Carlton City Hotel Singapore

Hotels
8.8 (3317 reviews)
1 Gopeng Street , Singapore , sg

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Delicious food
Cons:
Minor cleanliness issues
Curtains did not close fully

Categories

Cleanliness
8.16
Some reviews suggest that while the hotel is beautiful, there are small cleanliness issues that could be improved.
Service
9.13
The staff is consistently praised for their warmth and attentiveness, making the stay more pleasant.
Location
9.17
The hotel is perfectly located near Chinatown, making it very convenient for guests.
Room Quality
8.62
Rooms are described as nice and ample, but there are minor complaints about curtains not closing fully.
Amenities
8.65
Facilities are noted as great, especially the rooftop bar and breakfast offerings.
Value for Money
8.61
Guests feel they received good value for their money, especially with the buffet offerings.
Food and Beverage
9.16
The food quality, especially at the buffet, received excellent reviews, with guests praising the variety and taste.
Overall Experience
8.93
Guests reported a generally excellent and enjoyable stay at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:43

Property Description

Luxurious Accommodation
Carlton City Hotel Singapore, nestled in Tanjong Pagar, offers modern rooms with fine furnishings, posturepedic mattresses, and deluxe bathrooms, ensuring a comfortable stay.

Dining and Entertainment
Indulge in a culinary journey at Plate, serving local delicacies and grilled dishes with a view of the pool. For European pastries and coffee, head to Tuxedo. End your day at Graffiti Sky Bar on the 29th floor with specially-crafted drinks and breathtaking city views.

Convenient Location and Amenities
With proximity to Tanjong Pagar MRT Station and Marina Bay, explore the vibrant Chinatown and historic shophouses nearby. Enjoy the outdoor pool, fitness centre, and 24-hour front desk services for a seamless stay.

Book now for an unforgettable experience at Carlton City Hotel Singapore!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Strictly no smoking and consumption of durian or any durian-flavored items are allowed in the guest rooms. A cleaning fee of SGD 500.00 will be imposed if the policy wasn't followed.

Access to the gym is restricted to adults aged 18 and over.

Children aged 3 - 5 years can stay free of charge when using existing bedding.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for S$ 108 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3317 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.93
F
Fwishieee Business
10
Private Event at Cooling Tower
Pros:

We had a private event at Cooling Tower and it was amazing. The team, Rodney, Zin Min, Kv and Satesh are very friendly and professional throughout the event. The food was great and cocktails are on point. Not forgetting Jack and Xiao Wei, who are both very accommodating to our event requests.

Highly recommend to host any future event here!

2026-04-18 via Tripadvisor
K
kol686 Family
10
Excellent Service and Memorable Dining Experience at Plate
Pros:

We had a wonderful experience at the Plate restaurant at Carlton City Hotel for the Hong Kong buffet. The food selection was excellent, with a wide variety of delicious dishes that were well prepared and enjoyable.

What truly stood out was the exceptional service provided by the staff. We would especially like to commend Gopala, Jackson, and Vinay for their attentiveness and professionalism. They went above and beyond to ensure we were comfortable throughout the meal.

We deeply appreciate the special care given to my mother, who is wheelchair-bound. The staff were very considerate, patient, and helpful, making sure she was well taken care of at all times. Their kindness made our dining experience even more memorable.

2026-04-18 via Tripadvisor
B
Bruno couple au
4
Disappointing and too expensive for what it is
Pros:

Location and staff

Cons:

Everything is getting old and would benefit from a renovation. The gym is a joke. The breakfast is suitable for a 3 stars hotel.

2026-04-18 via Nuitee
C
Curavale solo_traveller ro
10
Pros:

Servicii impecabile

Cons:

Nu am ce reprosa

2026-04-18 via Nuitee
H
Hal couple us
10
Good stay
Pros:

Nothing

Cons:

Nothing

2026-04-18 via Nuitee
F
Freedom20256543692 Solo travel
10
Good service
Pros:

Suresh, Jagan, Tobey gave me a good service and warm welcome.

2026-04-17 via Tripadvisor
M
Monty Chandler solo_traveller us
10
Pros:

Location is great. Quiet and comfortable rooms. Great shower! Breakfast was very good. The restaurant was empty at dinner, so we went out.

Cons:

There's nothing I didn't like.

2026-04-17 via Nuitee
S
Sandro couple it
9
Perfetto per chi si deve imbarcare il giorno dopo in nave.
Pros:

La posizione.

Cons:

Nulla in particolare.

2026-04-17 via Nuitee
M
monalizam586 Friends getaway
10
Top tier
Pros:

It was nice to be at the top bar, beautiful view and a friendly manager Rodney, we actually visited this time 2 times, and mostly we will go back by next year hopefully.

2026-04-15 via Tripadvisor
B
Benny couple id
10
excellent stay at carlton city hotel
Pros:

room ambience is great

Cons:

none

2026-04-14 via Nuitee
K
koha2025 Friends getaway
10
Buffet at the restaurant
Pros:

We have Buffet at the restaurant. The food were good and delicious. The staff, David was very friendly and super good service.

2026-04-13 via Tripadvisor
T
Timporn couple th
10
2026-04-13 via Nuitee
S
Sandra couple au
7
Great location
Pros:

Location was perfect !

2026-04-13 via Nuitee
A
Anthony couple au
7
Great location. Decent enough hotel.
Pros:

Did not have breakfast or use the restaurant at the hotel. The desk staff are okay. The concierge’s are much better than the front desk staff. The rooms are comfortable albeit a bit small. The pool and gym are pretty good. The best thing about this hotel is the location. It’s in s quieter part of Singapore but is still close enough to a railway station - Tanjong Pagar. There is a mall and arcade just across the road with some excellent restaurants, bars and cafes.

Cons:

The pool and gym close at 10pm. A bit ridiculous I thought. The lighting system in the room is very confusing and the toilet seat was very noisy.

2026-04-13 via Nuitee
A
alicetL593DX Friends getaway
10
Good food and good service
Pros:

Good food and good service. Food serving is always refilled. Fried fish is especially nice and crispy enough. The muah chi dessert is one of the best

2026-04-12 via Tripadvisor
L
LorraineF1153 Family
10
Lovely homely food and feel
Pros:

Lovely, nostalgic home-cooked style food. Friendly, professional service rendered by the staff - Gopala, Jackson, and Elaine. A nice place to spend with family and friends.

2026-04-12 via Tripadvisor
P
Pioneer33557966169 Friends getaway
10
Good 👍 day
Pros:

Gopala, Jackson service good and helpful excellent

2026-04-12 via Tripadvisor
R
ronbomba solo_traveller il
10
Pros:

A great big room with beautiful beautiful view of the island ... 🛏️ Was very comfortable

Cons:

I think breakfast should be cheaper

2026-04-12 via Nuitee
M
Mavy solo_traveller fr
10
Pros:

Rien à dire. Un sejour au top à tout les niveaux

2026-04-12 via Nuitee
R
Ruen. couple ph
7
2026-04-12 via Nuitee