Carlton City Hotel Singapore

Hotels
8.8 (3184 reviews)
1 Gopeng Street , Singapore , sg

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Delicious food
Cons:
Minor cleanliness issues
Curtains did not close fully

Categories

Cleanliness
8.16
Some reviews suggest that while the hotel is beautiful, there are small cleanliness issues that could be improved.
Service
9.13
The staff is consistently praised for their warmth and attentiveness, making the stay more pleasant.
Location
9.17
The hotel is perfectly located near Chinatown, making it very convenient for guests.
Room Quality
8.62
Rooms are described as nice and ample, but there are minor complaints about curtains not closing fully.
Amenities
8.65
Facilities are noted as great, especially the rooftop bar and breakfast offerings.
Value for Money
8.61
Guests feel they received good value for their money, especially with the buffet offerings.
Food and Beverage
9.16
The food quality, especially at the buffet, received excellent reviews, with guests praising the variety and taste.
Overall Experience
8.93
Guests reported a generally excellent and enjoyable stay at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:43

Property Description

Luxurious Accommodation
Carlton City Hotel Singapore, nestled in Tanjong Pagar, offers modern rooms with fine furnishings, posturepedic mattresses, and deluxe bathrooms, ensuring a comfortable stay.

Dining and Entertainment
Indulge in a culinary journey at Plate, serving local delicacies and grilled dishes with a view of the pool. For European pastries and coffee, head to Tuxedo. End your day at Graffiti Sky Bar on the 29th floor with specially-crafted drinks and breathtaking city views.

Convenient Location and Amenities
With proximity to Tanjong Pagar MRT Station and Marina Bay, explore the vibrant Chinatown and historic shophouses nearby. Enjoy the outdoor pool, fitness centre, and 24-hour front desk services for a seamless stay.

Book now for an unforgettable experience at Carlton City Hotel Singapore!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Strictly no smoking and consumption of durian or any durian-flavored items are allowed in the guest rooms. A cleaning fee of SGD 500.00 will be imposed if the policy wasn't followed.

Access to the gym is restricted to adults aged 18 and over.

Children aged 3 - 5 years can stay free of charge when using existing bedding.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for S$ 108 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3184 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.93
N
Navigator62201260172 Family
10
Happy birthday dinner at Plate (Carlton City Hotel)
Pros:

Located conveniently in the city centre. Had family dinner at the Plate restaurant. Nice ambience and friendly staff like Elaine who served us well. Food variety was good and delicious.

2026-03-07 via Tripadvisor
L
leejE5134ZY Family
10
Friendly and attentive staff
Pros:

Had a great experience here. The service from Deon, Elaine, Vinay was excellent . They were very friendly , attentive and make us feel very welcome .Thank you for the wonderful service.

2026-03-07 via Tripadvisor
F
Fagen solo_traveller sg
7
2026-03-07 via Nuitee
T
Trail11514335126 Business
10
great food, friendly staffs
Pros:

the location is convenient and the staffs are friendly

2026-03-06 via Tripadvisor
Z
Z7073YTjono Friends getaway
10
Food at carlton city
Pros:

Nice food at L3 buffet, nice!!

2026-03-06 via Tripadvisor
J
Jebnaleo Couples
10
Great buffet! Seafood selection is fresh!
Pros:

Great sashimi, lobster, crab legs and prawns! Was surprised that they have suckling pig as well which was good! Small buffet selection but adequate.

2026-03-06 via Tripadvisor
G
GrandTour67759167403 Family
10
Great experience in Carlton City Hotel
Pros:

Everything was good. Food is good. Worth it. Will bring family to go again. All the servicing Staff is extremely hardworking, helpful and friendly especially Madeline Tan. She went extra mile when she is station in the roast pig station and assist my son in the dessert and muah chee section.

2026-03-06 via Tripadvisor
5
568tanj Couples
10
Buffet Food very VALUE FOR MONEY.
Pros:

Outlet very clean, hygienic, great & good ambience ,have been there 5 times, food also very good & delicious,just my sincere feedback that may b needs to change few dishes of the menu, cause each time my visit there, the food was the same, although its delicious, but as time fades, needs to change a few dishes.

