Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food variety
Cons:
Overpriced
Poor customer service experience

Categories

Cleanliness
8.39
General sentiment indicates standard cleanliness, though some disappointment in service was noted.
Service
9.36
Service was highlighted positively by several reviews, though negative aspects were mentioned by one reviewer.
Location
9.4
Location praised for its convenience and proximity to amenities and transport.
Room Quality
8.85
Rooms described as spacious and well-equipped, maintaining a positive sentiment overall.
Amenities
9.38
The hotel offers a good range of amenities that were well-received by guests.
Value for Money
8.34
Some reviews mentioned it felt overpriced, leading to a slightly lower score.
Food and Beverage
9.39
Breakfast and dining praised highly for variety and quality.
Overall Experience
8.86
Mixed reviews with strong positives overshadowed by some specific disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:55

Property Description

Luxury and Convenience at Hilton Sukhumvit Bangkok

Family-Friendly Accommodations and Activities
Experience spacious rooms, special amenities for kids, and engaging Ritual Hub activities for unforgettable family moments.

Modern Elegance and Comfort
Enjoy contemporary décor, bathtub, flat-screen TV, safety box, and complimentary toiletries for a pampering stay.

World-Class Amenities and Services
From a rooftop pool with stunning views to a well-equipped fitness center, our hotel offers convenience and luxury at every turn.

Ready to experience the epitome of luxury and convenience at Hilton Sukhumvit Bangkok? Book now for an unforgettable stay!

Important information:

Please be informed that only a maximum of 3 people can be accommodated in each room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Property Accessibility

Total Disability Score: 79.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 5
  • Ramp Length: 7
  • Entrance Type: Electric
  • Entrance Door Width: 137
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 3
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 811 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 8.86
E
Eesha family_with_children pk
9
2026-08-14 via Nuitee
P
Peter family_with_children nl
9
2026-08-13 via Nuitee
C
Christian solo_traveller dk
10
Pros:

Beautiful Hotel

2026-08-13 via Nuitee
P
Paweena family_with_children nc
7
เฉยๆ ไม่หวือหวา อะไรค่ะ
Pros:

ห้องสะอาด หมอน นุ่มดีค่ะ พนักงานบริการดีมากค่ะ

Cons:

ขนาดห้องเล็กไป, เตียงแฝด ก็มีขนาดเล็ก, น้ำไหลเบา

2026-08-10 via Nuitee
ทิวา couple th
3
2026-08-05 via Nuitee
L
Linda solo_traveller ae
7
Pros:

Staff were fantastic happy to assist with anything, cleaning
of the room was timely
location was good for business and high end shopping - plenty of good restaurants and bars available plus close to the train station - 2 mins walk very easy to get around the city

Cons:

nothing comes to find except the swimming pool was small

2026-08-04 via Nuitee
S
Ståle solo_traveller no
10
Perfekt
Pros:

Alt var kjempe bra🙂🙂🙂

2026-08-02 via Nuitee
C
Catrin couple de
9
Empfehlenswert
Pros:

Sehr zentrale Lage mitten in der Stadt.

2026-08-02 via Nuitee
G
GoPlaces65263619465 Couples
10
Exceptional Service from Wawa, Namtip & Punch!
Pros:

I had a wonderful stay at Hilton Sukhumvit Bangkok. The hotel is in a great location, close to the BTS and surrounded by many restaurants and cafés, making it very convenient for exploring the city.

The room was clean, comfortable, and well maintained. What made my stay truly memorable was the exceptional service from the staff. A special thank you to Wawa, Namtip, and Punch for their kindness, warm smiles, and genuine hospitality. They were always helpful and made me feel welcome throughout my stay.

Their excellent service made my experience even more enjoyable. I highly recommend this hotel and would be happy to stay here again on my next visit to Bangkok.

2026-08-01 via Tripadvisor
C
crazyf920 Family
2
Extra bed
Pros:

Parents be advised, you’ll be expected to share a queen size bed with your 2 teenage children, doesn’t matter if it’s a girl or boy. The other alternative would be paying 2000Baht a night for an extra bed. No where on the website does this disclose this information. Their solution was to book them both as adults which is unbelievable because would you call a 13 year old an adult? On another note, the beds are complete concrete, would’ve been comfier sleeping on the floor. I am nearly 50 and already have a weak back as it is. Will never be booking again🤬.

2026-07-28 via Tripadvisor
L
LiamZhu Friends getaway Hanoi
10
Wonderful hospitality, comfortable stay, and an excellent team
Pros:

I had a wonderful stay at Hilton Sukhumvit Bangkok. Considering the hotel opened in 2013, I was genuinely impressed by how exceptionally well maintained it is. The room was spotless, modern, and very comfortable, with excellent bedding that ensured a great night’s sleep. Although the hotel is located just steps from the vibrant Sukhumvit area, being set in a quiet alley made the room peaceful and relaxing.

What truly made this stay memorable was the people. Special thanks to the Operator team - Joy, Wawa, Namthip, Punch, and Nueng - with particular appreciation to Joy, who stayed in close contact and provided outstanding support via WhatsApp throughout my stay. The Front Desk and Concierge teams were warm and professional, while Linda and the breakfast team delivered attentive service every morning. Even during the busiest breakfast hours, staff members were always smiling and eager to assist.

