Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Beautiful views
Nice amenities
Cons:
Poor breakfast variety
Room maintenance issues
Noise disturbances

Categories

Cleanliness
8.41
Some concerns about cleanliness and maintenance were noted, such as old bathrooms and carpet conditions.
Service
9.38
Positive mentions of staff attentiveness and service quality highlight the exceptional service experience.
Location
9.42
Multiple reviews praised the hotel's favorable location, particularly its views and accessibility.
Room Quality
7.87
Comments regarding old furnishings and insufficient sound insulation imply areas for improvement in room quality.
Amenities
8.9
Amenities such as the pool and restaurant were highlighted positively, though some items were noted as outdated.
Value for Money
8.86
The overall assessment suggests value for the location and amenities, despite some disappointments in breakfast.
Food and Beverage
7.91
The breakfast offerings were frequently criticized for variety and quantity, impacting the food experience.
Overall Experience
8.88
The majority of reviews express a positive overall experience, with reiterations of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:01

Property Description

Luxurious Accommodations
Hotel El Ciervo offers elegantly decorated rooms with modern amenities, including free Wi-Fi and cable TV. The stylish furnishing and cozy fireplaces create a welcoming atmosphere for guests to unwind and relax after a day of exploration.

Scenic Surroundings and Recreational Activities
Situated just steps away from Villarrica Lake, guests can enjoy breathtaking views of the lake and Villarrica Volcano while lounging by the garden swimming pool. For the more adventurous, a nautical club nearby offers various water sports activities, perfect for a fun-filled day under the sun.

Culinary Delights and Relaxation
Indulge in a delicious breakfast spread featuring fresh ingredients and homemade treats. Guests can also savor international cuisine at the on-site restaurant or sip on refreshing drinks from the bar amidst the tranquil garden setting. After a day of activities, unwind in the lobby library by the fireplace with a good book in hand.

Book your stay at Hotel El Ciervo for a memorable and relaxing getaway by Villarrica Lake.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZCO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.7
Based on 63 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.42
Room Quality: 7.87
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 8.88
A
Andrea • couple • ar
9
Espectacular !
Pros:

el lugar muy bien conservado, el ambiente relajado y tranquilo.

2026-03-13 • via Nuitee
M
mlaena • couple • ar
10
2026-03-09 • via Nuitee
J
juan carlos • couple • cl
9
2026-03-08 • via Nuitee
G
Gonza • couple • cl
6
Hotel familiar
Pros:

Personal muy amable

Cons:

Los baños necesitan algunas mejoras

2026-03-07 • via Nuitee
L
Leo • solo_traveller • ar
10
2026-03-07 • via Nuitee
D
David • couple • cl
10
2026-03-02 • via Nuitee
I
Isco Valde • family_with_children • cl
10
Hotel 100/10
Pros:

La comodidad, la amabilidad de los trabajadores, la piscina, la cercanía a Costanera, cafeterías y restaurantes.

Cons:

Punto aparte de lo maravilloso del hotel y de los trabajadores... Lo que no me gustó fue que nos topamos con una persona que se alojó en el hotel y alegaba por todo en la comida, que estaba helada, que estaba cruda, que estaba cocida... Oohh que desagradable el señor... Es el único punto malo, pero que no tiene nada que ver con la maravilla de hotel y trabajadores.

2026-03-01 • via Nuitee
D
douglas • family_with_children • cl
9
Pros:

Piscina y restaurant

Cons:

Restaurant cierra temprano

2026-02-26 • via Nuitee
L
Luis • family_with_children • cl
10
2026-02-13 • via Nuitee
C
Carolina • couple • cl
9
2026-02-12 • via Nuitee
A
alexis • couple • cl
9
Pros:

● La muy buena atención de todo el personal.
● Las personas hacen el lugar bueno
● Ambiente que genera el personal hace una estadía confortable

2026-02-01 • via Nuitee
J
javier • couple • cl
6
2026-01-31 • via Nuitee
L
Luz • solo_traveller • cl
9
2026-01-29 • via Nuitee
S
sandoval garrido • couple • cl
9
relajo
Pros:

la atencion de las funcionarias, seguido del desayuno variado

Cons:

la luz externa que entraba a la habitación en la noche la cortina no oscurecía la pieza

2026-01-28 • via Nuitee
E
Enrique Carelli jr. • extended_group • uy
8
2026-01-24 • via Nuitee
M
Marlene • couple • cl
4
Pensé que era mejor
Pros:

La ubicación

Cons:

El desayuno, era hasta las 10:30, pero a las 9:30 ya no queda nada y había que pedirle que porfavor trajeran algo para desayunar y en la habitacion estaba muy fría

2026-01-19 • via Nuitee
A
Alejandro • solo_traveller • cl
6
trabajo
Pros:

ubicacion

Cons:

pieza sin ventana y no era para el valor que se cobro

2026-01-19 • via Nuitee
M
Molina Bacigalupo • solo_traveller • cl
7
2026-01-18 • via Nuitee
R
Rolando • family_with_children • br
8
Boa opção em Vilarrica
Pros:

Um hotel com ótima localização, quarto amplo e aconchegante, chuveiro bom.

2026-01-16 • via Nuitee
S
San Martin • extended_group • cl
9
2026-01-14 • via Nuitee