Especen Hotel

Hotels
7.7 (178 reviews)
28 Tho Xuong Street , Hanoi , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Express check-in/check-out
Car hire
Currency exchange
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
No elevator
Noise issues

Categories

Cleanliness
6.45
There were reports of a large bug in the bathroom and some areas needing maintenance.
Service
8.45
Staff were welcoming and helpful, assisting with luggage.
Location
8.95
Great central location beside the cathedral with nearby cafes.
Room Quality
6.95
Rooms are large but outdated, with some concerns about noise from the air conditioning.
Amenities
7.45
Basic amenities available, but room decorations need upgrades.
Value for Money
7.95
Good value for a clean and decent hotel despite some shortcomings.
Food and Beverage
7.95
Close to popular cafes and a pho-only breakfast restaurant.
Overall Experience
7.45
A mixed experience with strong points in location and service, albeit with some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:46

Property Description

Central Location in Hanoi's Old Quarter
Especen Hotel - The Original Chain is nestled in the heart of Hanoi’s Old Quarter, just a short walk from the iconic Hoan Kiem Lake. Immerse yourself in the vibrant surroundings and explore the rich culture of the city.

Convenient Travel Services
Enjoy a hassle-free stay with our convenient travel services. From vehicle rental to visa extensions and ticket bookings, we've got you covered. Leave the logistics to us and focus on creating unforgettable memories during your trip.

Comfortable Accommodation with Modern Amenities
Relax in our air-conditioned guest rooms equipped with free Wi-Fi, a TV, minibar, and telephone. Unwind after a day of sightseeing in your private bathroom with shower facilities. Your comfort is our priority.

Experience the best of Hanoi at Especen Hotel - The Original Chain. Book now for an unforgettable stay.

Important information:

Guests who require an extra bed will be provided with an extra mattress. Extra bed rates apply (see Hotel Policies).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for VND 100,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 178 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.95
Overall Experience: 7.45
C
Cyrille • family_with_children • fr
4
2026-02-22 • via Nuitee
I
Isik • family_with_children • my
9
Pros:

Good location

2026-02-12 • via Nuitee
L
Liam • couple • mt
7
Stop to shower on the way to night train.
Pros:

Location is fantastic, bang in the city center.

Cons:

Hotel a bit on the older side (photos require a bit of an update).
Room was on the 4th floor without escalator available.

2026-01-20 • via Nuitee
A
Alberto • couple • it
9
2026-01-20 • via Nuitee
R
REGIS • family_with_children • fr
9
Pros:

La gentillesse de l'accueil, un prix très correct,une chambre spacieuse

Cons:

Lors des passages dans le couloir la lumière gêne,et l'on entend les gens

2026-01-19 • via Nuitee
N
Nelia • family_with_children • sg
8
2026-01-15 • via Nuitee
T
Teck Soon • family_with_children • sg
9
2026-01-07 • via Nuitee
N
NGUYÊN • family_with_children • vn
10
2026-01-05 • via Nuitee
A
Ari • family_with_children • fi
3
Ikävä pettymys, jokseenkin hyvän alun jälkeen.
Pros:

Olemme valinneet tämän hotellin ennenkin, viime vuonna 7 yötä, samoin tänä vuonna. Sijainti on loistava ja yläkerroksien parveke riittävän tilava, jossa on kiva nauttia aamukahvit.

Cons:

