Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Beautiful views
Nice amenities
Cons:
Poor breakfast variety
Room maintenance issues
Noise disturbances

Categories

Cleanliness
8.41
Some concerns about cleanliness and maintenance were noted, such as old bathrooms and carpet conditions.
Service
9.38
Positive mentions of staff attentiveness and service quality highlight the exceptional service experience.
Location
9.42
Multiple reviews praised the hotel's favorable location, particularly its views and accessibility.
Room Quality
7.87
Comments regarding old furnishings and insufficient sound insulation imply areas for improvement in room quality.
Amenities
8.9
Amenities such as the pool and restaurant were highlighted positively, though some items were noted as outdated.
Value for Money
8.86
The overall assessment suggests value for the location and amenities, despite some disappointments in breakfast.
Food and Beverage
7.91
The breakfast offerings were frequently criticized for variety and quantity, impacting the food experience.
Overall Experience
8.88
The majority of reviews express a positive overall experience, with reiterations of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:01

Property Description

Luxurious Accommodations
Hotel El Ciervo offers elegantly decorated rooms with modern amenities, including free Wi-Fi and cable TV. The stylish furnishing and cozy fireplaces create a welcoming atmosphere for guests to unwind and relax after a day of exploration.

Scenic Surroundings and Recreational Activities
Situated just steps away from Villarrica Lake, guests can enjoy breathtaking views of the lake and Villarrica Volcano while lounging by the garden swimming pool. For the more adventurous, a nautical club nearby offers various water sports activities, perfect for a fun-filled day under the sun.

Culinary Delights and Relaxation
Indulge in a delicious breakfast spread featuring fresh ingredients and homemade treats. Guests can also savor international cuisine at the on-site restaurant or sip on refreshing drinks from the bar amidst the tranquil garden setting. After a day of activities, unwind in the lobby library by the fireplace with a good book in hand.

Book your stay at Hotel El Ciervo for a memorable and relaxing getaway by Villarrica Lake.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZCO

Location

Guest Reviews

8.7
Based on 118 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.42
Room Quality: 7.87
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 8.88
I
ingrid • couple • cr
10
Excelente!!
Pros:

Todo!!! Me encantó, un lugar muy acogedor!!
El personal exc, las instalaciones, limpieza todo

Cons:

Nada

2026-10-25 • via Nuitee
M
Marijs • couple • gb
10
Pros:

The room was very big with a fireplace. Very cosy. So cosy that we were in bed by 9pm because we wanted to experience the room so much. Great breakfast.

Cons:

Nothing

2026-10-24 • via Nuitee
K
Katrin • couple • cl
7
Bonito hotel.
Pros:

Lindo el Hotel, sus jardines, la casa. Amable su personal. Muy bueno el desayuno.

Cons:

En la habitación, categoría superior, me toco cama con colchón muy malo, muy vencido. Realmente valdría la pena cambiarlo, no son caros. Es lo único que me generó problemas en el hotel.

2026-10-22 • via Nuitee
G
George • couple • ch
7
Zu teuer
Pros:

Wunderschöne Lage, auch der schöne Garten. Frühstück war gut. Die Betten waren gut.

Cons:

Die Frottiertücher waren nicht sauber und das Badezimmer braucht dringend ein Sanierung. Kleine Zimmer.

2026-10-20 • via Nuitee
P
Pablo • extended_group • cl
9
Acogedor
Pros:

Ubicación y amabilidad del personal

Cons:

Todo bien

2026-10-13 • via Nuitee
J
Juan Manuel • couple • ar
10
Un finde para atesorar
Pros:

Excelente todo. La limpieza, el personal, la ubicación y la vista. El desayuno muy completo. Sin dudas regresaremos. Todo limpio y ordenado. Los detalles florales y los mensajes alentadores, merecen un punto extra. La chica de recepción (Alisson) fue siempre muy atenta y simpática.

2026-09-13 • via Nuitee
D
doris • solo_traveller • cl
10
Pros:

El hotel hermoso, muy acogedor.

2026-09-07 • via Nuitee
A
Ana Paula • couple • br
10
Aconchegante, amigável e muito bem localizado!
Pros:

Adoramos nossa estadia! O hotel é lindo, muito aconchegante e acolhedor, com um café da manhã excelente. Tudo muito bem cuidado e pensado para proporcionar uma ótima experiência. Super recomendamos!

2026-08-27 • via Nuitee
J
Juan • extended_group • cl
8
Villarrica muy Acogedor
Pros:

El Hotel es muy Acogedor y el Personal También!! todo el tiempo preocupadas por cualquier detalle.

Cons:

Realmente todo bien. Lo único que podría ser un detalle, es que la Cama era absolutamente incómoda, colchones separados, por lo que se hundia al medio.-

2026-08-24 • via Nuitee
F
Felipe • couple • cl
10
Volvería a hospedarme
Pros:

Acogedor, muy clásico del sur de Chile, excelente el desayuno y muy buena atención

Cons:

La cantidad de estacionamientos de vehículo eran muy pocos

2026-08-16 • via Nuitee
M
Maria • solo_traveller • cl
10
Pros:

El desayuno muy rico

2026-08-04 • via Nuitee
I
Imancito Argentina • couple • ar
8
2026-07-23 • via Nuitee
M
Medina • solo_traveller • cl
10
Hotel el siervo un segundo hogar
Pros:

La atención,amabilidad y privacidad

Cons:

Nada

2026-07-23 • via Nuitee
A
Andrea • solo_traveller • cl
10
Pros:

Atención del personal y amplitud del lugar.

Cons:

Todo me gustó.

2026-07-20 • via Nuitee
J
Jose Antonio • extended_group • cl
10
Lugar hermoso , el personal que atiende es muy amable , atentas , confiables y muy cercanos al turista .
Pros:

Sus espacios acogedores, amplios , limpios, hotel cercano al lago, a metros de restaurantes.
Calentito con estufa a leña .

2026-07-18 • via Nuitee
M
Miguel • solo_traveller • cl
8
Muy recomendable
Pros:

La atención del personal

2026-07-14 • via Nuitee
C
Cvusk • solo_traveller • cl
9
2026-07-07 • via Nuitee
C
Castro • solo_traveller • cl
8
2026-07-04 • via Nuitee
M
Matias • family_with_children • cl
5
2026-07-01 • via Nuitee
F
Felipe Ignacio • couple • cl
10
Excelente experiencia
Pros:

Todo

Cons:

Nada

2026-06-30 • via Nuitee