said, for the price point, we expected a much higher standard of service and overall experience. There’s definitely room for improvement.

The property is in a nice location, however the service is really poor. Staff don’t seem to be trained as all in hospitality. Also, the buffet is terrible for lunch and dinner. The service in the other restaurants is really slow. The review here echos the experience of many others and surprised that Hyatt are not addressing it. I also messaged their concierge service about this and the response I got was since you booked through Expedia, please contact them. So looks like they are just ignoring the fact that their brand is being affected.

Beautiful! A lovely stay.

This property is gorgeous! Wonderful staff, some of the best food I have ever had, and overall an incredible experience. Andres at Moments Bar was great. We enjoyed the activities and overall atmosphere.

Booking a la carte restaurants is a nightmare

We loved everything about this place! Gorgeous room with an amazing view. Buffet was excellent with lots of options. Service was extremely attentive in all aspects.
My only complaint is with regard to booking the a la carte restaurants. The only way to get a reservation was to stay up until midnight and book right then. But the buffet was quite good so we didn’t mind this too much.

The hotel is still in soft opening however, the location, amenities and family friendly atmosphere is great. Still some kinks to work out (speediness of dish cleanup, speed of service in speciality restaurants) but I wouldn’t fault the staff, Some are still learning. You can get a Bolt to many attractions and the “experience team” is there to always lend a hand. We will be coming back

Incredible resort. From the moment we arrived, the property was breathtaking and very well maintained. It has multiple pools and dining options. The food was very good with lots of options. Reservations for the restaurants opened at midnight and you had to book quickly or you won’t get a spot. The resort offered many activities throughout the day and night. The gym was well equipped. Staff is very friendly and accommodating. When the star gazing was cancelled, they put out the telescope just for us. Thank you Paulo and David! Ask for anything and you shall receive. This resort takes luxury to another level.

It’s far from Funchal and not much around the property other than some beautiful hiking trails. However, the resort offered rental cars right on spot. The front desk arranged everything for us. We rented a car for two days and so glad we did.

Highly recommend staying at this resort. Rooms are very clean and spacious with gorgeous views. Property is on a large hill with lots of steps so could be different for those with mobility issues. Would stay here again and again.

This 5 star resort is beautiful! Well kept. Rooms are amazing and very clean. Most of the staff were friendly and helpful.

Their World Café
International buffet restaurant had a great selection of food and lots of fresh local fruits! Service is amazing with cooked to order omelette station and cooked to order meats and fish to grill in front of you.
The Cocoa Cafe is where you can order drinks and coffee drinks until 10pm. They also served sandwiches and tasty baked foods. The service here was superb!

However, their a la carte restaurants need a lot of improvement. First of all, all their a la carte restaurants (except for the Você
Beach bar and their sports bar restaurant) need reservation. Reservations are difficult to book through their online system. A la carte restaurants were disappointing and food & service was subpar.

Seating areas by the bars and the pools were limited.

It was a beautiful resort but didn't offer 5 star service overall. I would not go back or recommend this place. Not worth the money.