Garner Hotel Berlin - Charlottenburg by IHG

Hotels
•
IHG
8.4 (112 reviews)
Franklinstrasse 22, Berlin, BE, 10587 , Berlin , DE
+49 30 1202400

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Breakfast available (surcharge)
Television in common areas
Multilingual staff
Express check-out
Smoke-free property
Reception hall
LED light bulbs
Wheelchair-accessible on-site restaurant
Accessible shuttle
See all facilities

Review Highlights

Pros:
Clean rooms / well maintained
Excellent, safe and walkable location with good transport links
Friendly/helpful staff in many cases
Good breakfast buffet (where available)
Quiet atmosphere and many nearby eateries
Cons:
Lack of in-room kettle/coffee facilities
Sauna out of service / extra-charge for amenities
Occasional unfriendly reception staff and service inconsistency
Small rooms / tiny showers and some noise from lifts/doors
Unexpected charges (breakfast cost, billing complaints) and reported Wi‑Fi/facility failures

Categories

Cleanliness
9.3
Multiple reviews call the hotel 'clean', 'super clean' and 'nice clean and quiet place'; housekeeping generally positive though one review noted average cleaning on weekends.
Service
8.7
Staff are often described as friendly and helpful (check-in assistance, signed up for late checkout), but several comments note unfriendly male reception staff and at least one refusal regarding a refund — overall mixed but generally positive.
Location
9.5
Consistently praised as an excellent, safe and walkable location with easy access to buses/trams and eateries; many guests highlight transport convenience and proximity to attractions.
Room Quality
8.2
Rooms described as comfortable and spacious on some floors, with good showers in many reports; negatives include small rooms, tiny showers and occasional noise from lifts/doors and an uncomfortable bed for one guest.
Amenities
6.5
Several guests complained about missing in-room kettle/coffee facilities, sauna out of service or extra-charge, promised Wi‑Fi not provided in one case and limited room amenities until requested, indicating notable shortfalls.
Value for Money
7.5
Mixed: some call the hotel affordable, but others complained about unexpected charges (breakfast priced €16, extra sauna fees, being charged) and perceived poor inclusion of services, lowering perceived value.
Food and Beverage
7.8
Breakfast buffet is praised with good variety by several reviewers, but there are complaints about the cost and occasional inability to get drinks from the bar.
Overall Experience
9.7
Overall sentiment is positive with many guests recommending the hotel, noting a calm atmosphere, great location and willingness to stay again despite some amenity/service issues; overall stays are reported as very satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:40

Property Description

Experience the charm of Berlin at Garner Hotel Berlin - Charlottenburg by IHG, where comfort meets convenience.

Exceptional Accommodations
Relax in one of our 135 air-conditioned guestrooms, featuring plush pillowtop beds, premium bedding, and complimentary Wi-Fi to keep you connected during your stay.

Culinary Delights
Indulge in a sumptuous meal at our onsite restaurant, and unwind with a refreshing drink at the bar/lounge. Start your mornings right with our delicious buffet breakfast, served on weekdays and weekends.

Prime Location
Located in the heart of Charlottenburg, you're just minutes away from iconic attractions like the Zoo Berlin and Kurfürstendamm, making it the perfect base for your adventures.

Book your escape to luxury and convenience today at Garner Hotel Berlin - Charlottenburg by IHG!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TXL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.4
Based on 112 reviews
Cleanliness: 9.3
Service: 8.7
Location: 9.5
Room Quality: 8.2
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 7.8
Overall Experience: 9.7
R
Romulo
8
Pros:

It’s a good Hotel, clean with confortable rooms , walkable area with a lot of Car dealers and restaurants , nice bridges with a water view and close by bus transportation to go visit many Berlin landmarks. I would stay here again.

2025-06-29 • via Nuitee
A
Ashleigh
10
Pros:

5 stars

2025-06-18 • via Nuitee
C
Cody
10
Pros:

Had a great stay

2025-06-15 • via Nuitee
S
sean
6
Pros:

No coffee facilities in room. No kettle. Nothing.
Shower is tiny. Room is small. Location is good.

2025-06-11 • via Nuitee
D
Dionicio
8
Pros:

It was not located at the center area but the tram station was 5 minutes walking from the hotel.

2025-06-09 • via Nuitee
S
Shaun • friends
8
Pros:

Loved the guy that checked us both in and out. Didn’t quite catch his name but lovely chap nonetheless. Has some lovely tattoos.
Location was great. Felt like a very safe and peaceful area. Great walk to the stations. Amazing

2025-06-09 • via Nuitee
D
Dia • friends
10
Pros:

Great stay. Walkable area, seemed quite safe even at night. Close to buses but a little longer walk to get to a train station and to the main attractions though very doable. Recommended.

2025-06-07 • via Nuitee
A
Abhishek
6
Pros:

Great rooms but the (male) staff are quite unfriendly at the reception. The lady who helped with my check in on the other hand was fantastic.

2025-05-28 • via Nuitee
D
Dil
10
Pros:

Good showers and nice rooms

2025-05-23 • via Nuitee
A
Andrea and Shanna • partner
10
Pros:

Clean room, friendly staff

2025-05-19 • via Nuitee
V
Verified traveler
10
Super clean and great location
Pros:

Affordable hotel in a quiet location with plenty of eateries around. Public transport at doorstep.

2025-04-25 • via Nuitee
L
Luke • partner
10
Pros:

Lovely hotel, spacious room on the 5th floor. Can be noisy at times with the lift/doors closing etc. Great location, we hired Lime scooters which were always parked outside the hotel; got everywhere we needed in Berlin within a 20 minute scooter ride. Polite and helpful staff at front desk. Signed us up as an IHG member to get a later (2pm) checkout for free. Nearby Edeka supermarket was a 3 min scooter ride away which has anything you need. Lots of restaurants on UberEats that deliver to hotel. Uber to/from airport is 35 min journey for €40-50. Thanks again.

2025-04-16 • via Nuitee
L
Louise • family
10
Pros:

Clean, bright and modern. Near bus stops so easy to get to other parts. Great breakfast buffet.

2025-04-12 • via Nuitee
M
MOISES OMAR
6
Pros:

Cargo extra al momento de llegar al hotel

2025-04-02 • via Nuitee
V
Verified traveler
10
Great location
Pros:

Excellent location within easy reach of transport. Staff were extremely friendly.
Good variety at breakfast.
The hotel has a calm and relaxed atmosphere. It was a little disappointing not to be able to get a drink from the bar on 2 occasions.
The bed was a little uncomfortable but nothing too bad.

2025-03-20 • via Nuitee
A
Aleksandrs • family_with_children
10
Pros:

Хорошая локация для дневных экскурсий. Просторный номер для путешествия в Берлин с детьми.

2025-03-15 • via Nuitee
J
Jakub
8
In allem ok
Pros:

Sauna war nicht im Betrieb

2025-03-04 • via Nuitee
A
Aniya
8
Pros:

.

2025-02-27 • via Nuitee
J
Jerry
8
Opps I got charged for that
Pros:

I was disappointed that the free/included breakfast was 16 euro. The sauna was also out of service and would have been an extra charge.
I choose hotels based on services included, 16 euro is expensive for the breakfast they provided
The hotel also changed names, probably ownership as well, but hotels.com didn’t tell me.

2025-02-04 • via Nuitee
S
Samuel Kelechi
6
Pros:

General good

2025-01-27 • via Nuitee