Home2 Suites by Hilton Philadelphia Convention Center

Location and convenience to attractions

Large room to suit a family. Linen was clean.

The location

Great location to all the city sights. Hotel was spotlessly clean. Staff were friendly and professional.

The staff was excellent, very helpful and accommodating. They definitely made the experience most enjoyable. The room was great and its location was perfect for what I needed. Breakfast was available every morning, however, there were several groups of people for various events staying at the hotel at the same time (volleyball and cheering groups, bike event, etc.) which made it a little busier than expected. But overall, I loved the stay!

The front desk staff is so great

The staff—- so friendly and helpful from check in to departure. They were so kind!!

Acomodação maravilhosa, muito confortável, e limpa.

I had the worst stay of my life. Everything was fine the check with Vanessa was ok. But then we went to get a bite to eat and came back went to our room and the key did not work so we went down to the lobby and Vanessa was there she told us that the key won’t work because she gave the room to someone else. They went in and saw our stuff and told her. So then I said well that should have not happened and then she went off on us. She told us that if we did not like it go to
Another hotel. We already paid for this. She was very nasty and out of control she should be fired for the way she treated us. So we went back up and I came down to talk to a manager and Gregory was there nice man and said I will give you 500 pts for the trouble. And that is when Vanessa came out again and went off and said no points to them. I just don’t get how someone can talk like that to
Patrons. It is a disgrace. So what can be done for us for all the aniexty she put on us. It really was so wrong and disappointing. I hope you do something for us and about her

Many choices—-
Open breakfast room——- many different choices of seating areas——
Very comfortable

La ubicación es excelente, justo en frente del principal mercado de Filadelfia y a dos cuadras del centro cívico. Las habitaciones son grantes y confortables, y el personal muy atento.

Ottima posizione, personale molto gentile, ottimi servizi, camere molto accoglienti e pulite

This was the WORST hotel experience I’ve ever had! I felt very unsafe at this hotel. From the first day I had weird experience with the key card system being “reset” so we had to be escorted up to our room which as two women traveling together I’m extra vigilant about our room numbers being given out. We weren’t given our own key card until a little after check in. When we finally got into the room there was no toilet tissue available and the phone wasn’t dialing down to front desk so i had to go back down to ask for some to be sent up. What was sent up was a box of Kleenex and we were told that was the toilet tissue. I’ve never been to a hotel with no toilet tissue! So I had to walk to near by cvs to purchase my own for the room. This wasn’t the worst thing that happened though. The last night of our two night stay we made sure our door stopper was latched just as an extra safety precaution as it’s what I do in any hotel I stay at. At around 7:30 am we heard the door open but was stopped by the door stopper and what sounded like a male voice on the other side. We were confused and half asleep thinking it could’ve possibly been a confusion with the key cards situation that was happening but too scared to check what happened! Also the door stopper for some reason flips back in place when the door opens so what is the point of it in the first place. Thank goodness it deterred who ever the intruder was. During check out we tried to talk with a manager who apparently was late on arrival and talked with the front desk attendant instead telling her the weird situation and she tried to call around to see who could’ve possibly been at our door as apparently security was the only ones who had working keys to rooms. We had to leave to catch our trains. But all around writing this review for any woman traveling to this hotel please be extra careful and maybe choose a different hotel. If I wasn’t traveling with my sister and was all alone who knows what could’ve happened especially with the how statically high human trafficking is at the moment. I do hope the hotel is taking extra precautions to ensure the safety of its patrons. I however will NEVER stay at this Hotel ever again.