Four Points by Sheraton Medan

Hotels
•
Marriott
8.2 (365 reviews)
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119 , Medan , ID
62-61-80501111

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent breakfast
Helpful staff
Cons:
Smoking rooms
Poor management during breakfast

Categories

Cleanliness
7.93
Generally clean; some concerns with mosquito presence in lobby and bar area.
Service
8.4
Staff were universally excellent; many positive mentions of helpfulness.
Location
7.94
Great location near train station but noisy due to traffic.
Room Quality
8.39
Rooms modern, clean, and well equipped; nicely maintained.
Amenities
7.92
Nice pool and gym, but issues with lack of irons in rooms.
Value for Money
8.28
Overall, a good value considering quality of service and amenities.
Food and Beverage
8.63
Breakfast was frequently praised for variety and quality.
Overall Experience
8.1
Positive experiences overall; small areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:52

Property Description

Discover a sanctuary of relaxation and comfort at Four Points by Sheraton Medan, perfectly situated in the heart of the vibrant city.

Spa & Wellness
Unwind at our full-service spa, where expert therapists offer soothing massages and revitalizing facials. Enjoy an outdoor pool and a state-of-the-art 24-hour fitness center, ensuring both relaxation and recreation.

Dining Options
Savor delicious meals at The Eatery, our on-site restaurant featuring a bar/lounge. Take advantage of our 24-hour room service or join fellow guests for a complimentary reception held daily.

Convenience & Connectivity
Stay connected with complimentary Wi-Fi while enjoying the modern comforts of our 220 air-conditioned rooms, equipped with refrigerators and minibars. Our business center and meeting facilities cater to all your professional needs.

Escape the ordinary and create unforgettable memories—book your stay at Four Points by Sheraton Medan today!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

8.2
Based on 365 reviews
Cleanliness: 7.93
Service: 8.4
Location: 7.94
Room Quality: 8.39
Amenities: 7.92
Value for Money: 8.28
Food and Beverage: 8.63
Overall Experience: 8.1
E
Erny • family_with_children • id
8
Pros:

The room and bathroom are spacious and clean. Breakfast buffet is tasty and they change the menu everyday. I love their lupis.

Cons:

I only have problem with the shower. the water flow is very messy

2026-03-28 • via Nuitee
D
Dorien • family_with_children • nl
8
Prima
Pros:

Personeel was er behulpzaam.
Schone kamers

Cons:

Lange rij bij de receptie

2026-03-27 • via Nuitee
S
Simon • family_with_children • gb
8
Pros:

The staff are polite and welcoming. The room was a good size, the bed spacious with a great bathroom and great shower. Breakfast was a feast. There was something for everyone. The staff were accommodation and a special shout out to Nicholas for patiently guiding us through the local dishes and offering dishes to try.

2026-03-25 • via Nuitee
S
Shanthi • couple • my
9
Good Stay
Pros:

Clean and friendly staff. Especially your restaurant manager is very good and polite.

2026-03-24 • via Nuitee
A
Anwer • couple • id
9
Pros:

Room

Cons:

Some room has door in between , no privacy

2026-03-14 • via Nuitee
S
Singh • family_with_children • my
10
Pros:

Very good n Excellent Staff expecially in reception n FnB

2026-03-14 • via Nuitee
S
SUSIELYN • extended_group • my
10
2026-03-11 • via Nuitee
G
Ganasen Sinniah • family_with_children • my
10
Pros:

Everything

Cons:

nothing

2026-03-10 • via Nuitee
K
Kamal • extended_group • my
7
Overall is ok
Pros:

Location

Cons:

Room service

2026-03-04 • via Nuitee
Z
Zhen Yu • solo_traveller • my
9
2026-03-01 • via Nuitee
Z
Zhen Yu • solo_traveller • my
9
2026-03-01 • via Nuitee
Z
Zhen Yu • solo_traveller • my
9
2026-03-01 • via Nuitee
D
derek • family_with_children • gb
10
Fantastic staff made the visit memorable.
Pros:

The staff were amazing. Could not be more helpful. We were encouraged to try Indonesian food which we otherwise might not have done and found it excellent. Vani on reception was extremely helpful when I lost my debit card leading to it's recovery.

Cons:

Not the hotel's fault but some noisy inconsiderate guests kept us awake until late

2026-02-23 • via Nuitee
B
brendanfms • Solo travel • Bangkok
8
Good Hotel
Pros:

As a Titanium Marriott Bonvoy Member, I always get an automatic upgrade to my room which is appreciated.
Efficient check in and out.
Breakfast has also improved a lot since my last stay.
Only negative is that the drink vouchers are only for soft drinks.

2026-02-17 • via Tripadvisor
N
Norazam • couple • my
10
2026-01-30 • via Nuitee
N
Norazam • couple • my
10
2026-01-30 • via Nuitee
M
Mark • extended_group • au
9
great value, comfortable rooms and helpful staff.
Pros:

Staff were friendly and helpful and the amenities were perfect for our short stay. The breakfast choices were great as well. Several of our team commented on how good the gym and pool was.

2026-01-22 • via Nuitee
N
Nur Arifah • couple • au
9
Incredible
Pros:

We loved Four Points even more. We stayed for two nights and also tried their in-room massage service. The hotel was clean, the room was spacious, the internet connection was reliable, and the breakfast selection was good. The staff were warm and welcoming. We hope to return in the future, ideally when they have a dedicated spa area instead of only in-room services.

2026-01-21 • via Nuitee
S
Sambhunath • solo_traveller • in
8
2026-01-17 • via Nuitee
S
Sudha • extended_group • in
8
Clean and very pleasant and felt at home.
Pros:

as I am a vegetarian, having more vegetarian options will be good.

Cons:

not such vegetarian options.

2026-01-15 • via Nuitee