Museum Hotel

Hotels
8.3 (2069 reviews)
No. 74 Jalan A.S.Mansor , George Town , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Beautiful property
Friendly staff
Cons:
Noise during the night
Inconsistent customer service

Categories

Cleanliness
7.95
The hotel is clean and well-maintained, but some issues such as noise may slightly detract from the overall cleanliness experience.
Service
8.45
Generally good service from the staff, but there were some inconsistencies that affected the experience negatively.
Location
8.95
Great location, quiet yet accessible to most places.
Room Quality
7.95
Rooms are visually pleasant, but noise from the street and building maintenance can be disruptive.
Amenities
8.25
Amenities are adequate, with some areas for improvement such as information availability.
Value for Money
7.95
The hotel is priced well for its offerings, though some guests may feel the value does not completely match service.
Food and Beverage
8.45
Breakfast options are good and well-presented, but some inconsistency in service regarding charges.
Overall Experience
8.45
A generally positive experience with the hotel, though night noise and minor service issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:42

Property Description

Historical Charm
Stay in a restored historical building in the heart of George Town's UNESCO World Heritage Site.

Convenient Location
Explore nearby attractions like Penang Heritage Gallery and enjoy easy access to Little India and Clan Jetties.

Comfortable Accommodations
Relax in air-conditioned rooms adorned with colonial-era furnishings and modern amenities.

To experience the perfect blend of heritage and comfort, book your stay at Museum Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Children under 2 years stays for free when using existing beds. A maximum of one child under 2 years is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 2069 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 8.25
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.45
R
Rosa • solo_traveller • es
8
Esencia de la historia malaya
Pros:

El hotel en si, los muebles, el gusto por conservar la esencia del edificio

Cons:

Creo que cualquier cosa compensa la exquisitez de lo que contiene el edificio

2026-05-09 • via Nuitee
U
U Z H • solo_traveller • my
9
Best boutique hotel in Penang!
Pros:

The vibe and atmosphere

Cons:

Nothing

2026-05-07 • via Nuitee
P
Patrick • solo_traveller • gb
10
A hotel full of character and excellent service
Pros:

The whole hotel has a lot of character. From the moment the booking was made the hotel was in contact. The Manager on Duty Sri, lovely lady, very accommodating. Check in was smooth. The room was spotless, water and small biscuits provided daily. Just a fantastic experience. Well done Museum Hotel.

2026-05-07 • via Nuitee
B
Brett Andrew • solo_traveller • us
8
Wonderful expensive overall, with some small hiccups
Pros:

It's a beautiful heritage building, with genuine old furniture, which adds greatly to the experience of staying in an old part of Georgetown. It's not too expensive, either, and is comfortable in a modern way.

Cons:

The air conditioning is not so strong. I also lost an expensive hair brush in the hotel room (I know it was there) and staff was unable to find/return it.

2026-05-06 • via Nuitee
J
Jean-Philippe • couple • fr
8
2026-05-05 • via Nuitee
C
Charlotte • solo_traveller • ch
6
2026-05-05 • via Nuitee
C
Camilla • extended_group • it
10
2026-05-05 • via Nuitee
B
BAOJIE • solo_traveller • cn
9
2026-05-04 • via Nuitee
P
Pachara • solo_traveller • gb
10
2026-05-03 • via Nuitee
A
Alicia • solo_traveller • es
10
Espero volver :)
Pros:

El estilo, la comodidad, la ubicación y la simpatía y profesionalidad del equipo

Cons:

Me gustó todo.

2026-05-02 • via Nuitee
M
Monique • extended_group • au
3
Must read before booking!
Pros:

The decor was very nice.

Cons:

The wooden floors creaked very loudly when walking about the room. The lift broke down on the second dayand we had to use the stairs with elderly people in our group - the sign said "use service lift" but there was no service lift. There was maintenance going on from 10:00 - 5:00pm every day. I booked the room well in advance and was never told about it. The staff member on reception was not very informed on a number of issues at the hotel, or even just general enquiries

2026-05-01 • via Nuitee
W
Wim • family_with_children • nl
6
Mooi hotel. Leuk en aardig personeel
Pros:

De locatie was goed. Meg taxi goed te bereiken midden in georgetown

2026-05-01 • via Nuitee
C
christine • couple • fr
8
Établissement avec beaucoup de charme
Pros:

Beau établissement, beaucoup de charme, excellent petit déjeuner

Cons:

Piscine petite et peu profonde, des travaux pendant notre séjour

2026-04-30 • via Nuitee
F
Florian • solo_traveller • pl
6
Beautiful hotel with nice breakfast but inconvenient breakfast hours
Pros:

The breakfast was delicious and the bed was quite comfortable. I especially liked the interieur of the hotel, the decorations were really beautiful and stylish. The pool is also quite nice. The personell at the front desk was friendly and helpful :)

Cons:

One worker at the restaurant was quite unfriendly to me. The breakfast was really great, but unfortunately it starts from 8:00 AM, which is super late imho. On my last day I had to leave around 7:30 / 7:40 already, so I kindly asked them if I could have breakfast slightly earlier than usual or if they alternatively could prepare something small for me, for take-away. One worker told me that this is not possible and she did it in quite an impolite manner.
Generally I don't really understand why they can't do it tbh. I stayed at many hotels where breakfast starts at 5 or 6 AM and in one hotel they even prepared breakfast for take-away for me at 3:45 AM, because I had to leave at 4:00 AM that morning. And here they can't do it at 7:40, I genuinely don't understand. Anyways, they brought me one lousy little biscuit to my room, maybe this was meant as a substitute for my breakfast, IDK.

2026-04-29 • via Nuitee
G
Gareth • couple • au
8
Easy access to free bus system and markets
Pros:

Quaint! History.

Cons:

Noisy at night - Commercial kitchens opposite.

2026-04-29 • via Nuitee
L
Lee • solo_traveller • my
6
Cons:

There was rattling noise the whole night which disrupted the sleep. It came from the fridge.

2026-04-28 • via Nuitee
B
Badroll • solo_traveller • my
10
2026-04-28 • via Nuitee
S
Sachiko • solo_traveller • jp
8
2026-04-28 • via Nuitee
M
Michel • family_with_children • fr
8
Très agréable séjour à Penang dans un cadre esthétique et bien situé.
Pros:

Cadre (réception, chambres) très agréables

Cons:

Dans la chambre à 5 lits : la porte de la salle de bains et l’un des sommiers grinçaient

2026-04-26 • via Nuitee
B
Benjamin Jr • solo_traveller • ph
9
2026-04-23 • via Nuitee