2026-03-06 via Tripadvisor
M
Margarita couple us
10
2026-03-06 via Nuitee
E
Estee solo_traveller au
10
Lovely hotel
2026-03-06 via Nuitee
J
JAEHUN family_with_children kr
9
2026-03-06 via Nuitee
B
beingsbelieving Business
10
Regional Training Event held at Club Lounge
Pros:

We had our training event at the Club Lounge, the view was amazing and there were ample spaces available for small group discussions. Our overseas colleagues loved their hotel rooms and facilities too.

To add on, the services of the staff were impeccable, special thanks to Juliana and Jackson for their strong support for the event!

It was a positive and great experience, we would be happy to return to Carlton City Hotel again!

2026-03-05 via Tripadvisor
M
MJKoyuki Friends getaway Bangkok
10
Great food and wine at the rooftop bar
Pros:

Had a great time with friends last night at the rooftop bar, Cooling Tower. The beef and lamb satays were delicious, as were the grilled beef steak, nachos and otak-otak! The bar had a nice vibe and it was very busy for a mid-week evening. Definitely well recommended!

2026-03-05 via Tripadvisor
S
Sylke family_with_children de
9
2026-03-05 via Nuitee
M
Mark solo_traveller gb
9
excellent
Pros:

location, transport,

2026-03-05 via Nuitee
P
Principessaciu Friends getaway Hong Kong
10
Beautiful Rooftop Bar
Pros:

Had a wonderful evening at the Cooling Tower rooftop bar. The view from the top is absolutely beautiful, especially as the city lights come on. The food was delicious and thoughtfully prepared, and the service was incredibly attentive and friendly throughout the night. A perfect spot to relax, enjoy great flavours, and take in the stunning skyline. Highly recommended! ✨

2026-03-04 via Tripadvisor
A
annietH8164HU Friends getaway
10
Great spot to chill
Pros:

Had a wonderful after-work happy hour with my BFFs at the Cooling Tower. The bar food especially the Nachos was exceptional & a welcoming change post CNY. Special appreciation to Rodney, Zhimin & KV for their warm and attentive service 🥰. Definitely be coming back again.

2026-03-04 via Tripadvisor
M
mole10r Couples Wakefield, West Yorkshire, England
8
Lovely hotel in a good location
Pros:

The hotel its self is lovely , it’s 29 floors high and close enough ( by the FANTASTIC underground) to all the attractions.
It was super clean - like most of Singapore - and felt fresh and new , as if it had been refurbished.
We were met my Amir the concierge who was immediately friendly , warm and couldn’t do enough for us .
Check in was done by David who , again , was warm and engaging & a credit to the hotel .
Breakfast was ok with plenty for western or Asian tastes , though the coffee from the machines were “warm” at best
Throughout our stay ,all the concierge team , Amir / Ravean /Jagan and Suresh were always there with a smile and complimentary brolly !!!
They also got us started with telling us about the MRT ( underground)
When we were leaving we met the GM , Douglas , who had 5 minutes chat with us and asked us about our stay , which was nice .
Apart from their appalling choice in supporting their football teams :-) they were all a credit to the hotel

( only down side , if it is a down side , was that we were trapped in Singapore because of the war up in the Middle East , so with a limited budget , we asked if they could help with a reduced rate for the 2 extra days we were forced to stay in Singapore, but we got no help , so had to swap hotels for our remaining 2 nights . I know the wars not their fault , but when you see the ruler of Dubai covering all the costs of the hotels over there , a reduced rate to help us out , would have been a nice touch - there was availability as we checked on booking.com )

2026-03-04 via Tripadvisor
A
al19082019 Friends getaway World
10
10 stars dining experience
Pros:

Had an amazing dining experience at Plate. Food is nice and service is 10 star. Special shout out to Gopala for setting up a last minute table for us because we didn't make a reservation. Jackson for his super attentive service and the rest are just as lovely

2026-03-04 via Tripadvisor
J
John couple gb
8
Fully recommend & would use again
Pros:

The location is “ down town” so it’s only a few minutes away from popular attractions , on the subway - which is fantastic and cheap . The hotel seems very new , as if been recently refurbished. Lobby is bright and airy , rooms are airy and well appointed , with all you could need . It’s about £15 taxi ride away from the air port / if you use “grab” taxi app , which is asias uber ( and very good )

Cons:

A very minor negative would be the weight of the room doors ! Sounds mad , but they are about 3” thick and REALLY heavy . I think an elderly person would struggle to open them with out help ( room 2013 )

2026-03-04 via Nuitee