Candlewood Suites New Braunfels by IHG

Hotels
•
Candlewood Suites
7.4 (151 reviews)
1471 North Interstate 35 Frontage Road , New Braunfels , US
+1 830-387-4014

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location (near Schlitterbahn/close to town)
Some clean, well-equipped rooms with kitchenettes
Useful lobby amenities (coffee, extra appliances, games)
Good value for the price
Cons:
Serious cleanliness issues reported (roaches, mold, dirty hallways/elevator)
Uncomfortable or broken beds
No breakfast and limited food/beverage options
No pool and limited daily housekeeping/room service
Loud A/C and occasional maintenance problems
One report of reservation cancellation/scam

Categories

Cleanliness
5.2
Mixed reports: several guests noted clean rooms, but serious cleanliness issues were reported (roaches, mold smell, dirty hallways and elevator), lowering the score.
Service
9.3
Predominantly positive: many guests praised friendly, helpful front desk staff and good on-site assistance; one serious complaint about a cancelled reservation/scam is an outlier.
Location
9.6
Consistently strong: multiple guests commented the hotel is very close to Schlitterbahn, town and their destinations, making location a clear positive.
Room Quality
6.2
Mixed room quality: kitchenette and room setup were appreciated by some, but recurring issues include uncomfortable or broken beds, loud A/C, and occasional odors or maintenance problems.
Amenities
7.1
Moderate: useful amenities noted (kitchenettes, lobby appliances, games, coffee), but no pool, limited breakfast options and no room service reduce the score slightly.
Value for Money
8.2
Generally positive: several guests said they would stay again for the price and staff; value perceived as good despite some flaws.
Food and Beverage
6.2
Below average: guests reported no breakfast (only free coffee), no room service and limited F&B offerings, though coffee in lobby is a small plus.
Overall Experience
7.4
Overall mixed but leaning positive: strong location and service offset cleanliness and some room/amenity shortcomings, resulting in an overall rating matching the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenient Amenities
Every suite at Candlewood Suites New Braunfels features a kitchenette with a stove and dishwasher, making it a perfect choice for guests looking for a comfortable and convenient stay.

Entertainment and Comfort
Enjoy a flat-screen cable TV, DVD player, ironing facilities, and a hairdryer in each room, ensuring that your entertainment and comfort needs are met during your stay.

On-Site Facilities
With a fitness centre, 24-hour convenience store, and launderette facilities available on-site, Candlewood Suites New Braunfels offers everything you need for a seamless and enjoyable experience.

Experience the perfect blend of convenience and comfort at Candlewood Suites New Braunfels. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

7.4
Based on 151 reviews
Cleanliness: 5.2
Service: 9.3
Location: 9.6
Room Quality: 6.2
Amenities: 7.1
Value for Money: 8.2
Food and Beverage: 6.2
Overall Experience: 7.4
E
Emily • couple • us
10
Super comfortable, clean, has friendly staff
Pros:

Awesome room, super sweet service at front desk during check in and check out!!

Cons:

Nada! It was great

2026-11-01 • via Nuitee
B
Ben • couple • us
10
Definitely will be staying there again
Pros:

Very close to our destination for a very good time in Gruene

Cons:

I liked everything

2026-10-12 • via Nuitee
R
Ronald • couple • us
10
Five Stars
Pros:

Friendly and helpful staff, as well as top notch cleanliness

2026-10-07 • via Nuitee
D
Denise • couple • us
10
Pros:

The front desk was happy and Pleasant

Cons:

Very Helpful

2026-09-18 • via Nuitee
C
Connie • couple • us
8
Happy with the stay.
Pros:

Clean rooms. Very friendly staff

Cons:

Could’ve been a little bit cleaner in the hallways, and in the elevator by the time we left, it got pretty dirty in the elevator needed mopping in the entrance in the hallways needed vacuum vacuuming

2026-09-13 • via Nuitee
K
kellie • family_with_children • us
5
Pros:

Room was clean

Cons:

A/C was very loud. Woke me up every time it cut on or off.

2026-09-08 • via Nuitee
L
Laurence • family_with_children • us
9
We will stay there again!!!
Pros:

Great location, We enjoyed our stay

Cons:

N/A

2026-09-08 • via Nuitee
C
Claudia • solo_traveller • us
5
Pros:

That was close to schlitterbahn in new braunfels tx

Cons:

They don't have room service. Unless you stay like for a whole week.

2026-09-07 • via Nuitee
J
Joshua • couple • us
1
Don't stay here we left after 5 minutes they have roaches
Pros:

We didn't stay they had roaches

Cons:

They had roaches in the room!

2026-09-06 • via Nuitee
L
Leanne • solo_traveller • us
9
2026-09-01 • via Nuitee
G
Guadalupe • solo_traveller • us
10
2026-08-31 • via Nuitee
M
Marshall • couple • us
10
2026-08-29 • via Nuitee
C
Cindy • couple • us
9
2026-08-17 • via Nuitee
A
Annabel • solo_traveller • us
8
Pros:

I really liked the kitchenette, I didn't expect that.

Cons:

There was no pool but it was not a big deal. I couldn't close the curtains and too much light came in, I just like a dark room. But I think smokers need an area for smoking and not use the sitting area and gazebo.

2026-08-09 • via Nuitee
D
Dora • couple • us
10
2026-08-03 • via Nuitee
K
Kelley • family_with_children • us
1
Scam and I want my money back
Pros:

We arrived and we informed “someone” came in the night before and cancelled our reservation. We were in San Antonio so that’s impossible. There’s a scam going on here.

Cons:

Scamming people.

2026-07-20 • via Nuitee
E
Eduardo • solo_traveller • us
9
2026-07-15 • via Nuitee
R
Ray • family_with_children • us
8
2026-07-15 • via Nuitee
R
Roberto • family_with_children • us
7
Decent stay
Cons:

ROOM 101
Extremely hot.
Room smelled like mold

2026-07-13 • via Nuitee
G
Gaylynn • family_with_children • us
8
Great time
Pros:

Nice facility great location

Cons:

Would prefer daily services like housekeeping, towel service

2026-07-13 • via Nuitee