Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Beautiful views
Nice amenities
Cons:
Poor breakfast variety
Room maintenance issues
Noise disturbances

Categories

Cleanliness
8.41
Some concerns about cleanliness and maintenance were noted, such as old bathrooms and carpet conditions.
Service
9.38
Positive mentions of staff attentiveness and service quality highlight the exceptional service experience.
Location
9.42
Multiple reviews praised the hotel's favorable location, particularly its views and accessibility.
Room Quality
7.87
Comments regarding old furnishings and insufficient sound insulation imply areas for improvement in room quality.
Amenities
8.9
Amenities such as the pool and restaurant were highlighted positively, though some items were noted as outdated.
Value for Money
8.86
The overall assessment suggests value for the location and amenities, despite some disappointments in breakfast.
Food and Beverage
7.91
The breakfast offerings were frequently criticized for variety and quantity, impacting the food experience.
Overall Experience
8.88
The majority of reviews express a positive overall experience, with reiterations of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:01

Property Description

Luxurious Accommodations
Hotel El Ciervo offers elegantly decorated rooms with modern amenities, including free Wi-Fi and cable TV. The stylish furnishing and cozy fireplaces create a welcoming atmosphere for guests to unwind and relax after a day of exploration.

Scenic Surroundings and Recreational Activities
Situated just steps away from Villarrica Lake, guests can enjoy breathtaking views of the lake and Villarrica Volcano while lounging by the garden swimming pool. For the more adventurous, a nautical club nearby offers various water sports activities, perfect for a fun-filled day under the sun.

Culinary Delights and Relaxation
Indulge in a delicious breakfast spread featuring fresh ingredients and homemade treats. Guests can also savor international cuisine at the on-site restaurant or sip on refreshing drinks from the bar amidst the tranquil garden setting. After a day of activities, unwind in the lobby library by the fireplace with a good book in hand.

Book your stay at Hotel El Ciervo for a memorable and relaxing getaway by Villarrica Lake.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZCO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.7
Based on 89 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.42
Room Quality: 7.87
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 8.88
P
Patrick H. Fisk • solo_traveller • cl
10
Villarrica Clásica
Pros:

El carácter colonial, súper lindo el lugar! Y despertar con el sonido de los pájaros, notable.

Cons:

Quizás en tiempos de lluvia intensa, que no tenga un estacionamiento techado, puede ser problemático si viajas con niños, pero fuera de eso, todo está super bien.

Otro detalle, mi pieza tenía espejo frente a la cama, si te gustan las películas de terror, no es agradable jajaja
Pero colgando una chaqueta, cero problema

2026-04-25 • via Nuitee
B
Baqer • solo_traveller • au
10
2026-04-19 • via Nuitee
I
Ismael • couple • cl
9
2026-04-16 • via Nuitee
P
paz • solo_traveller • cl
10
2026-04-13 • via Nuitee
A
annabella • solo_traveller • cl
9
Excelente
Pros:

Su estructura, la buena atención, la calides de su estructura

Cons:

Me gustó todo

2026-04-08 • via Nuitee
J
Jackeline • solo_traveller • cl
10
Buena atención, calidez.
Pros:

Muy rico, muy bien presentado, se nota la calidad y muy abundante.

Cons:

Nada que no me gustara.

2026-04-07 • via Nuitee
D
Daniela • solo_traveller • cl
10
2026-04-07 • via Nuitee
C
Claudia • couple • cl
10
Una excelente estadía
Pros:

El Hotel El Ciervo tiene una ubicación privilegiada, lo que hizo mi estadía aún más agradable. El desayuno buffet superó mis expectativas todo muy rico, variado y con un toque casero que se agradece.

Además, quiero destacar la buena atención de todo el personal recepción, mucamas, garzones y mantención, siempre amables y preocupados de que uno tenga una grata experiencia.

Sin duda, volvería nuevamente en otra ocasión.

2026-04-07 • via Nuitee
E
enrique • solo_traveller • cl
8
2026-04-05 • via Nuitee
K
Kurt • couple • cl
10
2026-04-05 • via Nuitee
A
Andy • family_with_children • cl
9
Muy buena
Pros:

El desayuno y la ubicacion me parecieron muy buenos y el restaurante mismo daba un excelente menu y atencion

Cons:

Todo bien

2026-04-05 • via Nuitee
J
Jorge • couple • cl
8
2026-04-01 • via Nuitee
C
caamaño • couple • cl
10
Pros:

La disponibilidad de la recepcionista de orientarnos .nos giusto

Cons:

Nos gusto todo

2026-03-23 • via Nuitee
M
Marcela • solo_traveller • cl
7
Mi estadía fue muy grata. Siento que el tiempo no me haya acompañado pues llovió totdos los días.
Pros:

El desayuno estaba rico y me encantó la ubicación.

2026-03-18 • via Nuitee
A
Andrea • couple • ar
9
Espectacular !
Pros:

el lugar muy bien conservado, el ambiente relajado y tranquilo.

2026-03-13 • via Nuitee
M
mlaena • couple • ar
10
2026-03-09 • via Nuitee
J
juan carlos • couple • cl
9
2026-03-08 • via Nuitee
L
Leo • solo_traveller • ar
10
2026-03-07 • via Nuitee
G
Gonza • couple • cl
6
Hotel familiar
Pros:

Personal muy amable

Cons:

Los baños necesitan algunas mejoras

2026-03-07 • via Nuitee
D
David • couple • cl
10
2026-03-02 • via Nuitee