Hotel Lunata - 5th Avenue

Hotels
9 (234 reviews)
5ª Avenida Entre Calle 6 y 8 , Playa del Carmen , mx

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
No elevator
No breakfast options

Categories

Cleanliness
8.89
Most reviews highlight the cleanliness of the facilities.
Service
9.36
Positive feedback on staff kindness and efficiency.
Location
9.4
Many reviewers appreciated the prime location in the center of 5th Avenue.
Room Quality
8.85
Guests mentioned comfortable beds and well-maintained rooms.
Amenities
8.88
Provided amenities like beach towels and hair conditioner were well-received.
Value for Money
8.84
Reviewers felt they received good value considering the location and service.
Food and Beverage
8.39
Some reviews suggested adding breakfast options.
Overall Experience
9.36
Satisfactory experience highlighted in most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:10

Property Description

Charming Hacienda-Style Hotel on Playa del Carmen's Fifth Avenue

Traditional Mexican Decor
Step into one of our 10 guest rooms adorned in vibrant Mexican style. Enjoy modern amenities like cable TV, air conditioning, and a refrigerator. Relax on your private balcony with views of the ocean, garden, or bustling Fifth Avenue.

Convenient Services
Take advantage of our medical services and laundry facilities to make your stay stress-free. Our attentive staff is here to ensure your comfort and convenience throughout your visit.

Explore Mayan Ruins and Trendy Fifth Avenue
Immerse yourself in history with a visit to nearby Mayan ruins or indulge in shopping and nightlife on Fifth Avenue. Hotel Lunata offers the perfect blend of relaxation and adventure.

Book your stay at Hotel Lunata today for an unforgettable experience in Playa del Carmen!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

An environmental fee of 1.5 USD per room, per night will be requested at the check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 7 and older are allowed.
    Children from 7 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    People 7 years old and over stay for US$10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 234 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
M
Mary couple fr
10
Un cadre enchanteur et paisible au coeur de la 5ème avenue
Pros:

L'accueil, la propreté de l'hôtel, le jardin qui offre un cadre exotique et paisible au coeur de la 5eme avenue

Cons:

J'aurais apprécié d'avoir une bouilloire

2026-03-21 via Nuitee
K
Kaya solo_traveller ae
9
Simply magical; a calm oasis in the heart of Playa Del Carmen.
Pros:

Everything! The feel and energy of this place was a huge highlight for me. Although it is right on 5th Avenue it is a calm, considered oasis and I truly LOVED staying here. Room was absolutely beautiful facing the garden, facilities were gorgeous and authentically Mexican, the staff so accommodating and friendly and the location AWESOME. I will 100% come back here. ✨🙌🏽

Cons:

Would have loved some breakfast but that’s it!

2026-03-19 via Nuitee
B
Brian solo_traveller ie
10
2026-03-17 via Nuitee
U
Ulises couple mx
10
Pros:

Excelente de principio a fin, destacó la atención del personal, pero también es digno de mención la limpieza y la ubicación. Tanto las habitaciones como el hotel en general están muy bonitos, el estilo y decoración de muy buen gusto, la cama cómoda y la habitación con todo lo necesario.
Volveremos a hospedarnos aquí.

Cons:

Todo fue impecable y fueron muy atentos. Hicieron conversación antes del check in y al saber que íbamos de luna de miel adornaron la habitación sin que se los pidiéramos. Excelente gesto. Muchas gracias. La pasamos increíble!

2026-03-16 via Nuitee
P
Paola Uribe couple cl
10
Hotel boutique muy confortable
Pros:

Hotel boutique ... un verdadero oasis en pleno centro de Playa del Carmen, a una cuadra de la playa, a pocas cuadras de supermercado Walmart, habitaciones aisladas del.ruido, amplias, cómodas, el personal muy amable. No.cuenta con servicio de restaurante pero en el patio durante las mañanas ponen té, café y azúcar a disposición de los huéspedes, también hay dispensadores de agua fría y caliente afuera de las habitaciones y además hay frigobar en cada habitación. Muy tranquilo porque no cuenta con piscina ni otros espacios comunes, solo un patio muy lindo con mesas y sillas.

Cons:

Todas las habitaciones están en segundo y tercer piso, por lo tanto, no es apropiado para personas con movilidad reducida.

