Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent customer service
Great location
Clean and spacious rooms
Cons:
Breakfast organization
Room size and cigarette smell on floors

Categories

Cleanliness
9.98
Everything was clean and fairly new and didn’t feel run down.
Service
10
The customer service was beyond excellent, with friendly and helpful staff.
Location
10
Great location, can easily access shopping and dining.
Room Quality
9.98
Rooms were spacious with blackout curtains and beautiful views.
Amenities
9.98
The gym and pool were very nice, although the pool was closed for servicing.
Value for Money
9.48
Overall a good experience, but some expectations on room size were not met.
Food and Beverage
8.98
Breakfast organization could be improved, and there is a lack of non-Chinese choices.
Overall Experience
10
Overall it exceeded my expectations, and would recommend to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:47

Property Description

Luxurious Amenities and Services

Jing An Shangri-La, West Shanghai offers a range of luxurious amenities, including a spa, indoor pool, and gourmet dining options. The property's elegant design and spacious guestrooms provide a comfortable and stylish stay for guests.

Convenient Location

Situated in the heart of Jing’an District, the hotel is just a short walk from popular attractions and public transportation, making it an ideal choice for both leisure and business travelers. With easy access to the subway station and major airports, guests can explore the city with ease.

Dining Excellence

Guests can indulge in a culinary journey at the hotel's western-style and Chinese restaurants, each offering a unique dining experience. From international cuisines to contemporary Chinese dishes, there is something to satisfy every palate at Jing An Shangri-La, West Shanghai.

Experience luxury and convenience at Jing An Shangri-La, West Shanghai. Book your stay now for an unforgettable hotel experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that hotel staff may contact you directly for signing the documents of pre-auth/ payment if you book a nonrefundable rate. A prepayment deposit is required to secure your reservation.

Please note that for free-cancellation bookings, guests should cancel before 16:00 of the day before check-in day.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 120 per day.

Location

Guest Reviews

9.8
Based on 490 reviews
Cleanliness: 9.98
Service: 10
Location: 10
Room Quality: 9.98
Amenities: 9.98
Value for Money: 9.48
Food and Beverage: 8.98
Overall Experience: 10
L
Leslie • solo_traveller • gb
9
I loved it and will be back as soon as I can.
Pros:

Exceptional hotel and great staff.

2026-05-09 • via Nuitee
S
Said • solo_traveller • de
10
Pros:

Lage , Sauberkeit, personal ,

2026-05-08 • via Nuitee
T
TsungHsien • couple • tw
10
2026-05-04 • via Nuitee
L
Lei • extended_group • au
9
2026-05-01 • via Nuitee
Y
YANLI • solo_traveller • sg
10
Very modern/convenient hotel .
Pros:

Room design is very good, convenient and user friendly. Very clean, staff is very helpful, prompt reply to all questions. Location is very good, easy to get cab and all drivers know how to get there .

Cons:

Breakfast area : very hard to find appropriate cutlery, no spoon/tea spoon available next to yougurt /musli section, no soup spoon available next to soupy dishes . Must ask it from staff . This is not considerate

2026-04-29 • via Nuitee
V
Valeriy • solo_traveller • ru
9
Pros:

Завтрак понравился, большой выбор блюд и вкусно!

2026-04-28 • via Nuitee
T
Trail29362816726 • Solo travel • New York City, New York
2
Coasting on the Name: DO NOT Waste Your Amex Benefits Here
Pros:

My first Shangri-La stay. Almost certainly my last.

The room had visible mold in the shower, an aged and cracked shower mirror, and one morning reeked of cigarette smoke with no air purifier in sight. At a five-star property in 2026 in Shanghai. Embarrassing.

At check-in, I was told I didn’t qualify for the upgrade booking through Amex as part of my credit card benefits, only for the same front desk clerk to immediately offer me a paid upgrade to a different room on a higher floor. So the rooms existed. The upgrade was possible. It just required my wallet. That’s not policy, that’s a hustle. If you’re planning to use your Amex benefits here, don’t. Burn them at a property that actually honors them; this isn’t the place.

On departure, I had a lot of luggage which was not easily manageable. Nobody offered to help. Nobody asked how my stay was. Just a deposit refund and a “K, bye.” At the Shangri-La.

Breakfast staff were already short and annoyed before the restaurant had served a single guest. It opened literally 30 seconds prior to me walking in.

Afternoon tea was the one bright spot, but only because of the lovely women working it. They were so kind, attentive, and really tried to make it a beautiful experience despite the hard product failing to deliver a great experience. The food was dated, overly sweet, and worse than teas I’ve had at no-name establishments, including one in a mall in the middle of Bangkok. Warm scones and polite staff can’t carry a whole service especially one for CNY 569!

The Kerry Centre attachment is convenient. That’s the entire pro column.

Don’t book on the strength of the name. The badge is doing all the work, and there’s nothing underneath it.

2026-04-26 • via Tripadvisor
G
Grigoratou • extended_group • gr
10
2026-04-26 • via Nuitee
G
Goran..S • solo_traveller • rs
10
2026-04-26 • via Nuitee
M
Mika • couple • jp
10
2026-04-26 • via Nuitee
J
Jayani • family_with_children • sg
10
2026-04-22 • via Nuitee
D
DongEun (Eric) • extended_group • kr
9
2026-04-21 • via Nuitee
K
Kenneth • solo_traveller • ph
10
2026-04-20 • via Nuitee
K
Ksenya • solo_traveller • ru
10
2026-04-20 • via Nuitee
Ömer Faruk • couple • tr
10
Mükemmel bir otel
Pros:

Kaldığımız oda mükemmeldi odada hiçbir eksik yoktu diyebilirim

2026-04-19 • via Nuitee
D
Danny • solo_traveller • tw
10
2026-04-18 • via Nuitee
A
arkom • Family • Bangkok
6
Not bad but also not good
Pros:

Nothing really negative or positive to say. Booked through Amex FHR, which was never acknowledged although benefits were explained. There was no mention of room upgrade, but when I inquired, they informed me that the room type I had booked was not eligible. They even displayed the upgraded room options on their screen, just to clarify, I didn't push the matter they showed it me voluntarily.

There are 2 types of standard rooms deluxe and premier. I booked the premier which was the only one available and that was considered the upgradable room. They have club rooms but they won't upgrade to them unless you book a club room. They did give us a high floor corner room which was nice.

For some reason the only electrical outlet is on one side of the bed. There's another one at the desk but it's inconvenient. I called to front desk to ask if there was another one any in room, but they had a hard time understanding my question, which brings up another issue. English is not a strong point at this hotel and communication at times can be a bit frustrating.

Breakfast was disappointing, if it wasn't included in the rate i would've skipped it. Variety is there but everything just tasted bland.

Location is convenient and pretty easy to get around.

2026-04-17 • via Tripadvisor
R
Raymond • solo_traveller • gb
7
2026-04-17 • via Nuitee
M
maxxxyz • family_with_children • ch
10
Pros:

Amazing hotel, service and location.

2026-04-17 • via Nuitee
F
Fiona • family_with_children • au
10
The staff were very kind and the hotel fabulous
Pros:

It was well located and well appointed

2026-04-15 • via Nuitee