Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness rating cited positively
Helpful staff
Cons:
Cleanliness issues
Overpriced for the quality provided

Categories

Cleanliness
3.71
Multiple reviews reported issues with dirty linens, unclean rooms, and unsanitary conditions.
Service
7.68
Some positive feedback about helpful staff, though several reviews noted a lack of assistance regarding issues.
Location
7.72
No specific comments, but the location appears to meet expectations based on guest experience.
Room Quality
5.67
Mix of opinions with large comfortable rooms but also reports of small size and cleanliness issues.
Amenities
7.2
Some guests noted inadequate amenities, especially regarding breakfast quality.
Value for Money
6.16
Perception of overpriced accommodations, especially for cleanliness and services provided.
Food and Beverage
8.21
A few positive mentions about breakfast, though some dissatisfaction noted.
Overall Experience
5.68
Overall experience negatively impacted by cleanliness and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Modern Soundproof Rooms with Free WiFi
Enjoy a peaceful stay in our soundproof rooms with modern decor, free WiFi, and flat-screen TVs. Relax in the bathroom equipped with a shower or bathtub and complimentary toiletries. Suites even offer a private terrace for a touch of luxury.

Convenient Location and Nearby Amenities
Situated just 5 km from Brussels’ Grand-Place, our hotel is a short drive from Brussels-South Train Station. Explore the vibrant neighborhood with restaurants, shops, and a supermarket within walking distance. Bus stops 200 meters away provide easy access to the city center.

Easy Access to Attractions
Discover the city's attractions with ease, as the Basilica of the Sacred Heart is only 2 km away. Immerse yourself in the beauty of Brussels while staying at Hôtel Phénix.

Book your stay now at Hôtel Phénix for a comfortable and convenient experience.

Important information:

Please note that for non-refundable bookings made with a credit card from a third-party, the hotel will contact the guest in order to request the necessary documents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: BRU

Location

Guest Reviews

6.5
Based on 1958 reviews
Cleanliness: 3.71
Service: 7.68
Location: 7.72
Room Quality: 5.67
Amenities: 7.2
Value for Money: 6.16
Food and Beverage: 8.21
Overall Experience: 5.68
M
Mohamed • couple • es
10
2026-08-27 • via Nuitee
B
B • family_with_children • fr
3
Décévant par l'hygiène de l'établissement.punaises de lit.
Pros:

L'emplacement.

Cons:

Il y'avait des punaises de lit dans la chambre ma cousine s'est faite piquée.Après l'avoir signalé nous avons changé de chambre

2026-08-26 • via Nuitee
P
philippe • solo_traveller • fr
8
A comfortable and convenient hotel
2026-08-24 • via Nuitee
Y
yoann • couple • fr
2
A éviter - et bine regarder les photos sur le site - votre chambre sera celle du bas
Pros:

La qualité de la literie - il n'y a rien d'autre de favorable a signaler

Cons:

Propreté des serviette moyenne avec des taches encore présentes - douches pour PMR donc salle de bain totalement trempé - un lavabo pour la salle de bain qui est en réalité un lave main de toilette - propreté de la salle de bain moyenne - insonorisation nul - un accueil moyen objectif vendre a tout prix la place de parking alors que le stationnement est possible dans la rue pour 50% de moins

2026-08-24 • via Nuitee
F
Filiz • couple • be
10
2026-08-23 • via Nuitee
H
Houll • solo_traveller • be
5
2026-08-22 • via Nuitee
I
Ionela • couple • be
8
2026-08-21 • via Nuitee
A
Anita • family_with_children • se
1
Pros:

L'établissement ne respectent les regles que lui même a mise en place, ne répondent aux correspondances

Cons:

La non applicatuon des régles à savoir ne prendre que la somme correspondant à une nuit si il y a un empêchement qui survient

2026-08-21 • via Nuitee
F
FLORENCE • extended_group • fr
8
Pros:

C'était très bien, propre, pas de soucis. Le petit déjeuner était bien aussi.

Cons:

le parking est à proximité, mais payant, c'est dommage, et pas évident de trouver une place dans la petite rue (sans issue) longeant l'hôtel, après on peu faire demi-tour très facilement.

2026-08-21 • via Nuitee
A
Al Kaabi • family_with_children • qa
1
Dont recommend
Pros:

Nothing is worth the like plus the owner did not refunded me eventhough i told him/her i got problems in the airport

Cons:

Mean behavior

2026-08-21 • via Nuitee
A
Ana Maria • solo_traveller • fr
7
2026-08-20 • via Nuitee
M
Michele • solo_traveller • be
8
Pros:

Propre , serviable, souriant!

Cons:

Rien 😉

2026-08-20 • via Nuitee
H
Hadja • solo_traveller • be
7
2026-08-19 • via Nuitee
E
El • couple • dz
9
2026-08-18 • via Nuitee
C
Christophe • solo_traveller • fr
7
Pros:

Chambre spacieuse et confortable

Cons:

Odeurs de cigarettes et de canabis

2026-08-17 • via Nuitee
D
DANAI • couple • gr
3
Very disappointing stay due to unacceptable cleanliness and hygiene standards.
Pros:

The location was convenient

Cons:

The cleanliness was extremely disappointing. The room and bathroom were not properly cleaned, and the towels provided had visible stains. We specifically asked for new, clean towels, but unfortunately the replacement towels also had stains. We took photos documenting these issues. This is completely unacceptable for a hotel and made our stay very uncomfortable.

2026-08-17 • via Nuitee
O
Orozco • couple • es
5
La capital y las otras ciudades muy bonitas
Pros:

El desayuno y la hubicacion regulador

Cons:

El desayuno lo mismo y el parqué del pasillo deteriorado y se escucha el ruido de las otras habitaciones

2026-08-15 • via Nuitee
L
Luka • solo_traveller • fr
10
2026-08-15 • via Nuitee
S
Sepehr • couple • be
6
2026-08-13 • via Nuitee
M
Mehmet • couple • tr
1
Cons:

Aynı tarihte yanlışlıkla iki rezervasyon yaptım. Aynı kişiler adına bariz yanlışlık olduğu açık olmasına rağmen ikinci rezervasyonun ödemesini geri yapmadı.

2026-08-10 • via Nuitee