Carlton City Hotel Singapore

Hotels
8.8 (3518 reviews)
1 Gopeng Street , Singapore , sg

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Delicious food
Cons:
Minor cleanliness issues
Curtains did not close fully

Categories

Cleanliness
8.16
Some reviews suggest that while the hotel is beautiful, there are small cleanliness issues that could be improved.
Service
9.13
The staff is consistently praised for their warmth and attentiveness, making the stay more pleasant.
Location
9.17
The hotel is perfectly located near Chinatown, making it very convenient for guests.
Room Quality
8.62
Rooms are described as nice and ample, but there are minor complaints about curtains not closing fully.
Amenities
8.65
Facilities are noted as great, especially the rooftop bar and breakfast offerings.
Value for Money
8.61
Guests feel they received good value for their money, especially with the buffet offerings.
Food and Beverage
9.16
The food quality, especially at the buffet, received excellent reviews, with guests praising the variety and taste.
Overall Experience
8.93
Guests reported a generally excellent and enjoyable stay at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:43

Property Description

Luxurious Accommodation
Carlton City Hotel Singapore, nestled in Tanjong Pagar, offers modern rooms with fine furnishings, posturepedic mattresses, and deluxe bathrooms, ensuring a comfortable stay.

Dining and Entertainment
Indulge in a culinary journey at Plate, serving local delicacies and grilled dishes with a view of the pool. For European pastries and coffee, head to Tuxedo. End your day at Graffiti Sky Bar on the 29th floor with specially-crafted drinks and breathtaking city views.

Convenient Location and Amenities
With proximity to Tanjong Pagar MRT Station and Marina Bay, explore the vibrant Chinatown and historic shophouses nearby. Enjoy the outdoor pool, fitness centre, and 24-hour front desk services for a seamless stay.

Book now for an unforgettable experience at Carlton City Hotel Singapore!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Strictly no smoking and consumption of durian or any durian-flavored items are allowed in the guest rooms. A cleaning fee of SGD 500.00 will be imposed if the policy wasn't followed.

Access to the gym is restricted to adults aged 18 and over.

Children aged 3 - 5 years can stay free of charge when using existing bedding.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for S$ 108 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3518 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.93
G
Go36197465605 Family
10
Great food and service at Calton City Plate
Pros:

Had such a great meal! The food tasted amazing, and the team did an excellent job — food was always topped up quickly, and used plates were cleared right away. Fantastic service all around. Will 100% return and highly recommend!

2026-08-01 via Tripadvisor
F
FarAway54972083246 Family
10
Wonderful HK buffet dinner
Pros:

Party of 6 and all of us enjoyed our buffet dinner alot.
The spread was good and service by all the staffs was immaculate , efficient and very friendly.
Special Thanks to Mr Deva, who went extra mile to give us a wonderful birthday celebration.

2026-08-01 via Tripadvisor
S
Scenic31157526421 Family
10
Restaurant called Plate, good service
Pros:

I went to the restaurant called Plate to have buffet. Their waiters and waitresses are very good especially Mr Geva. He is very polite, patience and attentive. He coordinated very well with me to arrange the birthday celebration for my husband. The buffet is value for money and the food is nice. The restaurant is clean and cozy. The location is easy to find.

2026-08-01 via Tripadvisor
F
Featheredwhale Couples
10
Friendly receptionist, hassle-free check in
Pros:

Great and hassle-free check in process, special mention to Jenna, thank you for the hospitality! My room came with a city view, it was an absolutely beautiful stay 🩷

2026-08-01 via Tripadvisor
C
Coastal43588986310 Couples Singapore
10
Excellent Service and Wonderful Experience!
Pros:

Thank you Deva and Team for the wonderful evening experience we had at Plate. We were there for my wife's birthday celebration and the team was excellent, they really made our day. Special shout out to Vina who spotted my seat was dirty and took the extra effort to clean it even when I didn't ask him to. Love it! ❤️

2026-07-31 via Tripadvisor
M
MingliE1 Family Singapore
10
Great good and service
Pros:

Convenient location
Food is great. Waiters were friendly and willing to help when in need.

2026-07-31 via Tripadvisor
A
alicejulianakoh Friends getaway Singapore
6
I'm disappointed with the Chicken Bao, Siew Mai & Prawn dumplings as they are hard like stone and not nice in taste!!
Pros:

As for location I will say is convenient & the service provided by your staffs Gopala & David was excellent 👍
They are very courteous and attentive 😊

The spread of buffet was not impressive and not valued for money compared to the Buffet I eat in York Hotel Crystal Palace and Amara Hotel, the Buffet Dim Sum cusines served in Canton Paradise & Peach Garden is 100% pure Hong Kong Dim Sum compared to those served at Plate Restaurant!

