Fairfield Inn & Suites Houston-North Spring

Dirty outdated rooms

Exterior looks newer, inside hallways and rooms are weary. Peeling paint on doors, a/c that cools but doesn't remove the humidity (maintenance issue), toilet didn't work in the first room so we were moved to another where the sink faucet and toilet paper holder were never anchored to their respective places (flopped around, both of them). Cruddy caulk in the bath in need of renewing. A used bandaid fell out of the lil basket that holds the coffee packets, lordy. Unlike any other Fairfield or Marriot I've stayed in. All that said, the room was very well soundproofed so that the deafening interstate traffic was absolutely not a problem at all, which was wonderful.

The hotel wasn't very pleasant. It had nothing to do with the service, but rather with the hotel's upkeep. The carpets, lobby, and rooms were dirty and smelled bad, and the walls were dirty and damaged. I wouldn't stay there again.

Pool area was not working right. Breakfast was very disappointing. Staff very friendly and helpful. When we stay places breakfast and pool are our favorite.

It is overall a good place to stay the staff was very nice. But the pool and hot tub were out of commission on a holiday weekend

Higher end looking hotels should concentrate on the little things. Sink clogged, table leg broken off, over caulking in the restroom, one of two ice machines broken, and severe scratches all over the walls and doors (touch up paint). But the service people were very friendly and helpful! Got us in a new room quick.

Staff was rude and room was dirty. Had to be moved twice.

The bed was comfortable but my room smells like mildew. The first room I was assigned to was open and television was on and I had to get another room. My friend had to be move to another room because television didn't work. The property need some updates.

Not in good conditions, Not clean. Need renovations ,Outdated..Picture in apps are misleading.not worth of money spent in comparision.

Easy to access. And the rooms were nice

The properties condition was mediocre.

Everything was great

Staff - EXCELLENT! Room - EXCELLENT! Beds - COMFORTABLE!! A/C - COLD! Couldn't add for anything better. Thank you to the staff.

Very enjoyable stay. I look forward to staying there during my travels to San Antonio. The staff are very accommodating. The cleaning staff are to be commended for a very good job.

We stayed there for a couple of days recently since we drove in for my nephews graduation party, when we checked in the person at the front desk was nice. The elevator floor was sticky, the hallway floors looked like they hadn’t been vacuumed they were dirty and there was a smell in the hallway and was very stuffy, the room had a weird smell when we walked in it was very stuffy and warm it took a long time to get it at a decent temperature, the mini fridge was disgusting, the sheets on one of the beds look like it hasn’t been cleaned, the sink was extremely cracked and looked dirty for the amount that we paid, I expected it to be a little bit nicer inside. I think the pictures posted were kind of deceiving. Luckily, we didn’t spend a lot of time in the room because we are so busy and we had brought a couple of our own little blankets we did not use the fridge since it was nasty and used the Clorox wipes I had in my bag to wipe up the hair on the bathroom floor and the sink. The only good thing I can say is that the people that work at the front desk were friendly at check-in and at check out, but we will not be staying here again, and I won’t recommend this hotel unfortunately

Stay was pleasant. Room was big & comfortable.
Only thing was a/c made strange noises, but still worked well.
The only negative about the appearance of the hotel was that the halls needed fresh paint. There was scuffs along the hallway walls.

The property is centrally located close to everything. Our room was clean, very important. The whole facility was clean and the breakfast in the morning was great. I will definitely stay there again!

There were coffee cup lid under the table.
When we turned on the tv, different name of guest showed up.
There were some clothes left in the drawer assuming from previous guest.

Elevator floors(tiles) were cracked.

Beside all that, the breakfast was great.

good place for one night business trip

We stayed here along with other families for a soccer tournament. The staff was friendly and hard working and the lobby provided a nice place for us to hang out with other families. Breakfast was clean and had a decent variety. The location feels a bit sketchy but is a quick drive to some nice locations like the Woodlands Mall.

Unfortunately, overall, it feels like the property is rundown and understaffed. The hotel was completely booked one night with only one staff member on site doing everything from checking in to room maintenance to house keeping.

They were over-booked and many families we traveled with did not get the rooms they reserved and were left with 1 King bed for an entire family. The sole staff member on site was left to deal with this mess alone. Not his fault, he worked as hard as he could but you have to wonder what’s going on that’s he was in that position.

Furthermore, many rooms had broken TVs and the pool was not swimmable and had not been cleaned. Both of these were pretty big disappointments for families traveling in the summer.

This property needs more resources and to be appropriately staffed and it could be a great option for an affordable family stay.