2026-03-16 via Nuitee
D
Deisesf couple br
8
Ótima localização
Pros:

Localização excelente, quarto grande e bem decorado

Cons:

Das escadas.

2026-03-15 via Nuitee
P
Philomène couple fr
10
Havre de paix proche de tout
Pros:

Très belle expérience à l’Hôtel Lunata. L’établissement est magnifiquement décoré, avec un style très beau et typique qui lui donne énormément de charme. Chaque détail est soigné, ce qui rend l’endroit vraiment agréable et plein de caractère.

Le personnel est extrêmement serviable et attentionné. Le jardin est un vrai petit havre de paix, très agréable, et nous avons beaucoup apprécié le café offert le matin.

L’hôtel est également idéalement situé, ce qui permet de profiter facilement des environs. Je recommande cet établissement à 100 % !

Cons:

Rien. L hotel était bien au dessus de mes attentes

2026-03-14 via Nuitee
T
Toro solo_traveller us
9
10/10 would stay again
Pros:

The staff were very friendly and helpful -- I ended up staying an additional night because I enjoyed the accommodations. Great shower. Loves the hacienda aesthetic. Liked the balcony and spaciousness of the room. Really liked the vanity area that I used to get ready and right across the street was an Art walk I'd never seen after years of visiting the area. Coffee available in the morning was a nice way to meet other guests.

Cons:

There is no elevator so be mindful of that when booking. I did not mind this overly.

2026-03-14 via Nuitee
A
Alice couple it
6
Hotel carino peccato per la musica alta la notte
Pros:

Hotel molto carino in centro, staff gentile e cordiale

Cons:

Non siamo riusciti praticamente a dormire la notte per più di 3 ore. Fino alle 3/4 della mattina si sente la musica a tutto volume, sembra di stare in una discoteca. Se cercate un hotel in centro e pensate di fare tardi la sera questo hotel va bene per voi, altrimenti cercherei qualcos’altro

2026-03-11 via Nuitee
S
Sandro solo_traveller it
9
2026-03-07 via Nuitee
V
Vladislav solo_traveller kz
10
Cons:

It s a noisy from 5

2026-03-06 via Nuitee
S
Sarah couple de
9
Absolute Empfehlung!
Pros:

Top Lage, super freundliches und hilfsbereites Personal, tolles Design

Cons:

ggf. abends etwas lauter

2026-03-06 via Nuitee
B
Bassem solo_traveller us
10
It was beautiful
Pros:

The furniture, the small details..everything was beautiful, and the garden

2026-02-28 via Nuitee
E
Emma couple de
9
Perfektes Hotel für einen Aufenthalt mitten in Playa del Carmen
Pros:

Die Lage, das super freundliche und hilfsbereite Personal, das schön eingerichtete Zimmer

Cons:

Nachts laut zur Straße hin

2026-02-27 via Nuitee
R
Rita couple us
10
The best part about our stay here was the staff wonderful women who were always there to answer our questions on WhatsAp
Pros:

The room was perfect! Clean and gorgeous Mexican style decorations, very comfortable cause you can control the air conditioner and always have warm water in the shower. The water pressure was perfect.

Cons:

Absolutely nothing it was perfect, but the coffee they served was terrible

2026-02-26 via Nuitee
S
Shai couple us
10
Shai and Miriam - Lunata Hotel recommendation
Pros:

We arrived there pretty late, around 1030pm. The receptionist was waiting for us to make sure we arrived safely and showed us to our room. From that moment on, everything about the hotel was great!
Super clean, amazingly located (as we found out kater on), almost no noise from the street (bearing in mind it is located right on the 5th ave). They serve coffee and some cookies every morning and the crew there is helpful and is always willing to help with finding a taxi driver or provide recommendations.

We highly recommend

Cons:

N/A

2026-02-25 via Nuitee
I
Ingrid extended_group ar
10
Pros:

El estilo del hotel
La atención de la recepcionista. Nos pareció muy agradable y una conversación muy interesante

2026-02-22 via Nuitee
V
Veronica couple it
10
2026-02-11 via Nuitee
I
Ivan couple mx
10
2026-02-10 via Nuitee
L
Laura couple ee
10
Pros:

It was very centrally located, so noisy, but with earplugs manageable. Room was nice, bed comfortable, garden beautiful.

Cons:

TV wasn't working correctly, but it didn't matter anyway for us, because we had little time to watch it

2026-01-31 via Nuitee