Four Seasons Hotel Shenzhen

Hotels
•
Four Seasons Hotels and Resorts
9.8 (334 reviews)
No.138, Fuhua 3 Road, Futian District , Shenzhen , CN
+86 755 8826 8888

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Outdoor pool was closed
Limited nearby cultural attractions

Categories

Cleanliness
9.78
Rooms were described as beautiful and clean.
Service
10
Staff were consistently mentioned as friendly, helpful, and welcoming.
Location
10
Perfect location next to malls and convenient access to transport.
Room Quality
9.78
Rooms were spacious, beautifully decorated, and well-equipped.
Amenities
9.28
Good facilities, though some amenities like the outdoor pool were not ideal.
Value for Money
9.78
The experience exceeded expectations, suggesting high value.
Food and Beverage
9.78
Breakfast was noted as outstanding and among the best.
Overall Experience
10
Overall stay met and exceeded many guests' expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 16:03

Property Description

Luxurious Accommodation
Four Seasons Hotel Shenzhen offers elegant rooms equipped with modern amenities such as flat-screen TVs, air conditioning, and plush bathrobes. The hotel ensures a comfortable stay with thoughtful extras like an iPod dock and a DVD player.

Convenient Location
Situated just opposite the Shenzhen Convention and Exhibition Centre, the hotel is a short drive away from major attractions like Window of the World and Happy Valley. With easy access to transportation hubs like Luohu Railway Station, exploring the city is a breeze.

Exceptional Facilities
Indulge in relaxation at the outdoor and indoor pools, stay active at the fitness centre, or pamper yourself at the beauty salon. The hotel also offers meeting facilities, car rentals, and ticketing services for a seamless travel experience.

Experience luxury and convenience at Four Seasons Hotel Shenzhen. Book now for an unforgettable stay.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Property Video

Guest Reviews

9.8
Based on 334 reviews
Cleanliness: 9.78
Service: 10
Location: 10
Room Quality: 9.78
Amenities: 9.28
Value for Money: 9.78
Food and Beverage: 9.78
Overall Experience: 10
T
Tiancong • couple • au
9
Pros:

服务一流，日料好吃，地理位置好

2026-10-10 • via Nuitee
C
Chotikorn • couple • th
10
2026-10-10 • via Nuitee
E
Ekaterina • couple • ae
10
Pros:

Clean,beautiful,tasty food

2026-10-08 • via Nuitee
S
Saad • solo_traveller • mt
9
2026-09-19 • via Nuitee
D
DANI Alvas • extended_group • il
8
2026-09-19 • via Nuitee
G
Galima • couple • kz
8
2026-09-16 • via Nuitee
M
Marijana • couple • hr
7
2026-09-15 • via Nuitee
M
Muhammed • solo_traveller • ae
8
Good hotel, definitely not four seasons hotel
Pros:

The cleanliness and overall welcoming upon arrival need to be addressed. Otherwise it's all good. Staff are exceptional. The usual vibe of Four Seasons are not there. No comparison with any other four seasons property. It's like a normal four star hotel. It really need to be addressed.

Cons:

Cleanliness and the neatness

2026-09-13 • via Nuitee
T
Teoana Alaaka • family_with_children • it
10
2026-09-10 • via Nuitee
J
Juliana • solo_traveller • br
10
2026-09-08 • via Nuitee
L
Lillian • couple • au
10
2026-09-04 • via Nuitee
T
THITTAYIL JOSEPH • solo_traveller • kw
10
Perfect locatin. excellent value for money. very friendly and courteous staff. spacious n luxurious
2026-08-30 • via Nuitee
E
Eulalia das Felicidades • couple • mo
6
2026-08-26 • via Nuitee
T
Thomas • solo_traveller • us
10
Pros:

Outstanding customer service, very accommodating staff from front desk, pool attendants, lifeguards, and cleaning staff. Immaculate hotel with a very comfortable room and bed. Pool was clean and facilities were great. Our family would stay here again!

Cons:

Nothing.

2026-08-24 • via Nuitee
B
Berenice • solo_traveller • mx
10
2026-08-24 • via Nuitee
W
WALEED • couple • ae
1
Pros:

Dirty hotel

Cons:

Every thing it was dirty very old bad smell in the hotel

2026-08-24 • via Nuitee
K
KUMAR • couple • au
10
2026-08-16 • via Nuitee
B
Bindiya • extended_group • hk
10
Overall a very enjoyable stay. Highly recommended.
Pros:

Excellent staff. Delicious breakfast. Very comfortable rooms.

2026-08-15 • via Nuitee
M
Malgorzata • couple • hk
10
2026-08-14 • via Nuitee
I
Ines • solo_traveller • pt
7
Pros:

Overall, I very much enjoyed my stay at the Four Seasons Shenzhen. The hotel is extremely well located, very central, impeccably clean, and generally a very pleasant place to stay.

That said, there were a few aspects of the experience that fell somewhat short of what I would normally expect from a Four Seasons property. I fully appreciate the geographical and language context, but I was surprised by the difficulty in communicating in English with some members of staff, particularly at the bar and, at times, at reception. At a hotel of this international standing, I would expect a somewhat stronger level of English among guest-facing teams.

I was also surprised by the absence of a butler service, or at least by the fact that no equivalent service or point of contact was explained to me upon arrival. Perhaps I was simply unlucky and missed some information, but these are the kind of details that could easily be clarified during check-in and would make the guest experience feel considerably more attentive and seamless.

There was also one afternoon at the pool when a large local family was being extremely loud, to the point that it was clearly disturbing other guests trying to relax. Of course, every guest should be able to enjoy the hotel, but a certain consideration for those around us is equally important. Members of staff passed through the pool area several times, and I felt that a discreet intervention would have been appropriate.

Perhaps these are simply the result of arriving with very high expectations of the Four Seasons brand. It is undoubtedly a very good hotel and, overall, I had a very good stay. However, at this level, it is precisely the smaller details, proactive service and attention to the guest experience that make the difference between a good luxury hotel and an exceptional Four Seasons experience.

Despite these points, the property itself was impeccable, and I enjoyed my time in Shenzhen.

2026-08-09 • via Nuitee