Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness rating cited positively
Helpful staff
Cons:
Cleanliness issues
Overpriced for the quality provided

Categories

Cleanliness
3.71
Multiple reviews reported issues with dirty linens, unclean rooms, and unsanitary conditions.
Service
7.68
Some positive feedback about helpful staff, though several reviews noted a lack of assistance regarding issues.
Location
7.72
No specific comments, but the location appears to meet expectations based on guest experience.
Room Quality
5.67
Mix of opinions with large comfortable rooms but also reports of small size and cleanliness issues.
Amenities
7.2
Some guests noted inadequate amenities, especially regarding breakfast quality.
Value for Money
6.16
Perception of overpriced accommodations, especially for cleanliness and services provided.
Food and Beverage
8.21
A few positive mentions about breakfast, though some dissatisfaction noted.
Overall Experience
5.68
Overall experience negatively impacted by cleanliness and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Modern Soundproof Rooms with Free WiFi
Enjoy a peaceful stay in our soundproof rooms with modern decor, free WiFi, and flat-screen TVs. Relax in the bathroom equipped with a shower or bathtub and complimentary toiletries. Suites even offer a private terrace for a touch of luxury.

Convenient Location and Nearby Amenities
Situated just 5 km from Brussels’ Grand-Place, our hotel is a short drive from Brussels-South Train Station. Explore the vibrant neighborhood with restaurants, shops, and a supermarket within walking distance. Bus stops 200 meters away provide easy access to the city center.

Easy Access to Attractions
Discover the city's attractions with ease, as the Basilica of the Sacred Heart is only 2 km away. Immerse yourself in the beauty of Brussels while staying at Hôtel Phénix.

Book your stay now at Hôtel Phénix for a comfortable and convenient experience.

Important information:

Please note that for non-refundable bookings made with a credit card from a third-party, the hotel will contact the guest in order to request the necessary documents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

6.5
Based on 1798 reviews
Cleanliness: 3.71
Service: 7.68
Location: 7.72
Room Quality: 5.67
Amenities: 7.2
Value for Money: 6.16
Food and Beverage: 8.21
Overall Experience: 5.68
C
Corine • family_with_children • fr
8
2026-05-09 • via Nuitee
H
Henry • solo_traveller • be
10
2026-05-09 • via Nuitee
Y
Yaya • couple • be
1
2026-05-08 • via Nuitee
S
Sekou Oumar • couple • be
7
Pros:

Bien

Cons:

J’ai tout aimé

2026-05-07 • via Nuitee
G
Gavrea • family_with_children • ro
5
Sejur reușit
Pros:

Cartier liniștit. Zona cu multă verdeață

Cons:

Camere mici, preț prea mare în raport cu ce oferă

2026-05-06 • via Nuitee
B
Bossi • solo_traveller • ar
10
Pros:

El espacio y lo amplio de la habitación

Cons:

Que no hubiese aire acondicionado.

2026-05-06 • via Nuitee
R
Reda • couple • fr
7
Pour une nuit ça passe
Pros:

Moyen

Cons:

Emplacement

2026-05-06 • via Nuitee
J
Juan • solo_traveller • be
1
2026-05-03 • via Nuitee
C
Casyan • couple • be
8
2026-05-03 • via Nuitee
B
Baptiste • couple • nl
5
2026-05-03 • via Nuitee
S
Samaira • solo_traveller • fr
8
Pros:

La chambre était très spacieuse

Cons:

Le réceptionniste nous a laissé porter le lit bébé seul jusqu'en haut sans aide

2026-05-01 • via Nuitee
V
Victor • solo_traveller • us
2
2026-04-30 • via Nuitee
R
Rmd661 • solo_traveller • pt
8
2026-04-29 • via Nuitee
N
Nadia • solo_traveller • be
10
2026-04-29 • via Nuitee
H
Hermoso • solo_traveller • es
6
2026-04-26 • via Nuitee
D
Dariusz • solo_traveller • pl
5
2026-04-26 • via Nuitee
P
Pamall Yvan Claudel • solo_traveller • cf
8
2026-04-24 • via Nuitee
C
Christivie • solo_traveller • de
6
2026-04-24 • via Nuitee
P
Pamall Yvan Claudel • solo_traveller • cf
8
Pros:

Le prix du taxi pour aller à Bruxelles Centre est trop élevé

Cons:

L'embouteillage sur la route

2026-04-24 • via Nuitee
L
Laura • couple • be
8
Pros:

Tout

2026-04-23 • via Nuitee