The Fresh

Hotels
Independent
7 (54 reviews)
Via Donnalbina 7, Naples, NA, 80134 , Naples , IT

Facilities

Boat tours nearby
Express check-out
Free WiFi
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Good location
Self check-in
Cons:
Poor cleanliness
Rude service
Tiny shower with drainage issues

Categories

Cleanliness
3.64
The review mentions that it is a 'horrível, não cuidado, sujo' place, indicating poor cleanliness.
Service
6.61
The review notes that there was no reception, which contributes to a lower service rating.
Location
9.65
The location is noted as good in one review.
Room Quality
6.6
No specific details provided about room quality, but implied to be poor due to overall sentiment.
Amenities
8.63
No amenities mentioned, defaulting to standard quality for this hotel tier.
Value for Money
7.59
The overall disappointment implies that value for money is subpar.
Food and Beverage
8.64
No food or beverage options mentioned, defaulting to standard quality for this hotel tier.
Overall Experience
4.61
The review expresses strong disappointment and a decision to leave the establishment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:35

Property Description

Convenient Amenities: Enjoy complimentary wireless internet and concierge services during your stay at The Fresh.

Express Services: Benefit from express check-in, express check-out, and the assistance of multilingual staff to make your visit seamless.

Transportation Options: For a surcharge, take advantage of the roundtrip airport shuttle and train station pick-up services offered by the hotel.

Make yourself at home in one of the 6 air-conditioned rooms with private balconies, iPod docking stations, and flat-screen TVs. Relax in the modern bathrooms with rainfall showerheads and complimentary toiletries. Explore nearby attractions such as Spaccanapoli and Piazza del Gesu Nuovo. With its central location, The Fresh is the ideal choice for your Naples adventure. Book now and experience the convenience for yourself at The Fresh!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NAP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7
Based on 54 reviews
Cleanliness: 3.64
Service: 6.61
Location: 9.65
Room Quality: 6.6
Amenities: 8.63
Value for Money: 7.59
Food and Beverage: 8.64
Overall Experience: 4.61
C
CICERO D
2
Não fiquem nesse lugar
Pros:

Não tive sequer coragem de ficar hospedado nele. Um lugar horrível, não cuidado, sujo, não tinha recepcionista, não tem placa de identificação no local, lugar perigoso. Zero. Coloquei uma estrela em tudo porque não tem opção sem estrela nenhuma. Por fim, fui buscar hospedagem em outro lugar. Uma decepção...

2025-10-01 via Nuitee
V
Verified traveler
6
If only the stuff be good as the location
Pros:

Location is good
Self check in
Stuff is rude
Tiny shower water don't drain

2025-09-06 via Nuitee
M
Maria Helen
8
Pros:

Good location. Walking distance to dining, shopping, port, tour meet-up areas, multiple piazzas and historical sights.

2025-06-29 via Nuitee
V
Verified traveler
4
Service médiocre, bruyant, pas de réception
Pros:

Accueil nulissime comportement du patron inadapté. Bruyant, pas du tout isolé du bruit de la rue. Inaccessible avec des bagages : porte d'entrée lourde et minuscule. Accès dangereux en bord de rue sans trottoir.

Attention : pas d'accueil physique. Il faut appeler avec votre portable personnel un numéro italien une fois arrivé dans la rue avec vos bagages en plein dans la circulation. Et là ça ne suffit pas. Alors que vous êtes debout dans le bruit à vous coller au mur pour ne pas vous faire renverser par un scooter, le patron ne vous donne pas le code. Il vous demande de télécharger une application de messagerie instantanée (!) Si vous y arrivez, il ne vous enverra pas le code d'entrée à 3 chiffres, mais un long message vocal en anglais avec un accent tellement mauvais qu'on n'a pas compris le code et qu'il a fallu le rappeler une 2eme fois pour qu'il soit d'accord pour nous donner ce code de vive voix.

En clair si vous n'avez pas de smartphone, ou que vous n'êtes pas un geek à l'aise avec le numérique en plein brouhaha de rue, ou que vous ne parlez pas anglais, vous ne pourrez pas accéder à votre chambre.

Je garde le meilleur pour la fin : il a voulu nous faire payer la taxe de séjour pour notre enfant alors que notre réservation indiquait bien qu'il avait moins de 15 ans (donc gratuit). Il a même menacé d'appeler la police parce qu'on refusait de payer une taxe qu'on ne devait pas... Quel sens de l'accueil !

2025-04-26 via Nuitee
J
John
6
Nice Clean Hotel
Pros:

We ound the property met our expectations but was a little difficult to find. All in all, we were happy with our stay.

2025-03-27 via Nuitee
B
Britt
8
Pros:

Prima hostel en schone nette kamer, eerder toegang gekregen tot de kamer door te bellen met de eigenaar bij aankomst. Op loopafstand van veel bezienswaardigheden.

