Comfort Suites near Westchase on Beltway 8

Hotels
•
Comfort Suites
6.6 (577 reviews)
7707 West Sam Houston Pkwy South , Houston , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
5.49
Guests mentioned issues with odors in the room and cleanliness concerns.
Service
7.96
Service was noted as friendly; however, there were significant concerns about reception efficiency.
Location
8.5
Location received positive remarks for its accessibility and convenience.
Room Quality
5.95
Reviews indicated that the rooms felt rundown with issues like non-working appliances.
Amenities
6.48
Limited amenities were highlighted, including lack of basic toiletries and poor towel service.
Value for Money
6.94
The price was considered reasonable, but the lack of services affects perceived value.
Food and Beverage
4.48
Guests reported dissatisfaction with breakfast options and food quality.
Overall Experience
6.96
Overall experience noted as disappointing, but some aspects were satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:52

Property Description

Centrally Located near Westchase District
The Comfort Suites hotel is strategically situated near Houston's prestigious Westchase District, surrounded by major businesses like National Oilwell Varco, Halliburton, and Chevron Corp. Explore Chinatown's culinary delights just half a mile away, or indulge in retail therapy at The Houston Galleria mall and Houston City Centre.

Relaxing Amenities and Services
Guests can unwind in the outdoor pool, stay active in the fitness center, and enjoy complimentary high-speed Wi-Fi, daily newspapers, and access to the business center. The morning breakfast offers a variety of hot and delicious options to kickstart your day.

Well-Equipped Guest Rooms
Each guest room features modern amenities including a flat-screen TV, coffee maker, microwave, and a recharge device with AC and USB outlets. With a sofa sleeper, ironing facilities, and a hairdryer, comfort and convenience are guaranteed.

Book your stay at Comfort Suites for a memorable Houston experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 577 reviews
Cleanliness: 5.49
Service: 7.96
Location: 8.5
Room Quality: 5.95
Amenities: 6.48
Value for Money: 6.94
Food and Beverage: 4.48
Overall Experience: 6.96
N
Ngoc lan • solo_traveller • us
6
2026-07-18 • via Nuitee
H
Horacio • solo_traveller • us
4
Pros:

Comodo

Cons:

La tv

2026-07-17 • via Nuitee
C
Cherneva • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-07-15 • via Nuitee
D
Deja • couple • us
1
Pros:

I didn’t stay , they tried to charge me double and took money out of my account because they said check in was at 3pm but I booked my state at 8pm and they said I missed check in but it wasn’t 24 hours

2026-07-14 • via Nuitee
B
Brandi • couple • us
1
I will never stay again.
Pros:

Nothing

Cons:

Title: Request for Full Refund — Unacceptable Room Conditions, Poor Maintenance, and Possible Water-Damage Concerns

I am requesting a full refund for this stay due to the condition of the building and room, the number of maintenance failures, and serious concerns about cleanliness and possible ongoing water damage.

This was not a situation where one small thing was missing or inconvenient. The issues began immediately upon entering the property and continued throughout the hallways, room, bathroom, and sleeping area. The overall environment was uncomfortable, poorly maintained, and did not meet a reasonable standard for a paid hotel stay.

Upon entering the building, there was immediately little to no air circulation. The building felt warm, stagnant, and uncomfortable before even reaching the room. As I walked through the hallways, there was a noticeable mildew-like odor. There was also a lingering smell that suggested the carpets either needed deep cleaning or had retained old moisture, odors, or dirt over time.

By the time I reached the room, it was clear that the issues were not isolated.

First, the room had an ironing board but no iron. This may sound minor on its own, but it was the first example of the room being incomplete and not properly prepared for a guest.

Second, there were no hangers in the room at all. Again, this is a basic hotel-room necessity. A guest should not arrive at a hotel and find that there is nowhere to hang clothing.

The largest comfort issue was the air conditioning. The AC unit either did not function properly, had no working climate control, or was locked/stuck at an unusable setting. I could not adjust the temperature to make the room comfortable. During the day, heat from the rest of the building seemed to seep into the room, and the room never fully cooled down. It would get somewhat cooler only later at night. However, once the sun came up—around 6:00 AM—the room would start getting warm again.

2026-07-05 • via Nuitee
A
Alba Nelly • couple • us
8
Pros:

Todo la cama muy cómoda

Cons:

Que no avia azúcar para el café

2026-06-28 • via Nuitee
J
Jahmel • solo_traveller • us
1
Pros:

Location

Cons:

Room had a bad smell and sheets was dirty

2026-06-25 • via Nuitee
Мирлан • extended_group • kg
10
2026-06-24 • via Nuitee
R
Reynaldo • couple • us
8
2026-06-22 • via Nuitee
T
Thanh Hoa • extended_group • us
5
2026-06-13 • via Nuitee
N
Nunez • couple • us
10
2026-06-13 • via Nuitee
G
Gatson • solo_traveller • us
8
it was ok stay
Pros:

it was ok

Cons:

not many chocies

2026-06-12 • via Nuitee
J
julie • couple • us
8
The staff was friendly good location other than the handrails I had a good experience
Pros:

Location

Cons:

Not enough handrails in the bathroom

2026-06-08 • via Nuitee
G
Giselle • solo_traveller • us
10
It was very nice and clean, I would come again another time
Pros:

Very clean

Cons:

Everything was good

2026-06-07 • via Nuitee
H
Hong • couple • us
5
Not safe,
Cons:

Around 12am, people banging on the door, ask us to open the door. Initially I thought they knock on the wrong door, but they keeps banging. My husband went to the door look through the peephole. 1 each on the side, 2 at the middle, black guys with angry looking, keep banging on the door. We did not open or talk to them. Finally they left. In the morning. My husband complains to the front desk young Chinese la dy. She said she personally escort them out. My husband said: you personally escort them out? I do not believe you.
I think you are in with them.

2026-06-07 • via Nuitee
U
Ufuk • couple • us
1
2026-06-03 • via Nuitee
Y
Yuchen • solo_traveller • us
3
2026-06-01 • via Nuitee
R
reese • solo_traveller • us
3
Pros:

Clean rooms staff was nice.

Cons:

Elevator did not work

2026-05-26 • via Nuitee
D
Danh • couple • us
7
2026-05-08 • via Nuitee
K
Kanleeda • family_with_children • us
3
Pros:

Size of the room

Cons:

They gave my son and brother a room that smelled like mildew/mold.

2026-05-06 • via Nuitee