A lovely surprise was the thoughtful birthday setup in my room, which made the occasion even more special. My compliments also go to General Manager Ms. Rachel for leading such an outstanding team and maintaining high service standards.

The location is another major advantage - just a short walk to BTS Phrom Phong, with Emporium, EmQuartier, EmSphere, and countless restaurants and cafés nearby. I would happily stay here again and highly recommend this hotel to anyone visiting Bangkok.

2026-07-28 via Tripadvisor
K
ksS7879PC Solo travel
10
Pat Sajack, I'd like to solve the puzzle: Hilton Sukhumvit Soi 24
Pros:

Firstly, GREAT location. It's next to everything--malls, BTS, restaurants...you get where I'm going. Front desk staff Boat and Mai (whose badge says in training) are the epitome of great customer service. Mai and Boat welcomed me like we're friends from the start. In addition, without me asking, I received a room upgrade just by showing up. No complaints there. Thank you, Hilton. Oh, Joy in Executive Lounge on the 4th floor is another gold staff. She got me started with a glass of red wine. I introduced myself, shook her hand and told her what a great job she's doing. All newbies, make Hilton Sukhumvit your 1st choice (the one on soi 24) . Ah. Let's end it with: Like. Subscribe. Comment. Lastly, I'll see you guys with your Rabbit Card on the BTS.

2026-07-28 via Tripadvisor
H
huihanl2025 Family
10
Excellent Service and Beautiful Rooms
Pros:

This was one of the best hotel experiences we’ve had. From the moment we checked in, the staff made us feel genuinely welcome. They kindly upgraded our room for free, which was such a wonderful surprise and made our trip even more memorable.

Everyone was warm, attentive, and always greeted us with a smile. The room was spotless, comfortable, and exceeded our expectations. It’s clear that the hotel truly cares about its guests and goes the extra mile to make them feel special.

Thank you to the entire team for your outstanding service. We would happily stay here again and highly recommend this hotel to anyone visiting the area.

2026-07-27 via Tripadvisor
D
Dash2429 solo_traveller il
8
2026-07-25 via Nuitee
D
DayTrip68480550260 Family
10
Great service
Pros:

Perfect service and food very delicious

2026-07-23 via Tripadvisor
A
Aimee Abraham couple au
8
Another great stay!
Pros:

The room was lovely and breakfast was great. Great location!

2026-07-23 via Nuitee
E
ELAZAR couple il
10
תמורה מצויינת למחיר
Pros:

מלון איכותי עם חדרים מרווחים ומאובזרים היטב
צוות אדיב מאוד. מיקום מצויין סמוך לרכבת העילית והתחתית

2026-07-23 via Nuitee
N
noorahh2024 Business
10
A Home Away From Home – Exceptional Hospitality Every Time ⭐⭐⭐⭐⭐
Pros:

This is not my first time staying at this hotel, and every time I return, it feels like coming home.The warmth, genuine hospitality, and excellent service from every staff member always make each stay a truly memorable experience.

A special thank you to Khun Nam and the entire front desk team for welcoming guests with professionalism, courtesy, and great attention to detail.Every time I step into the hotel, I feel warmly welcomed and truly valued.

Thank you to all the bellmen for being kind, friendly, attentive, and always ready to help. Your care and support make guests feel comfortable and well looked after throughout their stay.

Thank you to Khun Aek, Khun Ton, and the breakfast team for your excellent service, sincere smiles, attention to detail, and dedication to providing the best possible experience for every guest.

Thank you all for making every stay such a wonderful and memorable experience.It is because of amazing people like you that I always look forward to returning here again and again. Please continue to maintain this outstanding standard of service.⭐️⭐️⭐️⭐️⭐️

2026-07-22 via Tripadvisor
R
Romika couple au
5
Pros:

Executive Lounge

Cons:

Breakfast refills, mostly all dishes and juices were empty, kept asking for refills, which took ages

2026-07-20 via Nuitee
S
svensharpe Couples Horsham, Horsham District, West Sussex, England
8
Good hotel, great staff.
Pros:

Just finished a four night stay at Hilton Sukhumvit. Whilst the hotel property itself isn’t my favourite as the rooms, lounge and breakfast area are unusually dark, our stay was positive overall with a highlight being the staff at every touch point being very friendly, hard working and genuinely helpful.
A few people of particular note for the hotel management: Praew was a delight! Wonderfully kind at check in, showed flexibility and recognition of status benefits in readiness for our check out despite the hotel being busy and I really felt that she went above and beyond. I also want to call out Linda who was stretched beyond capacity at peak breakfast time, literally running back to the podium to seat the next guests. More staff needed to support at peak breakfast time. I’d also like to thank the concierge staff for his help (sorry for not catching your name), particularly in relation to a tricky bank transfer I needed to make with my airline. Lastly, Praew was the personification of service excellence at checkout, despite the business of the lobby at that time, checkout was smooth, professional yet warm and courteous.
The hotel location is great, Hilton status is well recognised by the whole team which was appreciated and my only reason for four stars vs, five is that the hotel was a little dark throughout and the gym outdated. Overall a good stay.

2026-07-18 via Tripadvisor