2024-08-07 via Nuitee
C
Carmen
2
Pros:

FOR US THE LOCATION WAS SCARED. NOBODY IN THERE , ENTRACE OF HOTEL WAS DARK PLACE, AND THE PRINCIPAL DOOR VERY DURY.
NEVER COME BACK SORRY

2023-05-06 via Nuitee
A
Arianna family_with_children
2
Pros:

Non e' un hotel 3 stelle ma un b&b senza accesso diretto, bisogna entrare in un palazzo. Non c'è nemmeno l'ascensore perche di uso condominiale e bosogna essere in possesso della chiave che ha solo il gestore che non è mai presente in struttura. È piu caro di altri hotel 3 stelle molto belli e puliti. Altamente sconsigliato.

2023-01-24 via Nuitee
C
Colin family
2
Pros:

TL;DR : This is NOT a hotel. It is a BnB-like accommodation with misleading advertisement. Owner also tries to browbeat negative reviews by threatening calling the cops.

We arrived in a graffiti laden alleyway at around 4pm, well within the 2 to 8pm check-in time (front desk is supposed to be open from 8am to 8pm) to a door with a lockbox.

We ring the location and get no answer. We find a note that says that we need to contact someone through WhatsApp if it's after 2pm. Which is... highly irregular.

Contact the number (good thing we had international data) and no response so I start looking at the lockbox. Within seconds, I get it open and find a bunch of keys. Didn't feel comfortable taking the keys so I tried to close the box again but couldn't anymore.

After nearly 2 hours! I finally get a response after I contacted Expedia to get a refund. He gives me instructions to open the lockbox and tells me it's my fault because we checked-in after 2pm. We got no instructions of that sort from him (or at all).

Turns out, the lockbox code was not one that I had tried which now freaks us out considering how easy it was to open, anybody could have made doubles.

Asked for a refund directly because both not a hotel room or safe and he refused. Ended up going elsewhere. After he saw a negative review on google, he sent us the cop threat.

This is NOT a hotel. Nobody works here. The 8am to 8pm front desk is a lie and is not manned. We even saw other people waiting the next day.

2022-09-03 via Nuitee
D
Dani
10
Pros:

Posizione strategica e vicinissima alla fermata metro. La camera molto spaziosa e pulita, ottima l'accoglienza di Pina al desk. Consentono di lasciare il bagaglio nella sala comune anche dopo il checkout. Consigliatissimo.

2022-08-07 via Nuitee
R
Robert
8
A great b'n'b
Pros:

Riktigt bra b'n'b i ett grymt läge i Neapel.
Gångavstånd till det mesta, många bra restauranger i området.
Rent och snyggt och bra service.

2021-06-08 via Nuitee
J
James
8
Pros:

good location and good service

2019-10-15 via Nuitee
V
Verified traveler
4
Ok place to dump you bags and get clean.
Pros:

Great location. Inexpensive price. No air conditioning. Hot. Had to sleep with windows open. Noisy all night long.

2019-10-15 via Nuitee
G
Gonzague
10
Nice hotel
Pros:

Nice hotel for the price. Really well located closed to the city center.

2019-08-05 via Nuitee
A
Ann-Charlotte
4
Pros:

Det utlovas för mycket i beskrivningen. Transfer till/från flygplats inte möjlig, incheckningstiden stämmer inte, personal dålig på engelska, ingen fungerande hiss, urdålig frukost (fungerar kanske för italienare), en dag var tydligen duschhanddukarna slut och då fick vi handdukar istället, fungerar inte så bra.

2019-06-23 via Nuitee
C
Christophe
6
Bof
Pros:

Ce n’est certainement pas un 3 étoiles. Tout est super cheap même si la réceptionniste est super sympa ça reste un hôtel improvisé dans une ville bâtisse au charme local certes mais c’est un bed & breakfast. A ce prix là un air b n b serait mieux

2019-05-27 via Nuitee
E
ERIK
10
À conseiller
Pros:

Quelques chambres au 2e étage d’un bâtiment ancien dans une rue calme à 2 pas de la vieille vile. Très bon accueil. Personnel charmant. Chambre spacieuse avec petit balcon relativement calme grâce au double vitrage. Petit déjeuner simple mais bon. Très bon rapport qualité prix dans l’ensemble.

2019-01-09 via Nuitee
B
Belinda
8
Pros:

El alojamiento muy céntrico y la chica que lo atiende muy amable. Las instalaciones correctas

2018-12-10 via Nuitee
N
Natalia
6
Pros:

Bien, el wifi es poco malo

2018-09-22 via Nuitee
T
Terry
2
Pros:

Don’t stay here is my best recommendation. Find a different Hotel

2018-09-09 via Nuitee