Ahava Hotel

Hotels
7.6 (1346 reviews)
10 Avenida Norte 10 Bis S/N , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
Tour desk
Packed lunches
Currency exchange
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive staff
Cons:
Cleanliness issues
Room comfort problems

Categories

Cleanliness
6.86
Multiple reviews mention the need for better cleanliness and maintenance.
Service
8.33
Positive mentions of staff attentiveness and friendliness.
Location
9.37
Numerous reviews highlight the excellent location close to attractions.
Room Quality
6.82
Concerns about room comfort and amenities like poor TV and WiFi.
Amenities
6.35
Reviews noted insufficient amenities and issues with toiletries.
Value for Money
7.81
Overall good value mentioned, but some concerns about room condition.
Food and Beverage
7.36
Breakfast included was appreciated, but hygiene concerns were raised.
Overall Experience
7.93
Mixed reviews overall, with commendations on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:16

Property Description

Luxurious Accommodation

Located in the heart of Playa del Carmen, Ahava Hotel offers modern air-conditioned rooms with premium amenities such as flat-screen TVs, safety deposit boxes, and private balconies in select rooms. Guests can enjoy the convenience of a 24-hour front desk, concierge service, and free WiFi throughout the property.

Relaxation and Recreation

Unwind in style at Ahava Hotel's indoor pool or soak up the sun on the terrace while taking in the breathtaking views. Whether you're looking to explore nearby beaches or visit popular attractions like Playa del Carmen Maritime Terminal, Church of Guadalupe, or Xel Ha, this hotel is the perfect base for your adventures.

Convenience and Comfort

With its proximity to Playa del Carmen Beach, Playacar Beach, and ADO International Bus Station, Ahava Hotel ensures easy access to key destinations. Wrap up your day by returning to the comfort of your room furnished with plush bedding and modern facilities, promising a restful stay.

Ready to experience the best of Playa del Carmen? Book your stay at Ahava Hotel now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs MXN 100 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MXN 6 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 1346 reviews
Cleanliness: 6.86
Service: 8.33
Location: 9.37
Room Quality: 6.82
Amenities: 6.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 7.93
I
Ivonne • family_with_children • mx
9
Pros:

Excelente ubicación

2026-03-21 • via Nuitee
A
Anais • couple • fr
6
Bien pour 1 a 2 nuits pas plus….
Pros:

La proximité du centre

Cons:

Vraiment très très bruyant boules quies obligatoire!
Bruits des bars et boites de nuit jusque tard dans la nuit et grosse turbine qui se déclenche régulièrement
De plus piscine fermée pour cause de suspension 🤔

2026-03-20 • via Nuitee
A
Alexis • couple • fr
10
2026-03-19 • via Nuitee
M
MARC • family_with_children • us
10
Location & value
Pros:

Staff, location & value

Cons:

Sometimes noisy

2026-03-19 • via Nuitee
S
Salo Moreno • family_with_children • mx
10
Pros:

El señor de la recepción estuvo al pendiente de los días de nuestra estancia, sin duda volvería a hospedarme con ellos

2026-03-18 • via Nuitee
Y
Yaneli Abigail • family_with_children • mx
7
2026-03-17 • via Nuitee
A
André • couple • pa
10
muy buena
Pros:

Ubicacion

2026-03-17 • via Nuitee
O
oscar • family_with_children • ar
6
5.puntos
Pros:

Limpieza cama aire acondicionado ,balcón a la calle 10.ropa de cama.y Baño

Cons:

El personal de recepción de 5 , 1 vale la.pena...El.resto.no te busca solución, buscan la solución SENTADOS Y APLASTADOS...
WIFFI.....PÉSIMO
CAJA DE SEGURIDAD ROTA
FRIGOBAR NO ES TAL., ES CONSERVADOR

2026-03-17 • via Nuitee
L
Leda • family_with_children • cr
8
Muy buena
Pros:

El personal muy amable

Cons:

Las habitaciones muy sencillas

2026-03-17 • via Nuitee
N
Nancy • extended_group • mx
6
Pros:

La ubicacion y estaba limpio

Cons:

yo filtre en el sistema con estacionamiento y no tenia. ademas no funcionaba bien el aire acondicionado, y olia a humedad

2026-03-12 • via Nuitee
K
Karla Susana • family_with_children • mx
10
Pros:

La ubicación

2026-03-10 • via Nuitee
G
Giacomo • extended_group • it
9
2026-03-09 • via Nuitee
T
Tania • family_with_children • mx
10
Pros:

La ubicación, las instalaciones muy limpias y amabilidad del personal.

Cons:

Q no tienen estacionamiento

2026-03-08 • via Nuitee
J
José Giovanni • family_with_children • mx
10
2026-03-01 • via Nuitee
G
Giorgio • extended_group • it
8
Ottimo rapporto qualità prezzo
Pros:

Posizione centrale, reception h24 buon rapporto qualità prezzo

Cons:

Nelle camere si respirava un po’ aria di chiuso

2026-02-28 • via Nuitee
W
Walter • family_with_children • ar
9
Pros:

Todo muy lindo, buena ubicación. Volveríamos

2026-02-28 • via Nuitee
G
Giorgio • extended_group • it
8
Buon rapporto qualità prezzo
2026-02-28 • via Nuitee
J
Julie • family_with_children • fr
8
Hôtel moyen mais très bien situé
Pros:

Emplacement idéal! À côté du coco bongo et proche de la rue animée. Tout peut se faire à pied.

Cons:

Très mal insonorisé.
Douche vétuste sans pression.

2026-02-27 • via Nuitee
R
Romane • family_with_children • fr
8
2026-02-24 • via Nuitee
C
christian • family_with_children • mx
10
2026-02-23 • via Nuitee