Soho Playa Hotel

Hotels
8.8 (302 reviews)
Calle 24, Corner Avenida 10 , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Solarium
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Good location near attractions
Cons:
Cleanliness and odor issues
Breakfast quality may disappoint

Categories

Cleanliness
8.3
Several complaints about bad odors and cleanliness issues.
Service
9.8
Positive remarks on staff's friendliness and attentiveness.
Location
9.3
Convenient location close to attractions, though some construction noise reported.
Room Quality
7.8
Issues with bathrooms and comfort mentioned; some inconsistencies with room conditions.
Amenities
8.8
Pool and parking appreciated, but renovation needs noted.
Value for Money
8.8
Mixed feelings about the value considering breakfast and room quality.
Food and Beverage
7.8
Breakfast lower quality, noted as a common issue across area hotels.
Overall Experience
9.8
Overall positive despite issues, with many aspects well-received.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:22

Property Description

Luxurious Urban Style Rooms
Experience the urban chic ambiance in our air-conditioned rooms featuring modern decor and city views from private balconies. Enjoy amenities like a flat-screen TV, safe, and fridge for a comfortable stay.

Exclusive Beach Club Access
Take advantage of our special prices for access to the renowned Mamitas Beach Club, Kool Beach, and Martina. Immerse yourself in the vibrant beach scene and soak up the sun on the Riviera Maya's stunning shores.

Convenient Location and Excursions
Located near major attractions like Mamitas Beach and Playa del Carmen Main Square, our hotel is the perfect base for exploring the area. Don't miss the nearby ADO Bus Station, Cozumel Island ferry, and Playacar Mayan Ruins for a memorable stay.

Book now for an unforgettable stay at SOHO PLAYA and make the most of your Riviera Maya getaway!

Important information:

Includes daily breakfast.

Children from 0 until 3 years are welcome free using existing beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for MXN 15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 302 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.3
Room Quality: 7.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9.8
N
Núbia Suéllen • extended_group • br
10
Excelente custo-beneficio
Pros:

Excelente localização; facilidade no contato; limpeza dos quartos.

2026-04-16 • via Nuitee
J
Jill • solo_traveller • us
1
2026-04-15 • via Nuitee
E
esteban • couple • mx
10
2026-04-09 • via Nuitee
E
Erik • couple • ca
8
Fantastic stay. Very comfortable and well worth the value.
Pros:

Great location. Very clean. The staff were exceptional, helped with everything, great to communicate with. Bed was very comfortable.

Cons:

We had to ask for a number of things. Blanket, extra pillows, wifi access issues. But once we had the stay was fantastic! The staff went above and beyond to help us with everything.

2026-04-09 • via Nuitee
N
Natalia • couple • es
10
Muy buen alojamiento
Pros:

El hotel está muy bien. El personal, lo mejor: se preocupan mucho de uno. Nos dejaron dejar el coche en el estacionamiento más tiempo.

Cons:

Todo perfecto

2026-04-02 • via Nuitee
B
Brian Douglas • couple • ca
8
Would stay here again….
Pros:

Friendly staff, location is good, a relatively quiet area

Cons:

All was good, nothing to dislike in regards to the property, was disappointed to see a price reduction after i booked…..

2026-04-01 • via Nuitee
R
Rett • couple • us
6
2026-03-20 • via Nuitee
F
Fierro Herrera • couple • mx
10
2026-03-19 • via Nuitee
M
Martinez • solo_traveller • ar
10
2026-03-15 • via Nuitee
C
Catarina • solo_traveller • mx
7
Pros:

Ubicación es buena

Cons:

Cama estaba muy desgastada.

2026-03-15 • via Nuitee
E
Enzo • solo_traveller • fr
8
2026-03-10 • via Nuitee
J
John • solo_traveller • ca
10
2026-03-09 • via Nuitee
R
Romi • solo_traveller • uy
10
Muy buena experiencia, volvería
Pros:

La ubicación del hotel es muy buena

Cons:

Me hubiera gustado que el agua de la piscina no estuviera fría.

2026-03-08 • via Nuitee
L
Liam • couple • gb
6
2026-03-07 • via Nuitee
R
ruben • couple • mx
8
Pros:

Piscina
Ubicacion

2026-03-07 • via Nuitee
A
Alfredo • solo_traveller • mx
9
Recomendado
Pros:

Ubicación

Cons:

No ponían toallas de mano ...

2026-03-04 • via Nuitee
A
Anton • couple • ru
8
Nice hotel, but needs some renovation
Pros:

Location was great, staff is very nice and friendly

Cons:

Facilities are “tired”, a lot of construction noise during the day

2026-03-03 • via Nuitee
P
PINA KERIDA • couple • de
1
2026-03-01 • via Nuitee
L
Liam • couple • gb
8
2026-03-01 • via Nuitee
T
Thomas • couple • ca
8
Good location good value
Pros:

Good location good value

Cons:

Noisy for construction but it’s everywhere

2026-02-28 • via Nuitee