Museum Hotel

Hotels
8.3 (1946 reviews)
No. 74 Jalan A.S.Mansor , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Beautiful property
Friendly staff
Cons:
Noise during the night
Inconsistent customer service

Categories

Cleanliness
7.95
The hotel is clean and well-maintained, but some issues such as noise may slightly detract from the overall cleanliness experience.
Service
8.45
Generally good service from the staff, but there were some inconsistencies that affected the experience negatively.
Location
8.95
Great location, quiet yet accessible to most places.
Room Quality
7.95
Rooms are visually pleasant, but noise from the street and building maintenance can be disruptive.
Amenities
8.25
Amenities are adequate, with some areas for improvement such as information availability.
Value for Money
7.95
The hotel is priced well for its offerings, though some guests may feel the value does not completely match service.
Food and Beverage
8.45
Breakfast options are good and well-presented, but some inconsistency in service regarding charges.
Overall Experience
8.45
A generally positive experience with the hotel, though night noise and minor service issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:42

Property Description

Historical Charm
Stay in a restored historical building in the heart of George Town's UNESCO World Heritage Site.

Convenient Location
Explore nearby attractions like Penang Heritage Gallery and enjoy easy access to Little India and Clan Jetties.

Comfortable Accommodations
Relax in air-conditioned rooms adorned with colonial-era furnishings and modern amenities.

To experience the perfect blend of heritage and comfort, book your stay at Museum Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Children under 2 years stays for free when using existing beds. A maximum of one child under 2 years is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1946 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 8.25
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.45
M
Murali • extended_group • my
7
Pros:

Nearby location..parking available..cust ser good

Cons:

Room n bed n window some broken with holes..heater not working properly if 2 using

2026-03-14 • via Nuitee
E
Enric • couple • es
8
hotel boutique
Pros:

el edificio es muy bonito y restaurado , las habitaciones son espaciosas y la decoracion muy acertada

Cons:

el ruido del exterior , se oian los camiones que descargaban enfrente del hotel

2026-03-14 • via Nuitee
A
Ahmad Fadzil • extended_group • my
9
2026-03-12 • via Nuitee
あ〜 • solo_traveller • jp
10
2026-03-11 • via Nuitee
I
Ian mackintosh • couple • es
10
Pros:

It is a charming hotel with friendly staff in a great location on the edge of all that is happening but far enough not to be disturbed.

Cons:

Orange juice should be included with the breakfast, not charged extra but this is a very minor point

2026-03-10 • via Nuitee
M
Matthijs • couple • nl
8
Beautiful old hotel in Georgetown
Pros:

Beautiful old hotel in a good location near the UNESCO part of Georgetown, tucked away and quiet. Very close to New World Park food court, which is an exciting and adventurous place to dine. Bus lines to all major destinations are nearby.

Cons:

Beds literally seem antique, so they're built for shorter people and I couldn't stretch my legs on it. I would have a carpenter remove the plank at the foot end of the beds.

2026-03-09 • via Nuitee
N
Noémie • couple • ch
10
2026-03-09 • via Nuitee
A
Anil • solo_traveller • tr
7
2026-03-08 • via Nuitee
F
Farid Hajiyev • solo_traveller • az
9
Pros:

Breakfast was amazing

2026-03-08 • via Nuitee
B
Bruno • couple • it
4
Pros:

La Posizione il ristorante

Cons:

Le camere piccolissime e molto rumorose si è dormito a fatica

2026-03-08 • via Nuitee
C
crompton • couple • gb
7
Good in parts
Pros:

A beautiful old building with gorgeous decoration well located just by the edge of the heritage area.
Reception staff top notch.

Cons:

We were first shown to a room that if it had been a little bigger would have passed for a walk in wardrobe. We complained and were moved but if it was a busy time and you couldn't move you wouldn't be happy. The tiny rooms are 1st floor (UK numbering) right hand/inner side of the left hand corridor. If you're thinking of booking you need a guarantee you're not there.
Breakfast was a bit of a shambles. Wrong things brought, things not as described, some staff lovely some indifferent to your presence there.

2026-03-05 • via Nuitee
A
Arthur • couple • ch
7
Knapp genügend
Pros:

Es gibt ein asiatisches Frühstück, eher einfach.

Cons:

Wir mussten am späten Abend das Zimmer wechseln da von der Decke Wasser eindrang!

2026-03-05 • via Nuitee
L
Lynn • couple • au
7
Nice historic building but needs to be described more accurately on Booking.com so customers don’t expect a view when t
Pros:

Large room with very comfortable beds and pillows.

Cons:

Terrible view from the windows and the shutters were so hard to open so it was dark.

2026-03-03 • via Nuitee
M
Marty • couple • us
6
Pros:

Overall, the Museum Hotel is a very nice place. We loved our room for the first 3 nights. However, when we extended our stay for a fourth night, we were moved to a very small room with noisy sewage pipes running underneath. Yet we paid the same price as for the much bigger room. This room was not worth 1/2 the price we paid.

2026-03-02 • via Nuitee
L
Lydia • extended_group • my
8
2026-03-02 • via Nuitee
Q
Qiaochu • extended_group • cn
7
2026-03-02 • via Nuitee
J
James • family_with_children • sg
6
Pros:

The aesthetic of this hotel is spot on—the common areas are well-curated, and the rooms are clean. Thanks to its central location, getting around was a easy. We enjoyed the breakfast, though the included drink options were a little more limited than expected.

Cons:

The property itself is well-maintained and stylish, but the guest experience fell short in a few key areas. The staff lacked the proactive hospitality we expected, offering very little help when asked about exploring Penang. Additionally, sound insulation is an issue; noise from the corridors echoed into our room, and the celebrations nearby made for a very loud second night.

2026-03-01 • via Nuitee
V
virginie marie eve • couple • fr
9
magnifique hotel d'inspiration coloniale, personnel adorable et super carte de petit dejeuner.
Pros:

la deco et la gentillesse du personnel de l'accueil

2026-02-27 • via Nuitee
H
Hilary • solo_traveller • gb
10
Stunning period property in the heart of Georgetown.
Pros:

It was everything described in Booking.com and more besides! its a very impressive period property, beautifully maintained. There is much more to it than the description suggests.

Cons:

I enjoyed everything. Perhaps ensure that some guests don't expect a swimming pool, its only for paddling.

2026-02-26 • via Nuitee
D
deshini • couple • us
9
was a really good stay.
Pros:

we had the Longma suite and it was lovely, and huge. The staff were so friendly and the location was quite central.

Cons:

breakfast as they rarely had the choices we wanted, even though it was "free" breakfast. The pool wasn't much of a pool at all and not private

2026-02-26 • via Nuitee