Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Cleanliness rating cited positively
Helpful staff
Cons:
Cleanliness issues
Overpriced for the quality provided

Categories

Cleanliness
3.71
Multiple reviews reported issues with dirty linens, unclean rooms, and unsanitary conditions.
Service
7.68
Some positive feedback about helpful staff, though several reviews noted a lack of assistance regarding issues.
Location
7.72
No specific comments, but the location appears to meet expectations based on guest experience.
Room Quality
5.67
Mix of opinions with large comfortable rooms but also reports of small size and cleanliness issues.
Amenities
7.2
Some guests noted inadequate amenities, especially regarding breakfast quality.
Value for Money
6.16
Perception of overpriced accommodations, especially for cleanliness and services provided.
Food and Beverage
8.21
A few positive mentions about breakfast, though some dissatisfaction noted.
Overall Experience
5.68
Overall experience negatively impacted by cleanliness and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Modern Soundproof Rooms with Free WiFi
Enjoy a peaceful stay in our soundproof rooms with modern decor, free WiFi, and flat-screen TVs. Relax in the bathroom equipped with a shower or bathtub and complimentary toiletries. Suites even offer a private terrace for a touch of luxury.

Convenient Location and Nearby Amenities
Situated just 5 km from Brussels’ Grand-Place, our hotel is a short drive from Brussels-South Train Station. Explore the vibrant neighborhood with restaurants, shops, and a supermarket within walking distance. Bus stops 200 meters away provide easy access to the city center.

Easy Access to Attractions
Discover the city's attractions with ease, as the Basilica of the Sacred Heart is only 2 km away. Immerse yourself in the beauty of Brussels while staying at Hôtel Phénix.

Book your stay now at Hôtel Phénix for a comfortable and convenient experience.

Important information:

Please note that for non-refundable bookings made with a credit card from a third-party, the hotel will contact the guest in order to request the necessary documents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

6.5
Based on 1692 reviews
Cleanliness: 3.71
Service: 7.68
Location: 7.72
Room Quality: 5.67
Amenities: 7.2
Value for Money: 6.16
Food and Beverage: 8.21
Overall Experience: 5.68
S
Safwane • solo_traveller • be
1
Vaut pas 5 étoiles
Pros:

Rien

Cons:

Le service en soirée, j’ai attrapé des boutons..

2026-02-14 • via Nuitee
D
Diederich • solo_traveller • lu
7
2026-02-13 • via Nuitee
V
Vanrusselt • solo_traveller • be
8
Pros:

Zeer vriendelijk personeel

2026-02-12 • via Nuitee
S
Samantha • couple • nl
5
2026-02-10 • via Nuitee
G
Guy • couple • lu
7
Pros:

Proximité de l’endroit où nous devions nous rendre.
Malgré tout, nous avons assez bien dormi.
Petit déjeuner correct

Cons:

Vétusté

2026-02-10 • via Nuitee
S
Sabahe • couple • be
1
2026-02-09 • via Nuitee
M
Meta • solo_traveller • be
9
2026-02-09 • via Nuitee
M
Meta • solo_traveller • be
10
2026-02-09 • via Nuitee
A
Abdoulaye • family_with_children • fr
10
2026-02-09 • via Nuitee
N
NINBUK • family_with_children • fr
8
Pros:

Literies et chambres spacieuses.

Cons:

Toilette dans la chambre.

2026-02-08 • via Nuitee
H
Hicham • couple • fr
6
2026-01-31 • via Nuitee
K
KAOUECH • couple • tn
3
Cons:

Le personnel contrôle les clients pendant le petit déjeuner

2026-01-31 • via Nuitee
L
L. • family_with_children • be
7
2026-01-31 • via Nuitee
F
francesca • family_with_children • it
8
2026-01-29 • via Nuitee
K
kraidi • couple • es
10
2026-01-28 • via Nuitee
C
Costilla • extended_group • mx
7
2026-01-28 • via Nuitee
W
Wassim • couple • ca
4
Should be less expensive for the experience
Pros:

Easy accessible from highway and to Bruxelles .. well maintained.. clean

Cons:

Location is not that decent very noisy and not easy to park your car

2026-01-26 • via Nuitee
M
Marchiori • family_with_children • it
7
2026-01-26 • via Nuitee
T
Tanguy Nganga Mundele • family_with_children • cd
9
Pros:

La propreté, l' accueil

Cons:

RAS

2026-01-25 • via Nuitee
S
Seyed Reza • couple • nl
2
2026-01-25 • via Nuitee