Candlewood Suites New Braunfels by IHG

Hotels
•
Candlewood Suites
8.1 (290 reviews)
1471 North Interstate 35 Frontage Road , New Braunfels , us
+1 830-387-4014

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
7.6
Several comments about cleanliness issues; it affected the overall perception.
Service
9.1
Staff were generally described as friendly and helpful.
Location
8.6
Positive mentions about the location being convenient.
Room Quality
7.1
Comments highlight various issues with room comfort and quality.
Amenities
8.1
Basic amenities are offered, but a lack of variety noted.
Value for Money
8.1
Expectations were not met for higher-priced rooms; perceived value was lower.
Food and Beverage
8.1
No breakfast, but coffee was appreciated; standard offerings.
Overall Experience
8.1
Mixed experiences with highlights on staff but notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:34

Property Description

Convenient Amenities
Every suite at Candlewood Suites New Braunfels features a kitchenette with a stove and dishwasher, making it a perfect choice for guests looking for a comfortable and convenient stay.

Entertainment and Comfort
Enjoy a flat-screen cable TV, DVD player, ironing facilities, and a hairdryer in each room, ensuring that your entertainment and comfort needs are met during your stay.

On-Site Facilities
With a fitness centre, 24-hour convenience store, and launderette facilities available on-site, Candlewood Suites New Braunfels offers everything you need for a seamless and enjoyable experience.

Experience the perfect blend of convenience and comfort at Candlewood Suites New Braunfels. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

8.1
Based on 290 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 8.1
L
Leanne • solo_traveller • us
9
2026-09-01 • via Nuitee
G
Guadalupe • solo_traveller • us
10
2026-08-31 • via Nuitee
M
Marshall • couple • us
10
2026-08-29 • via Nuitee
C
Cindy • couple • us
9
2026-08-17 • via Nuitee
A
Annabel • solo_traveller • us
8
Pros:

I really liked the kitchenette, I didn't expect that.

Cons:

There was no pool but it was not a big deal. I couldn't close the curtains and too much light came in, I just like a dark room. But I think smokers need an area for smoking and not use the sitting area and gazebo.

2026-08-09 • via Nuitee
D
Dora • couple • us
10
2026-08-03 • via Nuitee
K
Kelley • family_with_children • us
1
Scam and I want my money back
Pros:

We arrived and we informed “someone” came in the night before and cancelled our reservation. We were in San Antonio so that’s impossible. There’s a scam going on here.

Cons:

Scamming people.

2026-07-20 • via Nuitee
R
Ray • family_with_children • us
8
2026-07-15 • via Nuitee
E
Eduardo • solo_traveller • us
9
2026-07-15 • via Nuitee
G
Gaylynn • family_with_children • us
8
Great time
Pros:

Nice facility great location

Cons:

Would prefer daily services like housekeeping, towel service

2026-07-13 • via Nuitee
R
Roberto • family_with_children • us
7
Decent stay
Cons:

ROOM 101
Extremely hot.
Room smelled like mold

2026-07-13 • via Nuitee
R
Ronda • solo_traveller • us
10
2026-07-12 • via Nuitee
B
Brandye • extended_group • us
10
2026-07-12 • via Nuitee
E
Erika • couple • us
10
2026-07-09 • via Nuitee
B
Billy • couple • us
8
It all worked out location and the basic needs
Pros:

Location was perfect for our needs

Cons:

The bed was unacceptable. Seems to be broken box spring and I reported to the staff. They were at max capacity so we stayed with the room we had

2026-06-29 • via Nuitee
M
Munoz • extended_group • us
4
2026-06-24 • via Nuitee
B
Brittany • family_with_children • us
10
Loved my stay!
Pros:

Such a homie location. Staff was so kind and helpful. Room was set up well and anything that was not in the room could be found in the lobby… including additional cooking appliances and board games.

Cons:

Beds were not soft but pillows and blankets were.

2026-06-23 • via Nuitee
T
Tina • solo_traveller • us
10
Pros:

The room was nice and the staff were very friendly!

2026-06-22 • via Nuitee
L
Leonardo • family_with_children • us
10
2026-06-22 • via Nuitee
• couple • us
10
It was great
2026-06-18 • via Nuitee