Elphin Serviced Apartments

Hotels
8.2 (1465 reviews)
24 Racecourse Crescent , Launceston , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Clean accommodation
Cons:
Noise from neighbors
Small bathroom

Categories

Cleanliness
8.03
General comments indicate clean premises, though some guests reported issues with noise from neighboring rooms.
Service
8.5
Most reviews praised the staff; however, there was an instance of rudeness noted.
Location
9.04
Consistently highlighted as excellent and convenient.
Room Quality
7.49
Mixed feelings about room conditions; reports of small rooms and some issues with facilities.
Amenities
8.02
Laundry access and BBQ facilities had some confusion, impacting the perceived value.
Value for Money
7.98
General sentiment reflects fair value, though some felt the bond was excessive.
Food and Beverage
8.03
Limited dining options noted during holiday season, but overall expectations were managed.
Overall Experience
8.5
Feedback reflected a good experience overall despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:26

Property Description

Convenient Location near North Esk River
Located just a short stroll from the picturesque North Esk River, Elphin Villas provides comfortable accommodation with modern amenities.

Relaxing Outdoor BBQ Area
Unwind and enjoy a delightful barbecue experience in the property's charming outdoor area, complete with cozy seating for a perfect evening under the stars.

Cozy Rooms with Essential Amenities
Each room at Elphin Villas is equipped with heating, electric blankets, and convenient appliances like a microwave and toaster. The three-bedroom apartments even feature a full kitchen for added convenience.

Experience a delightful stay at Elphin Villas - book now for a memorable getaway by the North Esk River.

Important information:

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

You must show a valid credit card upon check-in. This credit card must be in the same name as the guest's name on the booking confirmation.

The property’s reception opening hours are:
Monday to Sunday until 17:00.
Guests arriving outside check-in hours are advised to contact the property before their stay to arrange their check-in.

The minimum age to stay in the following rooms is 18 years:
- Standard Queen room includes Free Parking and Wifi
- Two-Bedroom Apartment with shared Courtyard includes Free Parking and WifiGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LST

Property Policies

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 10 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for AUD 30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1465 reviews
Cleanliness: 8.03
Service: 8.5
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.5
D
Donna • solo_traveller • au
9
2026-04-17 • via Nuitee
G
Geoff • extended_group • au
8
2026-04-17 • via Nuitee
M
Matt • family_with_children • au
6
Overall, while the location is a strong asset, there are several areas, particularly around cleanliness, maintenance, se
Pros:

The hotel’s location was excellent, being very central and convenient. The facilities were also generally in line with the price point.

Cons:

Unfortunately, the positives largely ended there. The late check in process was unclear and somewhat stressful, particularly with the added fee required to arrange late check in within 48 hours of arrival. Combined with multiple additional charges listed, this created uncertainty about whether I would be charged more than expected. The presence of credit card surcharges, along with the refusal to accept a cash bond, added to this confusion. The warning regarding fees for moving furniture also felt excessive and unwelcoming.

Additionally, the requirement to upload copies of identification documents to an unsecured website was concerning. In today’s environment, this is not considered standard or best practice, and with the increasing risk of identity fraud, it felt inappropriate and insecure to be asked to provide sensitive personal information in this way.

The designated smoking area directly outside the room was uncomfortable, as it meant regularly walking past groups of smokers, which detracted from the overall experience.

Cleanliness and maintenance were also significant concerns. The bins around the motel were consistently overflowing during our four night stay. Inside the room, there were cockroaches present, the couch was heavily stained, and there was noticeable mould in the bathroom.

2026-04-16 • via Nuitee
J
John • extended_group • gb
4
2026-04-15 • via Nuitee
S
Steve & Inez • extended_group • nz
6
Ok for 1 night.We should have booked ground floor if we’d realised as had 91 year old with us
Pros:

It was a nice little apartment. Huge bathroom.

Cons:

Steep stairs to carry suitcases up. Small living area - bathroom was huge.

2026-04-15 • via Nuitee
L
Leah W • solo_traveller • au
8
Fantastic location
Pros:

The location was great walking distance to the city park, Queen Victoria Museum and restaurants and supermarket.

Cons:

The water pressure fluctuated during showers.

2026-04-14 • via Nuitee
H
Helen • couple • au
1
I would never stay at this apartment again.
Pros:

No breakfast. Parking was not easy. The room had broken fridge, dirty mouldy bathroom. It needs repairs on the walls The stairs were very steep up to our room.

Cons:

We were charge a $200 bond on top of the price of the room which we were not pre warned about and the girl at the desk couldn't tell us when we would get it back.

2026-04-12 • via Nuitee
A
Andrew • extended_group • au
8
2026-03-30 • via Nuitee
B
Bruce • couple • au
1
Pros:

Close to supermarket

Cons:

We were notified 24 hours before check in that we had to be at reception before 5 pm or pay an extra fee and we had to pay a $200 bond, not pre authorise, they had to have it in their account and here it is 72 plus hours later and still no refund just a automated reply to say it is in the system.

2026-03-30 • via Nuitee
G
Guat Cheng • extended_group • my
9
We booked a 2 bedroom apartment. Our nest for tonight in Launceston. We booked a 2 bedroom apartment. The room was cosy,
Pros:

Location was perfect with a short drive to city centre and many local restaurants and shops including a large supermarket just across road.

Cons:

Don’t like to climb the stairs to get into our rooms . 😅

2026-03-29 • via Nuitee
R
Robyn • couple • au
8
2026-03-29 • via Nuitee
S
Shannon • extended_group • au
4
To many rules and large deposit
Pros:

Close to everything and clean

Cons:

I had to leave a deposit and don’t get refunded for 72hours

2026-03-24 • via Nuitee
C
Christine • family_with_children • au
9
Pros:

Location & they offered late check in.

2026-03-24 • via Nuitee
A
Annette • couple • au
4
Won’t be staying again. And previously stayed regularly
Cons:

Charge of $200 “bond”

2026-03-23 • via Nuitee
K
Kathleen • extended_group • au
7
Value for money.
Pros:

Location

Cons:

Stairs, no laundry

2026-03-22 • via Nuitee
J
Joanne • family_with_children • au
9
Would stay again. Nice and spacious
Pros:

Plenty of space in our apartment

Cons:

The water pressure in the shower could have been better. And the upstairs toilet had trouble flushing

2026-03-22 • via Nuitee
P
Pablo • family_with_children • ar
9
2026-03-22 • via Nuitee
M
Melinda • extended_group • au
10
Pros:

Welcome with a smile and a beautiful cat

2026-03-20 • via Nuitee
D
David • couple • au
4
Managers explanation was blame the staff, we went to supermarket over the road and purchased required
Pros:

The location was excellent

Cons:

Staff very unhelpful. Advertised as serviced apartmentsWe had an extended stay 3 days not serviced once 2 teabags. No milk only one wine glass.for length of stay. Electrical problem and no seating available

2026-03-19 • via Nuitee
B
Bert • family_with_children • au
6
Pros:

Great location, clean and good facilities.

Cons:

I don't like that they take $200 for a deposit and now 2 weeks later still not refunded. When I called regarding this they told me they have released the funds and its my bank. Really

2026-03-18 • via Nuitee