Elphin Serviced Apartments

I didn’t like the fact that the house keeping was poor walked in crumbs over the floor and couch hair in the bathroom. Also there for two nights and towels were not replaced absolutely disgusting. Seen no staff or cleaners for the few days we were there.

We got locked out of our apartment and hour before check out. Our luggage got locked in there we went to reception thinking that it would be open as it says on information given on arrival and on the front door open 7 days 9am to 5pm. Well it certainly was not we called the after hours line and it went straight to voice mail. Lucky enough for us after and 1 and half hours of standing out the front waiting one of the neighbours came out and was able to give us a number of a manger. After calling and going straight to voice mail again I sent a very unhappy message and instantly got a phone calling kissing ass and saying someone was on there way to let us in.

Bathroom had mould in shower,noisy location,steep stairs up into unit.

Parking my car on a slope

Bed was very hard

There was no staff. And our son had lock his bedroom door from the inside and lock everyone out and we could not access the room to put him to bed we tried reception on the Saturday morning understandable it was Anzac Day so no staff we let him sleep on the couch that night hoping to talk to someone Sunday morning to find no staff on and after hours phone number no one would answer the out room keys deactivated before 9am and we couldn’t get back into our room. Lucky my wife was still in side and I could ring her to let me in.

The bathroom could have used an upgrade but the affordability was excellent so I’d rather the affordability

When you get there you have to pay a $200 deposit on top of the room charge and they said it could take up to 30days to be returned back to your account it isn't an instant refund when you check out. There is a list of extra charges given to you when you check in if you don't do this and that. You have to remove all your own rubbish after your stay including the sanitary bin and keep the room spotless or there is extra charges which is difficult if you have children. The mattress is had was very firm and you could feel the springs. The walls also had massive cracks.

Unfortunately, the positives largely ended there. The late check in process was unclear and somewhat stressful, particularly with the added fee required to arrange late check in within 48 hours of arrival. Combined with multiple additional charges listed, this created uncertainty about whether I would be charged more than expected. The presence of credit card surcharges, along with the refusal to accept a cash bond, added to this confusion. The warning regarding fees for moving furniture also felt excessive and unwelcoming.

Additionally, the requirement to upload copies of identification documents to an unsecured website was concerning. In today’s environment, this is not considered standard or best practice, and with the increasing risk of identity fraud, it felt inappropriate and insecure to be asked to provide sensitive personal information in this way.

The designated smoking area directly outside the room was uncomfortable, as it meant regularly walking past groups of smokers, which detracted from the overall experience.

Cleanliness and maintenance were also significant concerns. The bins around the motel were consistently overflowing during our four night stay. Inside the room, there were cockroaches present, the couch was heavily stained, and there was noticeable mould in the bathroom.

Steep stairs to carry suitcases up. Small living area - bathroom was huge.

The water pressure fluctuated during showers.

We were charge a $200 bond on top of the price of the room which we were not pre warned about and the girl at the desk couldn't tell us when we would get it back.

We were notified 24 hours before check in that we had to be at reception before 5 pm or pay an extra fee and we had to pay a $200 bond, not pre authorise, they had to have it in their account and here it is 72 plus hours later and still no refund just a automated reply to say it is in the system.