Hotel du Vin & Bistro Birmingham

am writing to formally raise my concerns regarding my recent stay at your hotel. Unfortunately, my experience fell far below the standard I expected, and I feel compelled to request either another stay or a refund.

The issues began when the blind pull cord in my room broke. The response time to fix this was slow, and what should have been a quick resolution turned into a major disruption. Initially, I was told I would be moved to another room, so we packed up our belongings. However, instead of being moved, staff entered the room with ladders to attempt repairs. This was both unprofessional and intrusive, particularly as I had to explain to them how the blind should be fixed.

On returning later that evening, I expected to find the room reset, blinds drawn, and bed turned down, but this was not the case. The sofa in the room was also in an unacceptable condition, with heavy staining that made it unsuitable for use. Frankly, it is not of a standard I would expect to find in any hotel, let alone for the price I paid.

While I understand renovations may be ongoing and note that a couple of complimentary drinks were offered, these do not address the fact that the room itself was not up to standard and the service was poorly managed.

Given the above, I believe it is reasonable to request either a refund or the opportunity to return for another stay under improved conditions. I hope you will take this matter seriously and provide a prompt resolution.

Lovely hotel, really courteous polite staff.

Always a fabulous hotel , nice quality beds , fabulous bathrooms .

Overnight stay for a work dinner - lovely comfy bed, nice bar downstairs, good shower - no complaints!

Lovely hotel in a great location.

Great hotel, bistro, bar and food wonderful.

Missed breakfast daily as had to be out pre the restaurant opening which was a real shame.

Excellent hotel in great location, loads of bars and restaurants in walking distance

Good central position. a bit soulless. Service limited, no one to help with bags. Nice room but would go somewhere else next time.

Very helpful and friendly staff, room was lovely and bar area nice to relax in.

I was just expecting more I think. The room felt very tired and dated, although the room was large, it was dark and not very welcoming. All the fixtures and fittings were tired around the edges, and quite dusty. The bathroom was large and the shower huge and to be fair was all very clean. Toiletries etc lovely touch. Bed very comfortable and I slept well. I just think as I say, the room I was in was tired and nothing special. I only stayed for one night and if I had been staying any longer I think I would have been quite disappointed.

Unfortunately our stay was a little disappointing for this standard of establishment.
It was lovely to get upgraded to a junior suite and receive a complimentary drink in the bar. The room was starting to look a bit tired, but the bed was comfy and its always nice to find some fresh milk in the fridge.
We had dinner in the restaurant where we both has the Entrecote Steak, whilst mine was no better than ok my wife's was mostly fat and gristle in all honesty not acceptable considering they are £35 each.
But to be fair they removed Mel's steak from the bill without argument.
So all-in-all not an unpleasant stay but not really upto the standard we have come to expect from Hotel du Vin.

Short business trip.b

Great and gre

Room was very dated. Food and drinks were excellent

Stayed in room Taylor Port for 1 night with my wife. Room was fine, but the bathroom was a disgrace. Stains in the toilet and sink, while the shower dispensed only very hot water on the coldest setting. I call it a shower despite it being a fixed shower head from above and not the handheld ones, which most hotels have - not to mention it wasn’t a standalone shower but combined with the bathtub. I was so disappointed I checked out early and stayed in the hotel down the road, namely Grand Hotel. I’ve stayed in HDV at least 20 times, but based on my recent experience I shall not be returning.

Stay was excellent, friendly staff and free glass of wine on arrival

Food and drink were excellent,room was amazing.

Perfect stay

Good stay. Pommery room. Breakfast service great. Dinner service ok. Toilet seat needs replacing