My 1st time patronising Plate Restaurant and left me with a feeling of disappointment with the Dim Sum.

Thank you and hope you will try to improve it 🙏

2026-07-31 via Tripadvisor
O
Odyssey44092687230 Family
10
Great Buffet
Pros:

Delicious and fresh food. Served by David... Very friendly and helpful.

2026-07-30 via Tripadvisor
B
baokaliao13 Couples
8
Great service
Pros:

Excellent service and great staff esp David

2026-07-30 via Tripadvisor
T
Trek21660616487 Friends getaway
10
Overall good.
Pros:

Enjoy good food and nice companies. Friendly staff.

2026-07-26 via Tripadvisor
F
Freedom08838868879 Couples
10
Positive Dinning Experience! 😊
Pros:

Today was my birthday, I decided to go for Ah Mah porridge buffet @Plate as my wife has missed porridge buffet for a long time. The atmosphere at plate was nice and relaxing. The staffs Jackson, Gopak and Deva had surprised me with a small cake with birthday song. I would want to compliment them for a wonderful experience with good food for my birthday.

2026-07-26 via Tripadvisor
T
Trip33166716898 Friends getaway
8
Porridge buffet
Pros:

Went there with friends. Porridge spread had around 10 dishes - braised fatty pork, braised duck, bean curd puff, vegetables, prawn paste chicken, eggs, aside from the usual porridge salted condiments. For dessert they have like three types of cakes, green bean soup, muah chee and chendol. Coffee and tea over machine as well. Overall an average spread with some dishes better than others. It's an experience but will probably not go again.

2026-07-26 via Tripadvisor
H
HweeChooL Friends getaway
10
excellent services, polite -
Pros:

Location: Good
Atmosphere: Good
Food: Good

2026-07-26 via Tripadvisor
S
Sunshine14272896973 Couples
10
Exceptional Service by Jackson & the Deva Team
Pros:

We had a wonderful dining experience at Plate. Jackson and the Deva team provided exceptional service from start to finish. They were warm, attentive, professional, and always made sure we were comfortable. Their genuine hospitality made our meal even more enjoyable. Thank you for taking such great care of us. We highly recommend Plate and will definitely come back on our next visit to Singapore.

2026-07-26 via Tripadvisor
C
Culture19069720055 Friends getaway
10
Ah Ma porridge buffet
Pros:

Everything good except for the muar-chi too sweet for me and the green bean too diluted.

2026-07-26 via Tripadvisor
M
motive Friends getaway
10
Comfortable and friendly atmosphere
Pros:

Good value for 1-for-1 credit card promotions. All staffs are extremely nice and attentive. Food replenishes regularly.
Will go again.

2026-07-25 via Tripadvisor
G
GoPlaces21225009083 Friends getaway
10
Yummy Suckling Pig
Pros:

Buffet food spread was nice. All ate till very full. The suckling pig dish the best! Serving was generous too. Refillable!

2026-07-25 via Tripadvisor
1
118minb Family
8
Staycation
Pros:

Staff was excellent. Mai was super great and helping us with a smooth experience. The pillows though are a bit flat. But its alright.

2026-07-25 via Tripadvisor
1
1dilipd Couples
8
Just Wonderful experience
Pros:

We had a very good experience with staff. Upon arrival at 6pm we were told that our room will not be reafy till after 9pm. Jenna upgraded our room Club Lounge and complimentary minibar. For our stay. Just like to say staff in Club Lounge were just terrific. I like to thank Ms Mala and Ms Anu.

2026-07-25 via Tripadvisor
L
LeonYu1979 Family Taipei
10
Highly recommend
Pros:

We would like to give our special thanks to Jayson and Jenna for their exceptional hospitality and professional service. They thoughtfully arranged the perfect room and bedding configuration for our family of 12, making our stay incredibly comfortable and stress-free.

The rooms were spotless, spacious, and well-maintained. The location was convenient, and the overall value for money was excellent. Thanks to their attention to detail and warm hospitality, our family vacation became an unforgettable experience.

We highly recommend staying here and would definitely choose this property again on our next visit!

2026-07-25 via Tripadvisor