Aloft Cancun

Just a one night stay. Actually forgot my smartwatch there and they held on to it for me until I came back in april to claim it. Wonderful service and wonderful location.

I can’t express enough how informative, helpful and all around amazing Mario was, he made my stay a delight.

If I needed information he was there and when I was having a rough morning due to a communication issue with my adventure tour he did he best to turn my frown upside down. Thank you again.

Also the location is amazing, it was clean welcoming and a place I’d recommend

Mario and the front desk team as well as everyone else really was exceptionally friendly and helpful during my stay. They make you feel welcome and comfortable as soon as you walk in the door! The Aloft Cancun is in a fantastic location. The room was clean and well attended to during my stay. Next time in Cancun I will be coming back here!

She was very polite and helpful. Did an amazing job cleaning. Roxana was great

They do not clean rooms even we asked for the service .
When we at the checked-in, I had 2 nights using points the 3rd night pay, I asked the front desk to check me through all 3 nights, he said he is doing it and charged a deposit for the 3rd night. But when we came back the 3rd night afternoon, the room keys didn’t work. Went downstairs after waiting in the long line, I was told I have to re- check in. Go figure.

Alexis and Mario were amazing. Service was great will def be returning

Really nice hotel with lovely staff. Not giving 5 stars only because the breakfast could be improved. Mario was very helpful, thank you for everything!

So glad I booked Aloft for my solo trip, staff were pleasant and helpful, Mario at the front desk was amazing! The location is perfect the beach, restaurants, coco Bongo is walking distance from the hotel. Rooms were clean, comfortable beds. My favorite is the rooftop pool overlooking the beach and the free drinks. Will definitely come back

Scam! They take a deposit and once you leave the hotel they claim you caused damage so they can keep it. I have always respected the premises and this is the first time this has happened to me. They say the sheets were stained and they couldn't get them clean. The sheets were clean when I left the hotel. Don't be fooled!!! What's more, you pay for an "open bar" option, but when you arrive during the bar's opening hours at the weekend, they say that it is closed on an exceptional basis. Avoid this place.

Great experience. The staff are very helpful. Mario accommodated our early arrival and got us into a room as fast as possible. Mario’s knowledge of the area and recommendations were very good. We were offered free towels to take to either the beach or the rooftop pool which was a good touch, especially arriving so early in the day. The hotel also offers an open bar with a wide variety of cocktails from 9am to 9pm.

Our experience was absolutely unmatched mostly because of Mario’s hospitality! Our flight was super early coming in and we knew we had to wait but Mario was so kind and went above and beyond for us to be able to check in early. He is also a wealth of knowledge of the area and recommended some very good spots for us to check out while our stay here! Thank you Mario for your kindness it definitely doesn’t go unnoticed!

The vocation was great. The rooms were pretty good the value the cleanliness was very good amenities not bad and the service Mario in particular his service was exceptional. His kindness was above and beyond his helpfulness, was second to none that is one valuable employee that you guys have. I hope you guys know what a great worker and exceptional person. Yourcoworker is I will come back here again for all those reasons especially because Mario works there thank you Rodney

Loved my stay at Aloft. Mario was such a delight and helped made my stay super comfortable. I’m sad leaving Cancun but I’ll be back soon. Will stay here again next time. Thanks again Mario!

Location was perfect if you like to party and enjoy nightlife.
Staff were very helpful especially Mario.
We had no problem with communication as all staff spoke fluent English.

The best location and price
I recommend this hotel
Supermarket near
Beach near
Coco bongo near
Bus atation near
I will rerurn to this hotel
8th floor 803.room number

It’s in a convenient location. Alexis at the bar was great at mixing drinks, we had a wonderful time having complementary drinks ( don’t forget to tip the bar attendant ) drinks are free.
The hotel is clean and they clean the rooms every day without your request.

Beatuful location, cleaning room, beatiful atmosphere and wonderful service from Mario. He is very friendly with people, give information and recommendations on Hotel.

This hotel is right downtown. You can easily walk everywhere, and if necessary, ride the bus, as the bus stop is across the street. Bus fare is 12 pesos (the driver makes change).

The free open bar, with a great bartender named Fernando, is open for .....12 hours! With Fernando behind the bar you will never want to leave! Nice rooms, good shower and easy check in with extremely helpful staff.

We will be back. Hope to see you there!

Great place for all it can offer and the convenience of how close everything is. The staff are very accommodating, Mario at the front desk helped me with a smooth check in and check out. They recommended some great spots to eat and check out. The bartenders, esp Willy Alex go above and beyond for your drinks (definitely have to take advantage of the 9AM - 9PM open bars. Overall great service.

Mario really came through, and honestly—finding a clean hotel with kind people after a canceled flight is huge. The double rate at the Ziva was not worth it. double-rate sting hurts 😩, We landed at this Hotel for just one night somewhere decent and good people. Thank you 🙏🏼