Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Cleanliness rating cited positively
Helpful staff
Cons:
Cleanliness issues
Overpriced for the quality provided

Categories

Cleanliness
3.71
Multiple reviews reported issues with dirty linens, unclean rooms, and unsanitary conditions.
Service
7.68
Some positive feedback about helpful staff, though several reviews noted a lack of assistance regarding issues.
Location
7.72
No specific comments, but the location appears to meet expectations based on guest experience.
Room Quality
5.67
Mix of opinions with large comfortable rooms but also reports of small size and cleanliness issues.
Amenities
7.2
Some guests noted inadequate amenities, especially regarding breakfast quality.
Value for Money
6.16
Perception of overpriced accommodations, especially for cleanliness and services provided.
Food and Beverage
8.21
A few positive mentions about breakfast, though some dissatisfaction noted.
Overall Experience
5.68
Overall experience negatively impacted by cleanliness and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Modern Soundproof Rooms with Free WiFi
Enjoy a peaceful stay in our soundproof rooms with modern decor, free WiFi, and flat-screen TVs. Relax in the bathroom equipped with a shower or bathtub and complimentary toiletries. Suites even offer a private terrace for a touch of luxury.

Convenient Location and Nearby Amenities
Situated just 5 km from Brussels’ Grand-Place, our hotel is a short drive from Brussels-South Train Station. Explore the vibrant neighborhood with restaurants, shops, and a supermarket within walking distance. Bus stops 200 meters away provide easy access to the city center.

Easy Access to Attractions
Discover the city's attractions with ease, as the Basilica of the Sacred Heart is only 2 km away. Immerse yourself in the beauty of Brussels while staying at Hôtel Phénix.

Book your stay now at Hôtel Phénix for a comfortable and convenient experience.

Important information:

Please note that for non-refundable bookings made with a credit card from a third-party, the hotel will contact the guest in order to request the necessary documents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

6.5
Based on 1760 reviews
Cleanliness: 3.71
Service: 7.68
Location: 7.72
Room Quality: 5.67
Amenities: 7.2
Value for Money: 6.16
Food and Beverage: 8.21
Overall Experience: 5.68
A
Amayas • couple • fr
4
Cons:

Odeur horrible des wc

2026-04-11 • via Nuitee
M
Mcbride • couple • be
8
Kort maar leuk
Pros:

Goed en snel

2026-04-10 • via Nuitee
C
Candan • family_with_children • at
1
Pros:

Hicbirseyi sevmedimm

Cons:

Memnun degilim hotel cok kötüydü beribatdi hotel ses gürültü family hotel degildi

2026-04-10 • via Nuitee
B
Bouainine • solo_traveller • be
2
Pros:

Le personnel

Cons:

Trop de bruit et certains clients respectent rien

2026-04-10 • via Nuitee
B
Bea • solo_traveller • gb
1
bad experience
Pros:

A single bed in a tiny room is very uncomfortable, the price did not match the room, and this is the worse i have seen for the price paid.

Cons:

everything was wrong

2026-04-07 • via Nuitee
S
Serge • solo_traveller • be
7
ok mais peut mieux faire pour le prix
Pros:

Chambre basique mais ok.
petit-dejeuner en dessous du niveau habituel mais acceptable

Cons:

Petit déjeuner
Type de Douche

2026-04-07 • via Nuitee
C
Corine • family_with_children • fr
8
Bon rapport qualité prix
Pros:

Acceuil très bien, chambre simple mais confortable et bien équipée. Personnel agréable. Petit déjeuner très bien.

Cons:

L’hôtel est situé dans un quartier très sale, les détritus jonchent le sol ce qui ne donne pas du tout envie de visiter les alentours.
Le parking est cher, un peu loin de l’hôtel mais absolument nécessaire pour éviter de tourner des heures à la recherche d'un stationnement qui sera de toute façon payant.

2026-04-06 • via Nuitee
N
Nizar • solo_traveller • be
4
2026-04-06 • via Nuitee
O
Olivia • couple • fr
6
2026-04-06 • via Nuitee
M
mohamed • family_with_children • be
10
2026-04-06 • via Nuitee
S
Soulaimane • couple • be
5
2026-04-03 • via Nuitee
C
Cordovan • couple • gb
10
Very nice trip
Pros:

All it was so nice

Cons:

Nothing

2026-04-03 • via Nuitee
G
Gentian • extended_group • al
5
Not value the money you pay, you can find a better one.
Pros:

The rooms are clean and the clean woman very polite.

Cons:

The reception Arab old man very rude .The area very noisy due to position of the hotel next to the main road , no air condition and the TV out of service.

2026-04-03 • via Nuitee
A
Alerrandro • couple • pt
8
2026-04-03 • via Nuitee
C
Cordovan • couple • gb
10
2026-04-03 • via Nuitee
P
Petrou • family_with_children • cy
3
Anterlext
Pros:

Πρωσοπικο ειναι οκ

Cons:

Τα δωματια πολυ μικρα και η τοποθεσια

2026-04-02 • via Nuitee
J
Jibril • solo_traveller • be
6
2026-04-01 • via Nuitee
C
Caner I • extended_group • be
9
2026-04-01 • via Nuitee
P
Pazhuhan • couple • nl
6
2026-03-31 • via Nuitee
L
Lucas • extended_group • fr
6
Pros:

Hôtel très simple, la propreté n’est pas au rendez-vous. Néanmoins c’est une chambre classique pour y dormir simplement.

2026-03-31 • via Nuitee