Grand Sakura Hotel

Hotels
6.8 (170 reviews)
Jl. Prof H.M Yamin SH No. 41 , Medan , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Breakfast options
Cons:
Dirty rooms
Unhelpful service
Misleading amenities

Categories

Cleanliness
3.88
Numerous complaints about dirty rooms and facilities.
Service
8.35
Some positive mentions of staff accommodation but other instances of unhelpful behavior.
Location
8.89
Good proximity to transport options.
Room Quality
5.84
Mixed sentiments with reports of stale rooms and incorrect room allocations.
Amenities
4.87
Limited amenities described, with specific complaints about lack of advertised facilities.
Value for Money
6.83
Some guests felt the price didn't match the quality.
Food and Beverage
8.88
Positive remarks about the breakfast and dining options.
Overall Experience
6.85
Overall dissatisfaction with significant negativity outweighing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:20

Property Description

Luxurious Accommodations
The air-conditioned rooms at Grand Sakura Hotel boast modern décor, minibars, and flat-screen TVs with cable channels. Enjoy hot showers and complimentary toiletries during your stay.

Dining Options
Indulge in a variety of Indonesian and international dishes at Heritage Restaurant, offering a buffet breakfast daily. For lunch, savor local cuisine at Silk Road in an affordable buffet-style setting.

Convenient Amenities
Take advantage of free WiFi, car rental services, and complimentary parking. Enjoy recreational activities like karaoke or seek travel assistance from the tour desk staff.

Experience comfort and convenience at Grand Sakura Hotel. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 170 reviews
Cleanliness: 3.88
Service: 8.35
Location: 8.89
Room Quality: 5.84
Amenities: 4.87
Value for Money: 6.83
Food and Beverage: 8.88
Overall Experience: 6.85
R
Ronak • solo_traveller • in
10
Good
Pros:

Rooms food

Cons:

All good

2026-02-24 • via Nuitee
M
Malique • extended_group • my
9
2026-02-14 • via Nuitee
D
Dzulrizwan • solo_traveller • my
9
2026-02-10 • via Nuitee
I
Ikhwan • family_with_children • bn
10
2026-02-08 • via Nuitee
P
p • family_with_children • nl
6
Pros:

Locatie

Cons:

Herrie en lawaai van de airco

2026-01-28 • via Nuitee
S
Siti • family_with_children • my
3
2026-01-28 • via Nuitee
D
Dotti • family_with_children • id
7
Cons:

Susahnya cari makanan sekitar hotel dan juga susah cari minimarket kayak indomaret / alfamart

2026-01-22 • via Nuitee
B
Bambang • couple • id
7
Pros:

Clean room

Cons:

New tools

2026-01-19 • via Nuitee
M
Mantu Murmu • family_with_children • in
6
2026-01-14 • via Nuitee
N
nur • family_with_children • my
8
Pros:

Wardrobe and drawer lots

Cons:

During breakfast, lots of food and drinks almost finish/finish but staff did not add-on (since i went during year end maybe they are super busy). Can provide tissue too in the room

2026-01-13 • via Nuitee
I
INSUZILA • family_with_children • my
7
2026-01-03 • via Nuitee
V
Vishal Hareshchand • extended_group • id
3
Not worth !!
Pros:

Nothing was good !!

Cons:

The bed is hard , the pillow is super soft , they had no umbrella to spare for customers , They couldn't help call a taxi when needed .

2025-12-24 • via Nuitee
S
Sarah • couple • my
4
First and last
Pros:

Near town

Cons:

Bed sheet dirty..

2025-12-06 • via Nuitee
N
Nathalie • family_with_children • fr
8
Pratique mais pas super top.
Pros:

Le petit dej et le personnel. La proximité de la station de train vers aéroport.

Cons:

Rideaux déchirés, ensemble vétuste.

2025-12-06 • via Nuitee
J
Jiehah • couple • my
9
2025-12-06 • via Nuitee
A
anithah • extended_group • fi
3
Bad room :(
Cons:

No spa for women, even though the description says so and the receptionist sent us there. Room had a view of the AC equipment and the next house 3 m away. Laundry was ridiculously expensive. The front desk said to order ride to airport ourselves, because the one taxi company wasn't yet open in the morning.

2025-11-28 • via Nuitee
X
Xu • family_with_children • id
9
2025-11-24 • via Nuitee
E
Esma • family_with_children • my
7
2025-11-20 • via Nuitee
J
Jess • couple • gb
1
Avoid
Pros:

Nothing

Cons:

Western travellers avoid at all costs, this place was disgusting. They market the hotel as ‘up market’ but it is incredibly tired and dirty. We originally booked a deluxe room but it was too dirty to stay in - no windows (unlike the ones advertised), flies and mould in the shower and dirty walls. We complained and they refused a free upgrade. We paid for the upgrade to a superior as the other was too dirty to sleep in but this was also dirty - hairs and toenails under the bed, stains on the sheet, an ant in the bed and dripped food and other liquids on the walls.

2025-11-17 • via Nuitee
V
V Subramaniam • couple • my
6
2025-11-16 • via Nuitee