Hotel ibis Lagos Ikeja

The staff are very friendly, but the hotel is not property

Good stay

Only one towel in the bathroom. Terrible for $70 per night room. One bottle of water.

For that price I expected more, the room is very old with worn out pillows and bed and bed linen, the bathroom is stained and the bedsheet smells that it wasn’t properly dry. For £67 I expected a lot more.

I've stayed here several occasions usually when I arrive in Lagos and need an early flight the next morning and again the night before I leave for home.
The staff are friendly and helpful.
It's a basic hotel and comfortable. You get what you pay for.
There seems to be plenty of choice for breakfast.
I'd continue to stay there when I visit Nigeria.

Property needs serious remodeling and renovation. Entrance or reception area looks okay until you enter your room. Felt like i was in prison. Small room, no window, poorly lit, needs deep deep deep cleaning and complete change of fittings

The shuttle service from the airport was a very classy convenient touch. They were prompt and very easy!

The hotel was very clean, excellent WiFi and great amenities. The breakfast was great and so was the food in general.


Overall, it was a great lodging experience! Amazing value for money, and outstanding service!

The hotel is located near the airport Mohamed Murtala of Lagos, in the industrial district of Ikeja, not advisable to walk alone in its streets.
The hotel is well attended, bustling, local style food with international menus, swimming pool available and 24 hour electricity.
The staff is courteous, helpful with transportation to the airport and the price is reasonable. Only suggestion is to check the air conditioners on the fifth floor as they are too noisy.
Compared to other Ibys I have stayed at (Fez, Casablanca, Lima) this one in Lagos has a very African touch.

I had a wonderful stay at the hotel, and I want to express my gratitude for the professional staff, who were always ready to assist with any concerns I had.

However, I did notice some areas for improvement that concern me. It seemed that the management could do a better job of showing the respect and support that their employees truly deserve. Strong leadership is so important in fostering a positive work environment, and I believe they could benefit from enhancing their people management skills.

I also observed some customers behaving disrespectfully towards the staff. It was disheartening to see that management did not step in to address these situations. The employees handled it with grace, maintaining their professionalism despite being insulted, which speaks volumes about their character.

I want to commend the hardworking staff; they truly made my stay delightful, and it’s their dedication that will bring me back. Thank you all for the exceptional service during my visit.

Lovely environment

I thoroughly appreciate the hospitality I received at the hotel most especially at the restaurant, Mercy ensures my needs are certified to the fullest while ensuring happiness, this hospitality experience is wonderful and highly appreciated,

On the plus side the hotel is 10 minutes from the airport. The staff were very helpful.
On the negative side the room was too small. Ii felt very camped. The window in the room is very small. The air-condition did not provide cold air. There were insect or mosquitoes biting our feet and arms. The furniture looked very tired. The Television did not work and the IT person had to come and fix the TV. The WiFi was not reliable. The Internet page took about an hour to load.

I had a very disappointing experience at this hotel. The rooms are small and outdated, with several issues affecting my stay. The television in my room was not functional, and the sheets did not appear to be clean. Additionally, the power frequently went out, and the air conditioning was not effective – I woke up each night drenched in sweat due to hot air being blown into the room. The room also had a persistent mildew odor throughout my entire stay.

Furthermore, I was disappointed to find that fresh towels were not provided during my visit, and there were no towels available for washing either. Given the condition of the hotel, I found the pricing to be extremely high and not reflective of the quality offered. Unfortunately, I would not consider staying here again.

Average

I love staying with Ibis Ikeja, Good Food, clean room, and hallelujah eventually changed the TVs. However, on my visit on 29th January 2025 before my last on 9th February. Not happy at all at your front office service. Five emails in two weeks, not a single response. mails to your parent company bounced back because it's full. I sincerely hope this is not a case of FRAUD otherwise you will hear the last of it between FCMB & HDV Ng t/a as Ibis.

Needs a good clean
Needed somewhere to stay overnight as had a very early morning flight, only reason this hotel was booked.

Thought it was best to the airport than it actually is but still made my hight on time.

Expedia sold a premium room that did not exist. I want my money back and I am making a full complaint

Very Good experience in terms service and food.
However, the check-in time of 2pm should be reviewed downwards since check out time remains 12 noon.
Also, the consumables in the room have reduced drastically compared to my previous visits and yet room rate has gone up.

This hotel is an absolute fraud. Booked because of airport pick up but couldn’t reach them via phone or email and no one contacted me. I was given a work out dirty towel. The facility is all round dirty. Stay away from this hotel if you can. Not worth the price at all!

Poor lighting in hallway. Dingy towels but staff was friendly.