Botania Relais & Spa - The Leading Hotels of the World

Exceptional breakfast with excellent service. Beautifully kept gardens. Spa was an exceptional extra. I had a wonderful massage, worth every penny. Pool was amazing. Sunbeds were extremely comfortable, important for more mature guests. Pool bar service was excellent and Pool snack food was really good,very good portion sizes. The cave bar was a really nice experience also does light food options but we weren't told this on check in, which we should have been. We booked a superior room, very spacious and very close to everything but not literally on top of everything! Excellent buggy service. Nice extra touch with the free entrance to Negomba beach and thermal spa just mins away by car or shuttle. All staff very polite indeed!

We loved the room the pool and the staff!!

Strutturi unica nel suo genere. Tenuta in modo impeccabile. Personale tutto molto disponibile e professionale.
Si mangia benissimo, sembra di essere in un’isola sull’isola per come si sta tranquilli

Dear Botania Relais & Spa Team,

I had genuinely hoped to write a five-star review after our stay.

Your hotel is beautiful. The gardens, the atmosphere, the restaurant, and most importantly the people who work there made our holiday very special. I would especially like to thank Nico and the entire restaurant team for their kindness and professionalism. I would also like to mention the second driver who welcomed us on Ischia—he was courteous, professional, and represented the level of hospitality we expected from Botania.

Unfortunately, one experience changed our overall impression.

We chose to book our transfer through the hotel, even though our previous hotel’s concierge in Rome could easily have arranged the same journey. We chose Botania because we believed that a transfer organized by a five-star hotel would reflect the same standards of service, professionalism, and, above all, safety.

Instead, the driver arrived almost an hour late, spoke to me rudely, refused to help with our luggage, saying, “I’m a driver, Madam, not a porter,” and then drove so aggressively that, for the first time during our entire trip to Italy, we did not feel safe. Later, my daughter told me that she had spent the journey praying that we would arrive safely.

After arriving at the hotel, I immediately informed your staff about what had happened. I was told that the driver belonged to an external transportation company and that the management would contact me the following day.

No one did.

The day before our departure, I raised the matter again myself. However, the conversation with Resident Manager Anna De Siano only took place during our check-out.

What disappointed me most was not the driver’s behaviour, but the way the situation was handled afterwards.

At no point did I feel that anyone was genuinely interested in understanding what had happened or how it had affected us. The discussion quickly focused on offering a €40 discount on a transfer that had cost approximately €290.

For me, this was never about money.

I simply hoped for a sincere conversation, an acknowledgement that what happened was unacceptable, and an understanding that when a guest books a service through a five-star hotel, that guest places trust in the hotel itself, regardless of whether the service is provided by an external company.

Mistakes can happen anywhere. What defines true hospitality is how those mistakes are handled.

The grounds are breathtaking. Food & drinks were fantastic - along with the included breakfast, phenomenal.

The pool outdoors as well as the spa facilities were excellent.

Staff was incredibly attentive via WhatsApp, upgraded us to a spectacular room, and helped arrange everything from transport to reservations and more.

It's an exceptional establishment - it's quiet - refined - it's extreme high quality.. Only tried the breakfast reastuarant and the snack bar, but was nice.

Herrliche Lage am Berg, und doch konnte man den Ort und den nächsten Strand recht schnell erreichen. Tolles Zimmer, hervorragendes Frühstück, bei dem keine Wünsche offen bleiben.
Lackameno und Forio in wenigen Minuten mit dem Hotel eigenen Shuttle erreichbar. Beide Orte, ideal für einen gemütlichen Abendbummel um dann einen Absacker in der traumhaft schönen Bar des Hotels la einzunehmen.

Upscale, lovely hotel with a sprawling layout and lots of charming common areas, such as the stunning bar and pool areas. Our room was elegant in an Italian coastal chic kind of way and it was spacious and luxurious in its design. Service was incredibly friendly and just outstanding in the most earnest way possible. Loved the breakfast, the drinks and casual pool side dining, Few notes - shuttle is great but hotel is not super walkable to off site dinner etc (taxis are easy but pricey). Its an incredible property with hills, etc, so while they do their best to get people around with golf carts on request, i would not go out of my way to recommend to anyone with mobility issues. Food was generally great but our on site dinner was not our best meal ( pool side restaurant not the fine dining option). Overall - outstanding and unique expirience that i would love to return to!

Alles

Although the service outside the room and dining was excellent, we felt that the room was somewhat spaciate:
1. Chromecast was only given to us in request and only worked for a couple of hours then failed
2. Many of usual bathroom amenities where missing, for a Leading Hotels of the World. No snacks.
3. Limited TV channels in English. The only tv channels available were the news. TV was a 55’ small incompatible with Apple IOS.
4. Specialty eggs at breakfast where charged extra
6. Limited room service menu. When i asked for a spaghetti carbonara, this was refused even through this used the same ingredients as at breakfast.
7. Made the staff aware, really could not care about my remarks during and after the stay.

Don’t get me wrong, the setting is beautiful, but the resort felt more like a resort in Egypt that in Italy.

A 5 star experience, wanted for nothing, all staff from housekeeping, gardening, front of house, cocktail creations, chef, breakfast and dinner team. We were spoilt for 10 days. Thank you.

One of the best hotels we’ve ever stayed in. The staff throughout the complex were incredible - from of house, catering, facilities and site maintenance. Restaurant went out of their way everyday to cater for my wife’s gluten intolerance by hand delivering food to our table and confirming at every meal what was suitable to eat. The grounds are breathtaking, the pool is great. The hotel is even more beautiful than the pictures. My wife loved all the fruit and vegetables growing and the turtles

Staff were particularly friendly and helpful. Food was excellent and the facilities very good. The position of the hotel in the middle of beautiful gardens was perfect and provided an oasis of calm from the main road outside the resort.

Très belle oasis à Ischia, bien située à 15min du port, 20min de Sant’Angelo et du château d’Aragonese.
L’endroit est très beau, au calme, rempli de végétations, d’arbres fruitiers etc. Les chambres sont au calme, confortable, la literie est géniale. Le personnel est très sympathique et serviable. Les restaurants sont excellents. Le petit déjeuner est exceptionnel.

Spent 5 nights here after a week in Positano and before a couple of days in Naples. What a wonderful tranquil experience in a beautiful setting with outstanding service. Lovely warm 20m length outdoor pool and quiet immaculate gardens with lots to discover round hidden corners. All the staff were super helpful. Beautiful cove beach only 10 min walk away which was fabulous for swimming in. Highly recommended.

Botania is a beautiful resort filled with meticulously kept grounds, facilities, and gardens. The accommodations are extremely clean and fresh. The pool, springs, and spa provide ample opportunity for rest and relaxation. The resort's true beauty, however, lies within its staff! Every member of the Botania team is truly committed to making your experience a most memorable one, providing exquisite service and support throughout your stay. Once you visit, you will want to return again and again...making memories you will cherish for a lifetime.

Totally superb in every way. Fabulous hotel, tranquil gardens, lovely pool, excellent bars and restaurants. Good range of facilities but still intimate. The staff were absolutely incredible! We will be back.

Botania Relais is such a gem. My aunt and I loved our rooms, the food and most of all, the staff. Everyone was a delight. The hotel is a true retreat and I can't stop thinking about it. Grazie!