Emerald Garden International Hotel

Hotels
8.2 (62 reviews)
Jl. K.L. Yos Sudarso No. 1 PO BOX 2388 , Medan , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious rooms
Quality amenities
Cons:
Limited breakfast variety
Some staff language barriers

Categories

Cleanliness
7.96
The hotel is generally clean as per multiple reviews, but there were some slight indications it might benefit from more detailed attention.
Service
8.43
Staff received praise for their kindness and cooperation, contributing positively to the overall experience.
Location
8.47
Convenient location, with easy access to the city center mentioned in multiple reviews.
Room Quality
8.12
Rooms were described as spacious and comfortable, though one review hinted at the hotel feeling slightly outdated.
Amenities
8.45
Amenities such as the gym and swimming pool were appreciated, though there were comments on the breakfast variety.
Value for Money
8.11
Good value for the price, notably in terms of room and service quality.
Food and Beverage
7.76
Breakfast options seem limited; there's room for improvement in variety.
Overall Experience
8.33
Overall a positive experience, with the hotel meeting or exceeding expectations despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:34

Property Description

Luxurious Accommodation
Emerald Garden International Hotel offers elegantly decorated, spacious rooms with modern amenities like air conditioning, satellite TV, and minibars. Some rooms even feature in-room safety boxes for added convenience.

Fantastic Facilities
Guests can take advantage of the large outdoor swimming pool, fitness center, sauna, and karaoke facilities. The hotel also provides meeting rooms, a business center, and a drug store for all your needs during your stay.

Delightful Dining Options
Indulge in a variety of culinary delights at the hotel's two restaurants. Meranti Restaurant serves Indonesian and Western cuisine, while The Palace Restaurant offers delicious Chinese specialties. Don't miss out on the buffet breakfast to start your day right.

Book your stay at Emerald Garden International Hotel now to experience luxury and convenience in the heart of Medan City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for Rp 300,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 62 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 8.12
Amenities: 8.45
Value for Money: 8.11
Food and Beverage: 7.76
Overall Experience: 8.33
H
hai tian • couple • au
9
2026-02-28 • via Nuitee
M
michiel • family_with_children • my
5
ok
Pros:

friendly staff

Cons:

bathroom pressure poor
deposit not cancelled after check out which is unusal

2026-01-30 • via Nuitee
M
Marta • family_with_children • es
8
Muy agradable
Pros:

El personal del hotel, todo muy limpio, una piscina grande y limpia. Las habitaciones son grandes, con aire acondicionado, las camas muy comodas. En recepcion super amables. En general el hotel esta genial

Cons:

Por decir algo, el personal del hotel muchos no hablaban ingles, pero su esfuerzo por entenderte y hacerse entender lo compensaba. No tenian cerveza. El desayuno aunque muy amplio, era desayuno enfocado a indonesios o asiaticos.
En la piscina aunque seguro no hubiese pasado nada, las normas eran bañarse como minimo en bañador, asi q el bikini para otro sitio

2026-01-21 • via Nuitee
P
Peters • family_with_children • nl
6
i expect more from the price i paid
Pros:

Friendly and helpfull staff
Good food

Cons:

The shower is not working
The toilet and bathroom floor is very slippery
need to be extra carefully while shower
The AC also broken

2026-01-06 • via Nuitee
M
Marbun • couple • my
9
2026-01-04 • via Nuitee
S
Sivabalan • family_with_children • my
9
Good place to stay.
Pros:

No breakfast included, all the staff are marvelous, well trained all the staff, good Bar , and live music entertained.

Cons:

request for deposit

2026-01-02 • via Nuitee
R
Reza • family_with_children • id
8
restorannya harus lebih baik lagi dalam menyediakan makanannya
Pros:

mantap

Cons:

internet

2025-12-30 • via Nuitee
S
Shafiq • couple • sg
10
2025-12-14 • via Nuitee
W
WAN LIN • extended_group • tw
10
2025-12-11 • via Nuitee
S
Saskia • family_with_children • de
9
Pros:

Sehr schönes und sauberes Hotel.

Cons:

Alles bestens.

2025-12-09 • via Nuitee
H
hafizi • couple • my
7
2025-11-23 • via Nuitee
R
Rolf • couple • de
9
2025-11-05 • via Nuitee
D
DANIEL • family_with_children • es
8
Pros:

En general todo. La relación calidad precio insuperable. Piscina, gimnasio, desayuno bufé, y las habitaciones muy cómodas. La cama de diez .... El personal siempre atento a cualquier necesidad.

Cons:

A lo mejor el hotel se ha quedado un pelín anticuado en algunos asientos, pero es un señor hotel....

2025-10-13 • via Nuitee
M
MOHD • couple • my
5
2025-10-06 • via Nuitee
A
Alfred • solo_traveller • sg
10
2025-10-05 • via Nuitee
A
Abdullah • solo_traveller • om
10
I would like to the receptionist staff for their cooperation and kindness especially Mrs Metha and Mrs Melda they were v
Pros:

Cleanness,furniture outstanding,staff very corporative, spacious room and excellent security.

Cons:

Breakfast restaurant not have various international menu

2025-09-18 • via Nuitee
M
Marek • couple • de
7
Für zwei bis drei Nächte ein empfehlenswertes Hotel, da die Stadt ansonsten nicht viel sehenswertes hergibt.
Pros:

Allgemein ist das Hotel als gut zu betrachten. Das Preis-Leistungsverhältnis stimmt, es ist sauber und das Personal ist sehr nett und bemüht. Außerdem ist das Gym für ein Hotelgym sehr gut ausgestattet.

Cons:

Weniger gefallen hat uns die Auswahl des Frühstücksbuffet. Dieses könnte etwas internationaler gestaltet sein, trotzdem haben wir immer etwas gefunden, was uns zugesagt hat. Die Kommunikation mit dem Personal war aufgrund nicht sonderlich gut ausgeprägten Englischkenntnissen manchmal etwas schwierig. Das Gym und der Poolbereich ist zwischen 11 und 16 Uhr geschlossen und daher nicht nutzbar, trotz anders lautender Informationen in der Hotelbroschüre und in der Hotellobby.

2025-09-07 • via Nuitee
M
Mauro Jerónimo Esteves • couple • pt
8
Pros:

We only stayed one night at the hotel, and since we didn't have any higher expectations, it was okay and it suited us well: not so far from the centre, the bed was comfortable, and the room was clean.

Cons:

The workers could barely speak English, which was a surprise, since the hotel has "international" in its name. It was possible to have an exchange of words, but not a full conversation.

2025-08-24 • via Nuitee
J
Jochem • solo_traveller • id
9
Pros:

Great service, clean rooms, great and varied breakfast, swimming pool, located in the city centre

2025-07-12 • via Nuitee
N
Normala • extended_group • my
7
2025-07-01 • via Nuitee