Ajattelimme, että ensi vuonna tulemme taas, mutta tämän kokemuksen jälkeen emme valitse enää tätä hotellia. Hotellin henkilökunta järjesti meille ikävän kokemuksen. Siitä jäi todella ikävät muistot.
Toiseksi viimeisenä päivänä meitä syytettiin hotellin pyyhkeen likaamisesta!
Nenämme eteen työnnettiin aggressiivisesti kännykkä, jossa oli jokin epäselvä harmaa kuva. Nainen naputti puhelimen näyttöä kiivaasti ja hoki: yesterday, yesterday....ja tuijotti meitä vihaisesti.
Ahaa, kuva näyttää esittävän pyyheliinaa. Sitten meiltä vaadittiin maksua käytetystä pyyheliinasta.
Toinen pyyhkeistä oli ollut suihkutilan lattialla. Lattia oli märkänä erittäin liukas, joten laitoimme pyyhkeen estämään liukastumista.
Tämä on taatusti maailman ainoa hotelli, joka laskuttaa siitä, että pyyhe on lattialla.
Ostimme hotellille uuden kylpypyyhkeen.
Yleensä pesutilassa on pieni matto, joka estää liukastumisen, mutta ei Especen-hotellissa. Henkilökunta oli sitä mieltä ettei sellaista koskaan kuulu olla. He väittivät, että pyyhe oli likaantunut lattialla. Jos näin oli, syy on likainen lattia. Hotellin vastuulla on pitää lattiat puhtaina. Pyyhe tosin oli harmaa ja nuhruinen jo alun alkaen. Onko tämä hotellin tapa maksattaa pyyhkeet asiakkailla?
Entä jos asiakas liukastuisi ja löisi päänsä?
He yrittivät vaatia huonemaksua uudelleen. Outoa, että heille oli epäselvää olemmeko maksaneet huoneen.
Maksoimme heti tullessa varatut 7 yötä. Maksaessa tilanne oli heille jotenkin sotkuinen. He sekoilivat päivissä. Onneksi meillä on dokumentti.
Huoneessa ei ollut naulakkoa, edes yhtä koukkua tai naulaa vaatteille.
Menimme kysymään olisiko hotellissa jokin pieni naulakko. Ei ole, kuului vastaus. Ripustimme vaatteet ikkunakaltereihin roikkumaan. Sitten saimme naulakon.

2025-12-23 • via Nuitee
P
Poorvaj • couple • in
9
Clean and Worth the Money for an Wonderful Stay
Pros:

Located in Old Quarter and walkable to Hoan Kiem Lake and Night Market. We even walked to the Train Street - about 20mins walk.

Cons:

Have to walk up to the room.

2025-12-22 • via Nuitee
V
VENKATA SRAVANTH • family_with_children • in
10
Excellent and helpful
Pros:

The staff was very helpful and maintenance was clean

2025-12-18 • via Nuitee
M
Maurizio • solo_traveller • it
4
Pros:

Il proprietario e parte dello staff.

Cons:

Il microfono sotto alla finestra, che urlava tutte le mattine, alle ore 07:30!!!!

2025-12-16 • via Nuitee
R
Roxanne • family_with_children • ca
8
2025-12-14 • via Nuitee
G
Gilbert • extended_group • ph
8
2025-12-02 • via Nuitee
E
Emma Freer • solo_traveller • gb
5
An ok hotel in the heart of the old quarter.
Pros:

I liked the location which was great. Very close by to the cathedral so you can hear the bells (at all times of night and day) . Bed was comfy and it had large windows and a balcony to walk around to see the view. Cool view at night.
It was clean and it was nice to have a hairdryer.
There are some nice cafes next door and opposite for breakfast.

Cons:

The room was large with the noisiest Aircon unit Ive ever heard. I thought it might drop off the wall at one point. I had earplugs to help relieve the noise.

The room was large but needs an upgrade with some decoration..

Bathroom was very tired and small. I didn't take a shower as it wasnt a great place to be and the water goes all over the toilet, floor and sink.

There is no elevator as it's an old property. You can only get to the rooms via a winding staircase. i was on the fifth floor. The hotel helped me with my luggage.

2025-11-29 • via Nuitee
P
Paweł Furmaniak • extended_group • pl
8
2025-11-17 • via Nuitee
J
Jacklyn Rose • solo_traveller • ph
3
Not good
Pros:

Big room, ok if you only have a backpack with you and no luggage

Cons:

Winding staircase, dim corridor, somewhat rude staff,

2025-11-10 • via Nuitee
P
Pascual • extended_group • ph
9
Explore Hanoi like a local!
Pros:

Especen's central location, just beside the cathedral, and their welcoming staff who will go out of their way to accommodate you are the best parts about this hotel. Bonus points that there is a pho-only breakfast place right outside that serves the best beef pho!

Cons:

Quite a struggle if your room is located higher than the fourth floor, as the place doesn't have a lift. But the staff are so nice, they will help carry your luggage :)

2025-10-27 • via Nuitee
C
Camille • family_with_children • fr
8
2025-10-23 • via Nuitee
Y
Yoshihiro
8
Pros:

立地は最高です。ただし、タクシーが入って来られません。はじめはわかりづらいかもしれません。周辺に有名店があります。

2025-08-11 • via Nuitee