Ahava Hotel

Hotels
7.6 (1379 reviews)
10 Avenida Norte 10 Bis S/N , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
Tour desk
Packed lunches
Currency exchange
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive staff
Cons:
Cleanliness issues
Room comfort problems

Categories

Cleanliness
6.86
Multiple reviews mention the need for better cleanliness and maintenance.
Service
8.33
Positive mentions of staff attentiveness and friendliness.
Location
9.37
Numerous reviews highlight the excellent location close to attractions.
Room Quality
6.82
Concerns about room comfort and amenities like poor TV and WiFi.
Amenities
6.35
Reviews noted insufficient amenities and issues with toiletries.
Value for Money
7.81
Overall good value mentioned, but some concerns about room condition.
Food and Beverage
7.36
Breakfast included was appreciated, but hygiene concerns were raised.
Overall Experience
7.93
Mixed reviews overall, with commendations on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:16

Property Description

Luxurious Accommodation

Located in the heart of Playa del Carmen, Ahava Hotel offers modern air-conditioned rooms with premium amenities such as flat-screen TVs, safety deposit boxes, and private balconies in select rooms. Guests can enjoy the convenience of a 24-hour front desk, concierge service, and free WiFi throughout the property.

Relaxation and Recreation

Unwind in style at Ahava Hotel's indoor pool or soak up the sun on the terrace while taking in the breathtaking views. Whether you're looking to explore nearby beaches or visit popular attractions like Playa del Carmen Maritime Terminal, Church of Guadalupe, or Xel Ha, this hotel is the perfect base for your adventures.

Convenience and Comfort

With its proximity to Playa del Carmen Beach, Playacar Beach, and ADO International Bus Station, Ahava Hotel ensures easy access to key destinations. Wrap up your day by returning to the comfort of your room furnished with plush bedding and modern facilities, promising a restful stay.

Ready to experience the best of Playa del Carmen? Book your stay at Ahava Hotel now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs MXN 100 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MXN 6 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 1379 reviews
Cleanliness: 6.86
Service: 8.33
Location: 9.37
Room Quality: 6.82
Amenities: 6.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 7.93
A
Audrey • couple • fr
9
Bonne adresse avec bon rapport qualité prix !
Pros:

L’hôtel est très bien situé tout en étant calme . Il est t’es confortable cocooning.

Cons:

Il n’y a pas de fenêtre dans la chambre donc Hotel fait pour passer la nuit seulement et il n’y a pas de chaise pour s’assoir

2026-04-18 • via Nuitee
B
Beatriz Alejandra • solo_traveller • mx
7
Pros:

La ubicación es muy buena.

Cons:

Solo tienen 3 lugares en un estacionamiento cercano, para todo el hotel, osea sería un milagro que te tocara estacionamiento.

La alberca se ve padre en las fotos, pero en realidad mide 2 metros y esta a un lado de la banqueta.

Todo lo que rompas o ensucies tiene costo extra y la lista de precios esta en el cuarto. El tema es que todo esta descuido (no viejo) pero si sobrepuesto.

Habían 2 chavos en recepción, el qué nos recibió pésimo, super mal, conteston y de modos feos. Después salio el otro y ya nos explico todo mucho mejor.

2026-04-12 • via Nuitee
R
Rivera • family_with_children • mx
10
2026-04-10 • via Nuitee
N
Nabor • solo_traveller • mx
9
2026-04-10 • via Nuitee
S
Sayra Isella • family_with_children • mx
1
Cons:

No tiene estacionamiento.

2026-04-08 • via Nuitee
I
Ismael • family_with_children • mx
10
Pros:

Todo

Cons:

Nada

2026-04-07 • via Nuitee
G
giulia • solo_traveller • us
7
2026-04-07 • via Nuitee
T
Trejo • family_with_children • mx
10
Pros:

Excelente todo

Cons:

No tuve nada

2026-04-06 • via Nuitee
A
Alan • family_with_children • mx
9
Pros:

La ubicación

Cons:

Una habitación de 2 que reserve tenía un olor a humedad

2026-04-01 • via Nuitee
J
Johnny maichol • family_with_children • cl
1
2026-03-28 • via Nuitee
M
Martin • extended_group • ca
7
2026-03-25 • via Nuitee
M
Martin • couple • ca
7
Correct
Pros:

L’emplacement et sympa comme lieu

Cons:

L’humidité des chambres et odeur

2026-03-25 • via Nuitee
J
Jonathan Renato • couple • ar
6
Regular. Muchas escaleras para subir a la habitación
Pros:

La ubicación

Cons:

Mucho ruido en las noches, por boliches cercanos. Clausuraron la pileta durante nuestra estadía. TV no funcionaba bien

2026-03-25 • via Nuitee
M
Martin • extended_group • ca
7
2026-03-25 • via Nuitee
I
Ivonne • family_with_children • mx
9
Pros:

Excelente ubicación

2026-03-21 • via Nuitee
A
Anais • couple • fr
6
Bien pour 1 a 2 nuits pas plus….
Pros:

La proximité du centre

Cons:

Vraiment très très bruyant boules quies obligatoire!
Bruits des bars et boites de nuit jusque tard dans la nuit et grosse turbine qui se déclenche régulièrement
De plus piscine fermée pour cause de suspension 🤔

2026-03-20 • via Nuitee
M
MARC • family_with_children • us
10
Location & value
Pros:

Staff, location & value

Cons:

Sometimes noisy

2026-03-19 • via Nuitee
A
Alexis • couple • fr
10
2026-03-19 • via Nuitee
S
Salo Moreno • family_with_children • mx
10
Pros:

El señor de la recepción estuvo al pendiente de los días de nuestra estancia, sin duda volvería a hospedarme con ellos

2026-03-18 • via Nuitee
Y
Yaneli Abigail • family_with_children • mx
7
2026-03-17 • via Nuitee