Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Cleanliness rating cited positively
Helpful staff
Cons:
Cleanliness issues
Overpriced for the quality provided

Categories

Cleanliness
3.71
Multiple reviews reported issues with dirty linens, unclean rooms, and unsanitary conditions.
Service
7.68
Some positive feedback about helpful staff, though several reviews noted a lack of assistance regarding issues.
Location
7.72
No specific comments, but the location appears to meet expectations based on guest experience.
Room Quality
5.67
Mix of opinions with large comfortable rooms but also reports of small size and cleanliness issues.
Amenities
7.2
Some guests noted inadequate amenities, especially regarding breakfast quality.
Value for Money
6.16
Perception of overpriced accommodations, especially for cleanliness and services provided.
Food and Beverage
8.21
A few positive mentions about breakfast, though some dissatisfaction noted.
Overall Experience
5.68
Overall experience negatively impacted by cleanliness and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Modern Soundproof Rooms with Free WiFi
Enjoy a peaceful stay in our soundproof rooms with modern decor, free WiFi, and flat-screen TVs. Relax in the bathroom equipped with a shower or bathtub and complimentary toiletries. Suites even offer a private terrace for a touch of luxury.

Convenient Location and Nearby Amenities
Situated just 5 km from Brussels’ Grand-Place, our hotel is a short drive from Brussels-South Train Station. Explore the vibrant neighborhood with restaurants, shops, and a supermarket within walking distance. Bus stops 200 meters away provide easy access to the city center.

Easy Access to Attractions
Discover the city's attractions with ease, as the Basilica of the Sacred Heart is only 2 km away. Immerse yourself in the beauty of Brussels while staying at Hôtel Phénix.

Book your stay now at Hôtel Phénix for a comfortable and convenient experience.

Important information:

Please note that for non-refundable bookings made with a credit card from a third-party, the hotel will contact the guest in order to request the necessary documents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

6.5
Based on 1734 reviews
Cleanliness: 3.71
Service: 7.68
Location: 7.72
Room Quality: 5.67
Amenities: 7.2
Value for Money: 6.16
Food and Beverage: 8.21
Overall Experience: 5.68
S
Sarah Natascha • family_with_children • be
1
Déception maximale.
Pros:

Rien de positif !

Cons:

Le personnel était très désagréable. La femme de ménage faisait du bruit tôt le matin.
Les autres clients étaient assez bruyants.
La chambre ne correspondait PAS DUTOUT aux photos.
La douche était minuscule, avec un vulgaire rideau de douche, pas de place.
L'hôtel était loin de tout.

2026-03-14 • via Nuitee
A
Aubin-Newton • family_with_children • be
2
Une fois mais pas forcément deux fois. Peut-être si amélioration.
Pros:

Lit
Proximité du commerce grande artère.

Cons:

Pas informé à l'avance qu’il fallait prendre un badge depuis l'hôtel pour ouvrir la barrière ensuite de ramener ce badge à la réception de l’hotel.
Déjà C’était trop de vas et vient en plus pas correctement informé.

Chambre trop petite pour ce prix douche encore trop petite.

2026-03-11 • via Nuitee
A
Aubin-Newton • couple • be
1
Bof
Pros:

Rien

Cons:

Problème de parking. Pas suffisamment expliqué en ligne.

2026-03-11 • via Nuitee
R
Roby • solo_traveller • be
8
Pros:

Chouette hôtel pour une nuit juste ce s’il faut et personnel bien agréable petit déjeuner top et complet 😊rien à dire s’il le faut j’y retourne

2026-03-10 • via Nuitee
D
Damien • family_with_children • fr
7
2026-03-10 • via Nuitee
R
Rodas • couple • es
1
2026-03-09 • via Nuitee
A
Asumani • couple • se
7
2026-03-08 • via Nuitee
H
Hamza • family_with_children • be
7
2026-03-08 • via Nuitee
B
Beatris Crisan • family_with_children • ro
10
2026-03-07 • via Nuitee
S
Sonia • extended_group • de
4
Für nur 1 Nacht ok, aber Preisleistungsverhältniss nicht entsprechend.
Pros:

Die Lage, nur Auto 10 Minuten von Gare du Midi Entfernt.
Frühstück haben wir jeweils 10€ p.P jeden morgen Bezahlt am Empfang.

Cons:

Die Zimmer sind extrem Eng für 2 Personen das wir uns kaum Bewegen konnten.( Wir haben doppel zimmer mit 2 Betten gebucht)
Es gab keine gelegenheit unsere Jacken aufzuhängen , es gab einen kleinen Schrank aber keine Kleiderbügel um sachen aufzuhängen.
Bei der Buchung im Internet stand drin das Wasser Koffer und Kaffee in Zimmer Bereitstehen würde, bei Ankunft war nichts davon da. Nur ein kleiner leerer Tisch ohne Stuhl steht in der Ecke.
Mülleimer im Bad wurde nicht geleert, war noch vom vor Besucher.

2026-03-05 • via Nuitee
A
Anna • solo_traveller • pt
10
Pros:

Я була в захваті від білосніжних рушників! Від приємного персоналу, доброзичливої атмосфери, чистоти. Гарно відпочила, було тихо і спокійно після напруженого дня. Поруч багато зупинок автобусів, супермаркети, аптека, парк

2026-03-05 • via Nuitee
K
Khadija • family_with_children • fr
6
2026-03-05 • via Nuitee
T
Tshimanga • family_with_children • be
5
Pros:

Pas une bonne isolation, on entends tout les bruits des chambres de l'etage, les femmes de menage trop bruillantes en matiné, poubelle de la chambre pas vidée.
Peut mieux faire.

Cons:

L'acceuil etait bonne, disponibilité accé à la fontaine d'eau gratuite. Petit dejeuner appetissant.

2026-03-04 • via Nuitee
C
clement • couple • fr
8
2026-03-04 • via Nuitee
L
Luismar • couple • nl
9
2026-03-01 • via Nuitee
K
kanaky Gigi • family_with_children • fr
8
Équitable
Pros:

L'emplacement et le personnel

Cons:

L'agencement de la salle d'eau et les WC

2026-03-01 • via Nuitee
B
Bjorn • family_with_children • be
3
2026-02-26 • via Nuitee
P
Pepin • solo_traveller • de
3
Pros:

Very clean, nice staff

Cons:

Thin walls, very small sink, only one thin pillow, a bit broken in places

2026-02-26 • via Nuitee
K
Karim • solo_traveller • be
6
2026-02-26 • via Nuitee
V
Vungere • solo_traveller • cd
8
Pros:

L'accueil, le calme.

2026-02-26 • via Nuitee